Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

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  eBay Inc.

  2817w.45th street jacksonville, FL 32209

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  eBay Inc.

  1605 West St Montgomery, AL 36106-1657

Review Details

• Review fromJuan S

  Date: 03/10/2023

  1 star

  Juan S

  Date: 03/10/2023

  I have been an eBay user for 9 years and due to believing their customer protection I made a large purchase. eBay shipped the item to an authenticator then shipped it to me with ***** who forged my signature then lost the package. ***** said that they couldnt help me and that eBay would have to use its buyer protection to get me a refund by filing an appeal.Despite being provided proof I did not receive the item, proof the signature was forged, and repeated appeals eBay is refusing to ***** a refund. I have now paid nearly $3000 for an item I did not receive. I provided the steps and did most of the work so eBay could begin the process to get me a refund but they refused.No one should do business with eBay anymore, I certainly wont.

  eBay Inc.

  Date: 03/17/2023

  Hello ****,
  
  We understand you experienced an unfortunate event with your transaction and are concerned about the amount of money spent on an item that did not end up in your possession. Please be aware we are unable to verify your information through this channel and as such, cannot provide account specifics.We are happy, however, to share general information regarding eBay Money Back Guarantee.
  
  We appreciate the trust you have placed in eBay for the last 9 years, and for this recent valuable purchase. Most transactions on eBay are covered under eBay Money Back Guarantee and buyers are eligible for a refund if an item doesnt arrive, so long as action is taken within required timeframes. You can read our full eBay Money Back Guarantee policy at the following link:
  
  ************************************************************************************************;
  
  We recognize from the context of your review there was an issue with the carrier or delivery of this item. It is deeply disheartening to hear of this situation. If you believe the item was misdelivered by the carrier, or your signature was forged to intercept the package, it may be wise to file a shipping claim and/or report the incident to local authorities.
  
  eBay does not physically handle the merchandise or delivery, and as such we rely heavily on information from carriers when mediating item not received claims. This does not mean you are out of luck. You may be able to provide relevant additional information regarding your unique circumstances. To speak with a representative, you can utilize the Contact us button at the bottom of our help pages:
  
  ************************************************
  
  While we cannot share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction.
  
  Best wishes.
  
  Respectfully,
  eBay 

• Review fromWill S

  Date: 03/10/2023

  1 star
  I sold an item on eBay and *** damaged it. To make matters worse eBay chose to still charge me seller fees of $970.53 as compensation for helping the buyer out. *** is returning the item to me after they pay to fix it and eBay is still getting their money out of me. This company will s**** sellers overdont trust themdont sell with them!

• Review fromAnthony A

  Date: 03/09/2023

  1 star

  Anthony A

  Date: 03/09/2023

  I sold a snapon xmaxx rc truck to someone who claims it was damaged and insisted I approve a return. He sent it back missing half of the parts. eBay chose to do nothing about it. I have gone round and round with eBay to no avail. This buyer is a f****** there and should rot in h*** Ive got his name and address so Im going to pay him a visit. eBay will be responsible for anything that happens to him. I can let him steal from me like that. Beware!!! Do not sell on eBay

  eBay Inc.

  Date: 03/17/2023

  Hello ****,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  When a return is requested, the reasoning provided by the buyer determines if the return is covered by our eBay Money Back Guarantee. If a remorse reason is provided, the sellers return policy takes precedence. When the reasoning provided pertains to the item having undisclosed defects, the buyer is eligible to return the item for a full refund. This is because we cannot make assumptions about the item's condition when it was shipped or when it was delivered. When the item is returned, you will have options to report the buyer if you feel they have misused the return policy.
  
  Without ever having a physical relationship with the item,we only consider objective information when asked to review a claim. Our goal is to get both back to square one, you with your item and the buyer with their refund.
  
  You can learn more about the eBay Money Back Guarantee here: *******************************************************************************
  
  While we appreciate your feedback, we do take these types of threats seriously. Please know activity that doesn't follow our threats policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.
  
  You can learn more about our policy here:
  *******************************************************************************************************
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  
  *********************
  eBay 
  

• Review fromJean H

  Date: 03/09/2023

  1 star
  Absolute worst "customer service". They are liars, condescending and rude. If you want to get frustrated, spoken to as if you were an idiot and repeatedly lied to then contact the customer service department.

• Review fromChristine B

  Date: 03/07/2023

  1 star
  I just bought slimfast on ebay from ianda_88 (880) and was charged $42 twice out of my checking, cant get in touch with anyone, was a guest, ebay wont help me, I am really mad. That us agift for my 90 yo mom for birthday, i dont understand. *********************************.

• Review fromArthur M

  Date: 03/07/2023

  1 star
  My father passed away recently, and he had money in his eBay account from 2021. I have made 7 attempts in the past 5 weeks to get this resolved, each time I am sent to "restrictions" and then billing. Each time, they have said it will be resolved in ***** hours. I have provided all supporting documentation, including identification and even a death certificate. Still nothing. I really could use some help in getting this resolved as our family needs the money and eBay is doing nothing to support this.

• Review fromOleg K

  Date: 03/07/2023

  1 star
  Even after I proved that the buyer lied about not getting an item, eBay still garnished a refund from my account. If you are a buyer and especially a scammer - eBay will love you like a son and will have your back! If you are a seller - run.

• Review fromBarbara M

  Date: 03/06/2023

  1 star

  Barbara M

  Date: 03/06/2023

  For no reason presented to me, ebay permanently deleted my use of their site despite my stellar reputation as a merchant. They have surrounded themselves by a wall of silence and will provide no information regarding their decision. I feel that I am being completely disregarded because I am an elderly woman. I just don't understand this.

  eBay Inc.

  Date: 03/13/2023

  Hi *******,
  
  We are sorry to hear that this has been your experience.Unfortunately, we are unable to discuss account specific information through this channel. That said, we would be happy to provide general information surrounding our policies and procedures.
  
  Periodically we will review members' accounts for additional verification prior to initial listing activity. During this review, we will look over many different variables in an attempt to remove fraud on the site,prevent loss for us and our members, and keep eBay a safe trading environment.Note that we do consider a members full history when making the decision to restrict or suspend an account and are sure to review several aspects such as the accounts registration information, reports we may have received, member to member messages, and any transactions on the account.
  
  Should we find that an account displays certain patterns or behaviors that pose a risk to eBay, we may choose to restrict or suspend the account, in accordance with our User Agreement.
  For your convenience, we have provided a link to our User Agreement below:
  *************************************************************************
  
  There may be times where an action can be overturned. Typically in these instances, we will request additional information from the member before theyre able to continue using our platform. Keep in mind that if the requested information is not provided, or cannot be verified, we will not be able to proceed the appeal request.  
  
  Should you require further assistance please contact our Customer Support teams via our Help& Contact pages,which can be found here: ************************************************
  
  Regards,
  
  eBay

• Review fromLemont E

  Date: 03/05/2023

  1 star

  Lemont E

  Date: 03/05/2023

  Ebay and it's vendors are thieves they take you money and you never receive your product or your refund. They hide behind this so called online space. This company f***** *****. At least with Amazon you can speak to someone to help resolve a problem. Ebay will always be last to other good companies that has the customer service #1. Go to h*** **********************.

  eBay Inc.

  Date: 03/13/2023

  Hi ******,
  
  We are sorry to hear that this has been your experience.Unfortunately, we are unable to discuss account specific information through this channel. That said, we would be happy to provide general information surrounding our policies and procedures.
  
  eBay is committed to providing a fair and safe marketplace for all buyers and sellers. We want to ensure a trusted marketplace for our customers, where they can buy and sell with confidence, knowing that eBay has the policies, and processes in place to protect them. For buyers, we have the eBay Money Back Guarantee to protect customers in instances where an item does not arrive or arrives in a condition different than what was described in the original listing.
  
  Per the eBay Money Back Guarantee,buyers are given 30 days from the day the item was delivered to let us know if there is a problem with the transaction. If we are made aware that there are issues with the order, buyers can return the product for a full refund of what was paid at checkout. Keep in mind that this timeframe cannot be extended past the 30 days that are provided. Once this timeframe has passed, transactions are no longer eligible for this protection program.
  
  That said, in a situation where an item does not arrive by the estimated delivery date given, we ask that a buyer notify us if an item has not arrived after its estimated delivery date, by filing an item not received case, so we know there is an issue.
  To open an item not received case, please use the following link: *****************************************
  
  Once an item not received case is opened, we give the buyer and seller 3 business days to attempt to work the issue out together, prior to getting eBay involved. Should eBay be asked to step in, we will review the tracking information for proof of delivery, as we do not physically handle items being listed and sold on the site.
  
  If tracking has not been provided, or does not indicate the item was delivered, we will close the case and issue a full refund to the buyer.However, should tracking show the item was delivered, and delivered to the correct zip code/city, we will close the case in favor of the seller and encourage the buyer to work with the seller and shipping carrier to locate the item.
  
  More information on this process can be found within our eBay Money Back Guarantee, which we have linked here: *****************************************
  
  
  Lastly, wed like to thank you for providing your feedback regarding contacting Customer Support. We are currently operating with limited support staff and are unable to accept inbound phone calls at this time. That said, our Customer Support teams can still be reached via chat, email, or callback request by following the Help & Contact link at the top of each eBay Page which can be found here: ************************************************
  

  
  Regards,
  
  eBay

• Review fromMeri C

  Date: 03/04/2023

  2 stars

  Meri C

  Date: 03/04/2023

  I have been a buyer and seller on eBay for years, most of my experiences have been positive. Recently I was in the market for a couple Craftsman **** batteries with a charger and a battery operated weed ******. In searching for the products, I always purchase from *** sellers. Here's what I found, a vast majority, close to 99%, of the listings I reviewed, stated the products are located in *******. What is not noted, is that most of sellers are in either ***** or ********* and are using a *** address (**********, ********** or ********) to drop ship their items. A few, clearly stated they are "*** Sellers". To me, this is a fraudulent and deceptive practice. I complained about this to eBay, who of course has done nothing. Don't assume because the product is physically in *******, the seller also is. Click on the seller's ID, then click "about." This will tell you where the seller is located.

  eBay Inc.

  Date: 03/17/2023

  Hello Kaleb, I understand your concern is regarding the location of the seller's you found when searching the site. I would be happy to further investigate this for you. We appreciate you enlightening us of your experience when searching for the items you need on the site. I can understand wanting to narrow your search results even more than what is currently accessible. It is important to keep in mind that as a global company, we have members on a global scale. When searching for items listed on the site, your search results *** include any number of locations based on the availability of the item and the keywords best suited to address your needs. Please rest assured that regardless of the seller's location they are still expected to provide the excellent service we expect from our sellers across the board. It would be a best practice to check the item's location before deciding to purchase from that seller. eBay's policy requires that items seller's list must be in their inventory, or they must have control of that inventory. We do require that our sellers act with integrity on the site, and we recognize your concern. We do have measures in place to protect our members, however, there are times when we need help from the wider eBay community to keep our site as safe as possible and to alert us to certain persons who are not adhering to our rules and regulations or creating negative experiences on the platform. For this reason, your own and community reports in general go a long way when it comes to highlighting eBay members that *** be breaching eBay policies. If you have come across a seller that does not handle their items directly, we would ask that you report your findings to us. This way, we can have the seller's account reviewed by our risk department to ensure the activity we find aligns with our policies. For more information on how to report a seller, I have provided a link to our help page below: ***************************************** Wed like to thank you for being a valued member of our community and again, we truly value your feedback and suggestions. Have a great day and best wishes to you. Respectfully,eBay