Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

• 

  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

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  ebay seller

  42183 fairview drive Canton, MI 48187

Review Details

• Review fromMichael B

  Date: 10/25/2022

  1 star

  Michael B

  Date: 10/25/2022

  I have been a registered user on **** since ****. 25 + years. Last week, my account was mysteriously "restricted" and all of the items I was selling were removed. **** states this reason:
  
  We understand this *** be inconvenient, but we've identified a possible discrepancy with the information provided at registration and need your assistance. Until we're able to resolve this matter, your account will remain restricted and you will be unable to buy/sell items, or engage in member-to-member communication.
  
  To help remove the restriction, please provide a color image of your passport. If you do not have a passport ******* available, please provide an alternate government-issued ID (front and back).
  
  Here are some things to keep in mind:
  - Please make sure that your submitted documents are current, valid, readable, and unaltered.
  - Your name should be visible and match your current **** account registration information (name and address).
  - It *** take up to 3 business days to review your information.
  - Any subscriptions you have are canceled, and you will have to reapply for them after the restriction has been removed.
  - Do not make any changes to your account until this matter is resolved.
  
  Thank you for your cooperation in resolving this matter as quickly as possible.
  
  So 6 days ago, I sent in my government issued ID and I am still waiting. They have my credit card on file, my checking account & my PayPal account all on file all up to date. I can't bid, I can't sell. I am being punished for doing nothing wrong.
  
  The right thing to do would have been for **** to email me a request for updated info without restricting my account. So for the last 6 days, **** has not made any money off of my purchases because there haven't been any. 4 different reps couldn't help. They say I have to wait 72 business hours for a response. This is a disgrace. **** has really dropped the ball this time.

  eBay Inc.

  Date: 11/10/2022

  Hello Michael,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  To comply with government and know-your-customer obligations, which helps keep **** a trusted marketplace, from time to time, we ask users to verify contact information before they're allowed to continue selling or buying on the site. This information and more can be confirmed within our Payments Terms of Use (https://pages.****.com/payment/2.0/terms.html) and User Agreement (https://www.****.com/help/policies/member-behaviour-policies/user-agreement?id=4259). Typically, once documentation is provided, our teams will review your details within 5 business days. We appreciate your patience through this process and diligence in providing the requested documentation for our verification purposes.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  Elvira Jackson
  ****

  Michael B

  Date: 11/10/2022

  The 7 reps and 2 supervisors I spoke to stated it would take 72 hours. She states 5 days. It is now 21 days since my account has been restricted. I have complied with eBays request for government ID and **** has confirmed receipt of same. There is no reason this is taking so long to lift the restriction. At this point I am being singled out for no reason. **** has what it needs so just lift the restriction.
  Please have Miss Jackson contact me directly. I have been a registered member for over 25 years and this is not how you treat a loyal client.

• Review fromWilliam B

  Date: 10/24/2022

  1 star

  William B

  Date: 10/24/2022

  After eleven years of selling on **** I have had enough. The last buyer I dealt with was very abusive and a bully. I reported the issues to **** over the matter of the seller but nothing was done. If anything it was ignored. The buyer got what he wanted out of it and I was left holding the bag. The auction started at a $1.00 and went to $20.00. The buyer was an abusive man child. All of this was over a toy car. That was it. Just an inexpensive, old, toy car, that I found in a box of stuff.
  The buyer evidently thought he was taking advantage of me or something like that. He must have thought this was some hidden treasure worth several thousand dollars or something. When he got it he was infuriated that it was made of tin. Got mad. ******* the 'No Returns' on my sell page and bullied me into giving him his money back.
  Just to get the abuse to stop I gave in.
  **** did nothing to help me despite my reporting it.
  If you are wanting to sell anything do not use ****. Go with any other site, yard-sale ************* site, or the like. **** is not for you or for anyone else trying to sell. I would not wish this experience on anyone.
  The buyers manipulate the system and **** s**** you over the first chance they can get to acquire their item for free and to ruin your seller rating. One negative review knocked my 100% of several years down to a rating of 94%. After another 7 positive reviews that followed the single negative review my rating moved up by only .7%. That's point seven percent.
  That's it.
  That is ridiculous.
  **** is a wreck of a site that is not friendly to sellers.
  The customer service is non-existent.
  I am canceling my **** membership.
  You're better off throwing the items you want to sell in the trash bin than to trust ****.

  eBay Inc.

  Date: 11/07/2022

  Hello William,
  
  Thank you for your review, we're sorry to hear of your recent selling experience.
  
  When a buyer reports they received an item that wasn't accurately described by the seller, they are covered by the **** Money Back Guarantee and can return the item for a full refund. In ****'s market, many items that are sold are collectables, including diecast cars. While you *** feel like the buyers complaint that the item wasn't accurately represented, if the buyer is a collector, they *** expect certain details to describe what the item is, including material. We understand many members are selling used items from their home and *** not know certain details about the item. While we understand this, sellers are still expected to do research on the item to ensure it's accurately described and if they can't and a buyer reports the item isn't described, refund after the item is returned. If **** allowed sellers to sell items "as is", a seller could use this as a reason to misdescribe items and buyer would have no recourse to get their money back. It's definitely a delicate balance and unless we see evidence of abuse from the buyers account, they will be authorized to return the item. For more on the **** Money Back Guarantee, please visit:
  https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  Feedback is calculated based off the number of positive ratings received in a 12 month period by the total number of feedback (including negative and neutral feedback). For example, if you received 8 total feedback in the last 12 months and 7 of those were positive, your feedback percentage would be 87.5%. To learn more about feedback, please visit:
  https://www.****.com/help/buying/leaving-feedback-sellers/leaving-feedback-sellers?id=4007
  
  **** is committed to protecting both buyers and sellers in their transactions and hope this helps clarify our policies and expectations for sellers when selling on ****.
  
  Sincerely,
  ****

  William B

  Date: 11/07/2022

  That still does NOT excuse the bullying abuse that I received from the buyer under any circumstances. Which is something that you completely ignored when I reported it just as you are ignoring it now in your reply.
  You're hiding behind your so called protections to excuse his behavior which makes you no better than he was.

  eBay Inc.

  Date: 11/21/2022

  Hello William,
  
  Thanks for responding. All members are encouraged to communicate professionally and **** strongly prohibits any hate speech, profanity or other offensive language on the platform. Please see the Threats and profanity policy here: https://www.****.com/help/policies/member-behavior-policies/threats-offensive-language-policy?id=4258
  
  We're sorry to hear of your experience and certainly review these situations in-depth and take appropriate action when violations are found.
  
  Best regards,
  ****

• Review fromLarry T

  Date: 10/23/2022

  1 star

  Larry T

  Date: 10/23/2022

  I purchased a car fender for my car not paying attention I seen on the picture my part that was advertised on the photo part number didn't match the photo so I needed a return for the right part contact the **** for a return **** sent me a return label return label went to the ************* *********** I took part to the post office with the information **** gave me for labor of return post office said this box is over weight the box is too big to ship to through the post office that **** should know this I had to take the box back home contact **** told me that if I would ship it and pay the shipping they'll return the shipping fees they sent me an email and customer representative told me on the phone so I paid the $285 shipping fee to *** **** told me to send them copies of the receipt I did everything that they told me to do I had trouble getting the refund money for the fender **** never refunded me the shipping fees and told me that they would I've talked to **** on this matter and made ********** on this matter and they've never respond back to me on this matter.

  eBay Inc.

  Date: 11/07/2022

  Hello Larry,
  
  Thank you for your review. If a buyer is returning an item that doesn't match the seller's listing, the seller is responsible for return shipping costs. If the label that is provided is insufficient, the buyer should contact customer support to request a prepaid return label from the seller. If the seller fails to provide a prepaid return label, the buyer will receive a refund without being required to return the item. For more on the **** Money Back Guarantee, please visit:
  https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  Sincerely,
  ****

  Larry T

  Date: 11/07/2022

  Okay **** told me to contact the seller for return label and I did do that and the seller told me that they were not responsible for a return level and that they would not give me a return label answer contact **** cuz they're not sending me one that's why I contacted **** let them know the situation **** then email me a return label to us Post office when I took it to the US Post office they told me the box was over garth's didn't know what they mean but they told me box was too big had to take box back home recontact **** and told them US Post office told me that you should know that that is too big to go to the Post office I was then told by service representative that I have to go find a place that will mail it to them send them the receipt to **** and they will refund me the money so I did so sent it to the UPS cost $285 something dollars **** kept asking me for the receipt and I kept sending them the receipt which they've already had the receipt because the customer finally gave me a refund for the fender only which is the same receipt on ****'s computer but **** still want me to send the receipt kept sending the receipt telling me they can't read it resend the receipt still tell me they can't read it keep sending the receipt finally no response no answer no refund no nothing so here we are no refund from ****

• Review fromDan B

  Date: 10/21/2022

  1 star

  Dan B

  Date: 10/21/2022

  You can't get a hold of a live person first off. Well only if your lucky and push the 100 right buttons. Anyways I purchased a watch a Citizen Eco-Drive I've been with the company for 3 years with **** I'm a buyer and seller. I never received my watch it says it was delivered but I did not receive it I live in a building with 40 different people there's 40 apartments in my complex. Anyone could have grabbed it from the ***** guy because there's no signature even required. All I want is my money back. I'm going to put the worst review possible on the *** because I am so fed up with **** right now. And then I sold three items I was supposed to get $45 now it's down to $19 because of **** fees which I don't get it's not even worth selling anything on there that's the last I sell on **** and if I don't get my money back for the watch I will never deal with **** again I'll go along with Amazon or ********

  eBay Inc.

  Date: 11/02/2022

  Hello ***,
  
  
  Thank you for the opportunity to address your *** review. We understand you have experienced an unfavorable transaction and not receiving your item. Additionally, we understand you have encountered issues with your Customer Support experience and seller fees. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  From the context in your complaint, it sounds like your recent **** and Customer Support experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
  
  In alignment with our **** Money Back Guarantee, for **** to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). If a case is not opened within this timeframe, we are unable to place the seller's funds on hold in order to facilitate a refund.
  
  To initiate an "Item Not Received" claim, we would suggest locating the "I did not receive it" option with the item options of your Purchase History. Additionally, you can check out our "Get help with an item that hasn't arrived" Help & Contact page for further tips and assistance.
  https://www.****.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
  
  You can also learn more about our **** Money Back Guarantee at the link listed below:
  http://pages.****.com/help/policies/money-back-guarantee.html
  
  Additionally, it seems you have encountered seller fees outside of the final value fee. We appreciate your bringing this to our attention. We are happy to update expectations and information regarding seller fees and how to identify the different types of fees. Please allow us to elaborate.
  
  We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item sells. The amount we charge depends on the item's price, the format and category you choose for your listing, any optional listing upgrades you add, and your seller conduct and performance. Additionally, remaining seller fees you can encounter are shipping label charges, international fees, dispute fees, and other additional final value fees if your account is below standard.
  
  Furthermore, we would suggest checking out your "Transactions" area under your Payments tab within the Seller Hub. The "Transactions" page will break down each fee or credit your **** Managed Payments seller account has processed or awaiting processing. As well, it will break down the amounts being charged and the type of fee the charge would fall under.
  
  For more information on fees, fee types, and our fee structure, please check out the Help & Contact page below:
  https://www.****.com/help/selling/fees-credits-invoices/selling-fees?id=4822
  
  ***, we want to thank you for giving us the opportunity to address your concerns. We wish you the best.
  
  
  Sincerely,
  
  ****

• Review fromNathan B

  Date: 10/20/2022

  1 star

  Nathan B

  Date: 10/20/2022

  I ordered parts through **** that were through parts geek. I only received 3 of the 4 struts I ordered. It was very a cumbersome process to contact **** and they had me on hold for over 45 minutes. They told me I needed to contact the seller, the seller refused to assist. What do you do when you pay for something and don't get it and neither party will accept responsibility? I contacted my credit card to see if I can get a partial refund and paid to get the part through another company. This has not only cost me money, but time and frustration. **** has horrible customer service and refused to help or provide a solution. I would avoid them at all costs. All I wanted was my missing part, and they said too bad for you. They got unjustly enriched and the consumer had to suffer and pay extra, not a good business practice in my opinion. Stay away!!!

  eBay Inc.

  Date: 11/03/2022

  Hello Nathan,
  
  Thank you for sharing your experience with us. We are sad to hear you found our customer service lacking and that you did not receive the 4th strut you ordered. We appreciate hearing your feedback and your willingness to answer our phone call so we could verify your account and look into this with you further to offer a resolution.
  
  While we can't share details about your account in this channel, we hope we were able to clear up some of the confusion regarding our returns process and help you have a more positive experience
  
  Kind regards,
  
  Emmitt********
  ****

• Review fromKaryl K

  Date: 10/19/2022

  1 star

  Karyl K

  Date: 10/19/2022

  BUYERS BEWARE!!!!!!!!! I honestly didn't know **** had such horrible reviews. It seems second hand shopping websites/apps doesn't get good reviews. Today was terrible. You know how **** claims buyers protection and money back guaranteed, well it's false advertisement. Read the fine print before you purchase anything or want to return something. I will write a review on every **** company site on here. They have a "remorse category" where you aren't protected by money back guaranteed and have no buyers protection. I purchased a dress and it didn't fit right. It's supposed to be a size 8 but the measurements were different due to modifications made. It's supposed to be a vintage 1930's imitation. Well it came with an elastic band around the bust area when they labeled it like a corset. It was too tight all around and just doesn't look right. Allowing sellers to choose "returns not accepted" should be removed or have it where everything is protected when it says that. I messaged the seller, hoping they would reconsider their policy and make an exception. I was beyond wrong. No explanation, no communication, just immediately denied the return request. **** did not protect me at all. When I chose my reason to return, I couldn't choose more than one and they don't give you the "remorse category" information when choosing an option. If I knew about the "remorse category" I would have chose a different option. So buyers beware when purchasing items, always choose someone who allows returns or you won't be protected by ****. You will be stuck with the item and have wasted your money. NEVER BUY FROM SOMEONE WHO DOES ACCEPT RETURNS!

  eBay Inc.

  Date: 11/02/2022

  Hello Karyl,
  
  
  Thank you for the opportunity to address your *** review. I understand you have experienced an unfavorable transaction and return with your seller. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  From the context in your complaint, it sounds like your recent **** Customer Support experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
  Based on the context in your review, it seems you purchased an item that arrived and did not fit. While situations like this are rare, they are still extremely disappointing to experience.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the date of receipt to notify us if there is a problem with their transaction. A seller can set their own return policy for when a buyer chooses a remorse return reason. However, if the buyer states there are problems in alignment with our Guarantee, a seller's return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout. Once the buyer opens a return request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask **** to step in to make a decision. Additionally, if a return is not opened within such timeframes, we are unable to hold a seller's funds and require them to provide a resolution.
  
  You can learn more about our **** Money Back Guarantee at the link listed below:
  http://pages.****.com/help/policies/money-back-guarantee.html
  
  Lastly, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  
  Karyl, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromBeth W

  Date: 10/18/2022

  1 star

  Beth W

  Date: 10/18/2022

  This site has turned in to an absolute dumpster fire. I have had an account for 18 years, buying and selling occasionally. Yesterday 10/17/22, I bought a pair of boots. Total was just shy of $600. I tried to pay 7 times. 7 TIMES!!!! Yet **** kept rejecting my payments. I tried 3 different cards, tried going through Paypal, tried not going through Paypal, cleared my browser history, tried paying through the app, tried paying incognito mode. Nothing worked. The charge would show as "pending" on my cards, (so it wasn't my banks!) but then **** would reject the payment. I called 2 customer service agents on the phone, and sat on online chat for over and hour where I was bounced around to 3 different "teams". None of these people were of any help whatsoever and gave me no answers as to why the payment wasn't being accepted. 5 inept "customer service" agents, tears of frustration, and 7 payment attempts later, I messaged the seller to cancel the sale and told her I would purchase through a different platform where she had them listed. She agreed to cancel, and I purchased the boots through the other platform with NOT A SINGLE ISSUE!. Today I closed my 18 year old **** account. Not worth the hassle or the idiots who are basically trained to NOT give you any answers or help. Good Riddance.

  eBay Inc.

  Date: 11/01/2022

  Hello Beth,
  
  
  Thank you for the opportunity to address your *** review. I understand you have experienced an unfavorable transaction and financial dispute with your buyer. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  To begin, we appreciate your 18+ years as a valued member of the **** platform. After reviewing your letter, it seems your recent **** and Customer Service experience did not measure up to your expectations. We appreciate all feedback and firsthand reports to use for consideration for ****'s future. Rest assured, your reports will be reviewed for future consideration and opportunities.
  
  From the context of your review, we understand you have encountered frustrating times trying to pay for items. Additionally, we understand you have concerns with less than favorable Customer Service experiences. When you see an item for sale on ****, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue.
  
  If you have problems paying for your items or if you receive an error message at checkout, try the following troubleshooting tips to resolve the issue:
  
  -Check you've entered your payment details correctly
  -Make sure your billing address matches the address on your payment method
  -Try checking out on another device. If you're using the **** desktop site, try checking out on the -mobile site or app, or vice versa
  -Try checking out on another browser. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again
  -Make sure your payment method hasn't expired. For example, if you're paying with a credit or debit card, check the expiry date on the card
  -If you're using a new credit or debit card, you *** need to activate the card before you can use it. We recommend contacting your bank or card issuer for instructions
  
  For more information on troubleshooting payment errors, please visit the following link:
  https://www.****.com/help/buying/paying-items/paying-items?id=4009
  
  Beth, we appreciate your time and ability to respond to your **** concerns. We wish you the best and hope you might reconsider exiting our platform.
  
  
  Sincerely,
  
  ****

  Beth W

  Date: 11/02/2022

  Your reply just further perpetuates my opinion of inept people working at ****. I had done everything you suggested (and explained that in my original BBC post) and the payment still would not go through. I tried 3 different cards from 3 different banks, for a total of 7 payment attempts. Each and every time the payment would show as pending on my card, but then **** would reject the payment, and there would be a negative pending transaction of the same amount. So the issue had NOTHING to do with my bank or my cards (and they certainly were not expired, I am not an idiot lol) and everything to do with ****. And on that note, no one should have to clear their cookies or cache in order to make a purchase on a site. In this case, I tried that as well and the payment still wouldn't work. Yet on the other platform I ultimately wound up purchasing from, my payment went though IMMEDIATELY. I did close my **** account and received confirmation yesterday that it is now closed. I will never use **** again. I understand trying to avoid fraudulent transactions, but when you make it so difficult that legitimate purchases can't be paid for, maybe you should look at improving your own platform.

  eBay Inc.

  Date: 11/15/2022

  Hello Beth,
  
  Thank you for sharing your feedback and for your willingness and perseverance in troubleshooting your checkout errors. We are sad to hear that nothing thus far has worked and that you have closed your **** account.
  
  After so many attempts to make a purchase, the closure is disappointing and understandable. Checkout errors can be very finicky and with mismatching contact information and system risk processing historically being the main attributing factors for these types of errors, we wish one of the many workarounds you tried had resolved the issue. We agree it makes no sense to be registered as a buyer on a platform where you are unable to buy and wish we had been able to overcome this obstacle for you.
  
  Sometimes an error can occur due to a system miscommunication or how an account was registered, or payment method was linked. Sometimes unlinking a PayPal account email has allowed a purchase when one couldn't be made before. That being said, it could be that closing and reopening an account later on *** set you up for future purchasing success and we hope that you *** someday return to our platform.
  
  Once again, we appreciate your feedback and recommendation and wish you the best in your future endeavors.
  
  Respectfully,
  ****

• Review fromVicente R

  Date: 10/18/2022

  1 star

  Vicente R

  Date: 10/18/2022

  Sold a painting on ****. This was a painting I bought 20 years ago at a street art fair. After the piece was sold and delivered, **** held the money and started asking for personal documentation - ID, utility bills, bank statements, etc. after everything was sent to them, they asked for a receipt of purchase for the painting I sold. I explained that I didn't have it. I sold an old painting that was seating in my garage. **** restricted my account indefinitely and literally stole $720 from my sale. This company is a scam, their customer service is a joke - they don't respect sellers and have no shame in appropriating money that goes through their platform. If you are thinking of selling on ****, think again. Don't fall for these scammers. They will steal your money!

  eBay Inc.

  Date: 11/01/2022

  Hello Vincente,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel I can't provide account specific information, but I'm happy to share details surrounding our policies. It sounds like you recently started selling and *** have encountered multiple issues. Allow me to explain further.
  
  When onboarding into managed payments, there are a series of checkpoints to verify your identity in order for **** to disburse your payments directly into your bank account. Now, as a payment processor, we are required to ask for some personal and business information and must verify that identity, business, and bank information meet country regulations. All of the information shared during registration allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations (KYC), which helps keep **** a trusted marketplace.
  
  It sounds like when you signed up to sell, we were having a hard time validating your **** information with your real world identity and requested additional documents to pass ********** requirements. When this happens, we will place all account payouts on hold until the member completes KYC.
  
  In addition to confirming your identity, your description of events suggests you *** have also encountered a selling review. Selling reviews are part of a normal process to sell on the site. This allows **** to verify you have a reliable source for your inventory and can fulfill orders with little to no issues. During this time, a seller's payouts are also placed on hold until our Seller Risk team finishes their investigation.
  
  Over the years we've seen a correlation between new buyers returning when they have a reliable experience, versus a buyer having a poor one and never returning to the site. Buyers keeps sellers in business and sellers help ****. By reviewing accounts with new behaviors, large increase in sales, new inventory, or increase in bad reviews, we can help mitigate bad buying experiences before they start. These reviews are not intended to make you feel untrusted or that we have concerns about your business ethics. Rather they are in place to avoid issues which could affect your business or the **** community. If we have concerns about a business model, the source of inventory, an increase in negative feedback or seller defects, we *** restrict an account from selling until we can verify a supplier and stock. While we're unable to share specifics about your account here, you can reach out to Customer Support for an appeal of the ruling if you feel it was done in error.
  
  Lastly, I want to address your concerns surrounding **** retaining part of your sale total. While most items are free to list on ****, if it successfully sells **** charges a final value fee. This fee is calculated as a percentage of the total amount of the sale, plus $0.30 per order. The total amount of the sale includes the item price, any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees.
  
  Once the above issues are resolved, your payouts should resume as normal. Going forward, I would encourage you to reach out to Customer Support through our Help & Contact pages. While I am unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction.
  
  Respectfully,
  ****

• Review fromDan T

  Date: 10/18/2022

  1 star

  Dan T

  Date: 10/18/2022

  DO NOT USE ****. I have had an account since **** and will be closing it immediately. **** offers NO PROTECTIONS for their Sellers. I am out a NAS (because apparently the buyer isn't required to return the item now) and $700.00 because **** knowingly allows scammers on their platform. I sold the thing because I really needed the money and it has now cost me $170.00 AND the item was stolen from me. (**** took almost $100.00 for the listing from me and then shipping was $70.00 AND the buyer didn't return the item.)
  
  A buyer initiated a payment dispute with their card company and of course it was ruled in their favor. **** says "that's unfortunate that this situation has happened and we're really sorry, here is $20.00 in credit for the dispute but you still have to pay ** for the initial listing at ****% of the value of the item and you now owe a full refund to us". They also admitted that they have known about this user's abusive behavior on their platform and have done nothing about it. So...they are complicit in allowing fraudulent users s**** over their actual user base?
  
  So here is a pro tip. If you want something expensive from **** that you can't afford, just buy it with a credit card. Wait 30 days. Open a chargeback with your credit card company and say that "the item doesn't fit the description". You are guaranteed a refund and you get to keep the item all while s******* over the seller and **** will not do anything about it.

  eBay Inc.

  Date: 11/01/2022

  Hello ***,
  
  
  Thank you for the opportunity to address your *** review. I understand you have experienced an unfavorable transaction and financial dispute with your buyer. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  To begin, we appreciate your 17+ years as a valued member of the **** platform. After reviewing your letter, it seems your recent **** experience did not measure up to your expectations. We appreciate all feedback and firsthand reports to use for consideration for ****'s future.
  
  From the review your letter, we understand you have encountered this frustrating transaction you're your buyer. At any point, if a buyer opens a chargeback or financial dispute, any **** cases will close, and we will no longer have any power or say over the transaction. As well, **** does not have the ability to refund the buyer once the buyers financial institute is involved.
  
  When a buyer files a Not as Described Financial Dispute with their bank/financial institute, there is Seller Protection in two use cases:
  
  • Buyer has been suspended for buyer abuse reasons.
  • Seller had previous Not as Described **** Money Back case where **** stepped in and closed the case in the seller's favor.
  
  The reason the seller protection is so limited with Not as Described cases, is because generally, **** doesn't have a relationship with the items sold. We aren't there when the seller lists the item, packs it, or ships it off. We also aren't there when the buyer opens it. While we are not able to overturn the outcome of the case, you still have options to work with the buyer on returning the item.
  
  To learn more about the **** Money Back Guarantee, please visit the link listed below: http://pages.****.com/help/policies/money-back-guarantee.html
  
  ***, while I know this might not be the outcome you were seeking, I hope we have clarified our position in the matter.
  
  
  Sincerely,
  
  ****

  Dan T

  Date: 11/18/2022

  So you are saying that if I want to steal items from sellers on ****, all I need to do is buy expensive things and then charge them back saying the item doesn't fit the description and **** won't intervene? I can do this as many times as I want?
  
  This is completely unacceptable. I demand that this transaction be covered under seller protection and a full refund. I want to speak with someone of authority that can make this happen. As stated, I have 17+ years of membership on your platform with a 100% feedback rating. The item ID is XXXXXXXXXXXX.

  eBay Inc.

  Date: 12/08/2022

  Hello ***,
  
  Thank you for taking the time to respond to us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Kindly note, we do have an Abusive Buyer policy which outlines what we deem as buyer abuse and act in accordance with our User Agreement when we find a pattern of abusive behavior. To that end, we ask sellers to report any concerns to us through the respective online form. For your reference, we've included a link to our policy here: https://****.to/3fyTFd6. If you haven't already, please report the buyer to us on this page: https://****.to/2A8UUx6.
  
  That said, we've outlined within our Payments Terms of Use (https://pages.****.com/payment/2.0/terms.html) that the "final outcome of the Dispute will be decided by the buyer's financial institution." As well as, "You agree to indemnify and reimburse us for all reversals, chargebacks, claims, costs, losses, damages, fees, fines, penalties and other liabilities and expenses incurred by us or brought against us by a third party arising out of (a) your breach of these Payments Terms of Use or the User Agreement including without limitation any violation of ****'s policies; (b) your violation of any law or the rights of a third party; or (c) any transaction processed by us for you for an item or service you listed on **** (including without limitation the accuracy of your item description or any claim or dispute arising out of items or services offered or sold by you)." Notwithstanding, we do offer seller protections when transactions met our eligibility requirements. You'll find the Payment dispute seller protections full terms on this page: https://www.****.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
  
  As we're only able to provide general policy information through this channel, we welcome any transaction/account specific questions be directed to our Customer Support directly. You'll find the ability to 'Contact us' on the Help & Contact page located at the top of our webpage. For easy access, I've included that link here: https://www.****.com/help/home
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  ****

• Review fromDavid F

  Date: 10/16/2022

  2 stars

  David F

  Date: 10/16/2022

  Their method of payment to sellers is a jaunt through a maze. They pay via one's bank account. This takes up to 3 days, giving **** the interest while the money is held. Just doesn't seem right.

  eBay Inc.

  Date: 10/31/2022

  Hello David,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding our payment processing times.
  
  When your buyer makes their payment, it can take up to 2 business days for that transaction to be settled between **** and their bank. Once the payout is initiated, it can take 1-3 business days for the funds to become available, depending on your financial institution. This is a standard time frame for an ACH transfer (bank transfer using your routing/account number). PayPal uses a different type of payout system, where they go through your debit card which can result in less processing time. In doing this, PayPal essentially "fronts" the cost while the bank settlement is still in process on the back end. If there ends up being an issue during the settlement, funds *** be recouped by PayPal. Instead of fronting the payment, **** follows the standard processing times in real-time. At this time, we do not have plans to add this option to our payout system. Nevertheless, Managed Payments is still relatively new, so we are consistently looking for ways to improve and enhance the experience. As such, I appreciate you bringing this concern to our attention.
  
  Lastly, we understand you have concerns **** *** be earning interest on the funds during this process time. We'd like to offer reassurance while the buyer's payment is processing, or when we place a seller funds on hold, the funds are not placed in an interest earning account.
  
  We appreciate that you have taken the time to give us feedback about your experience. Should you have any account specific concerns regarding your payouts, we'd encouraged you to reach out to customer support via our Help & Contact page.
  
  Respectfully,
  ****