Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

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  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

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  eBay Inc.

  2817w.45th street jacksonville, FL 32209

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  eBay Motors Protection

  730 E 8th St Hialeah, FL 33010-4546

Review Details

• Review fromGary K

  Date: 09/16/2022

  1 star

  Gary K

  Date: 09/16/2022

  **** scammed me out 998 and signed me up for PayPal for $4800 they totally wiped out my **** and sign in information

  eBay Inc.

  Date: 09/23/2022

  Hello Gary,
  
  Thank you for your review. We're sorry to hear about your recent eBay experience. We'd love you assist you further with your issue and welcome you to contact customer support by visiting our Help & Contact pages.
  
  Sincerely,
  eBay
  

  Gary K

  Date: 09/23/2022

  Why is it so hard to get to customer support

• Review fromStanley M

  Date: 09/16/2022

  1 star

  Stanley M

  Date: 09/16/2022

  I bought a set of tires from a company **** helps out selling the product I've been getting the runaround about my product for the last 5 months **** been getting me the runaround the company has been closed for 2 years but **** still have them on their website it has been a thousand views about this company that they are scamming people back in April the 21st I bought a set of tires from mega Auto Parts I have been sending in documents at the documents trying to get my money back **** lies and said they protect the buyers guarantee money back I have not got no help from **** at all I have proof that this company is closed so who is running the company and how is **** allowing this to happen through their platform they have scanned thousands of people in the year time has nobody got their tires or **** gave them their money back the *** needs to look into **** and this tire company because they have scam peoples out of hundreds thousands of dollars

  eBay Inc.

  Date: 09/20/2022

  Hello Stanley,
  
  
  Thank you for the opportunity to address your *** review. I understand you have experienced an unfavorable transaction with your seller. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  From the context in your complaint, it sounds like your recent **** Customer Support experience does not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
  Based on the context in your review, it seems you purchased an item that arrived not as described. While situations like this are rare, they are still extremely disappointing to experience.
  
  Per the **** Money Back Guarantee, buyers are given 30 days from the date of receipt to notify us if there is a problem with their transaction. A seller can set their own return policy for when a buyer chooses a remorse return reason. However, if a buyer states there are problems in alignment with our Guarantee, a seller's return policy will be superseded, and they can return the product for a full refund of what was paid upon checkout. Once a buyer opens a return request, sellers are given 3 business days to come to a resolution with the buyer. Should no action be taken, the buyer can then ask **** to step in to make a decision. Additionally, if a return is not opened within such timeframes, we are unable to hold a seller's funds and require them to provide a resolution.
  
  You can learn more about our **** Money Back Guarantee at the link listed below: http://pages.****.com/help/policies/money-back-guarantee.html
  
  Lastly, we understand you feel deceived and cheated by your seller of the tires. We appreciate your firsthand accounts and report regarding the situation. However, outside of opening an **** Money Back case for protection on your funds, you would have the direct option of reporting your seller through official reporting process. For future scenarios where you feel it is necessary to report a seller, please explore the link below. This "Report a Seller" link can also be found in our Help & Contact Pages.
  
  "Report a Seller"
  https://www.****.com/help/action?topicid=4022
  
  Stanley, we want to thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromMiguel O

  Date: 09/13/2022

  1 star

  Miguel O

  Date: 09/13/2022

  A seller sold me counterfeit legos advertising them as authentic so after initiating a return and getting harassed by the seller I left negative feedback which was in my right. **** removed the feed back and refuses to give me the reason why. I am waiting for an explanation of the ground on which the feed back was removed since my feed back was accurate. The seller sold me counterfeit merchandise "true". The seller became argumentative through messages "true". The seller violated copyright laws "true". it is my right as an eBayer to leave feedback. **** took my voice away and nullified the feedback system they created to best suit their interest and that of the sellers. I am already done with **** and once my return credit is cleared I am closing the account. I do still await an explanation of what grounds **** removed the feedback. **** already has tons of bad publicity especially with limiting refurbish technology sellers unless they join eBays corrupt program. **** is letting seller sell counterfeit merchandise and I have proof. The Copyright they Violated was Disney/ Marvels/Lego. Laws exist for a reason, without laws there is chaos. **** needs to be held accountable. The sellers name on **** by the way is paulinmoor_34.

  eBay Inc.

  Date: 09/19/2022

  Hi Miguel,
  
  We are sorry to hear that this has been your experience. Although we are unable to discuss account specific information through this channel, we are happy to provide general information surrounding our policies and procedures.
  
  We recognize the importance of leaving feedback, as it gives members the opportunity to share their experience with one another, good or bad. Should a member receive negative feedback, rather than removing the feedback, we often encourage members to reply to the feedback, as it allows members to see what changes can be implemented with their business practices to improve their customer experiences.
  
  That said, there are certain circumstances where **** will intervene by removing feedback that *** be unjustified or invalid. Negative feedback can be removed should be we find the buyer was at fault, the problem was caused by an **** site issue, or if there was an issue outside of the seller's control. Additionally, feedback protections are offered to sellers whose accounts meet certain criteria via their seller performance.
  
  Please keep in mind that although the removed feedback *** not be visible for other **** members to see, we still have a record of it, and we will always be able to refer to it if necessary.
  
  Lastly, Counterfeit products are illegal and not allowed on ****. We take these violations very seriously as we strive for a fair, and safe trading environment. Should you have concerns with a seller, we ask that you please submit a report to us by using the following link: https://****.to/2UnKtMv
  
  We appreciate your time and thank you for bringing this matter to our attention.
  
  Regards,
  ****

• Review fromTom H

  Date: 09/13/2022

  1 star

  Tom H

  Date: 09/13/2022

  My account (**********) was suspended by **** without reasoning. I received an email from **** stating "... your **** account has been permanently suspended because of activity that we believe was putting the **** community at risk." I reached out to the customer help team at **** stating "I sold a handful of items recently, bought one item, and had two listings up for sale. How is any of that suspicious activity?" and never heard back. The only activity I did on my account in the past days leading up to the suspension was check my two listings for any bids. My seller rating was 100% positive and I had no outstanding balances due to ****. I reached out again and within 14 minutes of my email they sent the same response stating "we have spent some time reviewing your case" which is clearly not possible in that short period of time. I understand that **** needs to protect against spam/fake accounts, but I still do not understand how my activities of legitimately buying and selling a few things "poses a risk." The customer help team stated they cannot specifically state why my account was suspended and there is no appeal process. This was incredibly frustrating and while I know I certainly have no recourse, I am hoping other sellers consider other options so the same doesn't happen to them while they are trying to sell items.

  eBay Inc.

  Date: 09/18/2022

  Hello Tom,
  
  Thank you for sharing your experience with us regarding the suspension of your account. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  
  First, it's important to be aware that much of the internal actions we take when we suspend an **** account remain proprietary and protected by ****. This is in part to protect the privacy of our members and in part so that we can continue to identify users who *** want to harm our community. This is most likely why your experience with customer service has been less than satisfying. With that in mind, I want to assure you we have reviewed each correspondence you've had with our Support Teams to take advantage of any opportunities present to ensure we're delivering the best possible experience.
  
  To ensure we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect within the **** Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  
  Please note pursuant to our User Agreement (http://pages.****.com/help/policies/user-agreement.html):
  
  
  Without limiting other remedies, we ***, limit, suspend, or terminate our services and user accounts, restrict, or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
  
  • We think that you are creating problems or possible legal liabilities.
  • We think that such restrictions will improve the security of the **** community or reduce our or another **** user's exposure to financial liabilities
  • We think that you are infringing the rights of third parties.
  • We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies.
  • Despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us; or
  • You fail to pay us all fees due for our Services by your payment due date.
  
  Having made the decision to restrict your account, we did ensure that you were notified of the action taken. Although we understand you were hoping for more detailed information, as previously mentioned, most of the information we review is proprietary and as such, we're unable to accommodate your requests in this matter. Nevertheless, I assure you these decisions are made following a thorough review of the account and are processed in accordance with our User Agreement.
  
  
  We always appreciate our members sharing instances in which they think there *** be opportunities to enhance our communications. As such, I want to thank you for taking the time to bring your experience to our attention.
  
  Sincerely,
  ****

• Review fromJason K

  Date: 09/12/2022

  1 star

  Jason K

  Date: 09/12/2022

  **** is a complete JOKE since they redid there policies ...since they got greedy and took over what paypal used to manage they love to hold ur money and take what they want...GOOD LUCK trying to talk to a live person as well that aint gunna happen..! **** IVE JUST DELETED ALL MY LISTINGS YOU WONT MAKE ANOTHER DIME OFF ME ****...!! my advice STAY AWAY FROM ****...!!!

  eBay Inc.

  Date: 09/16/2022

  Hello Jason,
  
  Thank you for your review. We're sorry to hear you had difficulty contacting customer support. **** offers customer support through chat, email and phone directly through our Help & Contact pages. You *** have to select your reason for contacting prior to being directed to an agent so we can appropriately route your contact.
  
  **** has been managing payments to make selling on **** a more seamless experience. Many sellers were frustrated with the lack of insight we previously had into payments and how funds were beign managed. We believe this has been a positive change for both buyers and sellers.
  
  **** *** place a temporary hold on a sellers funds in various situations but is typically due to the user being new to selling on ****. In most cases funds are released after we can confirm the item has been delivered to the buyer. This is standard across most ecommerce sites and is temporary util the seller has established more selling history. To find out more about Transaction Holds, please visit:
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  We encourage you to contact us directly so we can answer specific questions you *** have regarding your account or a specific transaction.
  
  Thanks,
  ****

• Review fromJoyce V.

  Date: 09/11/2022

  1 star

  Joyce V.

  Date: 09/11/2022

  hi...I have been on **** forever and rarely had a complaint but this time I have no choice I bought a PS3 with 17 games for my grandson and when it came there were only 8 games...i wrote the seller that didnt seem to care then i contacted **** and after a couple weeks with no response **** decided to close my case because I got the package in the mail it did not matter that half of it was missing this is an outrage they do not stand up to their guarantee!!!
  S apparently you buy anything and as ling as you get a package even if its empty they don't care shame on them!!!

  eBay Inc.

  Date: 09/16/2022

  Hello Joyce,
  
  Thanks for your review. We're sorry to hear you received an item that didn't match the seller's listing. **** offers protection in the event a buyer receives an item that doesn't match the sellers listing through the **** Money Back Guarantee program, this would include claims such as yours where all the games were not uploaded to the PS3. If you haven't already, please open a return through your account by visiting the order in your Purchase history. Once a return is filed, the seller should provide you with a return label. If you don't receive a response from the seller within 3 business days, you can escalate the return to ****. To find out more about the **** Money Back Guarantee, please visit:
  https://www.****.com/help/policies/****-money-back-guarantee-policy/****-money-back-guarantee-policy?id=4210
  
  Sincerely,
  ****

• Review fromNathan D

  Date: 09/10/2022

  1 star

  Nathan D

  Date: 09/10/2022

  **** refuses to verify my bank account, never have i experienced such stress and anger before now. They will verify my credit card which does not allow payments but not my checking account. **** has been paid, buyer has $500 item and my funds are lost in limbo. Not one person has been able to help me with this issue and apparently i am told now i will have to get new bank account then add that account and then can get paid if everything goes right. Why should i have to do that just to get paid? I have used **** for over a year and have spent thousands with them and now that i am selling suddenly my bank isnt good enough. Never using **** again

  eBay Inc.

  Date: 09/15/2022

  Hello Nathan,
  
  
  Thank you for the opportunity to address your *** review. I understand you have concerns regarding your seller account status and desire to receive your funds. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  To begin, we appreciate the time you have expended to let us know of your experience that did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  From the context of your complaint, we understand we have not been able to verify your bank information to release the funds for your sales. With **** managing your payments and facilitating the movement of funds, we are currently held to strict standards for account security and government compliance. Therefore, we have found that issuing payouts directly to your bank account to be the safest way to comply with these standards.
  
  As an **** seller, the only option to be paid out for **** sales is through a verified checking account. When a bank account is added by manual entry instead of bank online sign-in method, the seller will be asked to verify their account through microdeposits. There are instances where verification fails due to the account type not being accepted, bank information being incorrect, or microdeposits expiring when they are not entered within the allowed timeframe.
  
  As you mentioned in your letter, part of the checking account verification process occurs when microdeposits are sent to the account information your provided. When sent, these amounts must be entered within the red banner listed across your **** selling account page to complete the verification process. If you have confirmed that these amounts were either not received or not entered through the aforementioned steps, we advise you to re-enter your bank account information to reset the verification process here:
  https://ppcapp.****.com/myppc/wallet/list
  
  Lastly, we would suggest reaching out to our Customer Support via our Help & Contact pages. Once reached, we can verify your account and explore further assistance regarding your account status.
  
  Nathan, we appreciate the opportunity to review and address your concerns.
  
  
  Sincerely,
  
  ****

• Review fromKimberly H.

  Date: 09/08/2022

  1 star

  Kimberly H.

  Date: 09/08/2022

  **** sent my account to collections for $26.59 for an item I chose not to sell and I explained to them that I didn't want to sell my item anymore. I never received money from the buyer as I did not setup my banking information with them so there for I NEVER collected any form of payment from **** nor the buyer. I decided to sell my item else where for what it was worth and I refused to accept a low payment for 100% authentic cowboy hat. This was from 7/17/2021 and I just received this in the mail today on 9/8/2022 and I wasn't aware of any action taken against me. I'm not going to pay a debt for something that I own! They stated that they would refund the money to the seller and I have prove from my bank that no money was collected or credited to my account as I never setup a seller account with my banking information. This is a very silly collection. I'm not willing to sell my item to **** as it's mine and I do whatever I want with it.

  eBay Inc.

  Date: 09/12/2022

  Hello Kimberly,
  
  Thanks for your review, we're sorry to hear your account has been suspended and the overdue balance was sent to collections.
  Unfortunately, we are unable to verify your account through this *** review so we are unable to Provie you with account specifics. However, here is some information that could help answer your questions.
  
  If a seller sells an item through an auction, they are obligated to complete the transaction. If a seller chooses to cancel because the item didn't sell for enough money, they should issue the buyer a refund immediately. If a buyer files a chargeback with their financial institution to get their money back, the seller is charged a $20 dispute fee and the **** fees are not waived. This is because we are using our resources to resolve an issue that should have been resolved by the seller and to account for the negative experience this type of transaction would cause the customer. For more on payment disputes, please visit:
  https://www.****.com/help/selling/getting-paid/handling-payment-disputes?id=4799
  
  If you have further questions or concerns regarding this specific transaction, we encourage you to contact **** customer support by visiting our Help & Contact pages.
  
  Sincerely,
  ****

• Review fromLeslie K

  Date: 09/08/2022

  1 star

  Leslie K

  Date: 09/08/2022

  **** does not inform its customers that the packages it sends are uninsured by ***** I had a $350 item I was selling lost by the ***** and I filed a claim with **** to dispute the loss, saying its their responsibility to absorb the loss not mine. Not only are they refusing, they are still charging me a $55 transaction fee on top for funds I never received. THIS COMPANY IS HORRIBLE ****!

  eBay Inc.

  Date: 09/12/2022

  Hello Leslie,
  
  Thank you for your review. We're sorry to hear of your recent selling experience and that USPS lost your package.
  
  **** sellers can print shipping labels directly on **** to save time and save money by taking advantage of our discounted shipping rates. **** does not automatically add additional shipping insurance because there is an additional fee associated with this. Depending on the shipping service you select, there *** be automatic insurance with no additional cost but anything outside of this is the responsibility of the seller. For more on shipping insurance, please visit:
  https://www.****.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643
  
  When a buyer files a claim and **** steps in to make a final decision on the claim, the seller will still be charged a final value fee if we determine the seller is at fault. Please see our Fee Credits Policy: https://www.****.com/help/selling/fees-credits-invoices/fee-credits?id=4128
  
  We encourage you to contact customer support or visit your account to see any charges that are overdue or credits issued to your account. You can visit your transaction history by visiting:
  https://www.****.com/sh/fin/transactions
  
  Sincerely,
  ****

  Leslie K

  Date: 09/15/2022

  **** reversed their $55 transaction fee for this issue. While I still feel strongly they should offer shipping insurance by default, or at least change their UX to make it more apparent that it's an add on sellers should consider; they have done the bare minimum to address the matter at hand. They are no longer charging me extra for money I did not receive; however I still think the right thing to do would be to compensate me for the item USPS lost that I was not paid for.

• Review fromPeggy

  Date: 09/07/2022

  1 star

  Peggy

  Date: 09/07/2022

  I have been buying and selling on **** for 16 yrs and all of a sudden starting a while back they started deducting money for my purchases from my checking account twice each purchase no matter how large or small. This caused me to have an over draft. I get back one of the charges after 72 hours but that's enough time for me to have my rent check or another charge to go through. The first time I called them about it they said it was only when I accept an offer I received and that was a lie. Now they say some stuff thatakea absolutely no sense to me. There's no reason for it. I've never had any purchase from anywhere do that in all of my 61 yrs. Only thing I can think of is it's a scam to draw interest off the money then return it after 3 days. I will no longer purchase anything from ****. I will be checking to see if anyone else has this happen when they purchase items on ****.

  eBay Inc.

  Date: 09/12/2022

  Hi Peggy,
  
  We are sorry to hear that this has been your experience. Although we are unable to discuss account specific information through this channel, we are happy to provide general information relating this this process.
  
  When buying on ****, there *** be times when members *** see 2 charges on their accounts, one being an authorization from ****. If **** attempts to process your payment at checkout and the payment fails to complete, a preauthorization charge *** occur. Additionally, when merchants are first sending in authorization requests, some banks will temporarily withhold the funds. Please note that these will generally disappear within 24-48 hours.
  
  That being said, please keep in mind that **** cannot control what is shown on your statement. For questions regarding your bank statement, we would encourage you to contact the financial institution directly.
  
  Lastly, we realize that because of this preauthorization charge, you were charged an overdraft fee by your bank. Please understand that we are unable provide compensation for these situations as this fee is charged by your bank, and not by ****. We apologize for this any inconvenience this *** have caused.
  
  We appreciate your time and thank you for sharing your experience.
  
  Regards,
  ****