Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

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  eBay Inc.

  2817w.45th street jacksonville, FL 32209

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  eBay Motors Protection

  730 E 8th St Hialeah, FL 33010-4546

Review Details

• Review fromPatrick G

  Date: 10/14/2022

  1 star

  Patrick G

  Date: 10/14/2022

  No wonder reviews are so negative. Their communication is awful, getting so speak to somebody is a chore, they make you click through a never ending click path and an automated chat robot. If you make a wrong click on the way, you just end up with a useless knowledge base article.
  When they email you, it's from do-not-reply emails, acting like blocking responses made their claims statements.

  eBay Inc.

  Date: 10/26/2022

  Hello Patrick,
  
  Thank you for your review. I'm sorry to hear you had a difficult time contacting our customer support team. Your feedback is valuable and we appreciate you sharing your experience.
  
  **** customer support is available by email, chat and by rques4tin a call back by visting our Help & Contact pages. To appropriately route you to the right department, we ask the user to select their reason for contacting. If you are directed to chat with our automated chat and need further assistance, you can always type "agent" or "representative" into the chat which will schedule a call back.
  
  We hope this is helpful and again, appreciate you providing your feedback.
  
  Sincerely,
  ****

• Review fromChanelle Z

  Date: 10/13/2022

  1 star

  Chanelle Z

  Date: 10/13/2022

  I really have to cut off ties with **** the lack of consideration and empathy is very bothersome the communication lacks as well everytime I go to ask a question they always want to say contact the seller then I go to contact the seller the seller says contact **** all this back and forth is ******** the seller and **** keep playing games I would advise nobody to deal with **** or the seller I perfumes this the last time **** does this to me their terrible

  eBay Inc.

  Date: 10/25/2022

  Hi Chanelle,
  
  We are sorry to hear of your experience. Please know that we are unable to discuss account specific information through this channel. That said, we are happy to provide general information surrounding our policies and procedures.
  
  ****'s goal is to provide a safe and fair marketplace for both buyers and sellers. We want to ensure a trusted marketplace for our customers, where they can buy and sell with confidence, knowing that **** has the policies, and processes in place to protect them. For buyers, we have the **** Money Back Guarantee in place for instances where an item does not arrive or arrives in a condition different than what was described in the original listing.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the day the item was delivered to let us know if there is a problem with the transaction. If we are made aware that there are issues with the order, buyers *** be eligible to return the product for a full refund of what was paid at checkout.
  
  Please note that there are two types of returns, remorse and not as described. Remorse is when the buyer has made a mistake when buying the item, such as selecting wrong size/color, or just simply doesn't want to keep the item. Not as described would be used when there is a problem with the item, such as the item being damaged during transit or if the item were to have defects that were not described in the listing.
  
  When a return is opened, we provide 3 business days for sellers to address the issue at hand. Should this timeframe pass, and a resolution was not met, either party can request that **** get involved. Please understand that **** cannot step in until the 3 business days has passed.
  
  That said, in a situation where return is opened as not as described the expectation within this timeframe is that the seller provides return label, or a refund, partial or full, to their buyer. However, if the return is due to buyer's remorse, the seller will be able to choose whether they would like to accept the return. Should the seller decline, **** is unable to step in and offer additional options, such as a refund, as these instances are decided by the seller. On the other hand, if the seller chooses to accept the return, then the return will go based off the seller's return policy. This information can be found within the listing under the Returns section.
  
  In either case, whether the seller provide a return label, or the buyer is responsible for the return, **** cannot initiate any money movement until tracking has indicated that the item has been returned to the seller. Once the refund has been processed, kindly note that it can take 3-5 days for the funds to reflect on the payment method used for the transaction.
  
  Should you require further assistance, please contact Customer Support via our Help & Contact pages.
  
  Thank you for your time.
  
  ****

• Review fromnickia n

  Date: 10/12/2022

  1 star

  nickia n

  Date: 10/12/2022

  They are not here for the sellers! I took a small break from selling but have a 100% seller rating and have been on **** for 15 years. They want to hold my money for a month to make sure the buyer is protected. What about the seller? How do I pay the shipping without the money? They can't even tell me how long I will have to endure these holds, simply because I didn't sell anything for a few years. So frustrating.

  eBay Inc.

  Date: 10/24/2022

  Hello Nickia,
  
  Thank you for your review. We understand you are frustrated with transaction holds and are happy to further explain.
  
  We know it's important that you receive your money as quickly as possible. However, to ensure **** remains a safe place to buy and sell, we *** place a temporary hold on funds until we can verify an item has been delivered. These holds apply to a variety of sellers including new sellers, sellers who don't have recent selling history, sellers who are selling high value items or new types of items, etc.
  
  Transaction holds are standard when selling on an ecommerce site until the seller has a proven track record. As our policies regularly change, even sellers who have been registered for years *** have holds placed if they haven't sold recently. To find out more about transaction holds, please visit:
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  We regret any misunderstandings and hope this helps clarify our holds policy.
  
  Thanks,
  ****

• Review fromXander G

  Date: 10/10/2022

  1 star

  Xander G

  Date: 10/10/2022

  Removing my items after 4+ years of selling on their platform for unknown reasons. The agents on the phone do not have a clue of their companies written policy and refuse to work with sellers to come to a solution. Rather just remove posts without warning.
  
  There's no wonder why **** is down nearly 50% from the start of this year.
  
  If you're a seller online, RUN to establish foothold somewhere else. There is NO WAY **** lasts another 2 years. They are a broken system beyond repairing due to management that is non existent. 2 weeks and still waiting for that "supervisor follow up"...

  eBay Inc.

  Date: 10/24/2022

  Hi Xander,
  
  We are sorry to hear that this has been your experience. Please note that we are unable to discuss account specifics through this channel. That said, we are happy to provide general information surrounding our policies and procedures.
  
  Periodically we will review members' accounts. During our review, we look over many different variables in an attempt to remove fraud on the site, prevent loss for us and our members, and keep **** a safe trading environment. Should we find that listings on the account are against the law, our policies, or have been requested to be removed by the item's rights owner, we'll remove these listings to help maintain a safe and secure marketplace. For your convenience, I have included a link to our Removed Listings article here: https://****.to/2nT5AXy
  
  While we recognize that members would like more specific information regarding the listing removal, please understand that we are unable to fulfill this request, as we do not provide specific information on what indicators led to the removal. The reason being we have found that by providing this information it *** provide ways for members to potentially circumvent our review process in the future.
  
  That being said, when action is taken on an account, such as a listing removal, we do educate members on why the decision was made. This information can be found in your **** messages, and will include what activity did not follow policy, next steps, as well as direct links to the policy that was violated. For a better understanding of why your listings were removed, we would encourage to review these messages.
  
  Thank you for your time.
  
  ****

• Review fromPaul T

  Date: 10/10/2022

  1 star

  Paul T

  Date: 10/10/2022

  I've been an **** customer since ****, always received 5 Star Reviews, never had a problem until now. I made and paid for an item on 7/24 only to immediately be told by **** that my purchase was not accepted since the Seller ended the sale. They then referred me to other Sellers to purchase the same item which I did. I then find out that my original purchase was accepted so I'm now being billed for two purchase for the same item.
  I contacted **** and they asked me to contact the Seller and ask if they would accept a return, the Seller refused. I again contacted **** and rather than issue me a credit and take the issue up with the Seller, they told me they would have to open a claim. I stated that this was unacceptable and should not have to wait to receive a credit since it was **** who referred me to a second seller. I then contacted my financial institution to put a stop on that payment.
  **** then informed me that since I contacted my financial institution, they were closing their review so now I get no credit and can't return the item to the Seller who ended the sale???!!
  So what **** has done is place all the responsibility on me to correct their mistake.
  Weeks later, my financial institution sent me correspondence from **** that I never responded to the Seller's request to return the item which is totally false and when questioned, **** could not produce a tracking number for a return.
  To add insult to injury, nearly three months after the initial purchase, I'm now receiving harassing messages from the Seller which includes a screen shot stating **** did a review (what review?) and settled the claim in the Seller's favor. These messages also include personal insults, racist comments about where I live and false comments that I've been banned from ****.
  I've spent and incredible amount of time trying to resolve this with both **** and the Seller, have been unable to do so, and have neither the time or desire to do so anymore. Can you please help?

  eBay Inc.

  Date: 10/24/2022

  Hi Paul,
  
  We are sorry to hear that this has been your experience. Please note that we are unable to discuss account specifics through this channel. That said, we are happy to provide general information surrounding our policies and procedures.
  
  We recognize there *** be times where buyer and seller reach an obstacle when trying to navigate a transaction and will request that **** step in to help. We are happy to be do what we can to correct the situation so long as we can verify this information within our system. If we are unable to confirm the issue, we *** be unable to fulfill the request made for resolution.
  
  In this case, you mentioned that **** was unable to fulfill your request for compensation. As such, a dispute was filed with your financial institution. Please understand that when a dispute is filed with another party, we no longer have access to that payment, preventing **** from issuing any refunds for this transaction, including courtesy refunds. As such, any cases opened on **** related to the transaction will be closed.
  
  Should a dispute be opened with your financial institution, you will need to continue with the payment dispute resolution process that was initiated, as **** will no longer be able to offer any assistance in obtaining a refund for the transaction. Kindly note this information is provided within our **** Money Back Guarantee Policy. For your convenience, I have included a link to this policy here: https://****.to/2k9PDKB
  
  Lastly, due to your experience and the information you have provided, I have partnered with our Trust and Safety Teams and have requested that the seller's account be reviewed. While we understand you *** like confirmation that action was taken against this member, we are unable to fulfill this request. For the privacy of our members, we will never disclose another member's account information, nor will we follow up on reports that have been submitted regarding another user.
  
  In the future, should you have concerns with sellers on the site, we ask that you report it to us using the following link: https://****.to/2WobeR8
  
  We appreciate you sharing your experience and thank you for your time.
  
  Regards,
  ****

  Paul T

  Date: 10/24/2022

  What you fail to realize and as you can tell by your records, on countless occasions, I attempted to return this item but was prevented from doing so by this seller's dishonesty and your poor policy.
  Remember, **** was the one who originally notified me that the seller ended the sale, **** was the one who referred me to another seller where I made another purchase and **** was the one who did nothing to resolve the situation.
  Regardless of your policy, how can you hold a customer accountable for following your indtructions?

• Review fromLashanda A

  Date: 10/06/2022

  1 star

  Lashanda A

  Date: 10/06/2022

  Recieved irem not as described. I reported it to the seller as told by ****. Seller threatened me go return item not as described. ****** says item was new n he is going to report my name to fraud if I return it opened at all. **** still says return it if I want refund. I don't take threats lightly am afraid of being put on fraud alert. Deformation of my character.

  eBay Inc.

  Date: 10/19/2022

  Hello Lashanda,
  
  
  Thank you for the opportunity to address your *** review. We understand you have concerns related to a recent purchase you have received not as described and subsequent issues with your seller. Unfortunately, we are unable to verify your information through this channel and as such, cannot provide account specifics. However, we are happy to share general information regarding this policy.
  
  First, we appreciate your feedback and expressing how you feel you did not receive the level of service you expected of ****. We personally want to thank you for taking the time to bring this to our attention. We're always looking for ways to continuously improve the services we offer and, again, thank you for letting us know about your experience.
  Based on the context in your review, it seems you purchased an item that arrived not as described. While situations like this are rare, they are still extremely disappointing to experience.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the date of receipt to notify us if there is a problem with their transaction. A seller can set their own return policy for when a buyer chooses a remorse return reason. However, if the buyer states there are problems in alignment with our Guarantee, a seller's return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout. Once the buyer opens a return request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask **** to step in to make a decision. Additionally, if a return is not opened within such timeframes, we are unable to hold a seller's funds and require them to provide a resolution.
  
  While we understand you have concerns related to your seller potentially making threats to report you, we would highly suggest to still follow the return process if you received an item not as described. Any seller and/or buyer can report a member but doing so does not ensure any action will be taken. Rest assured, we review any submitted report and will only take action if we can verify our policies have been violated.
  
  You can learn more about our **** Money Back Guarantee at the link listed below:
  http://pages.****.com/help/policies/money-back-guarantee.html
  
  Lastly, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  http://www.****.com/help/home
  
  Lashanda, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromANTHONY D.

  Date: 10/06/2022

  2 stars

  ANTHONY D.

  Date: 10/06/2022

  I am extremely annoyed by **** and how they treat their sellers. About a week ago, I got an email from **** saying that if I added a debit card, I would be able to get my payouts from items I sold "in minutes" instead of having to wait days. I did this, and yesterday sold an item. I listed it because I knew it would sell and I had an unexpected expense come up, so I figured that I would get the funds "in minutes". It is a day later and I still have not received my funds. They have no customer service email, all they have is a chat robot that spits out generic questions. I don't get what the whole point of having my change my debit card. So just a heads up to anyone planning to sell on there, it is a blatant lie that you will receive your funds "in minutes". So don't waste your time adding a debit card.

  eBay Inc.

  Date: 10/19/2022

  Hello Anthony,
  
  
  Thank you for the opportunity to address your *** review. We understand you have concerns related to your account status and timeline for receiving your seller payouts. Unfortunately, we are unable to verify your information through this channel and as such, cannot provide account specifics. However, we are happy to share general information regarding this policy.
  
  First, we appreciate your feedback and expressing how you feel you did not receive the level of service you expected of ****. We personally want to thank you for taking the time to bring this to our attention. We're always looking for ways to continuously improve the services we offer and, again, thank you for letting us know about your experience.
  
  From the context of your complaint, we understand your issues is centered around the speed at which your seller payouts are released. With **** managing your payments and facilitating the movement of funds, we are currently held to strict standards for account security and government compliance. Therefore, we have found that issuing payouts directly to your bank account to be the safest way to comply with these standards.
  
  As an **** seller, the only option to be paid out for **** sales is through a verified checking account. When a bank account is added by manual entry instead of bank online sign-in method, the seller will be asked to verify their account through microdeposits. There are instances where verification fails due to the account type not being accepted, bank information being incorrect, or microdeposits expiring when they are not entered within the allowed timeframe.
  
  As you mentioned in your letter, part of the checking account verification process occurs when microdeposits are sent to the account information your provided. When sent, these amounts must be entered within the red banner listed across your **** selling account page to complete the verification process. If you have confirmed that these amounts were either not received or not entered through the aforementioned steps, we advise you to re-enter your bank account information to reset the verification process here:
  https://ppcapp.****.com/myppc/wallet/list
  
  Lastly, we would suggest reaching out to our Customer Support via our Help & Contact pages. Once reached, we can verify your account and explore further assistance regarding your seller verification.
  
  Anthony, we appreciate the opportunity to review and address your concerns.
  
  
  Sincerely,
  
  ****

• Review from[email protected]

  Date: 10/05/2022

  1 star

  [email protected]

  Date: 10/05/2022

  I bought two items though **** on 9/6/2022 . My order includes Two Ceiling Fan Remote Controls for Hampton Bay UC7078T with Reverse. But days later What I received was completely wrong. The items received have no name of any manufacture company and don't work at all. Started from that day I spent many many hours working for the replacement or refund but failed so far.
  There were several **** representatives worked with me for the case. The first two were *** and ***. On the early morning of 9/14 *** got **** usd from me by walking me to buying gift cards for the return. He also offered me some dollar rewards. But I never received anything as he offered. The *** called me and communicated with messages started 9/14/2022 without my corporation. Since then I didn't see any data in my **** account.
  
  On last Friday (9/30/2022) **** informed me that **** has closed my return and from that day no longer respond to me anymore.
  
  
  The fact is I requested for shipping label numerous times but never been able to get one. Because **** don't have my purchase record. When ever I tried to make return on **** website I failed. The error messages included , sometimes technically error and sometimes no record. So no one provided me with any return address or shipping label. As the result, as of now , I am still unable to return the items yet.

  eBay Inc.

  Date: 10/18/2022

  Hello George,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding our **** Money Back Guarantee policy.
  
  In reviewing your message, it appears you *** have fallen victim to a scam which occurred outside of ****. First, We're sorry to hear that this has happened. Please understand that there are groups online that prey on individuals by using a trusted company's name, such as ****, to lure them in and create a false sense of security. Although this is rare, it can happen. We'd like to walk through this with you to provide a better sense of understanding while also providing the warning signs that you can look for in the future to prevent this from happening again.
  
  Rest assured that **** will never ask that you provide your banking or credit card information over the phone, ask you download a third-party application to allow access to your device, or require that you purchase gift cards in order to receive assistance. **** only offers support from within our website using our Help & Contact link that is available at the top of our webpage. We do not offer Customer Support assistance via texting, and any email messages from our teams will show in your **** Messages or come from an ****.com domain.
  
  In order to further protect yourself, we would highly recommend updating any personal online banking passwords, your **** password, as well as your email password. We would also recommend blocking the phone number(s) that contacted you asking you to buy gift cards.
  
  Regarding the items you received which didn't work, please know under the **** Money Back Guarantee, buyers are entitled to a no cost return if an item arrives damaged or not as described. Once a return request has been accepted, the buyer will receive a return shipping label from either the seller or ****, where applicable. The buyer is also provided a date by which to ship the item back. If the item isn't shipped back by the provided date, we *** close the request. More information about returning an item for a refund can be found here: https://****.to/3dCr8Fn
  
  Despite the above information, we understand from your message you had issues printing your return label. Since we are unable to share While we are unable to share specific details regarding your account on this channel, we would encourage reaching out to customer support via our Help & Contact pages, so we *** resolve any outstanding order concerns.
  
  We once again appreciate that you have taken the time to give us feedback about your transaction.
  
  Respectfully,
  ****

• Review fromGreg M

  Date: 09/30/2022

  1 star

  Greg M

  Date: 09/30/2022

  Stay far far away from ****! Customers like I are misinformed by their teammates if that's what you call them. Purchased a product that took 3 weeks to cloud up our inground pool. Because of this, we took the supposedly new"as listed" product to our local pool company for Bioguard testing. Test came back 7 days later that we paid for testing as product was old and defective. Reached out to **** and seller as this was then told to me it was less than a year old. **** informs me to leave proper feedback for seller because of this to only the next day remove it! **** is an utter joke and so so glad when Amazon hopefully soon puts them out of business.

  eBay Inc.

  Date: 10/08/2022

  Hello Greg,
  
  
  Thank you for the opportunity to address your *** review. we understand you have experienced an unfavorable transaction and return with your seller. Additionally, we gather concerns you have related to leaving a feedback and it later being removed. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  From the context in your complaint, it sounds like your recent **** Customer Support experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
  Based on the context in your review, it seems you purchased an item that arrived not as described. While situations like this are rare, they are still extremely disappointing to experience.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the date of receipt to notify us if there is a problem with their transaction. A seller can set their own return policy for when a buyer chooses a remorse return reason. However, if the buyer states there are problems in alignment with our Guarantee, a seller's return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout. Once the buyer opens a return request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask **** to step in to make a decision. Additionally, if a return is not opened within such timeframes, we are unable to hold a seller's funds and require them to provide a resolution.
  
  You can learn more about our **** Money Back Guarantee at the link listed below: http://pages.****.com/help/policies/money-back-guarantee.html
  
  Furthermore, while we are not able to dig into account specifics through this channel, there are multiple reasons why I feedback might be removed. Feedback guidelines are laid out within our Help & Contact pages, as well, **** offers seller's feedback protection through specific selling options and programs.
  
  For any further questions, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  http://www.****.com/help/home
  
  Greg, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromMichael F

  Date: 09/29/2022

  1 star

  Michael F

  Date: 09/29/2022

  I opened my first account last June, never bought or sold anything on the website, or contacted any buyers or sellers, and recieved a permanent ban. Best I can tell is that I checked to see if they sold gun parts, saw that they didn't, and left. Apparently, they banned me a few days later, but I didn't check the email, until last night when I checked thier website for a normal collectible item, and found my account to be banned. I talked to one of their representatives, they wouldn't tell me what I did, and confused me when they asked me what I was trying to buy, I thought they meant at the moment, had not checked the date on the email.They said the ban was permanent and could not be appealed. So **** is basically a marketplace that you walk into, ask if they have something, find out they don't, walk out, come back a few months later and be banned for life.

  eBay Inc.

  Date: 10/07/2022

  Hi Michael,
  
  We appreciate you sharing your experience with us. Although we are unable to discuss account specifics through this channel, we are happy to provide information regarding our policies.
  
  There are four general reasons why an account would be suspended:
  
  • Serious violations of our rules or policies.
  • Fee-related suspensions.
  • Concerning or risky behavior.
  • Potentially concerning account history.
  
  In addition, we review many different variables on an account in an attempt to remove fraud on the site, prevent loss for us and our members, and keep **** a safe trading environment. Should the account display certain patterns or behaviors that pose a risk to ****, we *** choose to restrict or suspend the account. This information is laid out in our User Agreement under the Using **** section.
  For your convenience, we have provided a link to our User Agreement below:
  http://pages.****.com/help/policies/user-agreement.html
  
  Please note that we do consider a member's full history when making the decision to restrict or suspend an account. We review several aspects of the account such as the account's registration information, reports we *** have received, member to member messages, and any transactions on the account.
  
  While I understand that this process *** seem unfair, please know that we do not take these situations lightly. In order to make **** a safe place to sell, we hold all of our members to certain standards.
  
  We recognize that members would like more specific information regarding the suspension; however, please understand that we are unable to fulfill this request, as we do not provide specific information on what behaviors we have found to be a risk to our site. The reason being we have found that by providing this information it *** provide ways for members to potentially circumvent our review process in the future.
  
  We hope this information provided a better understanding of this process.
  
  Regards,
  ****