Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  ebay seller

  42183 fairview drive Canton, MI 48187

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

Review Details

• Review fromTina M

  Date: 03/23/2023

  1 star

  Tina M

  Date: 03/23/2023

  Beware!!!! Do not sell or buy on Ebay. I was a seller for about 3 weeks. I only sold one item during that time. Once the sale was completed, I discovered the true fee transactions process. I did not print labels, I used the post office priority box with the understanding that would be returned to me once the buyer paid it. I paid it to ship the item. The buyer paid it to Ebay then Ebay took the *****% out of the cost of the item plus the shipping. Not just out of the item. So I paid shipping to mail it and paid it to Ebay. How is this legal. When attempting to contact ***************** I spent 45 minutes trying to speak to a person. The person answered my questions, but had difficulty understanding at times. He basically said that was the process fee procedures when selling with them. I was told to just add it to the price of my items. Tried that for a week only to sell nothing. I don't know how shipping can be charged twice . This seems so illegal. The buyer left me a positive review. How they process all of the sales is totally screwed up. I told the ** person that without sellers, there would be no buyers. He let out a little laugh, saying Ebay is global so they will always have sellers. The federal government should investigate the shipping "processing" fees of Ebay. I will never sell or shop on Ebay.

  eBay Inc.

  Date: 03/25/2023

  Hello ****,I can understand the concern with how eBay collects fees for sales. Id be more than glad to provide some additional context to this situation.First, I want to thank you for sharing your experience with our Customer Support team. We strive for excellent service, and it is disappointing to hear we did not meet that expectation.While it depends on the category, most casual sellers will see the *****% final value fee plus a $0.30 fee per order. The percentage is based on the total amount of the sale includes the item price, any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees.Kindly note that the total final value fee is solely for the completion of a sale on our site and separate from shipping labels.This information can be found within our Selling fees help article: *****************************************. When it comes to shipping, it is not charged twice. The buyer will pay for their selected shipping service which will be part of the total sales amount. From there, sellers have the option to generate a label from our platform or going directly to their carrier of choice. While you may see a debit/charge within eBay or pay out of pocket with the carrier, the buyer has already provided funds for shipping.The common issue, and likely why you were encouraged to evaluate pricing, is due to some sellers miscalculating weight and dimensions of their items. This can cause shipping prices to be more than what the buyer paid, resulting in having to pay out of pocket and impacting your profit.However, if you mistakenly generated a label without printing/using it from our site then paid for label directly from a carrier, there is an option to cancel the label. Steps on that can be found here: *****************************************. Thank you for the opportunity to address your situation.Respectfully,eBay

• Review fromJerry G

  Date: 03/22/2023

  1 star

  Jerry G

  Date: 03/22/2023

  eBay's customer service is dreadful, awful, terrible, worthless, and a waste of time.

  eBay Inc.

  Date: 03/25/2023

  Hello *****,First, I want you to know that I realize how important your time is. I want to thank you for sharing your experience with our Customer Support team. We strive for excellent service, and it is disappointing to hear we did not meet that expectation.While you may not have had a recent positive experience, you can still initiate a chat or call request through our ************** page located at the top of most eBay pages.Respectfully,eBay

• Review fromJM W

  Date: 03/22/2023

  1 star

  JM W

  Date: 03/22/2023

  DO NOT SELL OR USE THIS COMPANY. I listed an item and a buyer bought the item. I called an eBay representative to ask if the buyer was legit and not a scammer. The eBay representative assured me that the buyer was not a scammer and told me to ship my items to the buyer. The eBay representative assured me that the buyer's methods were normal and not in anyway associated with "fraudulent behavior." It has now been 5 business days and I still have not received my money for the 3 items I sold. I was scammed by the buyer and mislead by the eBay representative. If you cannot trust a customer service representative to guide you in the right direction, how can you ever feel safe to sell your merchandise? It makes me truly wonder was she helping to assist this scammer? Because of this mistake by the eBay representative, I am at a lost of $2400. eBay did not take fault and I am writing this today to hopefully prevent this same situation from happening to another seller. I filed a complaint and a police report as well. Save yourself the trouble and do not use this company.

  eBay Inc.

  Date: 03/24/2023

  Hello JM,
  

  
  Thank you for the opportunity to address your BBB review. We understand you have concerns related to your account status and timeline for receiving your seller payouts. Unfortunately, we are unable to verify your information through this channel and as such, cannot provide account specifics. However, we are happy to share general information regarding this policy.

  First, we appreciate your feedback and expressing how you feel you did not receive the level of service you expected of eBay. We personally want to thank you for taking the time to bring this to our attention. Were always looking for ways to continuously improve the services we offer and, again, thank you for letting us know about your experience.

  From the context of your complaint, we understand your issues is centered around receiving your funds from completed sales. With eBay managing your payments and facilitating the movement of funds, we are currently held to strict standards for account security and government compliance. Therefore, we have found that issuing payouts directly to your bank account to be the safest way to comply with these standards. As an eBay seller, you can designate your rate of payouts between daily, weekly, and monthly.
  
  Furthermore, any member offering to buy or sell outside of eBay is not allowed. Buyers and sellers also can't share contact information, including email addresses and phone numbers, prior to completing a transaction on eBay. Contacting another eBay member to discuss moving a purchase off eBay exposes both the buyer and seller to the risk of fraud. It also means both buyer and seller are not covered by our protection programs. IF you encounter a member doing so, we suggest reporting them via our Help & Contact pages.
  
  For more information relating to getting paid for items youve sold, please check out the following link below:
  ******************************************************************************************************
  
  Additionally, the fees we charge for selling an item on eBay mainly depend on what you sell and how much it sells for. Your fees are automatically deducted from your sales proceeds,and you can view the details of your fees in Payments Tab in My eBay or your financial statement in Seller Hub.

  Fees and selling costs may include, but are not limited to:

  -eBay fees, including insertion fees, optional listing upgrade fees, final value fees, international fees, ad fees, and other fees
  -Shipping labels
  -Store subscriptions
  -eBay Money Back Guarantee refunds
  -Payment dispute refunds

  For more information on our Selling Fees, fee types, and further seller information, please visit the following links:

  Selling Fees
  **********************************************************************************************

  Fees, credits, and invoices overview
  ****************************************************************************************************************

  JM, we appreciate the opportunity to review and address your concerns.
  

  
  Sincerely,

  eBay

• Review fromROBERT D

  Date: 03/21/2023

  1 star

  ROBERT D

  Date: 03/21/2023

  Ebay has a habit of removing listings for items that have clear pictures and receipts posted, ebay deletes them claiming they are counterfit. when you call it can take days to get a response. They cannot give you a decent answer for removing the items. They will give you adise on what you have to do to keep it from happening and when you do what they tell you to do they will still remove your listings. In one week they removed 26 of my Authentic listings that had receipts posted. Then they tell you if you repost them (ever) your account will be suspended. Ebay has become a very very very bad place to sell your items on. SELLERS BEWARE!!!!

  eBay Inc.

  Date: 03/23/2023

  Hello ******, I can certainly understand the frustration when your items are being removed. With that in mind, it seems like you may be dealing with a VeRO issue.eBay handles reports of unauthorized brand use in several different ways. Our first line of defense is our Risk Team who investigates eBay accounts and works directly with different brand owners to help identify these items. This is all done through our VeRO (Verified Rights Owner) program. A brand owner will detect signs of risky listings and report them to eBay. At that time, eBay is legally obligated to remove the product(s) from our site and review the seller account accordingly.It is a sellers responsibility to ensure the products they are selling can be listed. While we cannot guarantee that an account will be actioned in the future, it is always a best practice to review the email(s) sent regarding a violation so the same infraction can be avoided. If you have concerns or questions about why your listing was removed, please contact the rights owner directly. If you have received a notice from our VeRO team, they will traditionally include the contact information for the rights owner.For more information on the VeRO program and ways to have compliant listings, please see the following link: ***************************************** and review the Seller FAQs.Thank you for your time,eBay

• Review fromashley w

  Date: 03/21/2023

  1 star

  ashley w

  Date: 03/21/2023

  DO NOT SELL ON HERE!!! EVERYTIME I SELL SOMETHING ITS A ISSUE WITH THEM RELEASING MY MONEY. THEY WILL TELL YOU THEY WILL PUT A HOLD ON YOUR MONEY FOR 3 DAYS. WHEN THE 3 DAYS HIT YOU HAVE TO CALL AND BEG FOR YOUR MONEY.I SOLD A **** THE CUSTOMER DISPUTED AND SAID IT WASNT WORKING. WE CLEARLY HAD MESSAGES BACK AND FORTH ABOUT THE ***** THEY SIDED WITH ME BUT STILL HAD TO WAIT ON MY MONEY CAUSE THEN THE CUSTOMER FILED A DIPUTE ABOUT THE MONEY WITH THEIR BANK AND OF COURSE I WAS SCREWED OUT OF THE **** AND MONEY. I SOLD SOMETHING THIS TIME AND THEY ARE HOLDING MY MONEY FOR A MONTH NOW JUST TO MAKE SURE NO ONE ELSE HAS A DISPUTE.... ITS TOO MUCH OF A HASSLE TO GET YOUR MONEY FOR SOMETHING YOU SOLD. AS SOON AS THEY RELEASE MY FUNDS I AM DELETING MY ACCOUNT WITH THEM AND MOVING ON!! EBAY YOU ARE A BIG SCAM!!!!

  eBay Inc.

  Date: 03/23/2023

  Hello ******, Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel. That said, we know its important to receive your payouts as quickly as possible, we're happy to share details surrounding our policies. While proceeds from your sales typically become available within 2-days of confirming the buyers payment, we may sometimes need to put a hold on funds due to selling history or performance, or to address disputes. This helps us keep eBay a safe marketplace for buyers and sellers and helps assure money will be available if you need to refund a customer. Additionally, we may place a transaction hold on funds if its a high-priced item (such as the items cited in your complaint) or if we see unusual selling patterns. Also, a new or casual seller may see their funds held on all or some of their first 15 transactions until they are delivered or longer to ensure funds are available if a buyer reports an issue with the order. To review our payment, hold policy, please click the link: ************************************************************************************************************************************************************************************************************************ We know having funds on hold for any reason can be frustrating our funds availability policy also helps a seller develop good selling practices, like describing their items correctly and shipping on time, which in turn guarantees your buyers will have great experiences and want to do repeat business with you. Please understand, our policies and processes were designed with the intention that both buyers and sellers feel theyve been treated fairly. Thats a very significant challenge weve taken on, and one that we take very seriously. With that in mind, we do understand that sometimes one party or the other may feel as though there are areas where we could improve. We truly appreciate each and every piece of feedback or suggestion we receive.While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Respectfully, eBay

• Review fromBryce G.

  Date: 03/21/2023

  1 star

  Bryce G.

  Date: 03/21/2023

  Ebay has repeatedly wrote and said I ************ was harmful to the Ebay community and I would do harmful activity on my Ebay sellers account. as well as I Bryce * was denied Ebay services and my account was suspended base off Prejudging, and Profiling which is against the law in ******* Ebay is saying I Bryce * will be Harmful to the Ebay community and I Bryce * will do harmful things on Ebay. I ************ never broke a law or policy in my entire life as well as I am extremely honest and Ethical with extremely high integrity. I ************ never in my entire life was told I was harmful to anyone or any business and was denied service base of me being harmful as well as Ebay is stating extremely offensive and false statements against me which is illegal EBay is basing there decisions off they think I would be harmful to the Ebay community and do harmful things on Ebay. as well as Ebay is doing this ********* Ebay sellers by denying them Ebay services and Suspended there accounts. Ebay is using modern day Slavery business practices, Ebay is profiling and prejudging me Bryce * and ********* Ebay Sellers, There is ********* complaints and bad reviews on Better Business Bureau website for Illegally suspending EBay users accounts and Illegally punishing innocent Ebay sellers, Ebay is Illegally lying on innocent and honest Ebay sellers by saying they are harmful and risky to the Ebay community which is extremely Offensive and EXTREMELY Offensive to me ************ and everyone that experience this extremely Offensive act from Ebay which is against the law again I Bryce * am a honest, innocent, and Ethical person with high integrity, Ebay is controlling there Ebay Sellers with keeping Selective Ebay sellers to a extremely low amount of products they can list on there Ebay sellers account or the amount of money the Ebay sellers will be able to make for new and existing Ebay sellers, Ebay is Illegally Suspended and denied my Ebay Account and ********* EBay Users account reported to BBB

  eBay Inc.

  Date: 04/03/2023

  Hello *****, 
  
  Thank you for sharing your experience with us.Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  We regret any frustration or inconvenience this action may have caused you.  Please understand, were committed to providing a secure and fair marketplace for our buyers and sellers.  To support this commitment, weve put in place policies that govern our expectations of members on eBay.  Therefore, we routinely review both buying and selling activity on our site and in situations which we identify concerns with a members account activity, we will take the appropriate action as outlined within our User Agreement.  You can read about our policies in our help pages and review the full details of our User Agreement here: ************************************************** eBay is an internet-based business, and its members are our customers, we must carefully weigh the risks involved with allowing users on the site. From time to time, we find accounts which have a risk that no longer justifies a continuing relationship with us.  In those situations, we restrict or suspend an account in accordance with our User Agreement.  While we do assess accounts based on many factors due to the proprietary nature of our review process, we do not disclose information that could allow circumvention of our policies and are therefore unable to accommodate requests of this nature. 
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  eBay

• Review fromJason F

  Date: 03/20/2023

  1 star

  Jason F

  Date: 03/20/2023

  They suspended my account and will NOT give me any info as to why. When i try and rectify the situation i am put into an endless loop and there is no resolve. Can not get in touch with representatives. No customer service. Absurd business practice. Why is this allowed?! They will not disclose the reasoning behind my suspension... this is very frustrating. Don't waste your time with ebay. They should not be allowed to handle cases this way.

  eBay Inc.

  Date: 03/31/2023

  Hello *****,Thank you for sharing your experience with us. Unfortunately, were unable to provide account specific information from this channel, but were happy to share details surrounding our policies.Its important to know that much of the internal actions we take when we suspend an eBay account remain proprietary and protected by eBay. This is in part to protect the privacy of our members and in part so that we can continue to identify users who *** want to harm our community.We do this in part to prevent circumvention of our policies and keeping the eBay community safer. Please understand that we will review members accounts for behaviors that *** not be aligned with or concerning to our platform. This *** include listing risky items, the value of the items being claimed, linked accounts previously suspended or risky, or simply having multiple-member reportsall of which we take seriously.You can find all the above information in our Help Pages. Our customer support is also available to answer questions our members *** have. To reach support, you can visit this page: ************************************************ and click the Need more help? Contact us link at the bottom middle of the page. After clicking the Need more help? Contact us link, you are asked a couple of questions to direct the contact to the correct department. We will present you with any available contact options (email, chat, or a callback). My apologies for any inconvenience While were unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.Respectfully,eBay

• Review fromJustin G

  Date: 03/18/2023

  1 star
  Horrible company that offers no seller protection for new, and/or low volume sellers. Third time ever selling on eBay, scammed by a buyer saying they didn't receive all parts from a package. I RECORDED A VIDEO of going through the components prior to shipping to verify all components were there. Despite telling eBay that I have a recording, they still refunded the ****** their full amount paid, all while they kept the parts. And * I was stuck with a product of little to no value. Now the buyer deleted his account and can't be found. Great job eBay! eBay buyer ID "kennetkwa4", beware of scammer.

• Review fromMichael W

  Date: 03/18/2023

  1 star

  Michael W

  Date: 03/18/2023

  Doesn't hold sellers responsible for what's in their listings. If they offer a warranty 9/10 it's a scam. There is no warranty, only ebay's 90 day guarantee which is also trash.

  eBay Inc.

  Date: 03/21/2023

  Hello *******,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we cant provide account specific information, but we are happy to share details surrounding our policies.
  
  We understand that it can be upsetting when a transaction does not go the way you would have hoped. EBay has developed our eBay Money Back Guarantee to help in situations where a buyer does not receive an item or receives an item that is not as described. Additionally, our Guarantee also covers additional situations not listed here.
  
  Our eBay Money Back Guarantee is offered for 30 days after the items delivery and claims can be filed directly through the website or mobile app without having to work with a member of our **************** team. That being said, our customer service is highly trained and ready to assist whenever an issue arises.
  
  Please understand that there are several different kinds of warranties found online. Some warranties are offered by the seller, some are offered by eBay,and some are even offered by the manufacturer of a device. As each type of warranty is different, we would encourage you to contact our customer service directly for more information about what type of warranty could be included with your purchase and for advice on how to utilize that coverage if applicable.
  
  We understand that situations arise from time to time that *** be upsetting,and we are here to help. We have updated our contact options to online chat and callback request available at the link below. We have found that callbacks are superior in alleviating long holds and ensure that your calls are properly routed to the right team for a quicker resolution. That said, you can reach our Customer Support teams via chat, email, or callback request by following the Help & Contact page linked below. On the below page, scroll to the bottom and click the contact us button for more assistance.
  
  Contact us here: *****************************************************************************************************
  
  
  Thank you again for your time and we wish you the best in the future.
  
  Sincerely,
  eBay

• Review fromJake V

  Date: 03/16/2023

  1 star

  Jake V

  Date: 03/16/2023

  DO NOT SELL ON HERE. They will take out random fees you are not told on until after sale, in my case ****%. They put your funds on hold, and when made available, they still do not let you receive funds for another few days.

  eBay Inc.

  Date: 03/22/2023

  Hello ****,Thank you for sharing your experience with us. Unfortunately, were unable to provide account specific information from this channel, but were happy to share details surrounding our policies.The fees for listing an item on eBay depend on the price, format, and category you choose, upgrades, and whether you have an eBay store. Every month, you get up to 200 zero insertion fee listings or more if you have an eBay store. We charge one final value fee when your item sells, and you dont have to worry about third-party payment processing fees. This fee is calculated as a percentage of the sales total amount, plus $0.30 per order. On eBay we have 3 different fees: Insertion fees for listing the item, Final Value fees when you sold the item, and Upgrade Fees for enhancing your listing. When you place an item for sale on eBay, you are buying access to a global marketplace that reaches millions of potential buyers.There are various reasons funds will be held. The most common are New Sellers, Casual Seller, Account Restrictions or Suspensions, and Open eBay Claims. By holding funds it creates a safe marketplace for both buyers and sellers. We want new sellers to provide great experiences and take the time to get used to their new business.Not everybody considers themselves a business selling on eBay; however, we treat every seller regardless of size and volume as a business, and we expect excellent business practice. We find that by holding funds, we can encourage practices that result in successful order fulfillment.We encourage you to read our full eBay fee structure here: ********************************************* can find all the above information in our Help Pages. Our customer support is also available to answer questions our members may have. While were unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.Respectfully,eBay