Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

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  eBay Inc.

  2817w.45th street jacksonville, FL 32209

Review Details

• Review fromSebastien P

  Date: 03/14/2023

  1 star

  Sebastien P

  Date: 03/14/2023

  eBay is not there for sellers. ONLY for buyers! They keep mentioning about seller's protection and when you do require their assistance, they basically shut you down or aren't helpful at all!I have shipped and delivered an item within a week the buyer's purchase. Because I required a signature upon delivery to the buyer. The buyer wasn't home that day, so the package went to a post office. Because the package was signed at the post office, the postal code did not match the address of the buyer on eBay's system.eBay was not able to match the delivered postal code with the buyer's postal code. So they're holding my funds for a whole month. Even though the buyer confirmed with a positive feedback that they received their item and is extremally happy with the service i provided. eBay does not want to release my funds due to a postal code that didn't match. After calling an eBay agent about the successful transaction, hoping they would be able to check a box in the system and mention its been delivered. Instead they choose to do nothing about it and insist I wait 30 days for my funds to be released.Never again will I be a seller on eBay. Their services are inconsistent and unreliable. I hope eBay gets replaced by another selling platform. A ********** is much needed as this is ridiculous! However as a buyer, you can rest assure you will be provided with great service and protection.eBay wouldn't exist without sellers and they wouldn't be making any money without buyers. Their fees are ridiculously high and they choose to hold your funds however they please.I no longer trust eBay as a seller.

  eBay Inc.

  Date: 03/19/2023

  Hello *********,Thank you for sharing your experience with us. Unfortunately, from this channel we cant provide account specific information due to an inability to verify we are speaking with the account owner. However, were happy to share some general information regarding transaction holds. We recognize it is important to receive your funds as soon as possible. To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations, we sometimes place a hold on funds. For example: if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe eBay money, or if you're a new or infrequent seller. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue.In some situations, we need to hold funds for longer than delivery confirmation. These holds are generally applied to sellers without established history, listing high-priced items, or with financial instruments we can't fully validate. We need to allow the maximum time for these holds, as claims for these types of transactions come mostly after the delivery or after positive feedback has been received. The extra time frame allows the buyer to not just receive the item but also ensure that it is as described. You can learn more about potential payment holds here: ***************************************** We regret any inconvenience this experience has caused and realize this policy may have been unclear to you. Although we try to make our policies as transparent as possible through the ************** pages, we can see where there may be areas for opportunity. As such, we will be sure to forward your feedback and experience to our policy team for further consideration. Should you require any account specific information regarding your funds wed encouraged you to reach out to customer support via our ************** page.Respectfully, eBay

• Review fromDavid J

  Date: 03/13/2023

  1 star

  David J

  Date: 03/13/2023

  Worse than ever customer support for sellers. Buyers intent on scamming you are given better treatment, and shown more respect. There is no way that I will ever sell on eBay again, and if you're smart, you won't either. Buyer disassembled item and damaged it in the process. Ten days later, he demands a refund. EBay gave it to him, and I had to jump through rings of fire to keep them from taking the money back from me. Closed my account, never again...... E-bay, you are dead to me.

  eBay Inc.

  Date: 03/17/2023

  Hello *****,Thank you for contacting eBay and giving us the opportunity to respond to your review. I certainly understand your concern regarding your experience selling on our platform.Under the eBay Money Back Guarantee, a buyer is entitled to a no-cost return if an item arrives damaged or not as described. Alternatively, if a buyer opens a return under a buyers remorse reason (didnt like it, found a better price, etc.) it follows the return policy you have in place. Kindly note that the return process will be based on the reason selected by the buyer and cannot be changed. More details on how to handle returns can be found through the following link: ********************************************** it comes to an items condition, since we do not physically handle any products, we are not able to determine issues to or from a buyer which is why we review cases from both the buyers and sellers side and take the proper steps to extend protections with proper documentation.If you believe a buyer is abusing the eBay Money Back Guarantee, we want to hear about it. You can report a buyer for returns abuse by using the following link: ******************************************** is unfortunate to learn of your decision to leave our platform, but I appreciate the chance to give more insight on this matter.

• Review fromMarjory M

  Date: 03/13/2023

  1 star

  Marjory M

  Date: 03/13/2023

  eBay is keeping up a negative review that misrepresents and maligns my reputation. The review is not accurate. eBay can see the truth because they have the documented messages I sent to the seller. Moreover, this is now an overall misrepresentation of the feedback for my seller hub because of how eBay published the information. I have 31 positive reviews and now one negative. But because one positive review and one negative review took place this year, my profile reads 50% positive feedback on my profile because it is only pulling the two reviews. This is now vastly hurting my ability to sell. The buyer gave me a false negative review when she said I did not contact her when I canceled an item. This was not true. I never took her money. Before the transaction, I told her the item was no longer available, so I contacted her. She was upset when the item was unavailable and lashed out at m. eBay wont consider any of these false allegations, and now the data is published about me in a public forum. I have called them ten times. Each time, they tell me they will send it to appeals, but nothing happens.

  eBay Inc.

  Date: 03/18/2023

  Hello *******, I'm sorry to hear you have received less than satisfactory feedback for that cancelled transaction. I understand that this can be disheartening for any seller. I appreciate you providing those details and I am happy to offer more details on what led to the decision in this case. eBay enables users to leave feedback as it is a useful way for buyers and sellers to help assess one another's performance. Under certain circumstances only, eBay will intervene and protect sellers by removing unjustified or invalid feedback. If the feedback is not eligible for removal under our Feedback Policy, we must deny the appeal accordingly. Please understand feedback removal is only used in extenuating circumstances. Violations can include abusive or discriminatory language, natural disasters that *** have altered your service or the sharing of third-party sites and links. Outside of these occurrences, we cannot dismiss the buyers feedback/feelings about the transactions. You can learn more about eBays Feedback Policy here: ***************************************** I recognize negative feedback can be discouraging but the good news is there are other available options. If you are able to reach an amicable resolution with your buyer, you can send them a feedback revision request. This will allow the buyer to make changes to the feedback that was left. You can also respond to the feedback left on your account. Many buyers will review your negative comments to see how you responded and handled the situation. Providing a clear and professional response to feedback will showcase the fact that not only are you great with your customers, but you are willing to resolve any discrepancies that *** happen during a sale. To potential customers, how a business responds to negative feedback can be more impactful than a positive review.While the feedback will remain, we do recognize your concern with these buyers. We do have measures in place to protect our members, however, there are times when we need help from the wider eBay community to keep our site as safe as possible and to alert us to certain persons who are not adhering to our rules and regulations or creating negative experiences on the platform. If you feel the member *** be in violation of our policies, we encourage you to report them to our risk specialists for a review. For assistance doing that, I have added the link to our help page below:***************************************** I understand this *** not fully be the outcome you were expecting, but I appreciate you allowing us the opportunity to address your concerns.Wishing you all the best.*************************** eBay

• Review fromBronko

  Date: 03/13/2023

  1 star

  Bronko

  Date: 03/13/2023

  Ebay is very discriminatory to sellers. They don't offer any explanation to why they suspend or revoke account. They pick and choose who they do business with. A very un-professional company. Don't sell with this company, there're better places to sell your product without the hassle. Ebay is the worst platform. I am done buying and selling using eBay.Ebay complaints.Ebay complaint Ebay reviews.Beware

  eBay Inc.

  Date: 03/19/2023

  Hello ****,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel I cant provide account specific information, but Im happy to share details surrounding our policies. From the context in your review it sounds like you have some concerns regarding an account suspension.
  
  We *** occasionally restrict or suspend accounts to protect our community. If you're a seller, your payouts *** also be placed on hold until the restriction or suspension is lifted. We usually place restrictions or suspensions on accounts for the following reasons:
  
  You *** have eBay selling costs that you need to pay.
  You *** need to reimburse eBay for a refund we paid to your buyer.
  You *** need to resolve a buyer's issue, or upload tracking information.
  You *** have violated one of our rules or policies.
  We haven't been able to verify your account information.
  We suspect your account *** have been accessed by a third party.
  
  If your account is restricted or suspended, we'll send an email to your registered email address and to your eBay messages explaining why. We'll also let you know what you need to do so your account can be reinstated, if eligible.
  
  Our goal is to provide our members with a reliable and consistent experience. If were unable to determine if a sellers business model matches this need, we hold it within our discretion to limit, restrict, or otherwise suspend accounts/privileges.This is outlined in our User Agreement and can be viewed at the link below:
  
  *****************************************
  
  While I am unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your account status.
  
  Respectfully,
  eBay

  Bronko

  Date: 03/29/2023

  Update: Called eBay customer service and they still can't tell me the reason why my account was suspended. I received a letter response from eBay and they said they would give a reason by mail, but never sent a letter to my account or email telling me why. They keep saying they want to part ways, but give no reason what I have done. I have done everything they have asked. How can a company pick and choose who they will do business with when you have done nothing wrong? If I had done something wrong then I would understand the suspension, but I have done nothing wrong. As of now I am not buying from them anymore after years of purchases with them. My family and friends have stopped. I tell everyone at work about this as well. I am using Amazon, I have never had any problems like this with Amazon. A good friend of mine works for the *** and he said to check with ************************ to see if they are violating Monopoly laws. So I am looking into that!

• Review fromLance S

  Date: 03/13/2023

  2 stars

  Lance S

  Date: 03/13/2023

  I am in my 10th year of ************** disease and Im on a face mask reason 8 L of oxygen. Correctly Im using voice text as using my thumbs are quite difficult as both hands are in braces. I have spent the last two hours at great personal physical pain and energy trying to talk to a live agent at Ebay there is no system set up to help people with physical disabilities to contact eBay customer support. To all the disabled people around ***************** who read this complaint should you ever have the ability to contact a live representative of Ebay let them now about how many physically disabled people are in ***************** and have challenges so they cannot use an automated chat machine to resolve an issue but require of the ability to talk to a live person. I could not find a way to email Ebay I found several companies on ****** that pretended to be Ebay and try to get my personal information for their own use and yet ****** does not remove these fraudulent companies from its website. Congratulations ****** Im sure Im not the only person who have complained about websites pretending to be Amazon or eBay and yet you let them exist and continue to take advantage of people

  eBay Inc.

  Date: 03/18/2023

  Hello *****,Thank you for reviewing eBay and giving us the chance to respond. I appreciate your patience while we investigated the issue.Firstly, I am sad to hear of your health issues, and I can't imagine how they affect your day-to-day life. I very much appreciate your honesty and willingness to share your condition and can understand how certain limitations could influence the ability to navigate our platform.That said, I appreciate you taking the time to share your thoughts on how we can improve. Member reports are essential to us, as they help us to identify areas of opportunity, so that we can continue to improve and enhance the eBay experience.It is best to initiate a chat or call request through our ************** page located at the top of most eBay pages. Once you reach that page, there will be multiple topics to receive help on. At the bottom of the page, you will have options to either chat with or call us; the waiting time will also be displayed. Kindly note that using a phone number or email address found through an internet search *** not be the most accurate contact information for our company.Thank you for the opportunity to address your concern.

• Review fromJacki L

  Date: 03/13/2023

  1 star

  Jacki L

  Date: 03/13/2023

  Browsed items for a few days, bid on 1 item then purchased a similar item. Then minutes later my account is permanently suspended. WTF! We should part waysyour account activity is not safe for our marketplace community. I emailed twice and got basically the same automated reply. Such bullshit! Now Im worried that I wont get my purchased item or if I do and its damaged I wont be able to do anything about it because I can no longer log into my account. They need to be permanently suspended!

  eBay Inc.

  Date: 03/17/2023

  Hello *****, 
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  In an effort to ensure that we look out for the best interests of the eBay Community, we routinely review both buying and selling activity on our site.  The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect within the eBay Platform. In situations in which we are able to identify concerns with a members behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  Please note pursuant to our User Agreement (*****************************************************************************************************):
  
   Without limiting other remedies, we may, limit, suspend, or terminate our services and user accounts, restrict or prohibit access to, and your activities on, our Services,delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
              We think that you are creating problems or possible legal liabilities;
              We think that such restrictions will improve the security of the eBay community or reduce our or another eBay user's exposure to financial liabilities
              We think that you are infringing the rights of third parties;
              We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies;
              Despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us; or
              You fail to pay us all fees due for our Services by your payment due date.
  
  You can appeal this decision by contacting our Customer Support through our Help & Contact pages. After answering a few questions,your concerns will be directed to the best person to address your issue. At the bottom of the last page, you will be presented with any contact option available whether that be live chat, email, or a call back request.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  
  *********************
  eBay 
  
  
  

  eBay Inc.

  Date: 04/01/2023

  Hello *****, Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. We recognize hearing an account was suspended can be frustrating especially when there may be an opportunity to better communicate why this action was taken. While were unable to provide account specific information at this time or confirm the reason why your account was suspended we would like to share some details regarding this policy to assist in the meantime. First, its important to be aware that much of the internal actions we take when we suspend an eBay account remain proprietary and protected by eBay. This is in part to protect the privacy of our members and in part so that we can continue to identify users who may want to harm our community. That said, maintaining the safety of our marketplace is a top priority for eBay, so we frequently review both buying and selling activity for potential risk. Risk assessment may include current and prior account behaviors, associations to other suspended accounts, trouble verifying your identity, contact information and account logins. During a review when our Risk Team identifies undeniable risk to our community, we suspend the account so it cant be used to buy and/or sell. When an account is suspended, you wont be able to open a new account(s) as this is viewed as an attempt to circumvent our policies. Any subsequent account(s) created are also subject to action in accordance with our Multiple Accounts Policy and User Agreement. You can review our User Agreement here: ***************************************** While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Respectfully, eBay

• Review fromTucker R

  Date: 03/11/2023

  1 star

  Tucker R

  Date: 03/11/2023

  I've been selling on eBay for years, and they are completely s******* their sellers. I had a buyer purchase a car part from me, and then claim it wasn't working. I told the buyer they could return the item, and they sent me back a different defective unit, with different serial numbers and everything. I immediately contacted eBay with photo evidence, and they pretty much said was this is a normal part of business, and that in the future I should offer free returns on all my items to offset the cost of this loss. Seriously eBay? You can't expect me to keep selling on eBay if they will side with a buyer, even with clear evidence that the seller is being scammed.

  eBay Inc.

  Date: 03/17/2023

  ******************,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel I cant provide account specific information, but Im happy to share details surrounding our policies. From the context in your review it sounds like you have some concerns regarding our eBay Money Back Guarantee process and returns.
  
  As per our eBay Money Back Guarantee, buyers are protected in the event they receive an item that is not as described, or it never arrives. Sellers can choose whether to accept returns in situations of buyers remorse; however, if the item arrives damaged or defective, is missing parts or pieces, is not the correct item, or is not as described in the original listing, buyers may return the item regardless of the sellers return policy.
  
  eBay is in a unique position as we never have a physical relationship with the items exchanged in transactions, but support both buyers and sellers. Therefore, we arent in a position to make assumptions regarding the condition of an item when its initally shipped or when it arrives to the buyer. If we trust that sellers are listing their items accurately and truthfully then we must pass the same courtesy along to buyers when they report an issue in alignment with our Guarantee. It sounds like your buyer reported the item they received wasnt working as advertised and as such was able to request a return. 
  
  That said, if the seller receives their item back in a different condition than what was sent, it can leave them at an unfortunate financial disadvantage if they dont meet the necessary criteria for extra protections. Sellers who offer their buyers 30-day free returns or are Top-Rated and offer 30 day returns have the ability to deduct up to 50% of the total refund to compensate for any loss in value.
  
  Not only does this tool allow you as a seller to resolve the issue without eBays involvement, but when used, it notifies eBay of potential buyer issues. If eBay finds a buyer's behavior is abusive, we will act on the buyer and remove negative and neutral feedback and defects, including opened cases in service metrics. We will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.
  
  You can read more about seller protections here: *****************************************
  
  Please know, our goal is to make eBay the worlds most frictionless marketplace for customers to buy and sell. One of the biggest challenges is the complexity of our environment with over 1.6 billion listings and 167 million buyers around the world. We strive to make transactions work the way our customers intend them to, and when they dont, we step in and try to make it right for them. Please understand, our policies and processes were designed with the intention that both buyers and sellers feel theyve been treated fairly. Thats a very significant challenge weve taken on, and one that we take very seriously. With that in mind, we do understand that sometimes one party or the other may feel as though there are areas where we could improve, and we truly appreciate each and every piece of feedback or suggestion we receive.
  
  Going forward, I would encourage you to reach out to Customer Support through our Help &Contact pages. While I am unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction. 
  
  Respectfully,
  eBay

• Review fromDerrick T

  Date: 03/11/2023

  1 star
  HATE THIS SCAM POOL! This should be a violation of code of business ethics. I was totally taken advantage of. The information about selling lies about when you will be paid. Before I sent it they said I would be paid on March 9th. I check online and it is now saying March 26th my payment is still on hold and my account is suspended after a complaint from this customer who bullied the items. I was under the impression that I would receive the payment so that I could feel comfortable sending off the items. The buyer didn't order correctly and I was waiting on him to retract his order and adjust it. I didn't want to send the items ordered because we had communicated about the price and item he wanted. He never changed the price and put in complaint about not receiving the items. I sent out the items and now it is saying my funds will be on hold until march 26th. That puts it at a month to receive payment for a purchase I was selling on Ebay. I would never sell anything on this website again! The only reason why I haven't completely closed my account is because I am waiting on my payment. I tried to call and talk with someone today and its obvious they put my number on some sort of block from speaking with someone in customer service. Before this order was sent as a complaint I called and spoke with someone on the first attempt of calling customer service. How ironic when there is a dispute after the customer has received the items the buyer is automatically put on an additional hold to make sure the buyer is satisfied two weeks after receiving the item.

• Review fromRobert S

  Date: 03/11/2023

  1 star
  Delivery was sent to a different address. Did not receive and paid

• Review fromKaleb L

  Date: 03/10/2023

  1 star

  Kaleb L

  Date: 03/10/2023

  eBay started billing me for a store subscription without asking me on my account and has been charging my bank contacted them did not want to do anything about it canceled it had to pay to cancel it and continue to have to pay for it for a year without my permission if you ask me sounds like theft to me nothing but a bunch of money hungry thieves do not recommend go to Amazon or esty

  eBay Inc.

  Date: 03/17/2023

  Hello *****,

  Thank you for sharing your experience with us. Unfortunately, from this channel I cant fully verify your associated eBay account or provide account specific information,but it definitely sounds like you shouldnt be charged for a store subscription you havent been using.  Im sorry to hear this has been a negative experience and am happy to look into this further to see if I can be of assistance. Please keep an eye out for a phone call from eBay so I can fully verify your account and address this issue with you.

  
  Respectfully,

  
  ***************************
  eBay