Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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eBay Inc. has 27 locations, listed below.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay

  241 South Main Street Apt 1 Newmarket, NH 03857

• 

  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

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  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

Review Details

• Review fromJamie D

  Date: 03/02/2023

  1 star

  Jamie D

  Date: 03/02/2023

  I ordered a doll for my granddaughter. I never received the doll. And, I never received a refund. Terrible customer service. I will Never buy anything from them again.

  eBay Inc.

  Date: 03/13/2023

  Hi *****,
  
  We are sorry to hear that this has been your experience.Unfortunately, we are unable to discuss account specific information through this channel. That said, we would be happy to provide general information surrounding our policies and procedures.
  
  eBay is committed to providing a fair and safe marketplace for all buyers and sellers. We want to ensure a trusted marketplace for our customers, where they can buy and sell with confidence, knowing that eBay has the policies, and processes in place to protect them. For buyers, we have the eBay Money Back Guarantee to protect customers in instances where an item does not arrive or arrives in a condition different than what was described in the original listing.
  
  Per the eBay Money Back Guarantee,buyers are given 30 days from the day the item was delivered to let us know if there is a problem with the transaction. If we are made aware that there are issues with the order, buyers can return the product for a full refund of what was paid at checkout. Keep in mind that this timeframe cannot be extended past the 30 days that are provided. Once this timeframe has passed, transactions are no longer eligible for this protection program.
  
  That said, in a situation where an item does not arrive by the estimated delivery date given, we ask that a buyer notify us if an item has not arrived after its estimated delivery date, by filing an item not received case, so we know there is an issue.
  To open an item not received case, please use the following link: *****************************************
  
  Once an item not received case is opened, we give the buyer and seller 3 business days to attempt to work the issue out together, prior to getting eBay involved. Should eBay be asked to step in, we will review the tracking information for proof of delivery, as we do not physically handle items being listed and sold on the site.
  
  If tracking has not been provided, or does not indicate the item was delivered, we will close the case and issue a full refund to the buyer.However, should tracking show the item was delivered, and delivered to the correct zip code/city, we will close the case in favor of the seller and encourage the buyer to work with the seller and shipping carrier to locate the item.
  
  More information on this process can be found within our eBay Money Back Guarantee, which we have linked here: *****************************************
  
  
  
  Should require further assistance please contact our Customer Support teams via our Help& Contact pages,which can be found here: ************************************************
  
  Regards,
  
  eBay

• Review frommeridith k

  Date: 03/01/2023

  1 star

  meridith k

  Date: 03/01/2023

  We bought a rug on ebay and it was crooked. The seller said they would not pay for the shipping back even though it was very obvious. We did all the photos and documentation and ebay forced the seller to take the return and pay shipping. I feel bad for the guy but he sold us a crappy rug and modified photos on his sight. So fast forward a fee weeks and I get a text message to my phone from this seller threatening me and my life. I call the police and tell them but they said i have to take it up with ebay. Ebay REFUSED to help me. they said they would not help me because it happened off their platform. But he got my name and address off their platform and used that to somehow find my personal cell phone number! And it was about a sell on their platform! I wanted them to let the man know they had been made aware if what he had done and but him on some type of warning so that if he does do something there is a documented warning to this person. I have to admit, we have been using ebay for over 20 years. I am so shocked and surprised by how ugly they were to me about this. And i demanded to go up the chain. Even the director I spoke to was so flippant about our safety. They CAN do anything they want with their company. They actually CHOSE to do nothing for us. I sent the text messages and everything to the director. He was so rude and actually raised his voice at me. So just know they do nothing to protect your saftey.

  eBay Inc.

  Date: 03/13/2023

  Hi ********,
  
  We are sorry to hear that this has been your experience.Unfortunately, we are unable to discuss account specific information through this channel. That said, we would be happy to provide general information surrounding our policies and procedures.
  
  Should members have concerns with sellers on the site, we ask that they report it to us using the following link: ******************************************************************************************************* To assure you that these reports are taken seriously, Id like to provide some context regarding our review process.
  
  Once a report is submitted, our Trust and Safety Teams review the report within 24 hours. The account is then personally reviewed by specialized agents who are specifically trained to handle these types of reports.
  
  During this review, our teams look over many different variables in an attempt to remove fraud on the site, prevent loss for us and our members, and keep eBay a safe trading environment. Should we find that an account displays certain patterns or behaviors that pose a risk to the eBay Community, we will action the account in accordance with our User Agreement,which we have linked below:
  *************************************************************************
  
  While we understand members may like confirmation that action was taken against the member that was reported, we are unable to fulfill this request. For the privacy of our members, we will never disclose another members account information, nor will we follow up on reports that have been submitted regarding another user.
  
  In addition, please keep in mind that all actions taken on account will be outwardly visible to other members. For example, actions such as account restrictions, suspensions or even the inability to continue selling would not be visible to other members.
  
  Should require further assistance please contact our Customer Support teams via our Help& Contact pages,which can be found here: ************************************************
  
  Regards,
  
  eBay

• Review fromZachary C

  Date: 03/01/2023

  1 star

  Zachary C

  Date: 03/01/2023

  They charger $9k for verification of account when ******** check background of seller

  eBay Inc.

  Date: 03/13/2023

  Hi *******,
  
  We are sorry to hear that this has been your experience.Unfortunately, we are unable to discuss account specific information through this channel. That said, we would be happy to provide general information surrounding our policies and procedures.
  
  Although eBay is not an official financial institution, we are working as a payment processor for our members. As such, please understand that we are required to ask for some personal and business information from our members for verification and to meet the regulations in place for payment processors.Periodically, we will ask members for additional verification of the information theyve provided previously to ensure we are meeting the required regulations.
  
  In order to process your payments, we need to verify your existing account information, and to gather some additional details. This will allow us to provide a safe and secure experience, and to make sure that youre able to make transactions on the site. Well also need you to provide us with your checking/banking details, so that we can send payments directly to your account.
  
  In a situation where a seller doesnt want to use their bank sign in or upload a bank statement, we will use micro deposits as a form of verification. If a seller chooses this option, we will send two microdeposits to their linked bank account. Depending on their financial institution, it will take a few days for the microdeposits to arrive on their bank account.
  
  Once they receive the microdeposits,sellers should log into their eBay account and follow the instructions on the banner. From there, they can enter and confirm the microdeposits for final verification of their bank account. After the verification is completed, the microdeposits will be debited from their bank account.
  
  Should have you additional questions regarding this process, please contact our Customer Support teams via our Help& Contact pages, which can be found here: ************************************************
  
  Regards,
  
  eBay

• Review fromDavid L

  Date: 03/01/2023

  1 star

  David L

  Date: 03/01/2023

  I purchased an item ************** on eBay and this did not meet our application.I returned the item to seller and under eBay guarantee to get return refund. eBay did not honor the eBay guarantee and closed the return status. Therefore, item is in seller hands, and eBay in closing the return status, allows for no refund intervention.Seller was stuck with selling fee, and I am out of $1800 item return refund.eBay has become thieves with these scenarios, and such a business conglomerate making it impossible for little guys to fight them.

  eBay Inc.

  Date: 03/13/2023

  Hi *****,
  
  We are sorry to hear that this has been your experience.Unfortunately, we are unable to discuss account specific information through this channel. That said, we would be happy to provide general information surrounding our policies and procedures.
  
  Here at eBay, there are two types of returns, Remorse and Not as Described. Remorse is when the buyer has made a mistake when buying the item, such as selecting the wrong size/color, or just simply doesn't want to keep the item. Not as Described would be used when there is a problem with the item, such as the item being damaged during transit or if the item were to have defects that were not described in the listing.
  
  In a situation where a return is opened as damaged,defective, or not as described, the expectation within this timeframe would be that a return label, or a refund, partial or full, be given to the buyer. However,should the return reason indicate buyers remorse, the return will go based off the sellers return policy. This information can be found within the listing under the returns section.
  This information can be found within our eBay Money Back Guarantee,which we have linked here: *****************************************
  
  Kindly note that should the seller decline the return request, eBay will not be able to step in and offer additional options, such as a refund, as these instances are decided by the seller. Additionally, once a return has been voluntarily closed, it cannot be reopened.
  
  Should you have additional questions, or require additional assistance, please contact our Customer Support Teams via our Help & Contact pages. For easy access, we have included a link to these pages below: ************************************************
  
  Regards,
  
  eBay

• Review fromJackie M.

  Date: 02/28/2023

  1 star

  Jackie M.

  Date: 02/28/2023

  My account has been hacked. After talking to a representative and getting a confirmation number that it will be resolved and being told I was not responsible for the charges EBay sent me to collections and wont do anything to help me resolve the issue of the hacked account, collections, or even closing the account. I 100% dont ever recommend using eBay or even opening an account with them! Avoid eBay at all costs.

  eBay Inc.

  Date: 03/06/2023

  Hello ******, 
  
  Thank you for sharing your experience with us.Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  Were committed to providing a secure and fair marketplace for our buyers and sellers.  We regret that this commitment did not translate to your experience.  While we take measures to protect our members accounts, there are steps our members can take to keep their account secure as well.  To view those tips for keeping your eBay account secure, please visit this page: *****************************************
  
  Rest assured we will use your feedback to better our services moving forward.  As we value all our members, we would hate to see you leave the site.  Regardless of your decision, we wish you the very best.  For additional helpful information on keeping your account safe, kindly use this link: *****************************************
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  eBay

• Review fromDarrell T

  Date: 02/28/2023

  1 star

  Darrell T

  Date: 02/28/2023

  I recently purchased an antenna for my 2014 Jeep Cherokee on eBay. The buyer confirmed it would fit. I received it and guess what, it did NOT fit. Thread adapters they sent with it were all wrong. I sent it back going through eBay and they deducted the cost to ship it back from my refund. I will NEVER purchase another item through eBay.

  eBay Inc.

  Date: 03/07/2023

  Hello *******, 
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  We strive to make buying and selling on eBay as seamless, quick, and easy as possible.  We regret hearing that our objective and your experience did not align but are thankful for the feedback youve provided us.  While we can confirm most transactions on the site are covered by the eBay Money Back Guarantee, its important to note that if a return request is opened with a reason considered remorse such as stating the item doesnt fit the return shipping responsibility is according to the sellers return policy in the listing.  This means if a buyer is responsible for return shipping, the return shipping cost wont be included in the refund amount. 
  
  Naturally we would hate to see any of our members leave the site.  We recognize this may not be the answer you were hoping for in this situation, but we hope youll understand our limitations in a situation such as this.  Regardless of your decision, we wish you the very best.
  
  Respectfully,  
  eBay

• Review fromBart K

  Date: 02/27/2023

  1 star

  Bart K

  Date: 02/27/2023

  Multiple issues selling on eBay means I will be looking elsewhere. They used to be ok but now seem to be very shady

  eBay Inc.

  Date: 03/06/2023

  Hello ****,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we cant provide account specific information, but we are happy to share general information.
  We appreciate you taking the time to share your candid feedback. We are always looking for ways to improve our processes, and value members taking the time to share their views. Please know, our goal is to make eBay the worlds most frictionless marketplace for customers to buy and sell. At eBay, one of the biggest challenges is the complexity of our environment. With over 1.6 billion listings and 167 million buyers around the world. eBay exists to empower interactions between human beings, and we truly appreciate each piece of feedback or suggestion we receive. 
  
  We understand that negative situations can come up from time to time. EBay has developed our eBay Money Back Guarantee and seller protections in order to help make negative experiences into positive ones. We have a dedicated customer support staff that is trained to answer questions that you may have and talk you through any situation regarding selling. If you ever are in a situation that seems negative, we would always encourage you to contact our customer service so they can make your experience more positive.
  
  On eBay, we appreciate transparency. Because of this, we have created our Help and Contact pages which are provided to all of our members in order to outline our policies and guidelines. This means that whether you are a buyer or a seller, you can review what to do in any situation. As previously mentioned,our **************** team is there to help you issue fight herself in this situation that you cannot find an answer to through our help pages.
  
  We understand that you experienced multiple issues regarding selling. We have updated our contact options to online chat and callback request available at the link below. We have found that callbacks are superior in alleviating long holds and ensure that your calls are properly routed to the right team for a quicker resolution. That said, you can reach our Customer Support teams via chat, email, or callback request by following the Help & Contact page linked below. On the below page, scroll to the bottom and click the contact us button for more assistance.
  
  Contact us here: *****************************************************************************************************
  
  
  While we cannot share specific details regarding your account on this channel,we appreciate that you have taken the time to give us feedback about your recent experience.
  
  Best wishes.
  
  Respectfully,
  eBay
  

• Review fromDANNY A

  Date: 02/26/2023

  1 star
  I've been selling on eBay for years. They are completely taking all power away from sellers and treating the lifeblood of their business terribly. You can not get any help they put holds on my funds and restrictions on my accounts for absolutely no reason I've spoke to the customer (don't) care they even say there is no reason for the suspension of my account in the emails sent to me. It was supposed to be released in 48 hours nope. Now I have to wait 3 days for a new email that's a total of 5 days which puts me in a bad spot with buyers. EBay will not do anything to expedite this. Even after they admitted to s******* up. I've heard that people are leaving this platform and it's getting noticeable when looking for products on eBay their just not available because people are moving to new platforms. They have just become like the rest of this extremely left-thinking business making it impossible for their sellers. Think twice before selling on their site their fees are getting ridiculous and they keep your funds for no reason weather it's a thousand dollars or 15k I'm just disgusted with them enough is enough

• Review fromJoseph S

  Date: 02/25/2023

  1 star

  Joseph S

  Date: 02/25/2023

  Ebay lets you make offers on an item about 4 times then they refuse to let you make any more offers on the item. So,I blacklist the seller and tell them why. So their stupid police not only hurts the buyer but the seller as well.

  eBay Inc.

  Date: 03/17/2023

  Hello Will, Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. I'm happy to explain how Best Offer works.Best Offer allows you to offer to purchase an item at a price you suggest. The seller can accept your offer, decline it, or make a counteroffer.If you see a Make Offer button in a listing, you can send the seller an offer. You can make a total of 5 offers on most items or 10 in most vehicle categories. Offers and counteroffers are good for 24 hours, or until the listing ends - whichever happens sooner.For a buyer, Best Offer is a good way to negotiate price. Unlike bids, bidders can't see each other's offers, so you may get a better price if you have less competition.Make an offer for only what you're willing to pay, but enough to have a fair chance of winning.If the seller receives better offers from other buyers, you'll probably be turned down.Here's some more information about Best Offers:************************************************************************************ We recognize you may think there shouldnt be a limit on the number of offers a buyer can make. However, our research shows that current policy enables trading partners enough opportunity to negotiate a mutually acceptable selling price. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Respectfully, eBay

• Review fromChris P

  Date: 02/25/2023

  1 star
  I purchased an item from a seller but return item because it wasnt the correct fit. I received a partial refund from sell then tried to get the rest of my money but didnt get a response from seller. I then contacted eBay and I was told they will refund me my money but after **** business days I didnt receive anything.So, I contacted eBay again and they hung the phone up on me.