Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay

  241 South Main Street Apt 1 Newmarket, NH 03857

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  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

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  eBay Inc.

  2817w.45th street jacksonville, FL 32209

Review Details

• Review fromAntoine L

  Date: 11/03/2022

  1 star
  I have been an **** buyer and seller for over 15 years, but last week they suspended my account indefinitely for not stated reason other than "you present a risk to the community"!
  
  **************** told me the decision came from their internal team and she could not tell me why, and that I cannot talk to them nor is there any recourse. She then hanged up on me.
  
  In short I'm suddenly permanently banned, for no reason and with no recourse.. This is just terrible business practice and customer service.

• Review fromStephen K

  Date: 11/02/2022

  1 star
  Terrible. After being a loyal customer for more than 15 years, I was appalled at how I was treated as a seller with 100% positive feedback. I will never do business with **** again.

• Review fromCorey M

  Date: 11/02/2022

  1 star

  Corey M

  Date: 11/02/2022

  **** will quote you a price for *** and then charge you double the quoted price for the shipping label. I would have shipped with a different courier had the shipping prices been correct. They make it a maze to locate all of this information after the fact. It's unfortunate that this seems to have happened to many people.

  eBay Inc.

  Date: 11/15/2022

  Hello Corey,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  
  We appreciate you taking the time to share your candor regarding your recent shipping experience. Please understand that the estimates we provide you for shipping fees are in fact estimates. This means that they are subject to change based on many factors, such as UPS pricing policies or if there was a change in the actual items dimensions to what was provided to our estimator.
  
  From our experience in worldwide shipping, the most common reason for differences in shipping estimates and the actual shipping charge is because there are differences in the item's dimensions that had not been provided to the estimator. What will happen is that a member will estimate the shipping of an envelope with specific dimensions when they don't realize that they have selected an envelope. This means that when they go to their large box package, they are charged much higher than expected pricing because the item is larger than the estimate. If any of the factors like package type, exterior dimensions, and weight change from the estimate to the final shipment, then there will be a corresponding change in the shipment cost.
  
  As previously mentioned, through this channel we aren't able to provide exact details regarding your most recent shipment. However, should you contact our customer service directly, we would be happy to go over your shipment concerns and provide details regarding your shipping cost. We have updated our contact options to online chat and callback request available at the link below. We have found that callbacks are superior in alleviating long holds and ensure that your calls are properly routed to the right team for a quicker resolution. That said, you can reach our Customer Support teams via chat, email, or callback request by following the Help & Contact page linked below. On the below page, scroll to the bottom and click the "contact us" button for more assistance.
  
  Contact us here: https://www.****.com/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000
  
  
  Thank you again for taking the time to bring this issue to our attention and we wish you a good rest of your day.
  Sincerely,
  ****

• Review from[email protected]

  Date: 10/31/2022

  1 star

  [email protected]

  Date: 10/31/2022

  Don't buy or sell on ****. **************** is outsourced and TERRIBLE!
  I sold an item for $5,000, they charged me $700 commission and refuse to transfer MY money. When I ask what they need from me, they can't answer because their outsourced customer service is so UNDER TRAINED and useless. When I try to escalate to higher level they refuse because fear of being fired.
  DON'T BUY OR SELL ON ****!!!

  eBay Inc.

  Date: 11/15/2022

  Hello Peter,
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  
  We're disheartened to hear your recent interaction with Customer Support did not meet your expectations. Rest assured; all your contacts will be reviewed to ensure we're delivering the best possible experience. We wanted to thank you for taking the time to share your feedback regarding this issue.
  
  We know how important it is for you to receive your funds as soon as possible. We want to reassure you that your funds being held is not a punishment or consequence of anything you did wrong. For high dollar amount sales, it is common for funds to be held to minimize the risk to the buyer and seller. As previously mentioned, we aren't able to provide specific information regarding your account through this channel. However, we want to reassure you that our customer service is highly trained and able to answer your funds related questions.
  
  If we are holding funds, we always have a reason that we can disclose to you. Most of the time, that reason is simply because a seller is newer to the platform or because the item has not yet been delivered to the buyer. Because you mentioned this is a very high value sale, it is possible that the funds are held due to price. Higher value items *** have their funds held in order to ensure that the sale is a safe transaction at the item arrives to the buyer without incident.
  
  We absolutely appreciate your concern and desire for more understanding. Since we cannot provide you with the exact details regarding your account through this channel, we would encourage you to contact our customer service team using the link below. Once you're in contact with them, they will happily share with you all the details that they are able to regarding your funds, including the timeline for when the funds will be released.
  Contact us here: https://www.****.com/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000
  
  Thank you again for taking the time to bring this issue to our attention and we wish you a good rest of your day.
  
  Sincerely,
  ****

• Review fromNicholas W

  Date: 10/31/2022

  1 star

  Nicholas W

  Date: 10/31/2022

  I've been selling on **** for over 6 weeks. Out of 70 transactions I have received $0. **** is getting paid though, every time money is released it is consumed with hefty fees. I've called countless times and every time I get a different answer such as I need to wait 14 days, they advise me to buy my shipping label through them which is $3.60 more for each transaction. Today an agent told me after 10 delivered sales I would start to see the money over a couple of days I then pointed out that ive sold 70 items he then changed the subject & said I need to wait 90 days , none of them proved to be valid. If you're thinking of opening an account think twice, go somewhere you can get paid for your time & hard work.

  eBay Inc.

  Date: 11/15/2022

  Hello Nicholas,
  
  
  Thank you for the opportunity to address your *** review. We understand you have concerns related to your account status and timeline for receiving your seller payouts. Unfortunately, we are unable to verify your information through this channel and as such, cannot provide account specifics. However, we are happy to share general information regarding this policy.
  
  First, we appreciate your feedback and expressing how you feel you did not receive the level of service you expected of ****. We personally want to thank you for taking the time to bring this to our attention. We're always looking for ways to continuously improve the services we offer and, again, thank you for letting us know about your experience.
  
  From the context of your complaint, we understand your issues is centered around receiving your funds from completed sales. With **** managing your payments and facilitating the movement of funds, we are currently held to strict standards for account security and government compliance. Therefore, we have found that issuing payouts directly to your bank account to be the safest way to comply with these standards. As an **** seller, you can designate your rate of payouts between daily, weekly, and monthly.
  
  For more information relating to getting paid for items you've sold, please check out the following link below:
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814
  
  Additionally, the fees we charge for selling an item on **** mainly depend on what you sell and how much it sells for. Your fees are automatically deducted from your sales proceeds, and you can view the details of your fees in Payments Tab in My **** or your Financial statement in Seller Hub.
  
  Fees and selling costs *** include, but are not limited to:
  
  -**** fees, including insertion fees, optional listing upgrade fees, final value fees, international fees, ad fees, and other fees
  -Shipping labels
  -Store subscriptions
  -**** Money Back Guarantee refunds
  -Payment dispute refunds
  
  For more information on our Selling Fees, fee types, and further seller information, please visit the following links:
  
  "Selling Fees"
  https://www.****.com/help/selling/fees-credits-invoices/selling-fees?id=4822
  
  "Fees, credits, and invoices overview"
  https://www.****.com/help/selling/fees-credits-invoices/fees-credits-invoices-overview?id=4070
  
  Lastly, we would suggest reaching out to our Customer Support via our Help & Contact pages. Once reached, we can verify your account and explore further assistance regarding your seller payouts.
  
  Nicholas, we appreciate the opportunity to review and address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromTom S

  Date: 10/31/2022

  1 star

  Tom S

  Date: 10/31/2022

  I never received the computer keyboard that I purchased from ****.com for $37.15 last September. They don't respond to emails and have no customer service phone number. The seller used a fake name. Like ********* and many other big tech companies, **** takes no responsibility for cheating its customers.

  eBay Inc.

  Date: 11/15/2022

  Hello Tom,
  
  
  Thank you for the opportunity to address your *** review. We understand you have experienced an unfavorable transaction and not receiving your item. Additionally, we understand you have encountered issues with your Customer Support experience. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  From the context in your complaint, it sounds like your recent **** and Customer Support experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
  
  We would like to express our sympathies for the frustrations you have had in contacting our Customer Support. We value your feedback and will review it for opportunities to improve. While the look and process might have changed in recent times, the option to contact Customer Support is still available. Moving forward, the best way to get assistance or contact our Customer Support is via our Help & Contact pages. Here, you will find many articles and helpful areas for different areas, such as Buying, Selling, Returns & Refunds, etc. If you cannot locate what you are needing or would like further assistance, you can then choose the "Contact Us" option at the bottom of the page. That will lead you to a page to verify your issue and will provide chat or further options to contact our Customer Support directly, if needed. We have pasted the link to our Help & Contact Pages below.
  
  In order for the contact options to appear, you do have to answer the questions. This is done to narrow down your issue and get you to the correct department which handles such issues. The contact options will vary from chat and phone call. Even if the phone call option is not immediately available, our chat agents are ready to help and try to resolve your issue. Furthermore, if you are still wanting to speak to an agent via a phone call, you can request a callback from the chat agent, and such will be scheduled. From that point, you will be contacted back via phone call within 2-3 business days
  
  **** Help & Contact Pages:
  https://www.****.com/help/home
  
  In alignment with our **** Money Back Guarantee, for **** to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). If a case is not opened within this timeframe, we are unable to place the seller's funds on hold in order to facilitate a refund.
  
  To initiate an "Item Not Received" claim, we would suggest locating the "I did not receive it" option with the item options of your Purchase History. Additionally, you can check out our "Get help with an item that hasn't arrived" Help & Contact page for further tips and assistance.
  https://www.****.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
  
  You can also learn more about our **** Money Back Guarantee at the link listed below: http://pages.****.com/help/policies/money-back-guarantee.html
  
  Tom, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromChristopher C

  Date: 10/30/2022

  1 star

  Christopher C

  Date: 10/30/2022

  **** takes 15% of my sell and holds my money of an item I sold for 15 days meanwhile, buyer gets my watch for that whole time, **** gets there 15% right away. I'm going to stop using ****..it's trash they can do that! They should have to wait the 15 days too!!

  eBay Inc.

  Date: 11/13/2022

  Hello *****,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  For new or casual sellers, we hold buyers' payments until they receive their items and ensure everything is as expected. Our sole purpose is not to withhold the money you've rightfully earned, but this policy was designed to prevent buyer complications and potential fraud by making sure our new sellers follow properly fulfill their orders. Once you have established a good history on **** as a seller, you will no longer be subject to holds of this type.
  
  I understand this *** cause inconvenience for you; however, we must keep both buyers and sellers in mind when it comes to site security and the prevention of fraud. We don't presume a seller would purposefully withhold a buyer's purchase; however, we must maintain consistency in the application of or policy and cannot release these funds earlier than the estimated date as outlined in our seller agreement. For more information and Payout Holds please review our Help Page: https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816#section3
  
  Typically, these holds automatically expire once tracking confirms delivery. However, in certain situations where a higher priced item is sold, the hold *** remain for up to 30 days. Holds have been implemented on certain transactions to ensure, you the seller, have access to the funds associated with the sale in the event of an issue. The last thing want is to put you in a difficult situation where the funds have already been withdrawn and spent elsewhere. Please note this is done as an automatic protection to ensure you are not put in an unfavorable position if a claim is filed.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromDebra C

  Date: 10/26/2022

  1 star

  Debra C

  Date: 10/26/2022

  **** COLLECTED ALMOST 18% TAX ON AN ORDER I SOLD TO AN **** BUYER THAT LIVES IN ****** ($8.00 ITEM - $1.41 SALES TAX)

  eBay Inc.

  Date: 11/08/2022

  Hello Debra,
  
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  Many countries and jurisdictions around the world apply some type of tax on consumer purchases, including items bought on ****.
  
  
  Whether the tax is included in the listing price, added at checkout, charged at the border, or paid directly by the buyer depends on the seller's status, the order price, the item's location, and your shipping address.
  When you buy an item, taxes *** be applicable to a purchase and *** vary depending on a variety of factors, such as:
  ·Price of the item
  ·Nature of the item
  ·Delivery address of an order
  
  
  For items delivered to a Kansas address, the sales tax falls under marketplace responsibility. Marketplace responsibility refers to states where **** collects and remits sales tax on behalf of sellers. As outlined in our user agreement "In any jurisdiction where **** has an obligation to collect sales taxes on sales you make using our Services, we *** collect such sales taxes from you via the payment method on file under the terms of the Billing Agreement or via any other means available to us."
  Kansas' marketplace responsibility status went into effect on August 1st, 2019. More details on the specifics of this can be found on the Kansas Department of revenue's website linked here: http://kslegislature.org/li/b2021_22/measures/documents/hb2395_00_0000.pdf
  
  
  Please understand, **** collects and remits sales tax on behalf of sellers when we are legally obligated to, and the tax funds are given to the governmental body that requires sales tax to be collected.
  
  
  We would encourage you to review our help page about sales tax on items purchased for more detailed information on wise sales tax for items sold online can occur.
  Supreme Court Rules on Internet Sales Tax: https://www.ebayinc.com/stories/news/supreme-court-decision-in-south-dakota-v-wayfair/
  
  
  Sales tax on ****: https://www.****.com/help/buying/paying-items/paying-tax-****-purchases.html?id=4771
  
  
  We trust that this clarifies our position and provides insight into sales tax online. Thank you again for your time and we wish you a good rest of your day.
  
  
  Respectfully,
  ****

• Review fromJesse C

  Date: 10/26/2022

  1 star

  Jesse C

  Date: 10/26/2022

  I have been an **** seller since 2018. I have 100% positive feedback. My account was restricted today and they said that I can never sell on **** again. I now know why they have a 1 star on here as there are other sellers in the same position as me.

  eBay Inc.

  Date: 11/08/2022

  Hello Jesse,
  
  Thank you for sharing your experience with us. I understand you have concerns regarding the suspension of your account. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  To ensure we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect within the **** Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  
  Please note pursuant to our User Agreement (http://pages.****.com/help/policies/user-agreement.html):
  
  
  Without limiting other remedies, we ***, limit, suspend, or terminate our services and user accounts, restrict, or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
  
  • We think that you are creating problems or possible legal liabilities.
  • We think that such restrictions will improve the security of the **** community or reduce our or another **** user's exposure to financial liabilities
  • We think that you are infringing the rights of third parties.
  • We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies.
  • Despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us; or
  • You fail to pay us all fees due for our Services by your payment due date.
  
  Having made the decision to restrict your account, we did ensure that you were notified of the action taken. Although we understand you were hoping for more detailed information, please keep in mind that due to the proprietary nature of our review process we are unable to accommodate your requests in this matter. Nevertheless, I assure you that the decision made following a thorough review of your account and it was processed in accordance with our User Agreement.
  
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromDella B

  Date: 10/25/2022

  1 star

  Della B

  Date: 10/25/2022

  I finally registered with **** because I saw an item my son would like for Christmas. Not a cheap or easy item to find. Found it. Bought it. No problem. Until 2 hrs later it was cancelled for address issues. I get all my Amazon and other delivery items here. Spoke with an **** rep and was told seller canceled. I had already emailed the seller who said had no idea what order and they didn't cancel. **** rep told me to buy again and so I did. A different seller. Same thing happened. They are refunding me the money. But takes a week and still looking for the item my son wants. Contacted them again. Requested a call, no one called. Did chat and was told sorry can't help you. Understand you are upset but no help. Ball dropped with **** or they have fraudulent sellers. I don't know. But will never shop here again. Just feel bad for my son.

  eBay Inc.

  Date: 11/10/2022

  Hello Della,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  On ****, sellers have the ability to cancel an order if the buyer requested it, the buyer hasn't made payment, the buyer used the wrong shipping address, or the item is no longer in stock. That said, buyers can still leave feedback on a canceled transaction. If you haven't already, you can do that here: https://feedback.****.com/fdbk/leave_feedback. If the seller canceled the transaction using the incorrect reason, we would certainly share your concern with this as we understand this creates a poor buying experience which we want to avoid. Rest assured that seller-initiated cancellations are captured as part of ****'s Seller performance policy, meaning that this behavior is tracked and when a pattern emerges we address that in accordance with our User Agreement. Lastly, if you haven't already you can report this issue with the seller to us using this link: https://www.****.com/help/buying/resolving-issues-sellers/reporting-item-issue-seller?id=4022
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  Elvira Jackson
  ****