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Customer Review Ratings
Average of 1,374 Customer Reviews
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Review fromTrisha M
Date: 04/14/2023
1 starMy seller account got suspended prior to my final payout. This was done I believe unfortunately with malicious intent in order to prolong the pay out. I was frustrated with their lack of work ethic which lead to their team members being upset.*** recently started selling high value items where eBay guarantees authentication and have consistently ran into challenges. Every time I ran into a challenge I would call eBay (its on a recorded line so you guys can always listen back) to ensure I had their guidance and would proceed based off their word. However the past three times I have followed the exact words from the eBay employees I would receive essentially a, suspicious activity email. As the items I am selling are high value I do not want to get scammed so naturally I am extra extra cautious. That extra cautious lead to being flagged as suspicious activity and eBay employees being called out for not doing their job.Im fine with my account not being reinitiated as the uncertainty of not knowing if Im protected or not as a seller is unnerving, I would just like Im final payout and be done!Intentionally prolonging the process when your own team authenticated the item already feels to me like retribution and bullying.Review fromKimberly V
Date: 04/13/2023
1 starKimberly V
Date: 04/13/2023
I purchased an item from eBay through Affirm. Affirm approved my order on a virtual card. Once I made the purchase, the seller sent me a part for a Infiniti GX60 instead of a JX35. I sent an email to eBay who did not respond. I contacted Affirm and they told me to contact eBay. I called them and their customer representative called me stupid and as I was explaining my circumstance, he hung up on me. I sent the incorrect parts back to the seller (name on the package).. eBay nor the seller has gotten in touch with me. Now I'm out $290. Never will I ever buy from eBay again.eBay Inc.
Date: 04/14/2023
Hello ********,Thank you for sharing your experience with us. Unfortunately, were unable to provide account specific information from this channel, but were happy to share details surrounding our policies.Our buyers can open claims when a transaction doesnt align with our eBay Money Back Guarantee. This allows eBay and the seller to be made aware that there is a problem with a purchase. If there was an issue with the item not being what you ordered, a return can be opened through your account. You can initiate a request from your purchase history and within the order details of the item.If a return request hasnt been opened and you sent the items, it is strongly suggested to initiate one, so we are able to view all the details within our system.Additional information returning an item can be found here: ***************************************** Our full eBay Money Back Guarantee can be found here: ***************************************** Respectfully,eBayReview fromMisty R
Date: 04/13/2023
1 starMisty R
Date: 04/13/2023
eBay blocked and permanently suspended my account and refused to give me a reason why. I purchased 1 item, which I need to return, and I cant access my account to return it. The fact they suspend accounts with no reason why is ridiculous. Especially when I havent sold anything and only purchased 1 item. They have access to my payment information but I cant return my item that is not what I meant to order!eBay Inc.
Date: 04/20/2023
Hello *****,Thank you for sharing your experience with us. Unfortunately, were unable to provide account specific information from this channel, but were happy to share details surrounding our policies. We never want to restrict or suspend an account. First, its important to be aware that much of the internal actions we take when we suspend an eBay account remain proprietary and protected by eBay. This is in part to protect the privacy of our members and in part so that we can continue to identify users who may want to circumvent our policies.To ensure that we look out for the eBay Communitys best interests, we routinely review both buying and selling activity on our site. This process ensures that eBay members are conducting themselves following the online practices we expect within the eBay Platform. In situations where we can identify concerns with a members behaviors, we will review the account and take the appropriate action according to our User Agreement. Please note under our User Agreement: *****************************************. That said, the ability to access your account is not revoked when a suspension has applied, though there may be limited functions. If you were able to initiate an eBay Money Back Guarantee case, status updates would still be sent to your eBay messages.Should you need additional information on its status, please reach out to Customer Support through the ************** page found at the top of most eBay pages.Thank you,eBayReview fromHELEN D
Date: 04/11/2023
1 starHELEN D
Date: 04/11/2023
Ebay is holding my near $1k for something I purchased and never received. PayPal is helping me out, but ebay is crooked!eBay Inc.
Date: 04/13/2023
Hello *****,
Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
We strive to make buying and selling on eBay as seamless, quick, and easy as possible. We regret hearing that our objective and your experience did not align but were thankful that youve shared this feedback. We do have a Money Back Guarantee (eMBG) which covers most transactions on eBay when an item doesnt arrive or is received faulty, damaged or doesnt match the listing. The full terms of our guarantee can be confirmed here: ***********************************************************************************************************************************************************************;
Kindly note, this coverage lasts for *********************************** estimated delivery date. If this timeframe has passed, we would be unable to extend coverage on the related transaction. Please understand we must remain consistent in our policies and the stated timeframes to ensure all members are treated equal. While we recognize you may not agree with our policies, we do wish you all the best in working with your financial institution for the resolution you seek.
Respectfully,
eBayReview fromjwatersw
Date: 04/11/2023
1 starjwatersw
Date: 04/11/2023
I tried selling an item on ebay. They charged me more in fees than the buyer paid for the item.I contacted their customer service about loosing money on a sale on their site, and all I got was "This is our policy"..."Unfortunately, you would have no recourse to refund any fees on a 'legitimate' sale".Ebay's definition of legitimate is clearly not good business.eBay Inc.
Date: 04/12/2023
Hello ******,
Thank you for sharing your experience with us. Im sad to hear your first sale did not go as expected or as well as hoped. There can be a little bit of a learning curve when a seller first starts out selling to know how to best list their items. I know on my first sale, I lost money on my first sale because I was not as familiar with shipping costs and packing dimensions. It was definitely a learning experience!Id like to help you out, but unfortunately, from this channel I cant provide account specific information. Please keep an eye out for a notification email or a phone call from us.
While I am unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your experiences and I hope you have great selling experiences with us in the future.
Respectfully,
***************************
eBayReview fromChad Y
Date: 04/10/2023
1 starChad Y
Date: 04/10/2023
Horrible customer service I deleted previous addresses and they keep delivering to the wrong house once was in ******** and now a different house that I don't live at anymore. I won't order from them again I will stick with Amazon at least they fix the issue and not blame the customereBay Inc.
Date: 04/11/2023
Hello ****,
Thank you for sharing your experience with us. Unfortunately, from this channel I cant provide account specific information, but Im happy to share details surrounding our policies. From the context in your review it sounds like you have some concerns with updating your checkout address for purchases.
Your primary shipping address is the default well provide to sellers when you buy an item. However, you can always select a different address, or add a new one,during checkout. You can find all the addresses you use on eBay, including your registration address and primary shipping address, in the Addresses section of My eBay.
Its important to note, if you only alter your address at checkout, it may not save for future purchases and recommend the change come from your settings. The last thing we want is for a member to have an issue with their order. While most sellers are willing to assist if you make a purchase with the wrong address,keeping your registration information and addresses up to date ensure the best success possible.
If the shipping address you provided during checkout is incorrect, you wont be able to change it. Instead, you should let the seller know as soon as possible by selecting Contact the seller on the orders delivery information page. Should they decline to alter the address after purchase, you can request a cancellation and repurchase the item with the correct address. This ensures that both members are covered by eBay protections.
You can find more information in our article about changing your shipping details after a purchase here: *****************************************
Although, I am unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction. Should you have any further questions related to your specific event, we encourage you to reach out to Customer Support through our Help & Contact pages.
Respectfully,
eBayReview fromTyler A
Date: 04/08/2023
1 starTyler A
Date: 04/08/2023
Wow what a joke of a company. A seller send me the completely wrong item and then tells me I have to pay the return shipping (60% of the item cost) in order to get a refund, when eBay's policy clearly states the seller must pay return shipping if they send the incorrect item. Queue up 2 weeks of dealing with disputes and appeal and eBay decides to side with the seller because the item "was never sent back". Of course it wasn't sent back, the whole point of the dispute was to get the seller to issue me a label for HIS MISTAKE. Do not buy from this platform. Their customer service is a joke and they don't even listen to your issue at all. Big waste of time, big waste of money, and this company is just a giant conglomerate of morons.eBay Inc.
Date: 04/10/2023
Hello *****,
Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
Its unfortunate to hear that you received an item in a different condition than it was originally described. I assure you this is never the experience we want our members to go through and hope to create great memories for our members each and every day. With this said we have created policies that reflect those desires.
To protect members in instances like your experiencing we have our eBay Money Back Guarantee. eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.I understand you have stated this wasn't the case in your situation, but this could have been because of the return reason selected, I am unable to discuss account specifics so I would suggest your reach out and see what options we may have for you through our customer service. I understand that you have had a hard time contacting us, please know this is never our intention and would be glad to further explain our position. I assure you going forward you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most eBay pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be more favorable to inbound calls as there is no waiting on hold for a representative, and we can make sure you are directed to a knowledgeable agent upon initial contact.
I will try to provide a step-by-step process but please understand based on your selection the options change so I can only give generic steps and hope that from the steps provided you are able to navigate how to reach us. However, the steps below should allow you to reach out to our customer service agents either by call back, email, or chat:
1. At the top of the eBay.com please sign in and enter your log in information.
2. Once signed in, please press Help & Contact also located at the top of the eBay home page.
3. Scroll to the bottom of the customer service page and click Contact us.
4. At this point it will start to ask you how we can help and provides you with 6 different options all referring to your possible concern. Please select the best fitting answer.
5. Depending on your selection you will have a different selection of best fitting answers, please select the one you feel is closest to your concern.
6. No matter the selection on the left-hand side under Contact us you should see options on how to reach us most will have Chat with our automated assistant, others will have options for a call back or offer an email.
7. The automated assistant will ask you questions to see if it can assist, if it is unable to resolve the issue with you an option should eventually appear saying contact an Agent
In closing I am glad to have been able to work with you and provide these steps so that should you ever need you can reach out to our customer service agents.
While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
Respectfully,
eBayReview fromJames S
Date: 04/07/2023
1 starJames S
Date: 04/07/2023
TOTALLY PUZZLED by the arrogant unilateral attitude eBay has to be spiteful towards an account that has been a periodic buyer and seller! A Buyer and Seller that has had hundreds of transaction and ZERO COMPLAINTS in more than 15 years.I attempted to buy from an eBay Seller. Was advised that my account had been blocked and needed to change password. When inquiring in eBay chat I was advised I needed to speak with a Security Representative of eBay. I provided the requested phone number.When called by eBay the representative began giving me a "third-degree" interrogation and refused to share why I was blocked by eBay from access to my account. When I insisted I be made aware of the apparent issues that would not allow me to purchase from an eBay Seller I was hung-up upon.No company in this world has earned the right to become belligerent, secretive and just plain RUDE to a customer of 15+ years in this manner. ********************** harbors Personal Information, has Access to Payment Methods and can easily Damage Business Reputations. And now has structured itself to exploit such information while blocking information about evidence of compromise of the information they hold. I am more than willing for the Better Business Bureau to facilitate contact with me concerning these comments.eBay Inc.
Date: 04/10/2023
Hello *****,Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. First and foremost, I understand you had an unsatisfactory customer service experience. As a company that strives to provide its members with exceptional service, were disheartened to hear about your interaction. Rest assured; we will review your recent correspondence to ensure were delivering the best possible experience. We take this issue very seriously and appreciate you bringing this to our attention so we can continue to improve the eBay customer service experience.Account security is one of eBays top priorities and we have multiple systems in place to detect potentially fraudulent activities. These are to help keep our platform safe but also to ensure only you have access to your account. If we detect suspicious activity, we may place a temporary restriction and require the account owner to contact us to remove the restriction. Once theyve contacted us, well ask a few questions to verify they are the rightful owner before removing any blocks placed on the account. At that time, we strongly encourage updating your password to ensure your account remains secure. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Respectfully, eBayeBay Inc.
Date: 04/10/2023
Hello *****,Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. First and foremost, I understand you had an unsatisfactory customer service experience. As a company that strives to provide its members with exceptional service, were disheartened to hear about your interaction. Rest assured; we will review your recent correspondence to ensure were delivering the best possible experience. We take this issue very seriously and appreciate you bringing this to our attention so we can continue to improve the eBay customer service experience.Account security is one of eBays top priorities and we have multiple systems in place to detect potentially fraudulent activities. These are to help keep our platform safe but also to ensure only you have access to your account. If we detect suspicious activity, we may place a temporary restriction and require the account owner to contact us to remove the restriction. Once theyve contacted us, well ask a few questions to verify they are the rightful owner before removing any blocks placed on the account. At that time, we strongly encourage updating your password to ensure your account remains secure. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Respectfully, eBayeBay Inc.
Date: 04/10/2023
Hello *****,Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. First and foremost, I understand you had an unsatisfactory customer service experience. As a company that strives to provide its members with exceptional service, were disheartened to hear about your interaction. Rest assured; we will review your recent correspondence to ensure were delivering the best possible experience. We take this issue very seriously and appreciate you bringing this to our attention so we can continue to improve the eBay customer service experience.Account security is one of eBays top priorities and we have multiple systems in place to detect potentially fraudulent activities. These are to help keep our platform safe but also to ensure only you have access to your account. If we detect suspicious activity, we may place a temporary restriction and require the account owner to contact us to remove the restriction. Once theyve contacted us, well ask a few questions to verify they are the rightful owner before removing any blocks placed on the account. At that time, we strongly encourage updating your password to ensure your account remains secure. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Respectfully, eBayReview fromjohn m
Date: 04/07/2023
1 starjohn m
Date: 04/07/2023
Worst site ever, paid $104.00 for a item, never sent, never got, billed my card, and 6 weeks later, no refund no item, STAY AWAY FROM EBAY AT ALL COST, anything ebay has, *******.com has at teh same price, ******* IS A MILLION TIMES BETTER, ******* has 1000's of stores, walk in and get customer support, ********************** NOTHING, NO SUPPORT WHAT SO EVER, CROOKS!, STAY AWAYeBay Inc.
Date: 04/13/2023
Hello ****, Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.First, I understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the ************** link located at the top of most eBay pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability. From what *** gathered, you may not have received an item you purchased from a seller on eBay. We know its important to get what youve paid for, so we empower a buyer to report a concern through their order details (or by contacting customer support) While rare if an item doesnt arrive or arrives but doesnt match the listing, eBay Money Back Guarantee (eMBG) ensures a buyer can get their money back when they report their concern within 30-days of the estimated delivery date or within 30-day of the actual delivery date.To review eMBG, click this link: ****************************************************************************************************************************************************************** ****, while we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. We trust the information weve provided is useful. Respectfully, eBayReview fromLan A
Date: 04/06/2023
1 starLan A
Date: 04/06/2023
Do not sell on EBay. eBay will refund the buyer while they still have your item. They aid buyers to steal from sellers. This was my experience, I lost an item of $800, the buyer bought it and requested refund after 3 weeks, I printed a returned shipping label and sent to the buyer, I never got my item back and eBay went ahead to refund the buyer.eBay Inc.
Date: 04/07/2023
Hello ***,
Thank you for sharing your experience with us. Unfortunately,we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. For example, suppose a buyer doesn't receive their item. In that case, they're entitled to a refund unless a seller can provide tracking information showing that it was delivered.???
If a buyer opens a request, we'll send a message with?all of?the details to the seller's registered email addressit'll also be available in their eBay Messages. Once a request is opened, a seller has three business days to resolve the issue. After that time, both the seller?or?the buyer can ask us to step in to help resolve the issue.??
During the seller Make it Right time frame (the three business days), a seller should do one of three things, message the buyer, add tracking details to the transaction, or issue the buyer a full refund. If the seller elects to do nothing, when either party chooses to escalate the claim to us, we will review the transaction and decide the claim using objective information.???
Suppose there is tracking information available for the transaction. In that case, we will close the claim in the seller's favor without requiring a refund. In contrast, however, the opposite is true if an item does not have tracking details.??For this reason, we always recommend that sellers provide their buyers with tracking details for their recent purchases.?
While the case is ongoing it is advised that buyers do not open any claims outside of eBay, as once an outside payment dispute has been filed buyers no longer are covered under eBays Money Back Guarantee. However, if a buyer takes this action, it is advised they continue to work with their seller and the financial institution in which the dispute has filed. This information and more can be found within our eBay Money Back Guarantee help page which I have provided below?
******************************************************************************************************************************************************************
With this said please reach out to us as I cant assist with any account specific information through this channel. I understand that you have had a hard time contacting us, please know this is never our intention and would be glad to further explain our position. I assure you going forward you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most eBay pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be more favorable to inbound calls as there is no waiting on hold for a representative, and we can make sure you are directed to a knowledgeable agent upon initial contact.
I will try to provide a step-by-step process but please understand based on your selection the options change so I can only give generic steps and hope that from the steps provided you are able to navigate how to reach us. However, the steps below should allow you to reach out to our customer service agents either by call back, email, or chat:
1.At the top of the eBay.com please sign in and enter your log in information.
2.Once signed in, please press Help & Contact also located at the top of the eBay home page.
3.Scroll to the bottom of the customer service page and click Contact us.
4.At this point it will start to ask you how we can help and provides you with 6 different options all referring to your possible concern. Please select the best fitting answer.
5.Depending on your selection you will have a different selection of best fitting answers, please select the one you feel is closest to your concern.
6.No matter the selection on the left-hand side under Contact us you should see options on how to reach us most will have Chat with our automated assistant,others will have options for a call back or offer an email.
7.The automated assistant will ask you questions to see if it can assist, if it is unable to resolve the issue with you an option should eventually appear saying contact an Agent
In closing I am glad to have been able to work with you and provide these steps so that should you ever need you can reach out to our customer service agents.
While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
Respectfully,
eBay
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