Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

eBay Inc. has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

• 

  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

• 

  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

• 

  John Carradine @ Ebay Motors

  610 NE 55th Terr Miami, FL 33137

Review Details

• Review fromCc W

  Date: 02/07/2023

  1 star

  Cc W

  Date: 02/07/2023

  Previously descided to stop selling due to poor practices on seller protection now I am no longer buying as well. I received an item not as described, the seller accepted my return but did not send a label. I had to have eBay step in to get a label, they put the case on hold then came back to review and said I have to return the item and to contact the seller with my personal information for them to PayPal time the money for a label. Scam, I will not be giving some shady seller my information when the seller or eBay should have given me a label to return a false item. eBay does not protect the buyer or the seller only themselves.

  eBay Inc.

  Date: 02/28/2023

  Hi ***,
  
  We are sorry to hear that this has been your experience. Although we are unable to discuss account specifics through this channel, we would be happy to provide general information surrounding our policies and procedures.
  
  As eBays goal is to provide a safe and fair marketplace for both buyers and sellers, we want our members to know that we have policies and processes in place to protect them. For buyers, we have the eBay Money Back Guarantee in place for instances where an item does not arrive or arrives in a condition different than what was described in the original listing.
  
  Per the eBay Money Back Guarantee,buyers are given 30 days from the day the item was delivered to let us know if there is a problem with the transaction. If we are made aware that there are issues with the order, buyers can return the product for a full refund.
  
  Once a return has been opened, we give the buyer and seller 3 business days to attempt to work the issue out together, before asking eBay to get involved. In a situation where return is opened as damaged, defective, or not as described, the expectation within this timeframe would be that a return label, or a refund,partial or full, be given to the buyer.
  
  However, if the buyer and seller reach an obstacle when trying to navigate the return, such as an eBay prepaid label not being available, we are happy to be flexible with the situation, and can place the case on a temporary hold. For this to happen, eBay would need to be notified of the issue, and we would need to be able to verify this information within our system.
  
  In these situations the seller is still responsible for providing their buyer with the means to return the item, whether that be manually purchase the return label or providing the buyer with the funds to purchase the label. Please understand that in situations where a buyer chooses not to comply with the options provided,and the item is not returned, we are unable to issue reimbursement for the transaction.
  
  We appreciate your understanding and thank you for your time.
  
  Regards,
  eBay

• Review fromHeather P

  Date: 02/06/2023

  1 star

  Heather P

  Date: 02/06/2023

  There's probably a reason why most of the reviews on BBB are from sellers. eBay values buyers over sellers, despite eBay not having anything to sell without the sellers. They always talk about seller protections, but will throw you under the bus almost immediately any time a transaction is challenged. Oh, something got damaged during transit? Did you check the box on the label that eBay sold you for insurance? No? Awe, too bad so sad! God forbid you expect a company who constantly touts backing up a seller to actually back you up when you need assistance.

  eBay Inc.

  Date: 02/28/2023

  Hi *******,
  
  We are sorry to hear that this has been your experience. Although we are unable to discuss account specifics through this channel, we would be happy to provide general information surrounding our policies and procedures.
  
  Per eBays Money Back Guarantee, If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesnt offer returns. If the transaction is eligible for the eBay Money Back Guarantee, the buyer will be able return the item for a full refund.
  For your convenience, I have included a link to this policy here: *****************************************
  
  That said, should a return be opened as buyers remorse,returns will be based on the sellers return policy. We also have additional protections in place for our sellers, which can be found here: *****************************************
  
  In situations where a shipment is lost or damaged while in transit, a shipping insurance claim will need to be filed with the carrier. As eBay does not physically handle items on our platform, we are unable to provide compensation these instances, should they occur. Keep in mind that most shipping carriers will include up to $100 of liability coverage automatically.If this is not enough, you have the option to purchase additional coverage when creating your shipping label.
  For more information on shipping insurance, please follow the link below:
  *****************************************
  
  We appreciate your understanding and thank you for your time.
  
  Regards,
  
  eBay

• Review fromFred S

  Date: 02/02/2023

  1 star

  Fred S

  Date: 02/02/2023

  POOR POOR,POOR,SAD,SAD,AFTER 22 YEARS WHAT HAVE EBAY BECOME?BUYERS NEED TO KNOW (THERE) MONEY IS WITH HELD FROM SELLERS THE ITEM IS (NOT) CONSIDERED PAID BY ME AS A SELLER UNTIL EBAY (PAYS ME) A SUGGESTION TO SELLERS CANCEL YOUR SALES AND (DEMAND EBAY RETURN YOUR ITEMS) EBAY MIGHT WAKE UP!!! IM AN OLD PERSON WHO BELIEVES IN HONESTY,INTEGRIY,TRANSPARENCY, AND GRACE

  eBay Inc.

  Date: 02/28/2023

  **************, Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. eBay will receive payments from buyers on a sellers behalf. Buyers may pay for items using their preferred form of payment (ex: credit card, PayPal account, Apple Pay or ****** Pay). eBay will determine which payment options are offered on each listing, and manage the payment transaction from checkout to payout. We send payouts directly to a sellers checking account. eBay will deduct fees, expenses, and other selling costs directly from your Total funds before we send payouts to you. A seller can track the status of their payouts in My eBay and in Seller Hub.Once a buyer's order is confirmed, the payment takes time to process. Funds will show as available in the sellers eBay Account within 1 business day. Regardless of how the buyer pays, eBay will start the payout of funds within 2 days of the order confirmation.When a seller gets paid depends on their payout schedule or when they choose to start payouts. Funds become available for payout within 2 days once their buyers order is confirmed. Once funds are available, time depends on the sellers preferred payout instrument - Bank account or Debit Card. Whether the seller starts the payout (On-demand payouts) or eBay initiates the payout (scheduled payouts), it typically takes 1-3 business days for funds to clear into the sellers checking account or up to 30 minutes into their debit card, if the seller has enabled debit card as their preferred payout method. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Respectfully, eBay

• Review fromNicole K

  Date: 01/31/2023

  1 star

  Nicole K

  Date: 01/31/2023

  Id give no stars if possible. Save your money! Sellers will **** and when you try to return an item the sellers email inbox will be full and eBay does NOT help or they make it impossible giving you a run around story or say that your 30 days are up. Ive had this happen several times and I'm officially done, canceling my eBay account. Horrible customer service.

  eBay Inc.

  Date: 02/24/2023

  Hello ******, 
  
  Thank you for sharing your experience with us.Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  We regret any negative experience you may have had while transacting on eBay and seeking assistance from our Customer Support.  Kindly note, to assist in stopping spam within eBay messages, there is a daily limit which each user can send per day.  However, there is no limit to the number of messages can be stored in the eBay inbox. To ensure our members are safe, we recommend communication remain on the site.  For further information about Contacting a seller, please visit this page: ***********************************************; That said, we can confirm that while most transactions are covered by the Money Back Guarantee, this coverage lasts for *********************************** estimated delivery date.  If this timeframe has passed, we would be unable to extend coverage to a member on that transaction.  Please understand we must remain consistent in our policies and the stated timeframes to ensure all members are treated equal.  Naturally we would hate to see any of our members leave the site.  We recognize this may not be the answer you were hoping for in this situation, but we hope youll understand our limitations in a situation such as this.  Regardless of your decision, we wish you the very best.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  eBay

• Review fromDolan T

  Date: 01/31/2023

  1 star

  Dolan T

  Date: 01/31/2023

  EBAY ***** it's sellers by not paying them money from the items that they have sold. Currently have 2k tied up because I apparently sold too much too fast.... Upon receiving this notification, they requested receipts to items that were no less than 4 years old. How am I supposed to be held to producing a 4 year old receipt? Is it eBays policy to treat each and every seller as a fraud/theft when they do decide to sell on the platform? I have used eBay for over 10 years, with many great reviews. At this point, unless I am able to provide said receipts that no longer exist I am out of my money it seems as eBay does not offer a legitimate path to receiving your money. PLEASE BE AWARE AS A SELLER THAT YOU CAN HAVE YOU DEVICES STOLEN FROM YOU VIA EBAY. At this point the easiest way to describe their actions is "thieft". DO NOT SELL ON EBAY, PERIOD.

  eBay Inc.

  Date: 02/23/2023

  Hello *****,
  
  Thank you for sharing your experience with us. We are sorry to hear payouts for your sales have not proceeded as expected and understand your concern for providing documentation on what sounds like 4-year-old inventory. Unfortunately, from this channel I cant provide account specific information, but Im happy to share details surrounding our policies.
  
  We appreciate you choosing to sell on our site and the years you have been with us. When it comes to selling products on eBay, our risk teams regularly evaluate both buying and selling behavior to help monitor our platform and keep members safe. When we find risk concerns we may place a hold or restriction on an account in accordance with our User Agreement (*****************************************).Certain selling categories attract more fraud than others and you may be selling items in one of those categories: these can be high priced items, high demand electronics, or products that retain a high resell value. In these categories, if there is an increase in sales where they may not have been much in the way of listing items or sales for a while, we want to be thorough in vetting sellers and making sure they do not pose a risk to our platform. There are tricky fraud trends where accounts trying to cause harm, sit for a period of time, even years, to try to gain trust on eBay and engage in fraudulent activity at later dates. Because of this, no account is exempt to the possibility of a risk review.
  
  Depending on the type of restriction placed and if youre account has passed our compliance process for registering for payouts or not, we may be able to still send funds directly to your bank at a later date. If you are unsure if this will happen or not, we recommend contacting our customer support with any questions you may have. To read more about transaction holds on funds or payout holds please visit the following help page: *****************************************
  
  If an account has a safety selling restriction and has not completed our payout registration process, the seller can still obtain the funds through a process regulated by their state government called escheatment. This is a much longer payout process and can take up to several years. In this instance, as a payment process and due to know your customer and anti-money laundering laws and regulations, we cant send funds directly to a members bank account but can turn it over to the state government. At the time of the funds being transferred and ready for collection, sellers will receive a notification of how to reclaim the funds.
  
  While I am unable to share specific details regarding your account on this channel,we appreciate that you have taken the time to give us feedback about your experiences and hope the information weve shared proves helpful and has addressed your concerns. With more information provided to our customer support team via our help pages, we hope we can further clarify any concerns you may still have.
  
  Respectfully,
  
  ***************************
  eBay

• Review fromMichael P

  Date: 01/30/2023

  1 star

  Michael P

  Date: 01/30/2023

  Due to an unfortunate series of events, I lost access to the email address and phone number associated with my account. Ebay has no means to restore/change information to regain access to my account and made no effort to assist. I was able to have support call me at my new number from my account, which is logged in with browser cached creds (still can't change account settings), but even the support tech was inept. To have no means of verifying identity to restore access to my account, is poor policy at best. I guess eBay is completely ok with me not ordering any additional items from them. Even though I'm logged in with cached credentials, I will now log off and order nothing else. I thought that people ordering items from vendors on your site was how you generated your revenue, eBay?

  eBay Inc.

  Date: 02/24/2023

  Hi *******,
  
  Thank you for sharing your experience. Although we are unable to discuss account specific information through this channel, we would be happy to provide general information surrounding our policies and procedures.
  
  To gain access to your previous eBay account, youll need access to either the registered email address or phone number to reset the password. The reset password process will allow you to either receive a text or email.
  For additional information on resetting your password on eBay, please see the following link: *****************************************
  
  Please understand that for the security of our members,Customer Support is unable to update account information on a members behalf. We use many different security measures to protect such information from unauthorized access by users inside and outside the company. Keep in mind that ultimately it is a members responsibility to ensure their information up to date.
  For more information on the eBay Privacy Policy, go to: *****************************************
  
  That said, in situations where you no longer have access to the email of phone number listed on your account, a new account will need to be created.
  
  We appreciate your understanding and thank you for your time.
  
  eBay

• Review fromShelia A

  Date: 01/30/2023

  1 star

  Shelia A

  Date: 01/30/2023

  I am very annoyed with eBay. I sold two items a few days ago. The buyers have my merchandise. eBay is holding my funds until February the 8th almost 15 days, since the buyer received the merchandise. I am not a new seller, I have sold things before, with all good feedback. Yes I have not sold anything in a long time but that is not an excuse to hold funds. It does not take 15 days for the buyer to decide whether they are happy with the items or not. I have no negative comments as a seller so why can't eBay release the funds? I am not understanding this. eBay makes sure they get their money but they won't release the money to you after the buyer has your merchandise. When I try to call and speak to someone they just keep s telling me the same things over and over.. eBay is supposed to provide good customer service to sellers this is how you make your money. But if you are not giving good customer service, no one is going to want to sell on eBay. This is not acceptable. After this situation I will no longer put my merchandise on eBay to sell.

  eBay Inc.

  Date: 02/24/2023

  Hi ******,
  
  Thank you for sharing your experience. Although we are unable to discuss account specific information through this channel, we would be happy to provide general information surrounding our policies and procedures.
  
  Funds can be held for numerous reasons, even after verification, to encourage best-selling practices that promote successful order fulfillment. We also hold funds from transactions to mitigate loss for eBay should buyers open claims/disputes. This reduces the need to seek reimbursement from sellers or attempt to charge their payment methods, as we already have the funds on hold.
  
  Kindly note that we evaluate every transaction at the time of checkout, placing holds when appropriate to ensure that the transaction is completed smoothly. Should an account or the items sold change significantly,we may hold the funds until delivery confirmation to ensure that sellers maintain a good level of service with these changes. Once sellers continue to trade successfully, the chance transactions being held reduces.
  
  That said, there may be situations where although tracking confirms delivery, funds will continue to be held. For example, if the product is a high-priced item, we may allow the maximum time for these holds. This extra time frame allows the buyer to not just receive the item but also ensure that it is as described.
  
  In addition to the above, there may be times where we determine a bank account is high risk even after it has passed KYC. If there are concerns with the bank account, we will place a hold on funds and request additional verification.
  
  While we realize you may not have been aware of these holds kindly note we do specify within the listing flow that funds may be held from transactions. We also have Help pages that outline our transaction holds policy. This information can be found here: *****************************************
  
  We appreciate your understanding and thank you for your time.
  
  eBay
  

• Review fromEric L

  Date: 01/30/2023

  1 star

  Eric L

  Date: 01/30/2023

  You can not speak to anyone about fraud.closed account. I think someone opened a ****** account in my name and can not speak to anybody. I listed fraud as reason to close account. Noreply. Crickets, still waiting.i guess I need a lawyer.

  eBay Inc.

  Date: 02/24/2023

  Hi ****,
  
  We are sorry to hear that this has been your experience. Unfortunately,we are unable to discuss account specifics through this channel. That said, we can provide general information surrounding the policies and procedures related to your concern.
  
  When requesting to close your account, it generally takes 14 days from the date we receive a request to be completed. That said, it may take up to 60 days if you've had any transactions, payments, claims or disputes in the previous 30 days. After this time, your account will be permanently closed,and your data will be deleted.
  
  With that in mind, note that there are some conditions that must be met before the account can be closed.
  All your fees and other selling costs are paid, and your available funds are at zero.
  You don't have open bids on an item.
  You don't have any pending transactions (i.e. open bids, pending payments, pending returns, payment disputes, outstanding payouts to be processed to your bank account, or a pending status).
  You've canceled all your subscriptions.
  
  Wed like to thank you for your feedback regarding contacting Customer Support. We are currently operating with limited support staff and are unable to accept inbound phone calls at this time. That said, our Customer Support teams can still be reached via chat, email, or callback request by following the Help & Contact link at the top of each eBay Page. For easy access, I have included a link here: ************************************************
  
  Lastly, as eBay and PayPal are separate companies, we are unable to assist with questions or concerns related to PayPals system. For assistance, you can contact PayPal through their website by visiting www.paypal.com. Select the Contact link at the bottom of the page.
  
  Thank you for your time.
  
  eBay

• Review fromRichard D

  Date: 01/29/2023

  1 star

  Richard D

  Date: 01/29/2023

  My order (from ****** *** ****) arrived damage, in the label there was a return address is 25 minutes away from my house so I started the ruturn process and I contacted the seller to ask if I can drop in person to savd me the shipping, the seller tell me that they are in China so if I need returned I have to sent to them, but they offered me to fix the problem, after a couple messages the seller say to me they will send me a replacement, I was waiting and that never happened at this time the deadline for return or take any action was done I contact support and the do nothing using the deadline argument. Basically the sellers use this deadline rule delaying the conversation with me so they can run away from the responsibility to replacement or refund the money and Ebay allow that ****. ALSO EBAY IS DELETED THE NEGATIVE FEEDBACK, I LEAVE ONE FOR THIS SELLER AND IS NOT SHOWING IN THE SELLER FEEDBACK AND IS NOT IN MY FEEDBACK PAGE. MORE CLEAR IMPOSSIBLE, EBAY DON'T CARE CUSTOMERS. I trashed the product and I got one at ****** more expensive but in good condition and as anyone now the client in ****** is the priority not like ebay. Sad for Ebay was a good place to buy not anymore.

  eBay Inc.

  Date: 02/24/2023

  Hello *******, 
  
  Thank you for sharing your experience with us.Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  Because sellers return address can be different than their shipping address, we have them confirm their return address within the request details when it is approved. Buyers and sellers can agree to another solution, such as a replacement item instead of a refund.  In those situations, we require sellers provide the tracking information for the replacement to the buyer.  If this doesnt occur, the buyer can ask eBay to step in. 
  
  We regret any frustration you may have experienced while transacting on the site and seeking assistance from our Customer Support on this matter.  Please understand that we have guidelines in place which outline how feedback can be used, as well as policies to inform members of what we consider to be a violation of that use and situations where we will step in to remove feedback from the site.  Youll find that information within our help page for Feedback policies here: ***********************************************; Additionally, our Seller performance and feedback policy page outlines which situations we will remove feedback on behalf of a seller.  For easy access, weve included a link to that page below:
  
  *****************************************
  
  While this may not change the outcome for you, we trust this information is helpful in clarifying what may have occurred in this situation. Although we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  eBay

• Review fromMahamadou B

  Date: 01/29/2023

  1 star

  Mahamadou B

  Date: 01/29/2023

  $40,000 DOLLARS ON HOLD FROM EBAY! I keep getting told different answers--"You have to wait 60-72 days for the funds to be released"...."You have to contact your state because it went through the escheatment process". THIEVES! YOU TAKE THE FEES OUT OF OUR PAYMENT OF COURSE AND YOU'RE STILL HOLDING OUR RIGHTFULLY EARNED MONEY TO DO GOD KNOWS WHAT WITH IT! I HAVE BILLS TO PAY, I HAVE MOUTHS TO FEED AND I HAVE A BUSINESS TO RUN!! I PAY MY FEES, MY ACCOUNT HAS ALWAYS BEEN IN EXCELLENT STANDING FOR ALMOST 10 YEARS. I NEED A RESPONSE ASAP, I CAN NOT WAIT ANOTHER 4 MONTHS, THIS IS UNBELIEVABLE. SELLERS BEWARE!!!

  eBay Inc.

  Date: 02/24/2023

  Hello Mahamadou, 
  
  Thank you for sharing your experience with us.Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  We regret any inconvenience the hold on your funds may have caused you.  Our User Agreement indicates, To protect ********************** from risk of liability for your actions as a seller, eBay Payments Entities may restrict access to your funds as described in the Payments Terms of Use.  Our Payments Terms of Use provides the full details of holds and settlement of funds.  Youll find that page using this link: *********************************************************************;
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  eBay