Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  ebay seller

  42183 fairview drive Canton, MI 48187

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

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  eBay Inc.

  2817w.45th street jacksonville, FL 32209

Review Details

• Review fromSarah B

  Date: 12/21/2022

  1 star

  Sarah B

  Date: 12/21/2022

  I sold an iPhone 12 early December. Within 2 days of receiving the iPhone, buyer files a return. **** tells me I have OPTIONS to handle it or they would step in. I tried to email buyer who never responded. **** tells me buyer has until 12/23/2022 to ship item back. 12/19/2022 I get an email from **** buyer has provided tracking info. I get an email on 12/20/2022 that says **** closed the case and buyer provided tracking that says the item was delivered on 12/16/2022. I have a camera on my front porch. ***** ordered a vacuum attachment from a warehouse in CA and had that item shipped to my house. I pulled my video footage, grabbed the envelope, logged into my **** messages and the tracking information from this plastic bag with a vacuum attachment in it matches what I **** received as the tracking information for my phone. When I contacted **** I was told that I couldn't do anything because my item was in fact returned and they have the tracking number to prove it. I politely replied that in fact the tracking number they were provided is correct the item inside was not and I have the proof. I sent the photo's told them I had video evidence that this was a scam artist and **** DIDN'T CARE. They told me that even though I had a "no return" policy that a buyer can return something if it is "defective" or "doesn't match the listing description". My scam buyer said the item was "defective" which made him eligible to keep my iPhone and start a fraudulent return with **** to get his money back as well. Upon several emails with ****, each time it is blatantly obvious that they do not care about what happens to the seller in the transaction and only care about the buyers which is complete discrimination on so many levels. Even though I said "no returns" **** has a policy that the buyer could return it with their money back guarantee. This was NEVER explained to me that this would come out of my pocket or that I would still be charged fees and return shipping for this item.

  eBay Inc.

  Date: 01/03/2023

  Hi Sarah,
  
  We are sorry to hear that this has been your experience. While we are unable to discuss account specifics through this channel, we are happy to provide information surrounding our policies and procedures that best relate to your complaint.
  
  When a buyer requests to return a product due to it not arriving as described in the listing, we ask that sellers accept the return and provide a shipping label to their buyer. Once the product has been returned, we ask sellers to then issue the refund. Our goal being to get both parties back to square one - sellers with the item and buyer with their funds.
  
  I realize that you may not agree with this process. Please understand, however, that as eBay does not take physical possession of the items sold or purchased, we're unable to confirm the condition of the item at any point during the transaction. As such, returns are handled in accordance with the selected return reason.
  
  Kindly note that should a return been due to buyer's remorse, sellers are given the option to accept or decline the return. However, if the buyer indicates the item was not as described, they are eligible to return the product regardless of the return policy indicated within the listing.
  
  Per eBay's Money Back Guarantee, "If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns." If the transaction is eligible for the eBay Money Back Guarantee, the buyer will be able return the item for a full refund.
  For your convenience, I have included a link to this policy here: https://ebay.to/3ULjUz8
  
  Please know we do have the Partial Refund Tool in place to protect sellers in similar situations as it allows sellers to deduct from the buyer's refund if an item is returned in a different condition. If sellers offer Free Returns and are not Below Standard or earn Top Rated Seller status, they are able to utilize the Partial Refund Tool for items returned used or damaged. Sellers can deduct up to half of the refund in amount between 5% and 50% depending on the loss in value.
  
  Keep in mind that this tool should not be used as a way to withhold return shipping, original shipping, eBay fees, etc.
  For additional information regarding eBay's seller protections, please follow the link below:
  https://pages.ebay.com/seller-center/get-started/seller-protection.html
  
  
  Lastly, should sellers feel buyers are taking advantage of eBay's Money Back Guarantee, we ask that it be reported to us using the following link: https://ebay.to/2A8UUx6
  
  When a report is submitted, our Trust and Safety Teams review the report within 24 hours. The account is then personally reviewed by a specialized agent who are specifically trained to handle these types of reports.
  
  During our review, we look over many different variables in an attempt to remove fraud on the site, prevent loss for us and our members, and keep eBay a safe trading environment. Should we find that an account displays certain patterns or behaviors that pose a risk to eBay, we will action the account. That said, I would encourage you to continue to submit reports to us when coming across these trends on the site.
  
  While we understand you may like confirmation that action was taken against the members you have reported, we are unable to fulfill this request. For the privacy of our members, we will never disclose another member's account information, nor will we follow up on reports that have been submitted regarding another user.
  
  In addition, please keep in mind that all actions taken on account will be outwardly visible to other members. For example, actions such as account restrictions, warnings, or even the inability to continue selling would not be visible to other members.
  
  Should you require further assistance, please contact Customer Support via our Help & Contact Pages.
  
  Thank you for your time.
  
  eBay
  

• Review fromMichael S

  Date: 12/20/2022

  1 star

  Michael S

  Date: 12/20/2022

  I am **** customer/seller since 2009 and have no problem with **** until the recent incident four weeks ago.
  
  First of all, I lost my original phone number after making the request of transferring from my old service to the new service. I had to start over with my phone number with many different accounts included ****. I know ****** email account is hardest to contact with a person via the phone or live chat. It took me two weeks but the security team emailed me by using different email address. They unlocked all so I could edit my email account including my new phone number. It's done in two minutes BUT **** is easy to contact someone on the phone or live chat. THEY CANNOT solve this problem. It's two way verification that still has my old phone number which is no longer in use. I explained EVERYTHING to the customer service. They sent the request to the security team. It has been FOUR TIMES. Nothing has changed. They are incapable or incompetent or impotent - whatever they are. It's VERY SIMPLE to unlock my account/profile so I can edit with my phone number. That would be done in just few minutes BUT FOUR WEEKS!!! I am very frustrated by their lack of efforts. They always said we are very happy to solve this problem but NEVER SOLVED this very simple question. It keeps in circle direction like ants. It's very easy to contact them than ****** but ****** Security Team made the quickest solution. I am very happy what they did but ****? Come on! I have been your customer for 14 years! Come on! I am not happy with your lame excuses.
  
  I have a good reason to write a review about your performances and services. I need an income through ****. No money for four weeks without your efforts. Thank you.

  eBay Inc.

  Date: 01/02/2023

  Hello Michael, 
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  I'm disappointed to hear your contacts with customer support did not meet your expectations. As a company that strives to provide its members with exceptional experiences, firsthand accounts like yours are crucial in helping us identify areas of opportunity within the business. All your contacts will be reviewed to ensure we're delivering the best possible service. Thank you for bringing this to our attention.
  
  There are many safeguards in place to protect member information as well as ensure the security of a member's account. We should have been able to help you more efficiently update your phone number.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
  Respectfully,  
  
  **** 

• Review fromWalter K

  Date: 12/18/2022

  1 star

  Walter K

  Date: 12/18/2022

  **** is a crime scene. They take my money and hold until whenever they want and there is no way to contact and talk to an actual person. The claim the seller fee is 8% when in fact it is much more. I wish the justice department would investigate the crime scene known as **** !

  eBay Inc.

  Date: 01/02/2023

  Hello Walter,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information due to an inability to verify we are speaking with the account owner. However, we're happy to share some general information regarding ****'s fees and payment holds.
  
  First, we understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  
  When you list an item on ****, on the listing page, we notify you that if your item sells, you will be charged a final value fee. There are no start-up fees to sell on ****, but we do charge fees when an item sells, an insertion fee when applicable, and fees for upgrades on listings.
  
  **** is one of the largest online marketplaces worldwide, with hundreds of millions of buyers around the world. For most casual sellers, it's free to list on **** - meaning to list your item, it doesn't cost money. However, when an item sells, a final value fee is charged. We understand there *** have been some confusion regarding the fee amount and would like to provide clarification.
  
  We charge one final value fee when your item sells, and you don't have to worry about third-party payment processing fees. This fee is calculated as a percentage of the total amount of the sale, plus $0.30 per order. For most categories, the percentage is 12.9%, but you can find a full breakdown of our fee structure here: https://****.to/3QdBYjJ
  
  Lastly, to help ensure **** remains a safe place to buy and sell, and to meet our legal and compliance obligations, we sometimes place a hold on funds, for example, if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe **** money, or if you're a new or infrequent seller. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, *** request additional information from you to help resolve the issue. You can find more information about potential holds here: https://****.to/3X2aPm0
  
  As we're unable to verify your account information through this channel, we cannot review your account details to share what *** be causing the hold you are experiencing. We'd would recommend checking your account under My **** > Selling > Payments to see if there is a banner displaying with a request to update your personal information. This is the most common issue we see when it comes to receiving your funds.
  
  If you login and do not see a banner with a request to update your account information, please contact our Customer Support teams for further assistance. We appreciate you reaching out and allowing us the opportunity to review this complaint.
  
  Respectfully,
  
  ****

• Review fromCheryl T

  Date: 12/16/2022

  5 stars

  Cheryl T

  Date: 12/16/2022

  My review is for a Company who sells on ***************** is Blackberry Designs..I ordered a $268.48 gypsy charm bracelet from this company..After purchased I received an offer for a 15 Percent off..When I clicked to receive this offer it said"No page available." I brought this to the owners attention and she immediately began verbally abusing me and canceled my already paid for bracelet..sending a screenshot of cancellation and said to me "This is how I Roll." Suing her.

  eBay Inc.

  Date: 12/27/2022

  Hello Cheryl,
  
  
  Thank you for the opportunity to address your *** review. I understand you have experienced an unfavorable transaction and cancellation with your seller. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  To begin, it sounds like your recent **** experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
  
  We understand the thrill of findings the items you wish to purchase and the disappointment when you are not able to get the item you are seeking. Seeing as **** does not house any of the inventory on our site, we do not have a way of forcing a seller to ship an item. Even so, I want you to know that we hold sellers accountable for the number of transactions they cancel. We recognize that this can cause a bad buying experience; as such, we track and monitor them closely. Every time a transaction is canceled, the seller will receive a defect on their account which can cause several consequences, including lower selling limits, higher fees, account restriction, and even suspension. All of this is outlined in our help pages, found here: http://****.to/2nSekNc
  
  Furthermore, we would like to provide you with our process for reporting a seller. Following such process will be your best option for reporting and making us aware of potential policy violations. Rest assured, appropriate actions will be taken if any of our members, are found to be in violation of our **** policies, buyers and sellers alike. You can access our "Report A Seller" option via the link below:
  https://www.****.com/help/buying/reporting-item-issue-seller/report-issue-seller?id=4022
  
  For any further questions, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  https://www.****.com/help/home
  
  
  Best wishes,
  
  ****

• Review fromBeverly R

  Date: 12/16/2022

  2 stars

  Beverly R

  Date: 12/16/2022

  I've had good experiences with **** up to now, but no longer feel I can trust them, and cannot contact them to complain or get help. They have a limited number of topics they offer help with, and if yours is not on the list, you are out of luck.
  
  I ordered an item 11/23/22, expected by 12/1. I inquired 12/3 what the status was. ****** said it was not sent, but allegedly re-ordered it 12/6. On 12/13 it was still not shipped. I messaged seller to cancel if not shipped by the next day, which is the latest it should have arrived if really re-ordered 12/6.
  
  To the seller's credit, the order was cancelled and payment refunded - but I want to leave a bad review for failure to follow through, and I can find no way to do so.
  
  In making a purchase, I relied on the seller's good reviews, but now I find that it's impossible to leave a review if the purchase was cancelled - so I cannot rely on the seller's good rating. This is apparently a recent change, as there were some older bad reviews where buyers had similar experiences. This encourages sellers to not ship items paid for and hope buyers don't notice since there is no penalty for doing so.

  eBay Inc.

  Date: 01/02/2023

  Hello Beverly,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding leaving feedback.
  
  First, we understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  
  It is essential for our buyers to feel heard and therefore we want to ensure you are able to leave feedback to share your experience. Generally, you will see an option to leave feedback from your purchase history page. However, when an order is canceled, the option to leave feedback *** not appear on this page, depending on the reason selected by the seller when cancelling the order.
  
  Rest assured you are still able to leave feedback in these situations and can do so by going through the site map, selecting "Community" and then "Leave feedback for a member or transaction". Additionally, you can find this option at the bottom of your feedback profile page. Selecting this option in either place will show you any transactions still awaiting feedback here: https://www.****.com/fdbk/leave_feedback
  
  We appreciate that you have taken the time to give us feedback about your experience. Should you have any account specific concerns or desire further guidance regarding leaving feedback, we'd encouraged you to reach out to customer support via our Help & Contact page.
  
  Respectfully,
  ****

• Review fromMichael M

  Date: 12/15/2022

  1 star

  Michael M

  Date: 12/15/2022

  I opened a case a long time ago in June of 2022. I bought a mattress that was never sent to me. The seller used a fake ***** tracking number so that it would say "delivered" when in fact it was not even going to my house. I disputes this with **** 2 times, and just now (December 2022) they closed the appeal in favor of the seller. The funny part is, my bank (PNC) and PayPal were able to track down the weight of the package. It turns out this package was dog treats destined for *****. I share this experience to warn you that **** 1) does not take your ********** seriously 2) does not investigate claims with any but if legitimacy or intrigue 3) allows and propagates scams and scammers on their website. If it weren't for my ability and the ability of my team, I would've been scammed out of $160. **** sides with sellers and does not investigate your case. Jokes on **** because I got my money, their decision is a moot point for me, but is a great demonstration of their inability to provide anything close to customer service. Be sure to ALWAYS pay with a card so that you can dispute the charge with your bank and NOT through ****'s portal. **** is not helpful in the least and if anything, will throw you off. Just leave **** alone and go with a more reputable company. For ****'s sake, look at their *** score! Read the reviews! We post our stories so you don't have to suffer the same fate. Good luck!

  eBay Inc.

  Date: 01/02/2023

  Hello Michael,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding our buyer protections when a buyer doesn't receive an item.
  
  Our **** Money Back Guarantee Policy protects buyers in cases when they don't receive their purchase. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). If the estimated delivery date for your item has passed, and you still haven't received your item, you can let the seller know by opening an Item Not Receive request. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Once a request has been opened, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Please note we require all of the following for evidence of successful delivery.
  • Tracking number from an integrated carrier which was uploaded to **** and shows a shipping scan before the latest estimated delivery date;
  • A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
  • The date of delivery or attempted delivery;
  • The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the Order details page; and
  • Signature confirmation, on orders with a total cost of $750 or more.
  
  We understand you *** have concerns regarding the validity of a tracking number provided by a seller. While we are only able to see limited details on the tracking details, we are happy to take into consideration additional documentation from the carrier during the appeal process if provided. That said, please note when a dispute is open with the buyer's financial institution, **** loses the ability to modify or reverse the original funds. Furthermore, opening duplicate claims will result in loss of **** coverage and any open claims would be closed to prevent duplicate refunds. We have provided an excerpt from Our **** Money Back Guarantee policy page along with the link below:
  
  https://****.to/34nEexU
  
  "Even if a transaction is eligible for **** Money Back Guarantee, buyers can lose protection if they open duplicate claims using other resolution methods, or engage in fraudulent or abusive buying behavior ... Buyers can't use more than one resolution method to get a refund. After selecting a resolution process (**** Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue ... If a buyer files a chargeback with their payment provider, any cases opened through **** Money Back Guarantee for the same transaction are immediately closed"
  
  We would always encourage using chargebacks/payment disputes as a last resort when seeking a refund. It is always best to follow through with the **** Money Back Guarantee process so we can be sure you are protected.
  
  We appreciate that you have taken the time to give us feedback about your experience. Should you have any account specific concerns regarding your purchase, we'd encouraged you to reach out to customer support via our Help & Contact page.
  
  Respectfully,
  ****

  Michael M

  Date: 01/03/2023

  Order XX-XXXXX-XXXXX
  Username: easyshopadrita
  Listing (which you took down because the product was fraudulent): XXXXXXXXXXXX
  The seller is still active after literally defrauding me. I'd love to hear eBays explanation. As a side note, how would I return something I never received? It's all part of a larger scam that you failed to uncover. PNC and PayPal figured it out pretty quick.

• Review fromJohn M

  Date: 12/14/2022

  1 star

  John M

  Date: 12/14/2022

  I have shipped about 135 items on ****, and from my experience **** does not protect its sellers. I sold a lego set where the outside box of the item had a small bubble in it upon delivery. The buyer claimed the item was damaged and **** forced me to process a refund. I have a no return policy because I ship new in box items where the item was still sealed and undamaged. The buyer claims that they are a collector and the small bubble in the cardboard box is enough for them to want a full refund on the item. The cost to ship the item to the buyer and pay for return shipping was about 60% of the cost of the item. I disputed the costs with my bank since I believe the return was unwarranted and I had a no return policy. **** recharged my bank after I won the dispute. **** continues to recharge the disputed amount after I have won several disputes with my bank. I had to request a stop payment on my account since **** refuses to acknowledge the abuse of their **** guarantee policies by buyers. I do not recommend selling on **** until **** starts to hold buyers accountable.

  eBay Inc.

  Date: 01/01/2023

  Hello John,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding handling returns on ****.
  
  Under the **** Money Back Guarantee, a buyer is entitled to a no-cost return if an item arrives damaged or not as described. We recognize sellers *** not always agree with a buyer's return reason, especially if the seller doesn't normally accept returns. Since we do not have physical contact with the inventory, we cannot confirm what condition the item was sent or return in. Our ultimate goal is to get both parties back to square one - sellers with the item and buyers with their funds. As such, you are required as a seller to provide return shipping if a buyer states the item is not as described or defective. For more information on how the returns process works, please see the following link: https://****.to/343CqHQ
  
  We realize situations where an item *** be lost or damaged in transit can be frustrating as these are outside of your control. In such instances, we would encourage sellers to provide the buyer a refund and then file an insurance claim with the carrier to recoup their losses. Kindly note as the shipper, the seller is responsible for lost or damaged packages. You can find more information about shipping insurance here: https://****.to/3TgagmB
  
  We understand your desire to dispute a charge which you don't agree with. That said, if the charge in question is valid, we will continue to attempt the collect the account owed using your designated payment method on file. This is done in accordance with out Payments Terms of Use: https://pages.****.com/payment/2.0/terms.html
  
  Lastly, we understand you have concerns about buyers who *** misuse returns and how they are held accountable. Please know our goal is make **** the world's most frictionless marketplace for customers to buy and sell. As such, our policies and processes were designed with the intention that both buyers and sellers feel they've been treated fairly. That's a very significant challenge we've taken on, and one that we take very seriously. With that in mind, we do understand that sometimes one party or the other *** feel as though there are areas where we could improve, and we truly appreciate each and every piece of feedback or suggestion we receive. Under out Abusive Buyer policy, buyers *** not misuse feedback, returns, buyer protection programs, or payment dispute processes. You can find more information about this policy, and how to report a buyer, here: https://****.to/3Q4oNBK
  
  We appreciate that you have taken the time to give us feedback about your experience. Should you have any account specific concerns regarding your transaction, we'd encouraged you to reach out to customer support via our Help & Contact page.
  
  Respectfully,
  ****

• Review fromGail s

  Date: 12/13/2022

  1 star

  Gail s

  Date: 12/13/2022

  It's laughable that the **** phone number here by giving people with no choice to talk to someone.
  I purchased 3 fruit trees on **** and just found that they are not fruit trees after about one year. During the time, I spent a lot of money, labor, and time for them. Because I am not an expert in this field and simply trusted the seller without knowing I was scammed (I am not an expert and do not know what the trees are supposed to look like). **** refuses to solve the issue by holding its 90 day policy by helping the scammers continue to cheat on ****.
  BTW, how could **** is rated a A+ by reading so many ********** here? Are they scratching each other's back to help themselves with scamming people?

  eBay Inc.

  Date: 12/27/2022

  Hello Gail,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  I hear your concern and disappointment in discovering after a year the trees were not what you expected with your purchase. Please know that our number one goal is to make the buying and selling experience on **** as seamless as possible. At ****, one of the biggest challenges is the complexity of our environment, with over 1 billion listings and 167 million buyers around the world. **** exists to empower interactions between buyers and sellers as human beings. It's a very complex marketplace, with **** sitting in the middle. As **** does not house the inventory listed on our site, we are unable to determine that products being shipped match the item described. We maintain an industry standard for our return policies, including the **** Money Back Guarantee offering protections for our buyers regardless of the seller's return policy. We strive to make transactions work the way our customers intend them to, and when they don't, we step in and try to make it right for customers while crafting policies and conducting ourselves in ways that make both parties feel they've been treated fairly. Some data related to transactions is only available to us for a certain period of time. This is true for data out of ****'s control as well, such as tracking information through most carriers. For these and other reasons we are unable to require sellers to offer returns or extend our **** Money Back Guarantee to these lengths.
  
  If possible, we recommend reaching out to the seller to see if they can work with you on this order. If you believe the seller is intentionally misleading buyers or poses a risk to the community, you can follow the link below for information on reporting members.
  
  https://****.to/3vmBeiS
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  ****

• Review fromRyan H

  Date: 12/11/2022

  1 star

  Ryan H

  Date: 12/11/2022

  They disabled my account and will not give me a reason why? I am so confused. I'm at 100% selling. This is so strange to me and just unfair

  eBay Inc.

  Date: 12/27/2022

  Hello Ryan,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We regret any frustration this *** have caused you. We're committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we've put in place policies that govern our expectations of members on ****. Therefore, we routinely review both buying and selling activity on our site and in situations which we identify concerns with a member's account activity, we will take the appropriate action in accordance with our User Agreement. You can read about our policies in our help pages and review the full details of our User Agreement here: https://****.to/2ZOd7sB
  
  As **** is an internet-based business, and its members are our customers, we must carefully weigh the risk involved with allowing users on the site. From time to time, we find accounts which have a risk that no longer justifies a continuing relationship with us. In those situations, we restrict or suspend an account. Please understand, while we do assess accounts based on many factors, we do not disclose information that could allow circumvention of our policies. Notwithstanding, we understand you were hoping for more detailed information on the account restriction. We want to clarify we are unable to accommodate requests of this nature due to the proprietary information involved in our review process. That said, we do ensure that members are notified of action taken on their account by sending a message through their account and registered email address.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromMaegan C.

  Date: 12/09/2022

  1 star

  Maegan C.

  Date: 12/09/2022

  So I sold an item on November 22nd. Since the item was a digital item I set it up as local pickup so they'd have to supply a code to receive the item. In addition to that I posted the trade history showing the buyer received their item in trade. But according to **** that's not good enough for **** they insist they have the rights to hold my funds until the buyer decides to leave me feedback? How am I supposed to make someone leave me feedback??? I can't make them do anything. They're fraudulently holding my funds now. The funds were only supposed to be held until Dec 4th on Dec 4th they changed the hold until Dec 22nd. Even though there is no dispute about the purchased item.

  eBay Inc.

  Date: 12/27/2022

  Hello Maegan,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we appreciate you being a part of the **** Community and regret any frustration you've experienced while awaiting payout of the funds from this transaction. We do hold an 'Electronically delivered items' policy which can be located on this page: https://****.to/3C39KCq. We'd encourage that this page be reviewed in full to ensure adherence to our policy to avoid any action in accordance with our User Agreement. That said, because **** must adhere to certain legal and compliance obligations outlined in our Payments Terms of Use, we *** be required to hold funds in certain circumstances.
  
  Funds can be held for numerous reasons to encourage best-selling practices that promote successful order fulfillment. Additionally, placing transaction holds can help mitigate loss for **** and sellers should a buyer open a claim or dispute. Kindly note that we evaluate every transaction at the time of checkout, placing holds when appropriate to ensure that the transaction is completed smoothly. We understand you *** not have been aware of these holds; however, we do specify within the listing flow that funds *** be held from transactions. We also have a help page that outlines our transaction holds policy which can be found here: https://****.to/3BJstmi
  
  We rely on delivery confirmation typically through integrated tracking uploaded by a seller to release funds on a transaction. However, in a situation such as this where there is no tracking uploaded we will look for positive feedback from a buyer as indication of successful delivery. When this doesn't occur, funds can be held for up to 30 days. You'll find this information and more outlined on our Payments Terms of Use agreement located here: https://pages.****.com/payment/2.0/terms.html
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****