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Customer Review Ratings
1.08/5 stars
Average of 1,371 Customer Reviews
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Review fromMichael P
Date: 01/11/2023
1 stari think **** should give the seller a advanced warning that there item is over a thousand dollars and is subject to a 30 day hold of the funds before they allow you to fall in to the trap of selling the item and then telling you after the fact that your money is on hold for 30 days because ? and post ther reason.. i just made a business account on **** and sold 19??.00 dont remember the exact amount it was just short of ******* dollars which the kept 400 of it. not complaining that they kept ****** that is all part of it. but i am complaining that they didn't advise me before hand that they wer putting on a 30 day hold is my funds after the fact that the individual that bought the item received it and was happy with the sale .. i sold a ******* dollar item for **** and another box of stuff that was worth **** and sold for 600. the name of my company is Electricvehiclestoday i am starting to import all kinds of electricvehicles and was going to use **** as one of the outlet for online sales i have since retracted from making a full on sellers account on ****. im very dissappointed that after the buyer has received the item without any ********** they are still going to hold funds for 30 days. i dont have low end items and its ashame they hold value to a ******* item as high value definitley saved me the head ache of selling any of the vehicles or motor cycles kids toys and other as they say high value itemsReview fromMax K
Date: 01/07/2023
1 starMax K
Date: 01/07/2023
Had an issue and was unable to speak with a live person no matter what prompt i used it always just hangs up on meeBay Inc.
Date: 01/24/2023
Hi Max,
We are sorry to hear that this has been your experience. Although we are unable to discuss account specifics through this channel, we are happy to provide general information surrounding your complaint.
Kindly note that we are currently operating with limited support staff and are unable to accept inbound phone calls at this time. That said, our Customer Support teams can still be reached via chat, email, or callback request by following the Help & Contact link at the top of each **** Page. For easy access, I have included a link here: https://www.****.com/help/home
Thank you for providing your feedback regarding contacting Customer Support.
Regards,
****Review fromAndrew C
Date: 01/07/2023
1 starAndrew C
Date: 01/07/2023
**** unfortunately has become a safe haven for scam artists. Upon reading other reviews here, I see I am not the only one who has been scammed by **** themselves. **** lists seller protection as a main reason to sell on ****, and yet provide no protection whatsoever and will actively charge you for their mistakes.
I sold an item clearly marked As is and not tested. A buyer contacted me on it, I reiterated this, and he decided to buy it. Upon receiving it he decided it was not what he wanted and requested a refund. I denied it since it was an As-is item with a no return policy. I advised him to contact **** with any issues. He did and **** decided to provide him a refund from my bank account, despitet the fact I had set the no return policy that **** supposedly honors. They also charged me for the buyer to ship it back.
The buyer then shipped it to the wrong address, and had it returned to him. **** charged me, and refused to refund me because the packag ehad been delivered to an address. Didn't care that it wasn't mine, didn't care that the buyer had gotten it, didn't care in anyway whatsoever.
I was flatly told to file a legal complaint if I had an issue with it. Sad to see a big company just using their size to bully the people that used it.eBay Inc.
Date: 01/24/2023
Hello Andrew,
Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
Kindly note, the **** Money Back Guarantee policy indicates that, "Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns." Within this policy, we outline sellers return requirements which include, "**** *** provide the buyer with a return shipping label on the seller's behalf and will charge the seller for the cost of the label". As well as "If **** determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, **** *** seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use." This information and more can be confirmed on this page: https://****.to/2k9PDKB. We regret any inconvenience or frustration this *** have caused you. Rest assured we also hold an 'Abusive buyer policy' in place which indicates what we consider unacceptable buying behavior. When we find members that are not following these guidelines, we act in accordance with our User Agreement which could result in a range of actions including restrictions and account suspension. Please understand we have this in place to make sure **** is a safe place for sellers specifically. To read the full policy, please visit this page: https://****.to/3fyTFd6. This is part of the protections we have for sellers on the site. However, you'll find the full protections using this link: https://****.to/31MIkOt.
While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
Respectfully,
****Review fromYusmalinda S
Date: 01/06/2023
1 starYusmalinda S
Date: 01/06/2023
I had been a high-end fashion brand reseller on **** for *********************************************************************** the form of their high fees. **** is very ignorant and lacks knowledge when comes to its ability to authenticate high-end brands. **** took down my item and labeled it counterfeit without giving any kind of explanation whatsoever or proof. I explained time and again in detail why my item is authentic. So I brought the same item (bag) to my friend's store here in ** and she authenticated it using the high-tech *************** and it was proven to be an authentic Louis ******* bag. My account was suspended due to this **** accusation. My experience selling on **** was deeply disastrous. I invested a lot of money in **** and got in debt due to ****'s decision.eBay Inc.
Date: 01/24/2023
Hello Malinda,
Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
****'s Authenticity Guarantee program provides expert verification of items sold and purchased on the site to instill confidence in purchasing high value items such as handbags, watches, and sneakers. Our team of professionally trained authenticators carefully inspect each item to ensure it matches the listing and is authentic. Kindly note, markers of authenticity are generally considered trade secrets and as such, we cannot disclose the checks our authenticators perform. That said, it's important to note that an item can be rejected if it does not match the listing, as well as if the authenticator cannot say with full confidence that the bag is 100% authentic. However, we do provide members notifications via **** Messages when an item does not pass ********** and provide as much detail on this as possible. You'll find the program information, including the FAQs and Terms & Conditions on this page: https://pages.****.com/authenticity-guarantee-handbags/. We regret any frustration this *** have caused you. We're committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we've put in place policies that govern our expectations of members on ****. Therefore, we routinely review both buying and selling activity on our site and in situations which we identify concerns with a member's account activity, we will take the appropriate action in accordance with our User Agreement. You can read about our policies in our help pages and review the full details of our User Agreement here: https://****.to/2ZOd7sB. As **** is an internet-based business, and its members are our customers, we must carefully weigh the risk involved with allowing users on the site. From time to time, we find accounts which have a risk that no longer justifies a continuing relationship with us. In those situations, we restrict or suspend an account. Prior to this, we generally will provide members warnings which include information on any violations found to allow them the opportunity to be compliant with our policies. If we find that a policy is repeatedly violated after we've provided a warning, we will act in accordance with our User Agreement as outlined above.
While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
Respectfully,
****Review fromDyan L
Date: 01/06/2023
1 starDyan L
Date: 01/06/2023
I put up an item for sell, but had made a mistake with the product name. I only had it up for a day when I took it down. **** charged me ***** dollars. I think this fee should be refunded. This fee should be abolished. It is price gouging and exorbitant! Their fees, in general, are exorbitant. **** is awful!eBay Inc.
Date: 01/24/2023
Hello Dyan,
Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
While we provide sellers the ability to end a listing, this can only be done without a fee applying in certain situations. This is because ending a listing while there are active bids can cause a poor experience for buyers who had the intention of purchasing the item. For this reason, we encourage sellers review their listings to ensure all the information is accurate prior to proceeding to list. You'll find the full details of ending a listing and the fees that *** apply using this link: https://www.****.com/help/selling/listings/creating-managing-listings/cancelling-listing?id=4146. To learn all about the fees for listing and selling on ****, see our Selling fees using this link: https://****.to/38gjFsT. Notwithstanding, sellers can review the fees that apply to their listing at the bottom of the page prior to proceeding to list. Additionally, when listing an item on **** sellers are agreeing to pay any applicable fees associated with the listing. We have outlined these conditions within our Payments Terms of Use found here: https://pages.****.com/payment/2.0/terms.html.
While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
Respectfully,
****Review fromAshley G
Date: 12/29/2022
1 starAshley G
Date: 12/29/2022
**** are ******** *********** owe me ******** of mine 100% reviews 107 sales have me under trust and safety is which is a **** way to hold money to substitute for the 38% drop in customers it's sad. I have reported this to FOX NEWS which I have a interview with editor if you have issues like this contact the editorial **** and they will for sure help u. **** using trust and safety as a crutch to get money and it's funny Every item I have for sale I took to my Amazon account and they approved it instantly all the brands everything I sell which acts all for Amazon for over eight years but I still had to register the brand and got approved in one day nothing is wrong with anything I sell. So before the response about trust and safety save it. I have sold on Amazon since 2013 over **** items never once have been had issue and have 100% customer ratings . **** are scam artist that push me to send all my items out literally and the. Told me I'm paid when they recieved and now they received they tell me 75 days . Which I have filed with FTC , CONSUNER FINACE PROTECTIONS BUREAU I read all these reviews every where about **** keeping money and I sent all of them to Fox as well as my account with ****** and **** **** and ******* which I have 100% with all 3 and have over ***** sale all 3 100% reviews for discredit anyone who reports them but with me it won't work. I told **** before I sold anything because I saw **** w *** 1 star which I ,open my account in July,didn't start selling till SepT after calling **** 1st and ask about there low rating , he lied and said those are customers that usually have bad accounts or ********** . And as long as customers are delivered , happy I am fine cause I don't deal with thieves I'm the wrong one I have 100% satisfaction w 3 other e-commerce and am approved Amazon merchant. And am ***** at ***************************** for over ****************************************************** I have great references and will not allow this thefteBay Inc.
Date: 01/15/2023
Hello Ashley,
We are sorry to hear that your **** account was suspended, but we appreciate you taking the time to leave your feedback.
Because this is a public forum, we cannot release account specific information from this channel, but we can share details surrounding our policies.
We *** occasionally restrict or suspend accounts to protect our community. If an **** account is restricted or suspended, we'll an email with the steps the member needs to take to have the account reinstated. Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
• You have **** fees to pay
• You need to reimburse **** for a refund we made to your buyer
• You have violated one of our rules or policies
• We couldn't verify your account information
• You need to update your payment method
Getting an account reinstated *** be as simple as waiting for a temporary suspension to finish, making changes to active listings, or sending us some more informationit depends on the reason an account was restricted. When a suspension is placed on an account, we will send an email with more information. Often time this email will include information regarding funds being held or if an appeal is possible.
That being said, if the email does not provide sufficient information, you can contact our Customer Service team directly. Once in contact with them, they will be able to answer your questions regarding your account and process an appeal, if applicable.
You can learn more about account holds, restrictions, and suspensions or contact our customer service team directly through the following link: https://****.to/34Uic64
Regarding funds on hold because of a suspension, typically funds are released within 60-72 days following a suspension. However, through contacting our customer service, they will provide you with more specific details regarding your account.
While we cannot share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your situation. Should you have any questions in the future please contact our customer service team through our help and contact pages.
Best wishes.
Respectfully,
****Review fromAlan A
Date: 12/28/2022
1 starAlan A
Date: 12/28/2022
The constant abuse to sellers of **** customer support are again excruciatingly obvious. if our problem wasn't enough your own website lists **** as the worst rated business in the entire country. EVERY review is 1/5 stars. the world hates **** with a passion *** their attorneys keep them in businesseBay Inc.
Date: 01/15/2023
Hello Alan,
Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information due to an inability to verify we are speaking with the account owner. However, we're happy to share some general information regarding our seller protections.
Please know, our goal is to make **** the world's most frictionless marketplace for customers to buy and sell. At ****, one of the biggest challenges is the complexity of our environment. With over 1.6 billion listings and 167 million buyers around the world. **** exists to empower interactions between human beings. We strive to make transactions work the way our customers intend them to, and when they don't, we step in and try to make it right for them. Please understand, our policies and processes were designed with the intention that both buyers and sellers feel they've been treated fairly. As such, we have policies in place to protect sellers from abusive buying activity, as well as events outside of your control. We also offer additional protections for Top Rated Sellers. You can find more information about our protections here: https://****.to/3zwaAGC
With that in mind, we do understand that sometimes one party or the other *** feel as though there are areas where we could improve, and we truly appreciate each and every piece of feedback or suggestion we receive. Should you have any specific feedback or concerns we can address, we'd encourage you to reach out to customer support via our Help & Contact page.
Respectfully,
****Review fromJan C
Date: 12/28/2022
1 starJan C
Date: 12/28/2022
So I sold an item on December 11th. They put my funds on hold for 31 days !!! But according to **** , they can hold the funds for 180 days or as long as they decide. They have rights to hold my funds until the buyer decides to leave me feedback.
1- item was sold
2- confirmed delivery
3- no issues reported
4- positive feedback received
5- SSN provided
6- WHAT ELSE. ????
I can't make them do anything. They're fraudulently holding my funds now. The funds were only supposed to be held until all things related to the sale is resolved.eBay Inc.
Date: 01/15/2023
Hello Jan,
Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information due to an inability to verify we are speaking with the account owner. However, we're happy to share some general information regarding transaction holds.
We recognize it is important to receive your funds as soon as possible. To help ensure **** remains a safe place to buy and sell, and to meet our legal and compliance obligations, we sometimes place a hold on funds. For example: if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe **** money, or if you're a new or infrequent seller. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, *** request additional information from you to help resolve the issue.
In some situations, we need to hold funds for longer than delivery confirmation. These holds are generally applied to sellers without established history, listing high-priced items, or with financial instruments we can't fully validate. We need to allow the maximum time for these holds, as claims for these types of transactions come mostly after the delivery or after positive feedback has been received. The extra time frame allows the buyer to not just receive the item but also ensure that it is as described. You can learn more about potential payment holds here: https://****.to/31o5ePi
We regret any inconvenience this experience has caused and realize this policy *** have been unclear to you. Although we try to make our policies as transparent as possible through the help & contact pages, we can see where there *** be areas for opportunity. As such, we will be sure to forward your feedback and experience to our policy team for further consideration. Should you require any account specific information regarding your funds we'd encouraged you to reach out to customer support via our Help & Contact page.
Respectfully,
****Review fromTrystin W
Date: 12/27/2022
1 starTrystin W
Date: 12/27/2022
I hope that someone starts a class action lawsuit against **** for restricting people's account after they've linked it to someone else's account an old business partner had a bad **** account that I knew nothing about after we split our partnership **** has linked our accounts together and restricted my account and refuse to give me money for items that have already been sold until the old partner fixes his own **** account this is been an ongoing problem for weeks with **** that I've been trying to resolve I've told them that we are no longer doing business together and I need my account unlinked from old partners account and they won't do anything about it they're still holding my money hostage I think this is an unfair business practice and someone should do something about iteBay Inc.
Date: 01/15/2023
Hello Trystin,
Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information due to an inability to verify we are speaking with the account owner. However, we're happy to share some general information regarding our Multiple accounts policy.
In an effort to ensure we look out for the best interest of the **** Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect within the **** Platform. In situations where we identify concerns with a member's behavior, we will review the account and take the appropriate action in accordance with our User Agreement.
During our reviews, we look at a variety of information to determine whether we believe there is a relationship between accounts. If we find a strong enough relationship between accounts, we *** take action to make sure the owner of an account doesn't circumvent any unresolved issues by doing things like selling on the accounts of others they *** know (rather than addressing the problems we've made them aware of on their account). This is in violation of the multiple accounts policy, which says that if you have multiple accounts, we require you to keep them in good standing. If any of them fails to meet this requirement, our expectation is that you will not continue to trade with any other accounts until you have resolved the problem on your account that is failing to meet standards / requirements. Much of our information regarding how we associate accounts remains proprietary and protected by ****. This is, in part, so we remain compliant with Privacy laws and, in part, to ensure we can continue to identify users who are attempting to continue to transact on our site after they've been prohibited from doing so.
Lastly, when an account is restricted or suspended, we *** put a hold on payouts to ensure that the relevant account holder is able to meet their obligations (including under the **** Money Back Guarantee) should any claims, requests, or disputes be opened. Additionally, holds on payouts *** be placed to ensure **** is compliant with any applicable regulations. More information regarding this can be found in the Payments Terms of Use and clause 11 of the User Agreement, as well as the Payments on Hold help page.
You can view our full Payments Terms of Use here: https://pages.****.com/payment/2.0/terms.html
We appreciate that you have taken the time to give us feedback about your experience. Should you to discuss any account specific concerns or desire further guidance regarding your account status, we'd encouraged you to reach out to customer support via our Help & Contact page.
Respectfully,
****Review fromMiguel A H
Date: 12/27/2022
1 starMiguel A H
Date: 12/27/2022
Recently did a purchase,the product was a Turbo cleaner,was from over sea,three days later I know it's a $***.00 charge,follow the charges and I fund was for that,try to cancel **** told me to hold on till received the package,i got it 3-4 latter request a return,**** leave that on the seller choice,the seller refuses to to it,got in touch with the seller,he agree that he only pay $** for the shipping but he charge me $*** for that,contact **** 2 other times and after all even with seller refund me for the shipping **** didn't do anything,the just make me go on circles to ran the time off to request or get my money back,they keep changing the history of who was responsible for the refunds,i was trying to work that out and returned the product back,i never see or think anyone will make $*** in profit on shipping,**** should notify the buyers on cases like this such is "are you sure tu want to pay $*** shipping on a $*** product,the whole thing was unfair and bad,and it hurt more because was days before the holidays it hurt my economyeBay Inc.
Date: 01/15/2023
Hello Miguel,
Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information due to an inability to verify we are speaking with the account owner. However, we're happy to share some general information regarding requests to cancel an order.
For purchases made within the last hour, buyers can request a cancellation through the order on their purchase history page. For purchases more than an hour old, buyers *** contact the seller and ask they cancel the order. Please keep in mind only a seller can approve a cancellation request. You can learn more about our Order Cancellation policy here: https://****.to/3p8dsV7
That said, we want buyers to shop with confidence and know that id their item arrives damaged or not as described they are entitled to a no cost return. For remorse return reasons, return eligibility will be based on the seller's stated return policy. You can find more information here: https://****.to/3ZEZo64
Lastly, we encourage buyers to reviewing their order before completing checkout. Here you will be able to see the full price, including shipping and applicable tax, which will be charged to your preferred payment method. In instances where you have concerns regarding the cost shown, we would recommend reaching out to the seller for any possible price reductions before completing checkout. Kindly note by completing checkout you are agreeing to the price shown.
We appreciate that you have taken the time to give us feedback about your experience. Should you have any account specific concerns or desire further guidance regarding your transaction, we'd encouraged you to reach out to customer support via our Help & Contact page.
Respectfully,
****
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