Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  524 Snyder Road Lititz, PA 17543

• 

  Ebay Motors

  1605 West St Montgomery, AL 36106-1657

• 

  eBay Motors Protection

  730 E 8th St Hialeah, FL 33010-4546

Review Details

• Review fromMoe K

  Date: 11/14/2022

  1 star
  **** user for 20+ *************** **** restricted my account on 11/9/22 due to risk to community bcuz of sneakers I sold. **** proceeded to ask for a proof of delivery items sold. ****'s *********************** didn't do their due diligence when asking me for this info. The sneakers sold are authenticated by **** & shipped to ****'s authentication ***** The shipping labels were purchased from **** so the listings already had the tracking numbers. I had to submit information that **** already had access to & wait 3 business days. To escalate the matter, I talked to Andi, a ************** Supervisor. She was very unprofessional & didn't want to look into the situation. She instructed me to wait 3 business days.
  
  Fast forward to 11/14/22, I received an email from **** that they wanted proof of purchase for the sneakers I sold. Now another 3 business days wait time. There is no escalation process in ****. My relaunched **** store has suffered irreversible damage to its reputation as my listings are no longer available. I cannot take advantage of ****'s half off fees promotion for sneakers sold in the month of November. In addition, this weekend had 10% of ************* **** store missed out on the opportunity to generate business.
  
  **** fix your ************** processes. Ask for all the information upfront rather than in increments & causing unnecessary delays to your sellers. Take a holistic view of the account before determining it is a risk of community. 3 key points:
  - If **** reviewed the account, **** would have found I canceled a sale because there was an error in the listing as the sneakers weren't properly routed to ****'s authentication **** & instead going to the buyer.
  - Why would a seller decide to list after inactivity? Maybe the seller received a promotion for half of fees.
  - Would a seller engage in fraudulent activity if they contact **** in attempt to reduce risk and fraud to the seller, *******************
  I plan to inquire about a class action suit.

• Review fromBob W

  Date: 11/13/2022

  1 star

  Bob W

  Date: 11/13/2022

  After doing business with this unethical company for years, I no longer can hold back.
  Extending one star is too many as their customer service is pathetic.
  What's worse is their thievery when a seller reaches $600 in sales, **** requires the seller to provide their full social security # too provide a ****k to the *** or their payouts remain on hold without warning. That's not so much of a problem.
  However, these thieves, when my sales reached $520 froze my payout and refuse to release the money unless I provide the social, whether I close my account or not.
  They also unethically determine their final value fees are based including taxes and shipping, which should have no inclusion in determining these fees, since it's not a product, which the employees agree with.
  Their payouts to the seller's bank account have no reference to the item for which the payout was made upon.
  A class action against this unethical and immoral company will be inquired upon due to their actions.
  The last call they alledged that they "gave" me their time, they took over 5 hours of my day between 4 representatives that had no idea of their policy.
  It goes to show that any company can be successful whether abiding by the regulation of not.
  They can now answer to the authorities who regulate them.

  eBay Inc.

  Date: 12/02/2022

  Hello Sandy,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  In early 2021, Congress passed *** American Rescue Plan Act of 2021. As part of this act, the threshold requirement for **** and other marketplaces to issue Form 1099-K changed. With the passing ** the American Rescue Plan, sales made on or after Jan 1, 2022, require that **** issue you a Form 1099-K if the gross amount is more than $600 over the course of a calendar year. Kindly note, IRS regulations require all businesses that process payments, including online marketplaces like ****, to issue a Form 1099-K to all sellers who sell more than $600.
  
  Sales through online marketplaces like **** are considered reportable income once they are over a certain dollar amount. That said, The IRS requires your full SSN or ITIN to be compliant with the laws related to Form 1099-K. If you don't have a SSN it's acceptable to provide an ITIN. You can find more information about applying for an ITIN from the IRS.
  
  Fees are generally assessed on the amount of the payment being taken, not the amount of the payment that the merchant gets to retain. While this structure is new to ****, it's not new to payment processing. As **** now includes payment processing services, we have chosen to follow the industry standard. All this information and more can be found within our User Agreement and Payments Terms of Use we've provided links to below:
  
  https://www.****.com/help/member-behavior-policies/policies/user-agreement?id=4259&st=3&pos=1&query=User%20Agreement
  
  https://pages.****.com/payment/2.0/terms.html
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

  Bob W

  Date: 12/02/2022

  I expected no less, that there would be inquiry to the complaint, as i was required to release my social security number prior to my sales generating the mandated $600 reported figure to the IRS. In other words, less than the required $600. **** not only put a hold on my money owed without any warning, they essentially, moneyknapped (so to speak) my money unless I gave them my, SS# or I would have to get the echeated funds from this thieving State, which already has yet to release insurance money owed.
  That said, **** can resite the policy all day long, but unless they abide by the regulations, they're nothing but thieves, especially not warning seller's that they are coming close to the $600 so they Don't have to entrust them with our SS#.
  FURTHERMORE, this unethical company charges seller fees based upon taxes & shipping, which should be a law suit in itself.
  Thanks for nothing as again expected. This will be taken at a level that will secure action, not those that are obviously funded by companies as such.

• Review fromKlint J

  Date: 11/13/2022

  1 star

  Klint J

  Date: 11/13/2022

  I've been buying for 11 years on**** I decided to sell a couple items I've had for years that were worth a pretty good bit of money. They totaled up the price of the item the shipping and the taxes total that all together and then made me pay ****% on all that even the taxes. It's been 18 days and I still have not gotten my money.

  eBay Inc.

  Date: 12/05/2022

  Hello Klint,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Fees are generally assessed on the amount of the payment being taken, not the amount of the payment that the merchant gets to retain. While this structure is new to ****, it's not new to payment processing. As **** now includes payment processing services, we have chosen to follow the industry standard. That said, when an item sells **** keeps a portion of the sale called a final value fee, for most categories this fee percentage is 12.9% of the sale of lower, plus a $0.30 per order fee.
  
  You'll find the full details of our selling fees on this page: https://www.****.com/help/selling/fees-credits-invoices/frais-pour-les-vendeurs-particuliers?id=4822
  
  Although we understand it's important for our sellers to receive the funds from their sell proceeds as soon as possible, there are situations where we will place a hold on those funds. Kindly note, we evaluate every transaction at the time of checkout and will sometimes place a hold to ensure that the transaction is completed smoothly. Depending on a seller's account standing and/or if the items sold have changed significantly, we *** hold the funds generally until delivery confirmation plus 24 hours to ensure that sellers will maintain a good level of service with these recent changes. However, if the circumstances require we *** hold funds for up to 30 days as outlined within our 'Payments on hold' help page linked here: https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromJames S

  Date: 11/11/2022

  1 star

  James S

  Date: 11/11/2022

  After making a purchase today **** permanently suspended my account for no reason. I called to ask about it and was interrogated by a poorly trained person I had difficulty understanding. They refused to tell me why they suspended me, refused to let me speak to a supervisor.
  
  No worries I have permanently suspended **** from my online buying choices. And from the reviews I am seeing online apparently I am not alone.

  eBay Inc.

  Date: 11/30/2022

  Hello James,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  To ensure we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect within the **** Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  
  Please note pursuant to our User Agreement (http://pages.****.com/help/policies/user-agreement.html):
  
  
  Without limiting other remedies, we ***, limit, suspend, or terminate our services and user accounts, restrict, or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
  
  • We think that you are creating problems or possible legal liabilities.
  • We think that such restrictions will improve the security of the **** community or reduce our or another **** user's exposure to financial liabilities
  • We think that you are infringing the rights of third parties.
  • We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies.
  • Despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us; or
  • You fail to pay us all fees due for our Services by your payment due date.
  
  Having made the decision to restrict your account, we did ensure that you were notified of the action taken. Although we understand you were hoping for more detailed information, please keep in mind that due to the proprietary nature of our review process we are unable to accommodate your requests in this matter. Nevertheless, I assure you that the decision made following a thorough review of your account and it was processed in accordance with our User Agreement.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  
  
  Respectfully,
  
  ****

• Review fromKeith Stewart M

  Date: 11/11/2022

  1 star

  Keith Stewart M

  Date: 11/11/2022

  On October 28 /2022 I listed a marvel silver age comic book on ****.com and was bought within the hour. Although the comic in question was shipped the same day it arrived at its destination seven business days later. It was received in good condition as I checked with the buyer on the November 8 / 2022. Four days later (today) I checked again to see if the buyer had any misgivings about whether what I had advertised as acceptable condition, lived up to its description and if he had any ********** or regrets about buying my silver age comic?
  
  Despite his happiness with the sale, and having no regrets about his buy, I asked him if he would contact **** confirming his intentions to keep the comic, and make clear his satisfaction with the sale, **** refused to manually release the funds to my bank account, intransigently siting their policy of continuing withholding the funds until November 19 / 2022 for no reasonable explanation for denying the manual release and delaying it another 8 days.
  
  This is outrageous and unacceptable behavior having no reasonable grounds for the withholding of funds any longer, entitled to me the seller. I feel I was discriminated against from the start in this matter, as **** reduced my sellers limit for $****** USD to $1,000 USD, due to a rejected sale 3 years previous without so much as telling me they had done so, and I was forced to complain to customer support to have the restriction removed, reinstating me to a ****** limit again.

  eBay Inc.

  Date: 11/28/2022

  Hello Keith,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we regret any inconvenience the transaction hold and your limits being lowered *** have caused you. Although we understand it's important for our sellers to receive the funds from their sell proceeds as soon as possible, there are situations where we will place a hold on those funds. Kindly note, we evaluate every transaction at the time of checkout and will sometimes place a hold to ensure that the transaction is completed smoothly. Depending on a seller's account standing and/or if the items sold have changed significantly, we *** hold the funds generally until delivery confirmation plus 24 hours to ensure that sellers will maintain a good level of service with these recent changes. However, if the circumstances require we *** hold funds for up to 30 days as outlined within our 'Payments on hold' help page linked here: https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  In addition to this, we've outlined the following in our Payments Terms of Use (https://pages.****.com/payment/2.0/terms.html): "We reserve the right to manage the risks associated with providing you the Payment Services, by placing restrictions on your access to your funds when deemed necessary, as described in further detail below.
  
  You agree that we *** place holds on your funds or instruct a payment service provider to hold your funds, prior to disbursement. For the avoidance of doubt, if you receive funds to either a stored value account issued to you under ****'s Balance Terms and Conditions or to a payment account, a hold *** also be placed on such funds. If a hold is placed on your funds, the amount and status of the hold will be displayed under the Payments tab in the Seller Hub/My ****. We will notify you through the **** Message Center and/or by email and, depending on the reason, *** request additional information from you to help resolve the issue. A hold *** be placed if we have reason to believe there is an increased risk associated with the provision of our Payment Services or with a certain Managed Payments transaction; for example, if we cannot verify your identity or if your buyer files a dispute. Please see our holds help page for more detail on the hold types and examples. We take into consideration relevant factors when assessing the risks, including selling history, seller performance, returns and cancellations, chargebacks, riskiness of the listing category, transaction value, the ability to make direct debits from your Linked Financial Account, and the filing of **** Buyer Protection Program claims. We also *** cancel or freeze the settlement of your proceeds as necessary to comply with our legal obligations in connection with fraud prevention, risk management, or regulatory compliance. Any hold placed on your funds will be lifted when the issue is resolved."
  
  Lastly, we routinely review selling limits to ensure good business practices including meeting our selling standards and the expectations of buyers. To assist sellers in building a good selling history, we will lower their selling limits which allows them to manage their business more easily. When we confirm that a seller is performing well with the lower limits, we consider raising those to further develop their selling history and business on the site. These policies are contained within our User Agreement which can be confirmed using this link: https://www.****.com/help/policies/member-behaviour-policies/user-agreement?id=4259
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromRobert H

  Date: 11/10/2022

  1 star

  Robert H

  Date: 11/10/2022

  I have been selling and buying items on **** for nearly 19 years. I recently sold a road bike for $2600 and the item was shipped via *** Ground and made it to the buyer in less than 3 days. I was told (for the first time in nearly 19 years) that my funds would be held for 14 days AFTER the buyer receives the item and delivery is confirmed. I have verified with the buyer that he is very happy with the item and he left me a good review. **** has verified my bank account, identity, and selling history, to include a 100% positive rating on ****, yet they say that they cannot release funds for 2 additional weeks. In no where in the business world does this make sense. I have never been fraudulent on their site, and I have always shipped promptly. No one should expect to deliver an item to a buyer without receiving funds. That's common sense business practice. This was never an issue when PayPal was involved with ****. I have called customer service and they have told me that the hold is because I didn't ship the item with one of their shipping labels. Yet, no where on their site does it say that if a seller ships with their shipping label, then funds will be released in a prompt manner. **************** reps also told me that while I have been with **** for 19 years, I haven't sold an item "in a while." Therefore, they have to hold funds because I haven't sold an item "in a while." This is ridiculous and should not be tolerated. This has class action lawsuit written all over it. I will never sell or buy on **** again.
  ************************

  eBay Inc.

  Date: 11/28/2022

  Hello Robert,
  
  Thank you for your review. We appreciate your feedback on our transaction holds policy and hope to further explain the reasoning for this hold.
  
  We know it's important for sellers to receive their funds as soon as possible, especially as a 19-year member like yourself. Temporary holds *** be placed on transactions in certain situations including high priced items. Ultimately, our goal is to ensure items are being shipped on time and there are no reported issues with the items. Holds are placed on transactions or seller accounts that have been proven to show higher financial risk to **** for non-delivery, fraud or item not as described issues. We're not saying that's the case for you but if a transaction meets the criteria for being held, the funds will be placed on hold.
  
  We apologize for any frustration and hope you reconsider using **** in the future. We appreciate you sharing your experience and feedback with us.
  
  Sincerely,
  
  ****

• Review fromKleene M

  Date: 11/10/2022

  1 star

  Kleene M

  Date: 11/10/2022

  Back in June 30th a buyer from ****** ordered two items and I shipped it within 24 hours, through **** Standard Delivery. The expected delivery date is July 21st. The buyer opened a case, "item not received" at the exact date of the estimated delivery date. I emailed the buyer the the item is just delayed and they will be receiving it soon, they did not reply and eventually the case closed in favor of the buyer. I contacted **** for **** for Business over ******** messenger and told them that the item is still pending delivery. They denied my appeal cause the item was not delivered. Two weeks later, the package got delivered. I contacted **** for Business again over ******** messenger and told them that it's delivered, denied me again and suggested to work it out with the buyer so I can get my funds and file a claim over PIP Insure. I sent the buyer a message but no response. I filed a claim for a lost package. Few weeks later, I checked on my insurance claims they also denied, I asked why, and they said that the item have been delivered.
  
  I contacted **** through phone and they told me that they will process a manual refund and it will take seven business days and it needs an approval by their supervisor. After seven business days, nothing in my account. Called back and told me that the first person I talked to did not file a manual refund, so they are doing it for me and it will take seven to 15 business days to process and needs a supervisor's approval. After 5th call, back and forth, the same excuse with no final answer, I called them back and I was already frustrated with the waiting game. I repeated myself over the phone and they finally gave me my money, a store credit, not back to my account. I prefer it back to my account but I was so tired of repeating myself over the phone and tired of the waiting game, so I settled for a store credit. The manual refund suppose to be *****, but they only gave me $50.

  eBay Inc.

  Date: 11/27/2022

  Hello Kleene,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding our **** Money Back Guarantee policy.
  
  Our **** Money Back Guarantee Policy protects buyers in cases when they don't receive their purchase. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). When an Item Not received request is opened, we will notify the seller of the claim and advise they need respond and provide either tracking information, delivery updates, or a refund. The seller is required to respond within 3 business days. If tracking shows the package has been in transit without movement for 7 days or more, we will consider the package lost. More information about out policy can be found here: https://pages.****.com/****-money-back-guarantee/
  
  Kindly note, when appealing a case decision, we *** only be able to consider what information we had at the time of the original case adjudication. In instances when an item is delivered after a buyer has already been refund, we would encourage sellers to work with the buyer directly to recover the funds or item, as we are unable to reverse a refund.
  
  Lastly, we understand from your message you only received a $50 coupon instead of the $61.57 you were expecting. Generally, any courtesy coupons we issue will be limited a $50 maximum value. Therefore, you *** have received multiple coupon codes to cover the full value of the transaction. We would encourage checking your **** Summary page for any additional unused coupon amounts associated with your account. You can view this page here: https://www.****.com/mye/myebay/summary
  
  We appreciate that you have taken the time to give us feedback about your experience. Should you have any account specific concerns regarding your transaction, we'd encouraged you to reach out to customer support via our Help & Contact page.
  
  Respectfully,
  ****

• Review fromJennifer J

  Date: 11/07/2022

  1 star

  Jennifer J

  Date: 11/07/2022

  This all started in October of 2021.
  My local postal office failed to deliver an item I ordered from an **** seller so the package was returned. Before that happened, I opened a case about the package with **** and **** because my post office couldn't find the item when I went to pick it up. I contacted the seller with no problem to see if I could be given a refund in case the package was never found, but they just told me my post office had the package per the information provided by the tracking number.
  
  After the item was successfully delivered back, I contacted the seller for a refund. I was never messaged back. The case was closed due to the "inactivity" during this time but I thought since the seller had the item, my refund would be processed soon. I was wrong.
  
  When I would call ****, they wanted me to be sympathetic and patient since ***** was still going and I was told to just reach out to the seller. I was never told to contact Paypal or my bank.
  
  After MANY phone calls and chats with ****, in June of 2022, I decided to go to Paypal and my bank. Both told me nothing could be done because I waited too long to file a dispute and I would have to go back to ****. Mind you, when I "updated" **** about this, I was told going to Paypal or a bank is the last resort offered to clients because once a third party takes over, **** has no control over a dispute. I do not care about who handles what, I just wanted my money back.
  
  At the end of June, I was told by a rep a dispute would be filed and I would be called back by the same rep. I never received that call. When I called for the last time in *** an **** rep told me nothing could be done through their system since a significant amount of time had passed. She had no information on the "dispute" apparently filed.
  
  The last thing I asked her was, "Why wasn't I refunded from the very beginning?" Her response was, "I don't know." I have now filed a lawsuit against them.

  eBay Inc.

  Date: 11/22/2022

  Hello Jennifer,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We regret to hear you haven't received the item you purchased on **** in 2021. We do have a Money Back Guarantee which covers most transactions on **** when an item doesn't arrive or is received faulty, damaged or doesn't match the listing. That said, sellers are required to deliver the item to the address in the Order details. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for evidence of successful delivery to the address provided in the Order details.
  
  Kindly note, evidence of successful delivery must include a tracking number uploaded to **** which shows a delivery status of "delivered" with the date of delivery and showing at least the city/county or zip code that matches the one found on the Order details page. Based on the amount of time since the transaction and shipment, we would be unable to verify the status of the package currently. Notwithstanding, to confirm both parties have 21 business days to ask us to step in prior to a case closing out due to inactivity. Additionally, a member only can appeal a closure when **** decides the outcome. When we're not asked to step in, we've not decided on the case and therefore, the case would not qualify for an appeal.
  
  To clarify, the **** Money Back Guarantee policy outlines a timeframe for coverage of 30 days from the estimated or actual delivery date. Lastly, opening a dispute on the same transaction with your financial institution does result in loss of coverage where a transaction *** have been eligible for coverage prior to this. With all this information in mind, it appears the correct information was provided in indicating that we would be unable to provide reimbursement for this transaction. You can confirm this information and more under our **** Money Back Guarantee policy page which can be found under our Help & Contact link at the top of most **** pages. Alternatively, you can use this link: https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  Lastly, please know we're not able to address or answer any legal concerns. We'll have to direct you to our site's User Agreement so you can get more information about this. The User Agreement is essentially a member's contract with us, and it addresses any questions you *** have about our liabilities and arbitration. To access ****'s User Agreement, go to www.****.com and scroll to the very bottom of the page to access this link: http://pages.****.com/help/policies/user-agreement.html
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

  Jennifer J

  Date: 12/13/2022

  Thanks for the information. but I wish someone had told me " we would be unable to provide reimbursement for this transaction." A YEAR AGO. If nothing could be done after the dispute was closed due to inactivity, why couldn't someone just suggest going to PayPal or my bank before it was too late? I was told to go to Paypal somewhere around *** after already doing so myself. I received eBays 'full support" from a rep named John Estanly (who had more information than ANY other rep I chatted with previously) but, by then, it was too late for anyone to do anything.
  
  In my case, before my dispute was closed due to inactivity, the item was successfully delivered back to the seller. The seller became unresponsive the following week and I contacted ****. In this case, I could've been refunded because the item was sent back (without my knowledge) and I contacted **** within the 30-day period.
  
  But, shout out to John and the last rep I spoke with. I could've avoided spending 8 months dealing with this whole mess had I spoken to either one of them first.

• Review from[email protected]

  Date: 11/04/2022

  1 star

  [email protected]

  Date: 11/04/2022

  I have been a loyal **** buyer for sixteen years. I bought a hard to find skilsaw from an **** seller. When I received the saw it was a piece of rusted junk would not turn on. I contacted **** and was told to contact seller and try to work it out directly which I did. The seller **** best deal agreed to refund purchase price and shipping. I tracked package which arrived to seller. I contacted seller and asked when my refund would be returned, never heard back from seller. I then contacted **** and opened a case. **** refused a refund to me due to a policy which I did comply with by trusting an unscrupulous seller that **** condones the sellers action. I am retired and live on a fixed income. I was led on by **** for one and half months that the case was under review. Then on fourth attempt to lead me on again I said no. I had spoken to a supervisor and a lead team member, of course they are located in a third world country. The lead team member finally told me today that due to **** policy I would not EVER get a refund. He even admitted I was being lead on in hope that I would stop trying to get my $142 back. Get company that ****!

  eBay Inc.

  Date: 11/17/2022

  Hello Dennis,
  
  Thank you for sharing your experience with us. We understand you returned the item you purchased and have yet to receive a refund. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding returns.
  
  First, we want to thank you for sharing your recent experience with our Customer Support teams. We strive for excellent service, and it is disappointing to hear you did not receive the expected service from our teams. All your contacts will be reviewed to ensure we're delivering the best possible experience and training will be provided where necessary.
  
  Under the **** Money Back Guarantee, buyers are entitled to a no-cost return if an item arrives damaged or not as described. In order to qualify for ****'s Money Back Guarantee coverage, a request must be opened with no later than 30 calendar days after the delivery date. While we encourage buyers to work with their seller to resolve issues which *** arise, it is important to ensure a request is opened within the **** Money Back Guarantee timeframe. Once a request is opened, the seller is given 3 business days to provide a resolution, after which we *** step in if you are unable to reach a resolution with the seller. You can find more information about returning an item here: https://****.to/3V7BVao
  
  While we are unable to require a seller to issue a refund outside of the **** Money Back Guarantee process, we have found most sellers are willing to make things right for their buyers. As such, we encourage buyers to continue working with their seller to reach a mutual resolution.
  
  We appreciate that you have taken the time to give us feedback about your experience. Should you require any account specific information regarding your transaction, we'd encouraged you to reach out to customer support via our Help & Contact page.
  
  Respectfully,
  ****

• Review fromGermaine L

  Date: 11/04/2022

  1 star

  Germaine L

  Date: 11/04/2022

  Never selling on **** again. My package was damaged in the mail as per the buyer nobody knows. They just took the buyer word made me pay a refund fir the part and on top of that i dont get the part back. Worse selling site ever. The money back guaranteed is not guaranteed at all. Your better off selling on *********

  eBay Inc.

  Date: 11/17/2022

  Hello Germaine,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding items that arrive damaged.
  
  Under the **** Money Back Guarantee, a buyer is entitled to a full refund when an item arrives damaged or is not as described. We realize in situations where an item has been damaged in transit, accepting a return doesn't make sense when the item *** have little to no value once damaged. In such instances, we would encourage sellers to provide the buyer a refund and then file an insurance claim with the carrier to recoup their losses. Kindly note as the shipper, the seller is responsible for lost or damaged packages. You can find more information about shipping insurance here: https://****.to/3TgagmB
  
  We appreciate that you have taken the time to give us feedback about your experience. Should you require any account specific information regarding this transaction, we'd encouraged you to reach out to customer support via our Help & Contact page.
  Best wishes.
  
  Respectfully,
  ****