Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

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  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

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  ebay seller

  42183 fairview drive Canton, MI 48187

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  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

Review Details

• Review fromRasheid S

  Date: 03/30/2023

  1 star

  Rasheid S

  Date: 03/30/2023

  Purchased an item and the seller deleted item right after purchase... never received item and unable to get money back....

  eBay Inc.

  Date: 03/31/2023

  Hello Rasheid,
  

  
  Thank you for the opportunity to address your BBB review. We understand you have experienced an unfavorable transaction and not receiving your item. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics.  However, I'm happy to share general information regarding this policy.

  From the context in your complaint, it sounds like your recent eBay experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.

  Based on the context of your complaint, it seems you have ordered an item but are yet to received your item.

  In alignment with our eBay Money Back Guarantee, for eBay to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). If a case is not opened within this timeframe, we are unable to place the sellers funds on hold in order to facilitate a refund. 

  To initiate an Item Not Receivedclaim, we would suggest locating the I did not receive it option with the item options of your Purchase History. Additionally, you can check out our Get help with an item that hasn't arrived Help & Contact page for further tips and assistance.
  ******************************************************************************************************

  You can also learn more about our eBay Money Back Guarantee at the link listed below: *******************************************************************************

  Lastly, While the look and process might have changed in recent times, the option to contact Customer Support is still available. Moving forward, the best way to get assistance or contact our Customer Support is via our Help & Contact pages.Here, you will find many articles and helpful areas for different areas, such as Buying, Selling, Returns & Refunds, etc. If you cannot locate what you are needing or would like further assistance, you can then choose the Contact Us option at the bottom of the page. That will lead you to a page to verify your issue and will provide chat or further options to contact our Customer Support directly, if needed. We have pasted the link to our Help & Contact Pages below.

  In order for the contact options to appear, you do have to answer the questions. This is done to narrow down your issue and get you to the correct department which handles such issues. The contact options will vary from chat and phone call. Even if the phone call option is not immediately available,our chat agents are ready to help and try to resolve your issue. Furthermore,if you are still wanting to speak to an agent via a phone call, you can request a callback from the chat agent, and such will be scheduled. From that point,you will be contacted back via phone call within 2-3 business days.

  eBay Help & Contact Pages:
  ************************************************
  
  Rasheid, we want to thank you for giving us the opportunity to address your concerns. 
  

  
  Sincerely,

  eBay

• Review fromCynthia L

  Date: 03/29/2023

  1 star

  Cynthia L

  Date: 03/29/2023

  Purchased as guest received one item broken, Was willing to get credit for broken item (one was ok). Case opened but not able to show damage download info/photo of broken item. Went into never ending spiral of errors on line because of guest status. No resolution =. They closed the case, No contact with seller for partial refund, ****** talk to anyone for resolution. The ongoing error message " OOPS, we had a technical hiccup" try again latyer. Designed to frustrate you and make you give up. have spent at least 2 hours on this. Very disappointing,

  eBay Inc.

  Date: 04/07/2023

  Hello *******,
  
  Thank you for sharing your experience with us. Unfortunately,we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  Its unfortunate to hear that you received an item in a different condition than it was originally described. I assure you this is never the experience we want our members to go through and hope to create great memories for our members each and every day. With this said we have created policies that reflect those desires.
  
  To protect members in instances like your experiencing we have our eBay Money Back Guarantee. eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged,or doesn't match the listing.
  
  Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.
  
  With this said please reach out to us as I cant assist with any account specific information through this channel. I understand that you have had a hard time contacting us, please know this is never our intention and would be glad to further explain our position. I assure you going forward you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most eBay pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be more favorable to inbound calls as there is no waiting on hold for a representative, and we can make sure you are directed to a knowledgeable agent upon initial contact.
  
  I will try to provide a step-by-step process but please understand based on your selection the options change so I can only give generic steps and hope that from the steps provided you are able to navigate how to reach us. However, the steps below should allow you to reach out to our customer service agents either by call back, email, or chat:
  
  1.At the top of the eBay.com please sign in and enter your log in information.
  2.Once signed in, please press Help & Contact also located at the top of the eBay home page.
  3.Scroll to the bottom of the customer service page and click Contact us.
  4.At this point it will start to ask you how we can help and provides you with 6 different options all referring to your possible concern. Please select the best fitting answer.
  5.Depending on your selection you will have a different selection of best fitting answers, please select the one you feel is closest to your concern.
  6.No matter the selection on the left-hand side under Contact us you should see options on how to reach us most will have Chat with our automated assistant,others will have options for a call back or offer an email.
  7.The automated assistant will ask you questions to see if it can assist, if it is unable to resolve the issue with you an option should eventually appear saying contact an Agent
  
  In closing I am glad to have been able to work with you and provide these steps so that should you ever need you can reach out to our customer service agents.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  eBay 

  eBay Inc.

  Date: 04/07/2023

  Hello *******,
  
  Thank you for sharing your experience with us. Unfortunately,we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  Its unfortunate to hear that you received an item in a different condition than it was originally described. I assure you this is never the experience we want our members to go through and hope to create great memories for our members each and every day. With this said we have created policies that reflect those desires.
  
  To protect members in instances like your experiencing we have our eBay Money Back Guarantee. eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged,or doesn't match the listing.
  
  Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.
  
  With this said please reach out to us as I cant assist with any account specific information through this channel. I understand that you have had a hard time contacting us, please know this is never our intention and would be glad to further explain our position. I assure you going forward you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most eBay pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be more favorable to inbound calls as there is no waiting on hold for a representative, and we can make sure you are directed to a knowledgeable agent upon initial contact.
  
  I will try to provide a step-by-step process but please understand based on your selection the options change so I can only give generic steps and hope that from the steps provided you are able to navigate how to reach us. However, the steps below should allow you to reach out to our customer service agents either by call back, email, or chat:
  
  1.At the top of the eBay.com please sign in and enter your log in information.
  2.Once signed in, please press Help & Contact also located at the top of the eBay home page.
  3.Scroll to the bottom of the customer service page and click Contact us.
  4.At this point it will start to ask you how we can help and provides you with 6 different options all referring to your possible concern. Please select the best fitting answer.
  5.Depending on your selection you will have a different selection of best fitting answers, please select the one you feel is closest to your concern.
  6.No matter the selection on the left-hand side under Contact us you should see options on how to reach us most will have Chat with our automated assistant,others will have options for a call back or offer an email.
  7.The automated assistant will ask you questions to see if it can assist, if it is unable to resolve the issue with you an option should eventually appear saying contact an Agent
  
  In closing I am glad to have been able to work with you and provide these steps so that should you ever need you can reach out to our customer service agents.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  eBay 

• Review fromElnathan R

  Date: 03/27/2023

  1 star

  Elnathan R

  Date: 03/27/2023

  ebay has the worst back office team they stole **** dollars of my money

  eBay Inc.

  Date: 03/29/2023

  Hello ********,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we cant provide account specific information, but we are happy to share details surrounding our policies.
  
  We understand your frustration when things dont go the way you would have hoped. While we are unable to speak to your specific issue through this channel, we would like to continue our conversation directly.
  
  Both our front and back-office teams are highly trained and eager to work with our members when issues arise. Please understand that eBay has no intention of stealing funds from our members. Our members are our chief priority and ensuring that they have safe transactions is something we strive for.
  
  That being said, we understand that the issue you described represents a significant amount of money. In order to fully investigate this issue, we would encourage you to contact our customer service directly.
  
  We have updated our contact options to online chat and callback request available at the link below. We have found that callbacks are superior in alleviating long holds and ensure that your calls are properly routed to the right team for a quicker resolution. That said, you can reach our Customer Support teams via chat, email, or callback request by following the Help & Contact page linked below. On the below page, scroll to the bottom and click the contact us button for more assistance.
  
  Contact us here: *****************************************************************************************************
  
  
  While we cannot share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction.
  
  Respectfully,
  eBay
  

• Review fromAngela C

  Date: 03/27/2023

  1 star

  Angela C

  Date: 03/27/2023

  eBay charges usurious fees to sellers. I sold an item for $659 and I netted $490. I called to see why they took so much from my sale and It turns out that when you sign up for an 'ad promotion fee' they charge that fee, not only on the sale price, but they charge the fee on the sales tax they collect and the shipping cost that the buyer pays, which is invariably less than it actually costs! In addition to that, they charge your regular fee (*****%) not only on the sale price but again (the second time) they charge that percentage on the sales tax and shipping fee.I have been selling on eBay for over ten years, and generally, they are a good marketplace; but, be aware that they double charge fees on items that should not be charged (sales tax and shipping.)

  eBay Inc.

  Date: 04/04/2023

  Hello ******,
  
  Thank you for sharing your experience with us. We are sad to hear you had a negative experience utilizing our ********************************** for advertising your listing. While optimizing your listings toward our default Best Match search results helps with visibility on our site (*****************************************),sometimes its nice to get a boost through one of ad services. In our help page for the promoted listing service you chose, we share the price of using this service is commission fee based off a percentage of the total order amount including taxes and shipping and you set the percentage you are willing to pay (*****************************************).We see you set the percentage for this sale at **** percent. If that is too high, you may want to reassess the percentage you are willing to pay on future orders. You may also want to look into utilizing a different promoted listing service that we offer.
  
  Instead of charging a fee based on a sales total amount, both of our other promoted listing services charge a set fee amount before a sale occurs.  Our Promoted ************************ is used only for auction listings and the service fee is based off of the auction length set for the listing Our other service, Promoted Listings Advanced is only for fixed priced listings. It functions similarly to ************** Ads program where you set a price you are willing to pay for a click on your ad in association to a search keyword you designate. With this service you set a daily budget for how many clicks you are willing to pay for, and once reached,the service turns off for the day.
  
  We hope with this explanation of how our promoted listing services work and how we are compensated proves helpful for future transactions. Once again, we appreciate your feedback and are sorry that our advertised terms for the ********************************* took you by surprise. Thank you for choosing to sell on our platform. Wishing you the best.

  
  Respectfully,
  eBay

• Review fromEsther R

  Date: 03/27/2023

  1 star

  Esther R

  Date: 03/27/2023

  Ebay what happen they have the worst customer service and some of there sellers are something else I have been a long time customer but I will never ever order anything from them anymore after not getting my item that was over ****** dollars and the seller nor ebay are refunding me I am just going to put a stop payment with my bank

  eBay Inc.

  Date: 04/04/2023

  Hello ****, 
  
  Thank you for sharing your experience with us.Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  We strive to make buying and selling on eBay as seamless, quick, and easy as possible.  We regret hearing that our objective and your experience did not align but are thankful for the feedback youve provided us.  We do have a Money Back Guarantee (eMBG) which covers most transactions on eBay when an item doesnt arrive or is received faulty, damaged or doesnt match the listing.  This coverage outlines that, Sellers are required to deliver the item to the address in the Order detailsIf the item doesnt arrive at the address provided by the buyer at checkout or isnt made available for collection, the buyer is entitled to a full refund,including original shipping costs (if applicable). 
  
  Kindly note, when deciding the outcome of an item not received case we look for evidence of a successful delivery to the buyers address. This evidence must include:
  
  -Tracking number from an integrated carrier which was uploaded to eBay and shows a shipping scan before the latest estimated delivery date;
  -A delivery status of delivered or attempted deliver (or equivalent in the country to which the item was delivered);
  -The date of delivery or attempted delivery;
  -The recipients address,showing at least the city/county or zip code (or international equivalent) that matches the one found on the Order details page; and
  -Signature confirmation, on orders with a total cost of $750 or more.
  
  If the seller has provided the necessary proof of delivery which meets these requirements, the case would be closed in their favor. However, whenever eBay decides the outcome of a case, the buyer or seller can submit an appeal within 30 calendar days of that decision.  If you have not already pursued this option,we would recommend this prior to filing a chargeback on the transaction.  Our eMBG policy advises that opening a duplicate claim using other resolution methods will result in a loss of coverage with us. 
  
  The full terms of our guarantee can be confirmed here: ****************************************************;
  
  Naturally we would hate to see any of our members leave the site.  We recognize this may not be the answer you were hoping for in this situation, but we are thankful for you taking the time to share your experience with us. Regardless of your decision, we wish you the very best.
  
  Respectfully,  
  eBay

• Review fromZackary B

  Date: 03/27/2023

  1 star

  Zackary B

  Date: 03/27/2023

  Terrible business for sellers. I sold two items on Ebay years ago, eBay paid out an account that they automatically linked to my account. The linked account was not mine. I shipped off the items and never got paid but the buyer paid someone. Two years later, after confirming my account was linked for payment, I sold an item for $1000, the buyer lied and said it was broken on arrival, requested a refund, received the refund and Ebay charged me $250! That is $360 that eBay has defrauded me for. Dont use this service

  eBay Inc.

  Date: 04/04/2023

  Hello *******,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  When a return is requested, the reasoning provided by the buyer determines if the return is covered by our eBay Money Back Guarantee. If a remorse reason is provided, the sellers return policy takes precedence. When the reasoning provided pertains to the item having undisclosed defects, the buyer is eligible to return the item for a full refund. This is because we cannot make assumptions about the item's condition when it was shipped or when it was delivered. When the item is returned, you will have options to report the buyer if you feel they have misused the return policy.
  
  Without ever having a physical relationship with the item,we only consider objective information when asked to review a claim. Our goal is to get both back to square one, you with your item and the buyer with their refund.
  
  You can learn more about the eBay Money Back Guarantee here: *******************************************************************************
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  
  *********************
  eBay 
  

• Review fromDolly H

  Date: 03/25/2023

  1 star

  Dolly H

  Date: 03/25/2023

  I had an experience with eBay that I feel like customers should know about. I didnt get an item and so I opened up a complaint with them. They finally got back to me saying that I had gotten what I ordered when I hadnt. They even acknowledged that but still didnt give me my money back. Buyer beware they arent completely honest in saying that they will give you your money back if you dont get an item that you order and so you cant always count on their money back guarantee to happen.

  eBay Inc.

  Date: 04/03/2023

  Hi *****,
  
  We are sorry to hear that this has been your experience.Please note we are unable to discuss account specific information through this channel. That said, I would be happy to provide general information surrounding our policies and procedures.
  
  
  As eBays goal is to provide a safe and fair marketplace for both buyers and sellers, we want our members to know that we have policies and processes in place to protect them. For buyers, we have the eBay Money Back Guarantee in place for instances where an item does not arrive or arrives in a condition different than what was described in the original listing.
  
  
  Per the eBay Money Back Guarantee, buyers are given 30 days from the day the item was delivered to let us know if there is a problem with the transaction. If we are made aware that there are issues with the order,buyers can return the product for a full refund of what was paid at checkout. 
  
  
  In situations where the estimated delivery date has passed and the item has not been delivered, we ask that a buyer notify us by filing an item not received case. Once a case is open, we will give the buyer and seller 3 business days to attempt to work the issue out together, prior to getting eBay involved. Should eBay be asked to step in, we will review the tracking information to determine the next step.
  
  
  If tracking has not been provided, or does not indicate delivery, a full refund will be issued to the buyer and the case will be closed. However, should tracking show the item was delivered, and delivered to the correct zip code/city, we will close the case in favor of the seller and encourage the buyer to work with the seller and shipping carrier to locate the item.
  Kindly note this information is outlined within our eBay Money Back Guarantee which I have linked here: *****************************************
  
  
  Should you require further assistance, please contact our Customer Support teams through our Help & Contact pages located at the top of most eBay Pages.
  
  
  Regards,
  
  eBay

• Review fromDavid B

  Date: 03/25/2023

  1 star

  David B

  Date: 03/25/2023

  This is the worst place to sell anything. Just like that if they feel like it they will keep your money restrict your account and pretty much use untrained telemarketers to avoid using any illegal language or give a reason why. Because I sold the same item twice? The buyer and ebay have the tracking number and track it to it's destination , but because they want to hold on to YOUR money they will restrict and be pathetic about given a answer as to why. It's a ***** when a buyer scams and the sellers lose their item and money and get restricted!! I will leave a bad review on every platform every day until they are ready to do what's right! GO TO ANOTHER SIGHT NEVER HERE

  eBay Inc.

  Date: 03/30/2023

  Hello *****,
  
  Thank you for sharing your experience with us. We are sorry to hear youve had a selling experience and your account is currently restricted. Unfortunately, from this channel I cant provide account specific information, but Im happy to share details surrounding our policies.
  
  From your review it sounds like one of your buyers opened a case for not receiving an item and it was closed in their favor with the buyer receiving a refund for the order. When deciding the outcome of an item not received case, we closely look at tracking to see if the item was delivered to the buyers address. There are times where a package may be considered lost if the tracking has not updated within 7 days and if a buyer is eligible for escalating a case in these instances, we could close a case in a buyers favor and the item might deliver at a later date. In those instances, as we do not have contracts with buyers to recover paid out funds, we would encourage sellers to message their buyers to see if a reimbursement from them can be arranged. Im not sure if this scenario applies to your order, but that is one of the reasons an item not received case could be close in a buyers favor when tracking is available. With our eBay Money Back Guarantee protection for sellers, we allow members to request a review for an appeal within 30 days of the case decision date (*****************************************)and if tracking shows as delivered before your case was closed, you may want to look into an appeal.
  
  Our **************** are employed and trained to research and help resolve membersconcerns in accordance with our eBay policies and while certain language may be emphasized, we do want our sellers to be able to sell through our site if possible. At this time, I would recommend reaching out to our Customer Support through our Help and Contact home page (************************************************)for further assistance. To do so, please scroll to the bottom of the page and click on the Contact Us button. Well ask you to clarify the category and sub-category for your inquiry and then the available help channels will load in clickable blue text.
  
  While I am unable to share specific details regarding your account on this channel,we appreciate that you have taken the time to give us feedback about your experiences and with more information provided to our customer support team, we hope we can further clarify your concerns.
  
  Respectfully,
  eBay

• Review fromRachael S

  Date: 03/24/2023

  1 star

  Rachael S

  Date: 03/24/2023

  A buyer purchased a trading card and I sent it in a pwe with eBays stamps, cards, and coin shipping. The tracking was messed in and you can only find it on trackmyshipment.co The card was missing for a week and now it was delivered but eBay refunded the buyer. Why do they offer shipping they cant track?!?

  eBay Inc.

  Date: 04/01/2023

  Hello *******,
  

  
  Thank you for the opportunity to address your BBB review. We understand you have experienced an unfavorable transaction related to your buyer claiming to have not received their item. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics.  However, I'm happy to share general information regarding this policy.

  From the context in your complaint, it sounds like your recent eBay experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.

  In alignment with our eBay Money Back Guarantee, for eBay to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). If a case is not opened within this timeframe, we are unable to place the sellers funds on hold in order to facilitate a refund. 

  When an Item Not Received case is opened, eBay provides the seller three business days to work with their buyer to achieve an amicable resolution. Once such period has passed, the buyer or seller can request for eBay to step in and make a decision on the case. With non-receipt claims, eBay bases any decision solely on the tracking information provided and whether a delivery/delivery attempt has occurred. Once eBay has made a decision on a case, a 30-day period is provided for any necessary appeals. If you believe you have lost an Item Not Received case and you have adequate documentation to prove delivery, you can contact our Customer Support to pursue such an appeal.

  You can also learn more about our eBay Money Back Guarantee at the link listed below: *******************************************************************************

  Rachael, we want to thank you for giving us the opportunity to address your concerns. 
  

  
  Sincerely,

  eBay

• Review fromAlfonso D

  Date: 03/24/2023

  1 star

  Alfonso D

  Date: 03/24/2023

  To All Sellers: Ebay WILL STEAL your money. DO NOT USE THIS PLATFORM TO SELL. After being an Ebay member for 10+ years as well as a seller, Ebay decided to do a 'performance review' - AFTER I shipped all my items out to the buyers. While undergoing performance reviews EBay HOLDS ALL YOUR FUNDS. They intentionally do this AFTER you've sent out all your items so you have no recourse. After this Ebay flagged my account with an MC011 which requires you to verify bank account, personal ID, and invoices of ALL items you've listed or sold on EBay. I provided all the necessary invoices and documents after which EBay BANNED my account. EBAY IS NOW HOLDING ONTO $2300 OF MY MONEY AND REFUSES TO RELEASE IT. They are actually stealing from sellers how ridiculous is this? AVOID SELLING ON EBAY AT ALL COSTS

  eBay Inc.

  Date: 03/30/2023

  Hello AL,Thank you for sharing your experience with us. Unfortunately, were unable to provide account specific information from this channel, but were happy to share details surrounding our policies.We never want to restrict or suspend an account. We take pride in offering a service to our buyers and sellers.To ensure that we look out for the eBay Communitys best interests, we routinely review both buying and selling activity on our site. This process ensures that eBay members are conducting themselves following the online practices we expect within the eBay Platform. In situations where we can identify concerns with a members behaviors, we will review the account and take the appropriate action according to our User Agreement.Please note under our User Agreement: **************************************************************** often performs account reviews. Proof of merchandise via receipts, invoices, or bank statements is used to ensure orders can be fulfilled and there arent concerns about a members inventory. Reviews can also require proof of delivery to buyers on time. These are measures we take to better overall experiences and trust within eBay. This has also helped mitigate fraud on our site.If an account is restricted or suspended, we may hold funds for a period of time to ensure all eBay claims are closed and to surpass the timeframe for possible future claims to be open. I recognize not everyone agrees with various policies; however, they are in place for safety and security reasons. Respectfully,eBay