Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

• 

  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

• 

  eBay Inc.

  2817w.45th street jacksonville, FL 32209

• 

  eBay Motors Protection

  730 E 8th St Hialeah, FL 33010-4546

Review Details

• Review fromSean M

  Date: 09/26/2022

  1 star

  Sean M

  Date: 09/26/2022

  I made a sale, shipped the item, received confirmation that the item was delivered, and am still waiting to be paid. The delays and constant hoops to jump through are inexcusable. One must pay to sell on ****, AND pay to be paid. This horse race is rigged, and I just want my rightful owe. It's been a week, and many more for others. Very unsatisfied, and very discouraged. Shame on y'all. Shame.

  eBay Inc.

  Date: 10/03/2022

  Hello Sean,
  
  Thank you for your review, we're sorry to hear you've had difficulty receiving your funds for a recent transaction.
  
  To ensure **** remains a safe and trusted marketplace, we *** place temporary holds on funds on new accounts, infrequent selling account with less than a certain number of transactions, sellers who are below standard, etc. In most cases, funds are released within 24 hours of delivery confirmation. For more on transaction holds, please visit:
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  Once the funds are released, payouts are processed daily and depending on your banking institution, it *** take 1-3 business days for your funds from **** to be available in your bank account. To find out more about getting paid for items you've sold, please visit:
  https://www.****.com/help/selling/getting-paid/getting-paid-items-sold-?id=4814
  
  Thanks,
  ****

• Review fromKent H

  Date: 09/26/2022

  1 star

  Kent H

  Date: 09/26/2022

  I wanted to get into selling items online. I decided to do it on ****'s website, but it was a big mistake. I've spent the last week trying to get them to make things right and they told me today that they would not help me.
  
  I'm going through the process right of removing the 16 items I have listed and moving to another platform to sell my items and I will be deleted my **** account for good.
  This started last week. I had a seller purchase two separate items that I had listed and both items had separate shipping amounts. After the sell purchased the two items I went to print the shipping labels and **** had automatically put the two items together on one shipping label and instructed me to ship them together, which I did.
  
  Once the seller received the items he messaged me asking for a partial refund stating that **** charged him double shipping when they were shipped together. This is the first time I shipped something in ****. I immediately replied and told the customer I was not sure how to refund the items and to contact **** to get a refund. The buyer then became rude and left two negative feedbacks in my account saying many things that were un true.
  
  I contacted **** 4 times and was told the first 3 times by different employees that they would personally remove the negative feedback due it not meeting their community standards and one even mentioned that the buyer was trying to extort me. Fast forward to today. I called and talked to ********** (The **** Sales Lead) Not sure if this is true or not as he would not verify this in any way. I pointed out to him the issues and how I was told several times that this would be fixed.
  
  He stated that there was nothing they could do.... here's some words verbatim from Ebays ************** section
  
  "Requesting a partial refund without returning the item" NOT ALLOWED
  "Request additional items or services not included in the original listing or asking for a discount" NOT ALLOWED

  eBay Inc.

  Date: 10/03/2022

  Hello Kent,
  
  Thank you for your review, we're sorry to hear of your experience and that you want to close your account.
  
  Sellers should work to resolve issues with their buyers and in a situation where a seller has not set up combined shipping discounts for discounts to apply automatically and the seller combines shipping, the seller should refund the buyer the difference in shipping they paid. The seller can do this through the order details, eBay cannot refund shipping for the seller. It's always a good business practice to refund shipping overages and to communicate with buyers professionally, just as if you were a brick-and-mortar store working with a customer directly. If you haven't set up combined shipping discounts, please visit the following webpage: https://www.ebay.com/ship/prf
  
  Only in rare situations will eBay remove a buyer's feedback. Feedback is an opinion-based forum for buyers to leave their honest review of their eBay experience. Buyers are not allowed to threaten to use feedback to force sellers into meeting their demands. If a buyer leaves feedback stating the facts, but didn't use it to threaten the seller, it's not considered extortion. To see more on our Feedback Extortion policy, please visit: https://www.ebay.com/help/policies/feedback-policies/feedback-extortion-policy?id=4230
  
  We recommend continuing to work with the buyer to resolve the issue. If the buyer wants to revise their feedback, they can after you send them a feedback revision request. To request a feedback revision request, please visit the following webpage: https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=4102#section2
  
  Thanks,
  eBay
  

  Kent H

  Date: 10/03/2022

  Hello, thanks for you less than helpful reply. The buyer messaged me several times and was abusive through messages. I tried to work with the buyer. Maybe if you protected your sellers more and not only the buyers you wouldn't have so many negative reviews about your company. It's ridiculous to get treated the way I have buy not only the buyer l, but eBay. You have no remorse or care for your sellers and it shows. I have already deleted my account and loved all 20 of the items I had listed on eBay to Facebook market place. Thanks for nothing once again. I will never buy or sell anything on your platform and I will continue to warn others if your shady and dishonest business practices. Maybe you should update your polices if you are not going to enforce the ones easily available your website.

• Review fromSpencer B

  Date: 09/25/2022

  1 star

  Spencer B

  Date: 09/25/2022

  I purchased a pair of shoes that were confirmed by the seller as Like New. When the shoes arrived, they were full of human hair, logo material was clearly frayed, & a lace eyelet was so severed, the shoe material was torn beyond the hole. I communicated with 3 different **** employees on 9/16& was told by QC that I'd be receiving a return shipping *************** Then, some other employee contacted me days later after I'd received no label by email & was told I wouldn't receive a label after all.. !? Absolutely ridiculous customer service failure.

  eBay Inc.

  Date: 10/01/2022

  Hello Spencer,
  
  
  Thank you for the opportunity to address your *** review. I understand you have experienced an unfavorable transaction. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  From the context in your complaint, it sounds like your recent **** and Customer Support experiences did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  Based on the context in your review, it seems you purchased an item that arrived not as described. While situations like this are rare, they are still extremely disappointing to experience.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the date of receipt to notify us if there is a problem with their transaction. A seller can set their own return policy for when a buyer chooses a remorse return reason. However, if the buyer states there are problems in alignment with our Guarantee, a seller's return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout. Once the buyer opens a return request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask **** to step in to make a decision. Additionally, if a return is not opened within such timeframes, we are unable to hold a seller's funds and require them to provide a resolution.
  
  You can learn more about our **** Money Back Guarantee at the link listed below: http://pages.****.com/help/policies/money-back-guarantee.html
  
  Lastly, please consider reach out to Customer Support through our Help & Contact pages. We would be happy to provide you with more details and personalized assistance.
  http://www.****.com/help/home
  
  Spencer, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromClevon H

  Date: 09/24/2022

  1 star

  Clevon H

  Date: 09/24/2022

  I have ordered items for all four of my cars for small parts to full engines so as a so called valued customer I am disappointed how **** has treated me I contacted a seller about 28 in rims he stated it was a rim I could use it for a spare so when I received the rim it was not the correct wheel I used **** return policy and was rejected by seller with know explanation I contacted **** and was told because I choose to put don't fit seller has option to denied return this is an out rage and the customer service rep hung up on me when I ask for her to show me this in **** policy's I am truly upset I have lost $659.00 because I was mislead on a sellers post I will no long use **** I promise

  eBay Inc.

  Date: 10/03/2022

  Hello Clevon,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Although we appreciate your loyalty in using **** to purchase items needed for your vehicles, it's important to note the return reason "Doesn't fit" is considered a remorse return which falls under the seller's return policy in the listing. As per the **** Money Back Guarantee policy, "When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller *** exercise their discretion to accept or deny the return." You'll find this policy fully outlined here: https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  Naturally we would hate to see any of our members leave the site. We recognize this *** not be the answer you were hoping for in this situation, but we hope you'll understand our limitations in a situation such as this. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback. Regardless of your decision, we wish you the very best.
  
  Respectfully,
  ****

  Clevon H

  Date: 10/04/2022

  **** has still failed to show me on this particular seller's page that it said no returns I have been watching this item on **** watch feature I've read all content to this item because it was something I was lead to believe fit my car and it wasn't I have a screen shot of this same item time stamped showing no disclosure of no returns policy of his post **** has given me the run around and hang up on me too many times I will never use **** again And I'm pretty. Sure they can see how much I've spent over the years peace and I will always encourage my friends and family not to use this company where your only a dollar sign

• Review fromKevin M

  Date: 09/23/2022

  1 star

  Kevin M

  Date: 09/23/2022

  I opened an account to sell items on **** after having sold on Etsy for some time. Made one sale on **** and I've had nothing but problems that go on and on. **** has attempted multiple times to wire the funds from my sale ($98) to the bank account I gave them. They keep telling me the funds won't go through. The account info is correct!
  I called their customer service number which btw is almost impossible to find on their website, and spoke to someone who wasn't really very helpful and told me that it was my banks mistake and to call them. Called my bank and they said the issue was on eBays end.
  **** has sent repeated messages to check my bank information but they only show the transfer number and the final four numbers of my account so there's no way for me to verify that they're using the right account info. They suggested that I re-enter my account information, to do that they require you to log into your bank account through THEIR site, not at all comfortable with doing that, I didn't have to when selling on Etsy. Finally I went ahead because I want my money but when I tried to log into my account through them **** told me I had the wrong login info! I've had that account for decades, I know what the login is! And if you try too many times to log in unsuccessfully your acct locks...so that was out. Ok, next suggestion from them was to delete that account and open another but when I tried to do that I got a message saying I needed to add another account first. I only have one bank account! Ok, then they suggest I have the payment sent to my debit card so try that; every time I entered the info for my debit card ****** I got a message saying there was a problem and to try again later, six times!
  I've de-listed everything else on **** and just want to cancel my account with them because I'll never deal with them again but I still want my damned money! I'm also considering filing a civil suit in small claims court just for the aggravation their causing me.

  eBay Inc.

  Date: 09/29/2022

  Hello Kevin,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we appreciate you choosing **** to sale your items and regret any frustrations you've experienced while setting up your selling account to receive payouts. I understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  
  We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access. You can find further information on our data security procedures in our Security Center here: https://pages.****.com/securitycenter/index.html
  
  Please note sellers must have a bank account on file to receive payouts and this information must be verified prior to being able to receive payouts through a debit card instant transfer. Additionally, sellers are not able to remove their bank unless they replace it with a different account. Meaning that you would have needed to add a different bank account prior to being able to delete the current bank account on file. You'll find this information outlined within our Payments Terms of Use using this link: https://pages.****.com/payment/2.0/terms.html
  
  That said, if you're still experiencing issues adding your bank account for payouts, we'd encourage you reach out to us directly so we can assist in walking you through further remedies that *** be available. Kindly not, we're not able to answer any legal concerns. If you want to contact **** with legal concerns, we'll have to direct you to our site's User Agreement so you can get more information about this. The User Agreement is essentially a member's contract with us, and it addresses any questions you *** have about our liabilities and arbitration. You'll find our User Agreement fully outlined on this page: https://www.****.com/help/policies/member-behaviour-policies/user-agreement?id=4259
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromDavid G

  Date: 09/22/2022

  1 star

  David G

  Date: 09/22/2022

  ****'s money back guarantee is a scham. There is now NO WAY TO CONTACT **** VIA VOICE. They have removed all ports of access. Any number you dial gives you the same **** and sends you right back to the useless website. I have a problem outside the norm and absolutely no way to resolve it. I paid for an item that was misrepresented, never received the item as advertised, and can't get the problem resolved and my money back. **** has apparently put everything up to a computer to resolve. I'm high and dry. The seller can't even get hold of someone because the program will not let him refund the money! **** EPITAMIZES THE **WORST** IN CUSTOMER SERVICE!!!

  eBay Inc.

  Date: 09/26/2022

  Hello David,
  
  Thank you for sharing your experience with us. I understand you have concerns regarding a recent purchase and your coverage under **** Money Back Guarantee. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, I understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  
  Our **** Money Back Guarantee policy is in place to protect your purchase for up to 30 days after the delivery date if an item arrives damaged or not as described. Additionally, if an item doesn't arrive our policy will protect your purchase for up to 30 days after the estimated or actual delivery date. There are a few exceptions that would not qualify for protection such as a digitally delivered item, or an item in a category not covered under this policy. However, if an item is not covered the listing would show a message regarding this. While you can open and request us to step in on a claim through ****.com, you *** also contact our representatives following the steps outlined above. Please keep in mind, once a claim has been opened the seller will have 3 business days to resolve your concern before we can step in.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

  David G

  Date: 09/27/2022

  I would like to know how to contact **** via LIVE Chat or email. I could find it nowhere. It is like a heavily guarded secret. Please be specific. I won't believe it till I see it.

  eBay Inc.

  Date: 10/02/2022

  Hello David,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  The best way to reach our Customer Support is through our Help & Contact pages top of most **** pages. After answering a few questions, your concerns will be directed to the best person to address your issue. At the bottom of the last page, you will be presented with any contact option available whether that be live chat, email, or a call back request.
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromAnonymous B

  Date: 09/21/2022

  1 star

  Anonymous B

  Date: 09/21/2022

  Tragic. They are very harsh to sellers, after how they treated me as a seller I am never ever buying on their platform ever again and am telling all my friends not to ever buy on ****. I hate **** so much, no other business has ever treated me this badly. I suggest to other customers to shop on other platforms and support sellers and platforms that are actually fair to their sellers and not this level of abuse, and please @**** don't write a reply apology to me, this is to warn others not everything is about you.

  eBay Inc.

  Date: 09/26/2022

  Hi *******,
  
  We are sorry to hear that this has been your experience. While we would like to share general details regarding our policies and procedures, your review didn't include enough information to determine your concern.
  
  If you would like to reply with some additional information regarding your account issues, we would be happy to address the matter further. Please note, however, that we are unable to provide account specific information through this channel.
  
  Should you need account specific information, please reach out to our Customer Support teams via our Help & Contact Pages. For your convenience, I have included a link to this page here: https://www.****.com/help/home
  
  Thank you for your time,
  
  ****

• Review fromHeather H

  Date: 09/20/2022

  1 star

  Heather H

  Date: 09/20/2022

  My husband and I were trying to purchase a vehicle on ****. in the past never had any problems buying anything off of the site of course it was lower costly items nothing this outrageous or of this magnitude. well we had gotten as far as to the point of getting all the information to **** the sellers information our information and all we had to do was call **** to get the money transfer going. Well we had someone come on the phone who we could not understand we were not rude at all he kept talking we kept trying to stop him from talking so we could tell him that we could not understand a word he was saying and he rudely said OK goodbye and hung up on us.then we received an email from the seller saying that **** did not recommend her selling to us because we were not serious about the purchase which was not true at all or he wouldn't have been trying to make all of this happen during our work hours. she then contacts us herself and is very rude saying that we were wasting her time and we were not. she said that **** let her hear what was said and that we were yelling at him and all sorts of other things that were nothing short of a lie. nothing but a lie! the company is wrong for that the seller is **** and dumb for allowing **** to mess her up on earning some money on something that we were more than ready to purchase and go through with the sale but because we could not understand this person and they did not like the fact that we told them we could not understand them they ruined the whole thing for both of **. she was hateful towards ** and it was the purchase of a car. ***** accord 2008 under the name of **** ***. please if anybody sees this do not try to make a deal or try to purchase this from this woman she not only lives very far from where we are But she was so quick to believe the man from **** if he really was from **** we're starting to wonder ourselves I even offered for her to call us personally and work it out but she refused, so her loss

  eBay Inc.

  Date: 09/25/2022

  Hello Heather,
  
  Thank you for taking the time to share your candor.
  
  We appreciate the information you have shared but are concerned that this transaction *** have been a scam found online where the individual you were working with was posing as an **** representative.
  Please be aware, some members of the community have reported receiving messages or speaking with fake customer service representatives referencing a transaction that involves **** that are not legitimate. Common factors in these scams include, but are not limited to:
  • The listing was originally found on a website other than ****.com, usually a website that specializes in local, classified style listings.
  • A story involving death, divorce, or military deployment as justification for why the vehicle is for sale.
  • Priced far below market value.
  • The seller states the vehicle is stored in an **** warehouse and **** will be handling the shipping.
  • The buyers receive a fake **** invoice which asks for payment via **** gift cards. **** Motors does not send invoices nor take payments.
  If you found this vehicle advertised through another website (such as Craigslist, OfferUp, Facebook Marketplace, etc.) that advised that **** would protect that purchase, that is a lie and is intent on stealing your money. **** doesn't protect or handle payment for purchases arranged through any other site, and we haven't received any payment from you. Please understand, **** we will never ask you to provide your banking information in order to initiate a transfer of funds when buying a car. If somebody, even if they say they are a representative of ****, asks you to provide your banking information over the phone, that is a scam.
  
  Additionally, **** does not provide recommendations on who vehicles are sold to. For vehicle sales, **** is purely an advertiser and does not provide advice regarding a vehicle transaction.
  
  We have updated our contact options to online chat and callback request available at the link below. We have found that callbacks are superior in alleviating long holds and ensure that your calls are properly routed to the right team for a quicker resolution. If you're ever curious regarding a vehicle transaction, we would encourage you to contact our customer service directly using the link provided below:
  
  Contact us here: https://www.****.com/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000
  
  Learn more about staying safe while buying a car online: https://pages.motors.****.com/buy/security/
  
  
  Thank you again for your time and we wish you a good rest of your day.
  
  Sincerely,
  ****

• Review fromTheresa W

  Date: 09/20/2022

  1 star

  Theresa W

  Date: 09/20/2022

  **** is holding my money from items I sold hostage and refuse to get me the funds in any way other than forcing me to provide my bank account and routing information. I've asked if the funds could simply be used to purchase something on their platform and they have refused that as well. There is no offer of a check payout, some sort of gift card issuance, nothing. Literally the only option is for me to provide them with confidential financial information, and that I agree they are allowed to deduct "fees, etc" from my account. They feel that an email notification prior to that happening is sufficient. There is no way to opt out of allowing them to do that. All they will tell me is how secure their system is. I do not accept those terms and they refuse to give me the money they owe me.

  eBay Inc.

  Date: 09/25/2022

  Hello Theresa
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  
  On ****, PayPal is no longer used for sellers to receive payments. Instead, **** is managing payments. Managing payments is the way business is done on **** and it's essential to enhancing the buying and selling experience on the marketplace. When **** manages payments, you can sell and get paid in one place, on ****, and buyers have new ways to pay.
  
  Since 2018, we've managed billions in payments and over 4 million sellers globally have registered for **** to manage their payments with more joining every day. As we are managing payments, we are required to meet strict regulatory obligations and have strict regulations on how funds can be paid to our users.
  
  Per our ****'s Payments Terms of Use, "We reserve the right to manage the risks associated with providing you the Payment Services, by placing restrictions on your access to your funds when deemed necessary, as described in further detail below. You agree that we *** place holds on your funds or instruct a payment service provider to hold your funds, prior to disbursement. Each hold *** be based on factors including selling history, seller performance, returns, chargebacks, riskiness of the listing category, transaction value, the ability to make direct debits from your Linked Financial Account, or the filing of **** Buyer Protection Program claims."
  
  Ultimately, we require your personal banking information to use our services. This means you are required to link a financial account, so you *** receive settlements of proceeds from Managed Payments to your **** account. To help ensure **** remains a safe place to buy and sell, and to meet our legal and compliance obligations, we *** place a hold on funds, for example, if there is not an acceptable financial account linked.
  
  We understand that you would prefer to receive your funds through a check, gift card, or another type of payout method. Unfortunately, because of the strict regulations that we previously described; we cannot use any of those types of payout options. If you cannot provide the information which would allow us to provide you with your funds, your funds will be paid following the escheatment process in accordance with state and federal regulations.
  
  While we cannot share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction.
  
  Best wishes.
  
  Respectfully,
  ****

  Theresa W

  Date: 09/26/2022

  It's not acceptable to me that **** will not allow me to use funds it's "holding" because I refuse to provide them with confidential financial information. There has to be an alternate way to receive money that is owed to me. The transaction with the seller has been completed with no issue. **** has happily taken their cut for all fees, etc. It makes no sense and in no way enhances my experience as a seller on **** for them to steal money from me, which is essentially what they are doing. I don't feel it's unreasonable to expect to at least access the funds to purchase something on ****, since they are the ones who will not give me the funds that belong to me and offering no option other than providing them what is essentially access to my bank account. They reserve the right to pull money from it at any time for any fees they are due. What's to prevent a glitch from cleaning out my bank account? Or a hacker doing the same? **** will take no responsibility for an outside party's actions, I'm quite sure. And what does **** do with customers who do not have a bank account? They certainly exist. What then? **** steals their money as well? They allow buyers to use a credit or debit card to pay. Why can a seller not be allowed that same privilege? The rating stands and I absolutely do not recommend **** to anyone.

• Review fromHoward W

  Date: 09/17/2022

  1 star

  Howard W

  Date: 09/17/2022

  I've been a **** customer for over twenty years and have bought and sold many items. I have a perfect history. I recently sold an item, shipped it immediately via *** ***** is worthless) and it arrived on schedule to the buyer. No disputes or issues. **** policy is to hold my money. 14 days? First I was told I should have used their recommended **** carrier, next I was told I hadn't sold an item for awhile. Even spoke to a manager who advised it is **** policy to hold my money. Again, the transaction was perfect, zero issues and they couldn't release my money. This is a perfect example on how BIG Companies fail. When they don't take care of the customer (me) in this instance, and make excuses rather than fixing the problem. I did every right. It just goes to show you that the shady people are winning the battle. Nice guys finish last on ****. Avoid it like the plague.

  eBay Inc.

  Date: 09/23/2022

  Hi Howard,
  
  I am sorry to hear that this has been your experience. Although we are unable to discuss account specific information through this channel, I would be happy to provide general information regarding our policies and procedures.
  
  Because **** must adhere to certain legal and compliance obligations outlined in our Payments terms of use, we *** be required hold funds in certain circumstances.
  
  Even after verification, funds can be held for numerous reasons to encourage best-selling practices that promote successful order fulfillment. We also hold funds from transactions to mitigate loss for **** should buyers open claims/disputes. This reduces the need to seek reimbursement from sellers or attempt to charge their payment methods, as we already have the funds on hold.
  
  Kindly note that we evaluate every transaction at the time of checkout, placing holds when appropriate to ensure that the transaction is completed smoothly. Should an account or the items sold change significantly, we *** hold the funds until delivery confirmation to ensure that sellers maintain a good level of service with these changes. Once sellers continue to trade successfully, the chance transactions being held reduces.
  
  That said, there *** be situations where although tracking confirms delivery, funds will continue to be held. For example, if the product is a high-priced item, we *** allow the maximum time for these holds. This extra time frame allows the buyer to not just receive the item but also ensure that it is as described.
  
  In addition to the above, there *** be times where we determine a bank account is high risk even after it has passed **** If there are concerns with the bank account, we will place a hold on funds and request additional verification.
  
  We understand you *** not have been aware of these holds; however, we do specify within the listing flow that funds *** be held from transactions. We also have Help pages that outline our transaction holds policy. This information can be found here: https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  If you have any additional questions or concerns, please don't hesitate to reach out to Customer Support through our Help & Contact pages
  We appreciate you sharing your experience and thank you for your time.
  
  Regards,
  
  ****