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Customer Review Ratings
1.08/5 stars
Average of 1,369 Customer Reviews
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Review fromScott C
Date: 09/04/2022
1 starScott C
Date: 09/04/2022
Today September 4th, 2022, I go to my **** acct and check my watch list and at the bottom it says I have a free gift so I click on it and it asks me to compleate a shot survey.. It says for a shipping fee of $3 dollars and some change I'll get a free ****** gift so I click on it enter my info and it asks for my cc info & BEING IT'S ON A TRUSTED WEBSITE **** I entered it. it then tells be I have 2 chances to win a complete Mikita tool kit & to click on a box the first one wrong the second it says I've won! Then I read in the disclaimer I'm being charged $49.95 for a exercise program and $189.95 for a health app. And in 2 days if not canceled will be charged like another $250. I call the cs number and cancel and asked to have the order canceled and refunded and the tell me it non refundable!. I call and stop/cancel my cc and have to call Wednesday and start a dispute on the charges. Call **** and the fraus dept supervisor is suppose to call in 24hrs. I cannot believe **** SELLS AD SPACE TO A CLIENT THE USESES FRADULANT PRACTICES? So dissapointed in **** thin I might cancel my acct and use AMAZON !!!eBay Inc.
Date: 09/11/2022
Hello Scott,
Thank you for the opportunity to address your *** review. I understand you have encountered issues with a possible fraudulent website advertised on ****. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
From the context in your complaint, it sounds like your recent **** experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
In review of your complaint, we can confirm the website you encountered charges on was not ****'s. For any off-**** scams that have occurred, we would suggest continuing communication with your financial institute regarding options for resolution. While this might have occurred outside of ****, we do take the incident and information seriously. Rest assured, we will be forwarding this information to our Trust & Safety team. As well, we will contact the necessary parties to have any possible fraudulent website ads investigated.
Lastly, for quicker and more direct assistance, we would suggest reaching out to our Customer Support via our Help & Contact pages.
http://www.****.com/help/home
Scott, we want to thank you for giving us the opportunity to address your concerns.
Sincerely,
****Review fromCarol K
Date: 09/04/2022
1 starCarol K
Date: 09/04/2022
Last year I got scammed by a seller in *****. **** never terminated the scammers account. So the seller waited a year for all the bad feedback to fall off , changed his **** name, and started at it again. **** is refusing to cancel my purchase. The scammer loads a fake tracking service out of *****. I'm heading to *** as this is **** knowing and allowing these scammers victimize *********. Since this is the 2nd time I'm now notifying law enforcement. As I am retired law enforcement myself... they usually listen to what I have to say. Realize this is **** refusing to cancel my purchase.... After this guy has done this same thing to me a year ago, under a different name.. I will not let this go until my small claims is satisfied. Had to open a do not pay claim as well. These people at **** are not interested in legality, they are interested in policy. I'm personally going to change this.eBay Inc.
Date: 09/10/2022
Hello Jesse,
Thank you for the opportunity to address your *** review. I understand you have encountered issues with trying to cancel a purchase you have made on ****. Additionally, we understand you have concerns with an **** member's selling practices. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
From the context in your complaint, it sounds like your recent **** experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention. We value your feedback and will review it for opportunities to improve.
After reading your review, we understand you attempted to cancel a purchase, but the seller was unable to process your request. While we can understand the desire to cancel a purchase, as a buyer, once you pay for an item, you are committed to such transaction. Therefore, while frustrating your seller will not cancel, we do not have the option to force a cancellation. Please allow us to explain further.
In order to cancel a purchase you have made on ****, whether it's a Buy It Now purchase or you've won an auction, you'll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request. As well, if you need to cancel an order, let the seller know as quickly as possible. If the seller has already shipped your order, they won't be able to cancel it. If the seller declines your cancellation request, or if they've already shipped your item, you'll need to wait until you receive the item and then start a return request.
For more information on requesting a return on our **** platform, please visit the link below.
https://www.****.com/help/buying/returns-refunds/returning-item?id=4041
Furthermore, while most transactions go smoothly, a potentially abusive or fraudulent seller is disappointing to experience. If you are concerned a seller *** be abusing ****'s seller policies and/or the **** Money Back Guarantee, my recommendation would be to report them so we can thoroughly investigate their account.
These page outlines the process to report a member:
http://pages.****.com/help/buy/report-trading.html
Lastly, for quicker and more direct assistance, we would suggest reaching out to our Customer Support via our Help & Contact pages.
http://www.****.com/help/home
Jesse, we want to thank you for giving us the opportunity to address your concerns.
Sincerely,
****Review fromElian D
Date: 09/03/2022
1 starSeveral times I bought through e-bay as prices are attractive, but lately their attention has been useless. Last time I bought a watch *************************************************************** ********************** The watch came defective, battery will die in about 4 hours, when received has ol the looks of a 20 dollar watch maximum, very cheaply made. I complained twice, second time they told me the warranty was in ***** only, I would have to pay for the postage to *****, I tried, and to send it to ***** costs more than the watch value through ***** I wrote the that, the answer was, they closed the ********** just send it to ***** for a refund. and the worse is, it is unusable, it is a piece of ***** with no functionality. I already promised myself I am not buying anything else from ****Review fromGenny M
Date: 09/01/2022
1 starGenny M
Date: 09/01/2022
**** banned my account falsely identifying me "**** Daily Deals quantity limits circumvention". I only ordered one and only one oreder. **** denyed its mistake. The email **** proclaimed that not only account suspension, also the order cancellation. If so called the circumvention was true, why did **** still send out to me. How are you going to allow other **** users the opportunity to take part in **** Deals by sending out my order?
Since **** falsely banned my account for the thing I did not do. From now on I will start to do quantity limits circumvention AS MANY AS I CANeBay Inc.
Date: 09/05/2022
Hi Genny,
We are sorry to hear that this has been your experience. Although we are unable to discuss account specifics through this channel, we are happy to provide general information regarding our policies and procedures.
To ensure we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect of members when using the **** Platform. In situations in where we identify concerns with an account's patterns or behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
You can view our User Agreement here: http://pages.****.com/help/policies/user-agreement.html
Listings promoted as **** Deals have a limit on the number of items you can purchase. This is to maintain an equal marketplace for all members, and to allow other **** members the opportunity to take part in the **** Deals.
For each **** Deals listing, a maximum number of units can be purchased. For example, if the maximum allowed is five, you can't purchase more than this amount. This includes registering new accounts or using other existing accounts to purchase more than the allowed limit. Please be aware that violation of this policy *** result the cancellation of orders that have not yet been shipped and a restriction of your buying privileges.
Should you require additional assistance, please contact Customer Support via our Help & Contact Pages.
Regards,
****Genny M
Date: 09/09/2022
The shipment was after **** banned the account. No new accounts registered, neither using other existing accounts. I only bought one and only one. And The shipment was after **** banned the account.Review fromJonathan B
Date: 09/01/2022
1 starJonathan B
Date: 09/01/2022
I have been a buyer and seller on **** for 15 years. I recently decided to sell an item. I was charged a $30 fee up front. Once the item sold for $400 I was charged an additional $61.83. **** has become a ripoff for the seller. I will never sell with them again!eBay Inc.
Date: 09/05/2022
Hello Jonathan,
Thank you for your review. For most casual sellers it's free to list on ****. Sellers who list more than 250 items per month, will start paying $0.35 insertion fee per listing. Other listing fees apply if a seller chooses to add on additional features like a Reserve Price fee, Gallery fee or Subtitle fee but these are not required. Before listing an item, we give a cost estimate of the listing fees before the seller lists the item. For more on Insertion and optional listing fees, please visit:
https://www.****.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section1
https://www.****.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section5
When an item sells, **** keeps a portion of the sale, called a final value fee. For most categories the fee is 12.9% of the sale price plus $.30 per order for processing the payment. For a full breakdown of the fees charged on your account, please visit your Transaction list: https://www.****.com/mes/transactionlist
We understand sellers *** be concerned with paying fees to sell on **** however, fees help pay for site operations, customer support, adverting to millions of buyers worldwide and seller protections. Our fees are competitive and compared to many other ecommerce sites, are much lower.
We hope this helps explain the fees associated with selling on ****. If you have any other questions or concerns, please contact customer support by visiting our Help & Contact pages.
Sincerely,
****Review fromAnand A
Date: 08/30/2022
3 starsAnand A
Date: 08/30/2022
I don't have personal experience . The brand looks familiar and I thought a reliable place to tell the privacy of customer gets compromised as well their way of illegal sellingeBay Inc.
Date: 09/05/2022
Hello Anand, Thank you for your review. We would love to assist and respond to your concerns directly and can't determine what the issue is based on your review. Please contact customer support by visiting our Help & Contact pages so we can address any issues you have. Best, ****Review fromMike W
Date: 08/30/2022
1 starMike W
Date: 08/30/2022
Bought items from **** seller was
*******************)....Visit store...after buying 1600.00 of items seller would not let me return..**** took his side...I had items looked at and the were fakes.... Pay pal credit wound not help me after the purchase....eBay Inc.
Date: 09/01/2022
Hello Mike,
Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
We are disheartened to hear that this transaction did not go as well as we would have hoped. The **** Money Back Guarantee covers most transactions on ****. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.
However, the **** Money Back Guarantee is not a product warranty and is limited to 30 days after delivery, with some additional limitations depending on the item. As previously mentioned, we cannot provide specifics through this *** review. However, our Customer Service team is happy to review this transaction with you in more depth and review your potential options moving forward.
We recognize your concern and understand how important it is for you to contact our Customer Service team. We have updated our contact options to online chat and callback request available at the link below. We have found that callbacks are superior in alleviating long holds and ensure that your calls are properly routed to the right team for a quicker resolution. That said, you can reach our Customer Support teams via chat, email, or callback request by following the Help & Contact link at the top of each **** Page.
Contact us here: https://www.****.com/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000
While we are unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction.
Best wishes.
Respectfully,
****Mike W
Date: 09/06/2022
Regarding: Your *** Customer Review of **** Inc. (Ref# XXXXXX)
It took time to get Items authenticated
2 items had to be looked at by Experts...items from Sold by
woeltje_antiques
Order number:
XX-XXXXX-XXXXX
total of almost $ 1500.00
He would not let me return from the start ....So he is not a trusted seller......Ty, Mike Wilson I'll probably never use **** again
He would not take items back...so I could not leave feedback ..Or returnReview fromElizabeth D
Date: 08/29/2022
1 starElizabeth D
Date: 08/29/2022
Tried to sell something on **** and they blocked me with no explanation. Customer service was absolutely no help either.eBay Inc.
Date: 09/01/2022
Hello Elizabeth,
I appreciate you taking the time to share your experience on **** through the Better Business Bureau. I understand you've had some experiences recently which haven't met your expectations of ****. I'd like to take the time to go over this with you to provide a better sense of understanding. That said, I am unable to verify your account through this channel, so I will not be able to disclose any account-specific details. Regardless, I am confident in my ability to provide general information regarding your concerns.
I recognize your account was recently restricted and you were looking for more information as to why. Kindly note much of the information we discover is protected by **** and *** not be shared due to security regards, but there are many factors considered when an account is suspended. We consider the actions and behaviors of members, riskiness of certain account details, inventory, shipping habits, and research any possible links which *** lead to concern for our members' well-being. While I understand you were hoping for more detailed information, we are unable to accommodate your requests in this matter due to many of these review processes being proprietary in nature. This *** similarly result in contacts with Customer Support where you receive seemingly vague details.
With that in mind, please know that, in an effort to ensure we look out for the best interests of our **** Community, we routinely review both buying and selling activity on the site. This helps make sure members are conducting themselves in accordance with the online practices we've enshrined in our User Agreement. If your account is restricted due to this, we'd recommend visiting our User Agreement and reading through the listed policies on site to ensure none of them were violated; you can locate our User Agreement here: https://****.to/33e0oVS
I hope this message finds you well and thank you again for taking the time to let us know your feedback.
Sincerely,
****Review fromjrj
Date: 08/28/2022
1 starjrj
Date: 08/28/2022
Seller said they shipped a piece of jewelry (200.00). USPS said they "delivered" item. Well guess what? No items in my LOCKED box. Maybe the buyer "delivered" a piece of junk mail?? Totally scammed. **** and the seller would not do anything about it. Said USPS delivery confirmation was enough. Seller should be insuring packages and asking for signatures. I am out 200.00 with no help or sympathy from **** or seller, Never again. Junk platform.eBay Inc.
Date: 09/01/2022
Hello Jak,
We understand your concern and recognize your frustration with this situation. Please know we cannot share transaction specific information through this channel, this is to ensure your personal information is kept safe as Better Business Bureau reviews are considered a public atmosphere. This however doesn't change our desire to assist you in whatever way we can, though limited. With this said I would be happy to go over our policies surrounding item not received cases. 
 
**** Money Back Guarantee covers most transactions on ****. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. For example, suppose a buyer doesn't receive their item. In that case, they're entitled to a refund unless a seller can provide tracking information showing that it was delivered.   
  
If a buyer opens a request, we'll send a message with all of the details to the seller's registered email addressit'll also be available in their **** Messages. Once a request is opened, a seller has three business days to resolve the issue. After that time, both the seller or the buyer can ask us to step in to help resolve the issue.  
  
During the seller Make it Right time frame (the three business days), a seller should do one of three things, message the buyer, add tracking details to the transaction, or issue the buyer a full refund. If the seller elects to do nothing, when either party chooses to escalate the claim to us, we will review the transaction and decide the claim using objective information.   
  
Suppose there is tracking information available for the transaction. In that case, we will close the claim in the seller's favor without requiring a refund. In contrast, however, the opposite is true if an item does not have tracking details.  For this reason, we always recommend that sellers provide their buyers with tracking details for their recent purchases. 
 
While the case is ongoing it is advised that buyers do not open any claims outside of ****, as once an outside payment dispute has been filed buyers no longer are covered under ****'s Money Back Guarantee. However, if a buyer takes this action, it is advised they continue to work with their seller and the financial institution in which the dispute has filed. This information and more can be found within our **** Money Back Guarantee help page which I have provided below 
  
Additionally, while I cannot speak directly to your item not received case specifically, I would highly recommend you reach out to our Customer Service teams through our Help & Contact pages found at the top and bottom of all **** pages. They *** be able to assist with this concern, and if they cannot help with a refund, they could go into further details regarding your specific situation to offer guidance.  
 
While we're unable to share account-specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your experience. Best wishes.    
      
Respectfully,   
   
****  Review fromStephen R
Date: 08/28/2022
1 starStephen R
Date: 08/28/2022
I opened an account in 2018 to sell some excess used parts from two prior vehicles. I completed 2 sales with no issues whatsoever and then deactivated my account in 2018/19 (if memory serves) as my information had been compromised through a different source. I am attempting to reactivate my account and am being told that **** now views my account as a risk and thinks it is in their best interest to part ways. I am not being provided with any specifics as to why my account is deemed a "risk" after two successful sales and no issues. Poor service from ****.eBay Inc.
Date: 09/01/2022
Hello Stephen,
Thank you for the opportunity to address your *** review. I understand you have concerns regarding your account status and possible account restriction. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
To begin, we appreciate the time you have expended to let us know of your **** and Customer Support experience that did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
The **** User Agreement states that we *** suspend, restrict, or terminate user accounts if we believe you're creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.
If we were to determine a trend of concerning selling behavior, we *** revoke your **** account abilities indefinitely, and decide that your business *** not be right for the **** marketplace. At this point, you would not be allowed to list or sell items moving forward. In addition, you *** not open a new account to sell items on, as that account will also be subject to an indefinite selling restriction.
Please know that we do not make decisions to restrict a member's ability to sell lightly. We do this with the entire **** community in mind, and we are sorry that we're unable to continue our relationship with you.
For more information related to suspensions and our **** User Agreement, please check out the links below:
"User Agreement"
https://www.****.com/help/policies/member-behavior-policies/user-agreement?id=4259
"Account holds, restrictions, and suspensions"
https://www.****.com/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-suspensions?id=4190
Lastly, we would suggest reaching out to our Customer Support via our Help & Contact pages. Once reached, we can verify your account and explore further possible assistance regarding your account status.
https://www.****.com/help/home
Stephen, we want to thank you for the opportunity to address your concerns.
Respectfully,
****
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