Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

• 

  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

• 

  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

• 

  John Carradine @ Ebay Motors

  610 NE 55th Terr Miami, FL 33137

Review Details

• Review fromCc W

  Date: 12/09/2022

  1 star

  Cc W

  Date: 12/09/2022

  **** used to protect sellers and buyers but now only protect themselves and the money they can make. I have had multiple issues with faulty buyers recently and **** not helping at all. They most recent case where they allowed a return for an item the buyer said they just did not want anymore then made me not only eat the original ship cost but pay return shipping as well and did not reimburse fees made me leave the site all together. I recommend selling elsewhere as their are many places that actually care about their clients.

  eBay Inc.

  Date: 12/20/2022

  Hi Del,
  
  We are sorry to hear of your experience. Although we are unable to discuss account specifics through this channel, we are happy to provide general information regarding our policies and procedures.
  
  When a buyer requests to return a product due to it not arriving as described in the listing, we ask that sellers accept the return and provide a shipping label to their buyer. Once the product has been returned, we ask sellers to then issue the refund.
  
  We realize that sellers *** not agree with the reason for return, as they feel the item was as described. Please understand, however, that as **** does not take physical possession of the items sold or purchased, we're unable to confirm the condition of the item at any point during the transaction. As such, returns are handled in accordance with the selected return reason.
  
  Kindly note that should the return been due to buyer's remorse, sellers will have the option to accept or decline the return. However, in situations where the buyer has indicated the item is not as described, they will be eligible to return the item regardless of the return policy indicated within the listing.
  
  Per ****'s Money Back Guarantee, "If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns." If the transaction is eligible for the **** Money Back Guarantee, the buyer will be able return the item for a full refund and the seller will be responsible for the return postage.
  For your convenience, I have included a link to this policy here: https://****.to/3ULjUz8
  
  Should you have concerns with a buyer, please use the following link to file a report: https://****.to/2A8UUx6
  
  In the future, know we do have the Partial Refund Tool in place to protect sellers in similar situations as it allows sellers to deduct from the buyer's refund if an item is returned in a different condition than the buyer's complaint.
  
  If sellers offer Free Returns and are not Below Standard or earn Top Rated Seller status, they are able to utilize the Partial Refund Tool for items returned used or damaged. Sellers can deduct up to half of the refund in amount between 5% and 50% depending on the loss in value.
  
  Keep in mind that this tool should not be used as a way to withhold return shipping, original shipping, **** fees, etc.
  For additional information regarding ****'s seller protections, please follow the link below:
  https://pages.****.com/seller-center/get-started/seller-protection.html
  
  We appreciate your time and thank you for sharing your experience.
  
  Regards,
  
  ****

• Review fromCan Agbaba A.

  Date: 12/03/2022

  1 star

  Can Agbaba A.

  Date: 12/03/2022

  I couldn't get a BASIC address change processed by ****'s TOTALLY INCOMPETENT SUPPORT!!! After moving in November 2019, I was asked to provide documents by their excuse for a customer support team, via automated system. I sent them, got confirmation they were sent, but still the login would say that my account was inaccessible. I don't use **** much, but for hard-to-find items, it's the best place I know. A year later, I tried again, and after being unable to login to an account, which, by the way, existed for YEARS and had the correct userID and password, I was again asked to provide proof by customer service, did that, and couldn't login. Was told to wait. After waiting a few days, login failed. I decided to just create a new account. After about 6-9 months, that new account was automatically disabled without any precise reason.
  
  **** has GREAT sellers, but their customer service/support is DISGUSTING, INCOMPETENT AND A TOTAL FAILURE!!!

  eBay Inc.

  Date: 12/17/2022

  Hello Can, 
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  I'm disappointed to hear your contacts with customer support did not meet your expectations. As a company that strives to provide its members with exceptional experiences, firsthand accounts like yours are crucial in helping us identify areas of opportunity within the business. Your contacts will be reviewed to ensure we're delivering the best possible service. Thank you for bringing this to our attention.
  
  To ensure that we look out for the **** Community's best interests, we routinely review both buying and selling activity on our site. This process ensures that **** members are conducting themselves following the online practices we expect within the **** Platform. In situations where we can identify concerns with a member's behaviors, we will review the account and take the appropriate action according to our User Agreement.     
  
  Please note under our User Agreement: https://****.to/3lnUTZM.   
  
  Suspensions can be reviewed for possible appeal.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
   
  
  Respectfully,  
  
  **** 

• Review fromDavid R

  Date: 12/02/2022

  1 star

  David R

  Date: 12/02/2022

  Does not protect you against scammers then they stole my product and money. I ordered Mizuno JPX 921 Golf clubs (4~GW, Total 8 pieces) from ****, (Order # is XX-XXXXX-XXXXX)
  But the seller only ship the 7 pieces clubs to me. the seller was missing #9 iron.
  So i did claim to support and make correction to ****
  but **** did terminated this issue reason that the seller just provided the shipping information.
  Do you really think, is that a corrective action ?.
  Am i just supposed lose out my money and time ?
  **** should take a looking to detail the issue and making correct decision.
  but they did not about it. this is a terrible and not responsibility of business with customer

  eBay Inc.

  Date: 12/17/2022

  Hello Hyunsoo, 
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies. 
  
  Through our **** Money-Back Guarantee, buyers are protected if they receive an item that is not as described or the item never arrives. The seller can choose whether to accept returns in situations of buyer's remorse; however, if the item arrives damaged or defective, is not as described, is missing parts or pieces, or is the wrong item, buyers *** return it despite the selected policy. Because you opened a return request stating the item was not described, you are entitled to a full refund.  
  
  I recognize this is a frustrating situation. When a buyer requests a return, there are a few things that can take place depending on the seller and the buyer. The most common outcome is to return the item for a full refund. We do not require the seller to refund until they get the item back. I know this is challenging because you took the time to research and find an item you wanted, paid for it, and waited to receive it. Having to send it back and either wait for a new shipment or shop with someone else takes additional time. However, we need to adhere to our policies and process as they are in place to create the fairest outcome for both parties.  
  
  Once a return request is open, the seller has three business days to respond. The reason for this is to allow communication between the buyer and seller to come to a resolution. Some other likely outcomes are the seller can replace the item, offer a partial refund, or offer a full refund without a return. The seller isn't obligated to offer any of the other options. We appreciate sellers that go above and beyond for their buyers and create amazing experiences. If a seller is asking for the buyer to send the item back and they will refund, that is what would need to happen.
  
  You'll find complete information on eligibility and coverage pertaining to **** Money-Back Guarantee here: https://****.to/3w43UfE.  
  
  If you feel like a member is not adhering to ****'s policies (such as deceiving listings), please report them using our help pages. Because of our Privacy Policy, we won't share the outcome of our investigation with you as it pertains to another member's account.    .  
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. 
  
   
  
  Respectfully,  
  
  **** 

• Review fromStanton D

  Date: 12/01/2022

  1 star

  Stanton D

  Date: 12/01/2022

  They do not protect Sellers against scammers. Buyers can easily claim the item is "not as described" and invoke the **** Guarantee. As a seller you are stuck paying for the return or giving the buyer the item for free. This is no longer a platform to sell items unless your margins allow you to eat substantial costs!

  eBay Inc.

  Date: 12/16/2022

  Hello Staton,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  The **** Money Back Guarantee does outline "If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns." That said, we do also hold an abusive buyer policy which indicates what we consider unacceptable buying behavior. This includes demanding something not offered in the original listing, making false claims and misusing returns. When we find members that are not following these guidelines, we act in accordance with our User Agreement which could result in a range of actions including restrictions and account suspension. Please understand we have this in place to make sure **** is a safe place for sellers specifically. To read the full policy, please visit this page: https://****.to/3fyTFd6. This is part of the protections we have for sellers on the site. However, you'll find the full protections using this link: https://****.to/31MIkOt.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  ****

• Review fromTelly W

  Date: 12/01/2022

  1 star

  Telly W

  Date: 12/01/2022

  Horrible customer service horrible seller protection sold a product a month ago and still have not been paid

  eBay Inc.

  Date: 12/16/2022

  Hello Telly,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We're sorry to hear this has been your experience with ****. We're happy to review any contacts you've had with our Customer Support teams to ensure performance opportunities are addressed. This truly assists in our efforts to continuously improve the services we're providing our members. For the full details on the seller protections we offer, please visit this page: https://****.to/31MIkOt. That said, because **** must adhere to certain legal and compliance obligations outlined in our Payments Terms of Use, we *** be required to hold funds in certain circumstances. Funds can be held for numerous reasons to encourage best-selling practices that promote successful order fulfillment. Additionally, placing transaction holds can help mitigate loss for **** and sellers should a buyer open a claim or dispute. Kindly note that we evaluate every transaction at the time of checkout, placing holds when appropriate to ensure that the transaction is completed smoothly. We understand you *** not have been aware of these holds; however, we do specify within the listing flow that funds *** be held from transactions. We also have Help pages that outline our transaction holds policy which can be found here: https://****.to/3BJstmi.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  ****

• Review fromAdrian R

  Date: 11/30/2022

  1 star

  Adrian R

  Date: 11/30/2022

  They stole my money as a **** seller they led me on for weeks that I needed to ship and deliver orders and provide tracking after shipping for them over another thousand dollars as soon as it marked delivered they permanently restricted my account and kept all my money DO NOT sell on **** create your own store

  eBay Inc.

  Date: 12/12/2022

  Hello Adrian,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  To ensure we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect within the **** Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  
  Please note pursuant to our User Agreement (http://pages.****.com/help/policies/user-agreement.html):
  
  
  Without limiting other remedies, we ***, limit, suspend, or terminate our services and user accounts, restrict, or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
  
  • We think that you are creating problems or possible legal liabilities.
  • We think that such restrictions will improve the security of the **** community or reduce our or another **** user's exposure to financial liabilities
  • We think that you are infringing the rights of third parties.
  • We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies.
  • Despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us; or
  • You fail to pay us all fees due for our Services by your payment due date.
  
  Having made the decision to restrict your account, we did ensure that you were notified of the action taken. Although we understand you were hoping for more detailed information, please keep in mind that due to the proprietary nature of our review process we are unable to accommodate your requests in this matter. Nevertheless, I assure you that the decision made following a thorough review of your account and it was processed in accordance with our User Agreement.
  
  Regarding any funds being held, when an account is restricted or suspended, we *** put a hold on payouts to ensure that the relevant account holder is able to meet their obligations (including under the **** Money Back Guarantee) should any claims, requests, or disputes be opened. Additionally, holds on payouts *** be placed to ensure **** is compliant with any applicable regulations. More information regarding this can be found in the Payments Terms of Use and clause 11 of the User Agreement, as well as the Payments on Hold help page
  
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=payments%20on%20hold&lucenceai=lucenceai&docId=HELP1450
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromElite Irrigation

  Date: 11/29/2022

  1 star

  Elite Irrigation

  Date: 11/29/2022

  **** should be legally charged for theft! They left PayPal and seems to be struggling financially now choosing to steal seller funds while claiming to need verification of payout accounts that have been in place for months even years! Verification process that is not possible to complete due to incompetent **** employees creating the process to which is nonfunctional! Currently **** has legitimately stolen $278 from my **** store while telling me directly my account needs verified but will fail the process and require repeat action! This all occurring in holiday season! The corporate ownership are criminals living lavishly on endless budget if their customers money! People should either close accounts and withdraw all funds to join other sites to sell on that appreciate customers or band together and create a site to destroy **** once and for all. If not this will continue until sellers are broke and must leave! It's sad authorities will not prosecute such illegal activity. If you or I had someone's belongings or money and refused to give it to the rightful owner we would be arrested and charged with theft! This is worse and goes unpunished! What a sad excuse for a company. Pathetic waste of web space!

  eBay Inc.

  Date: 12/13/2022

  Hello Jonathan,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we appreciate you being a part of the **** Community and regret any frustration you've experienced while seeking assistance with your account. As you're aware **** is now managing payments for all sellers on the site. This enhances the buying and selling experience on **** by providing sellers with one platform to sell and get paid while also giving buyers more ways to pay. Kindly note, **** must adhere to legal and compliance obligations which we've outlined within our Payments Terms of Use found here: https://pages.****.com/payment/2.0/terms.html. There you'll find sellers must "Provide us with all information which we *** require for purposes that include: verifying your identity, complying with applicable anti-money laundering and sanctions screening obligations, allowing us to manage settlements of your transaction proceeds, and assessing fraud and risk." We're required to verify member's information prior to sending any sale proceeds to their linked bank account and periodically to ensure we're meeting the strict regulations of the industry. We retain some customer data including an ID or bank statement as part of our overall compliance policies, including Anti-Money Laundering (AML) obligations. We must also ensure that **** remains a safe marketplace for both buyers and sellers which means we must ensure that all **** policies adhere to regulatory standards. If we're unable to verify a member's information or settle their payouts to their linked bank account, we will follow the escheatment process in accordance with state and federal regulations. If you're still in need of assistance with your account, we'd encourage you reach out to our Customer Support who are highly trained to help in resolving matters such as this. You'll find the ability to 'Contact us' at the bottom of this page: https://www.****.com/help/home.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromB L D

  Date: 11/29/2022

  1 star

  B L D

  Date: 11/29/2022

  **** allows vendors to sell defective merchandise and then it's like pulling teeth to (1) get in touch with a live person and or the seller and (2) they will not compensate you when you spend money putting on a defective part. In my case, I bought an automotive part, had to pay to have it installed and found out the part was no good. My vehicle would not run without this part. I contacted the seller, seeking a resolution, no reply. I contacted **** who told me I had to return the part in order to get a refund. I explained, I didn't have the money to re- buy this part again, have the old part removed and a new one installed, before the time they allotted me. I had to get an attorney, they did give me back a refund, after three months, the amount I paid for the part, but there is no mention of the money I spent to have the part installed. We use companies like **** to save money, however, I lost almost $400 on this deal. Please be careful when purchasing items like this. I would have came out cheaper having it fixed at an mechanic, which I ultimately had to do. So, I lost almost $400 with **** and still had to pay over $500 to get it done correctly. Buyers, please be aware and remember cheaper is not Always better. Someone from **** reach out to me on 11-25-22, after receiving the letter from my attorney, but everytime I call back I get a voicemail.***

  eBay Inc.

  Date: 12/13/2022

  Hello B L,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We regret to hear you received a defective item and ran into difficulty receiving a refund for it. We do have a Money Back Guarantee which covers most transactions on **** when an item doesn't arrive or is received faulty, damaged or doesn't match the listing. This coverage outlines, "If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns." This unfortunately would not apply to any labor costs for your mechanic.
  
  Additionally, it's important to note that to receive a refund the item does need to be returned to the seller and proof of the return must be uploaded to the return request. If this was not done, we would generally be unable to provide a return on behalf of a seller. We're happy to hear that you received a refund for this order. For the full terms of our Money Back Guarantee policy, please visit this page: https://****.to/2k9PDKB
  
  Lastly, we're sorry to hear you had a hard time contacting us for assistance with this matter. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. For easy access, you'll find the ability to 'Contact us' at the bottom of this page: https://www.****.com/help/home
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  ****

  B L D

  Date: 12/19/2022

  ****, thank you for your reply. However, all those words sound nice, but please explain to me, as a consumer, when you allow people/companies to sell defective part(s), you nor the seller can offer any compensation for the loss a consumer suffers. I lost over $400, plus I had to pay someone else again, which cost me another $500 plus. So forgive me if your sorry does not work for me. Somebody needs to be accountable and refund me the entire amount I lost. Shame on you and the seller(s).

• Review fromT

  Date: 11/27/2022

  1 star

  T

  Date: 11/27/2022

  I have been an active buyer and seller on **** for 10 years. I recently posted and sold an item and was asked to provide information for W-9, which I did (however, I did not want to provide my SSN and provided my EIN which I use on my taxes each year). Without explanation, **** suspended my account permanently. I contacted them to provide a detailed explanation of the basis for the suspension, however according to them they cannot disclose what caused them to suspend my account. It is unfair to consumers to not advise or post, or inform them of the actual basis for suspending accounts and what activity could actually cause an account to be suspended forever. They owe me a payout for the sale of over $400 and said I could wait two to three years to claim it as unclaimed income from the state I reside in. Again, no explanation. Refused to let me speak to anyone else; just suspended me from using the platform again without having to tell me why/help to resolve the issue. Seeing the sheer number of ********** around this issue, and others, is appalling.

  eBay Inc.

  Date: 12/12/2022

  Hello Christina,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  
  We appreciate you taking the time to share your journey with ****. Please understand that providing payouts to our members is a highly regulated process. Because of those regulations, we require identifiable information from our members to ensure that we understand who we are doing business with.
  Often, if a suspension is put into place during this process, it simply means that we require more information in order to verify your account. The suspension would allow us to complete our verification without a member changing part to their account that could cause the verification to take longer than expected. There are times where a suspension *** mean a permanent restriction from ****. However, if that is the case, we'll provide you with clarification through e-mail to your registered e-mail address.
  
  As previously mentioned, we cannot provide you with exact details regarding your account in this public review, however I would encourage you to contact our customer service team directly regarding your account. Once in communication with them, they will provide you with as much detail as we can regarding your accounts issue and what might be done to resolve the concerns on your account.
  
  We appreciate you taking the time to share your candor and trust it gives you an understanding regarding the steps you should take in the future.
  
  Sincerely,
  ****

• Review fromDana C

  Date: 11/22/2022

  1 star

  Dana C

  Date: 11/22/2022

  I bought what I thought was 14 items which was on the picture, I received one item only. I ended up paying $119 for a $20 item. **** sided with the seller. This is fraud to me and I will make sure everyone knows, **** closed the complaint but I filed an appeal and will file with ***.
  
  I will never use **** again.

  eBay Inc.

  Date: 12/08/2022

  Hello Dana
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  
  We appreciate your situation, and we are grateful that you took the time to bring it to our attention. Issues like this are exactly why **** created the **** Money Back Guarantee. Our Guarantee means buyers can get their money back if an item does not arrive or is not as described.
  
  From the context of your original message, it sounds like your claim was originally decided in the seller's favor. Often this is because we didn't have enough information when the claim was originally filed, or your claim needed to go through an appeal in order to make it right. Most issues of this nature are appealed quickly once the buyer contacts our Customer Service team and typically result in the buyer receiving their money back.
  
  Unfortunately, I cannot provide exact details regarding your transaction through this review. However, I would encourage you to contact our customer service team to review the outcome of your appeal if you have not done so already.
  
  we appreciate your dedication to resolving this matter and wish you a good rest of your day.
  
  Sincerely,
  ****