Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

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  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

• 

  ebay seller

  42183 fairview drive Canton, MI 48187

• 

  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

Review Details

• Review fromTim S.

  Date: 08/27/2022

  1 star

  Tim S.

  Date: 08/27/2022

  I was a 20 year member of ****, with 397 transactions and a 100% feedback rating. That's fine, until I recently went to return some items (Items less than $20, within **** guidelines), and they canceled me. I feel like all of those people who were canceled on twitter a while back.
  
  There are better places to buy and sell. I learned the hard way.

  eBay Inc.

  Date: 08/31/2022

  Hello Tim,
  
  
  Thank you for the opportunity to address your *** review. I understand you have concerns regarding your account status and possible account restriction. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  To begin, we appreciate the time you have expended to let us know of your **** and Customer Support experience that did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  The **** User Agreement states that we *** suspend, restrict, or terminate user accounts if we believe you're creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.
  
  If we were to determine a trend of concerning selling behavior, we *** revoke your **** account abilities indefinitely, and decide that your business *** not be right for the **** marketplace. At this point, you would not be allowed to list or sell items moving forward. In addition, you *** not open a new account to sell items on, as that account will also be subject to an indefinite selling restriction.
  
  Please know that we do not make decisions to restrict a member's ability to sell lightly. We do this with the entire **** community in mind, and we are sorry that we're unable to continue our relationship with you.
  
  For more information related to suspensions and our **** User Agreement, please check out the links below:
  
  "User Agreement"
  https://www.****.com/help/policies/member-behavior-policies/user-agreement?id=4259
  
  "Account holds, restrictions, and suspensions"
  https://www.****.com/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-suspensions?id=4190
  
  Lastly, we would suggest reaching out to our Customer Support via our Help & Contact pages. Once reached, we can verify your account and explore further possible assistance regarding your account status.
  https://www.****.com/help/home
  
  Tim, we want to thank you for the opportunity to address your concerns.
  
  
  Respectfully,
  
  ****

• Review fromAaron S

  Date: 08/27/2022

  1 star

  Aaron S

  Date: 08/27/2022

  A joke to sell with. Been a user for 10 plus years. Sell a pool stick and in the process set all my seller side of things up. Get it sold. They take $50 in fees and taxes and because I'm a new seller the balance is on hold. Ok I can understand that. Money was supposed to be released into my account today. Now it's tomorrow, because my bank account needs verified and I should get micro deposits to report in next 2-4 days. Why wasn't this done 15 days ago when I setup to sell besides why wasn't this done before I was allowed to purchase stuff? My funds will continue to be pushed out daily until they decide to make the deposits so I can verify. Meanwhile bills are due that this money was supposed to cover. I'm already late now and guess will be even later because they didn't do their due diligence in getting me verified in a timely manner.

  eBay Inc.

  Date: 08/30/2022

  Hello Aaron,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We appreciate your loyalty to **** and regret any frustrations you experienced while setting up your selling account with us. Rest assured we'll use this feedback to better our system moving forward. That said, please understand we outlined within our Payments Terms of Use: "To set up and use your **** account for Managed Payments, you must:
  - Link a financial account, so you *** receive settlements of proceeds from Managed Payments to this account ("Linked Financial Account"). If you reside in the United States, Canada, the United Kingdom or Australia, your Linked Financial Account must be a bank account based in your country of residence."
  
  You can see this information and more here: https://pages.****.com/payment/2.0/terms.html
  Alternatively, you'll find information about getting paid for items you've sold on our Help page using this link: https://www.****.com/help/selling/getting-paid/getting-paid-items-sold-?id=4814
  
  In the future if you need any assistance with your **** account, please don't hesitate to reach out to our Customer Support directly. You can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. While we're unable to share account specific details regarding your experience on this channel, we trust this information addresses the concerns you brought to our attention.
  
  Respectfully,
  ****

• Review fromTom K

  Date: 08/23/2022

  1 star

  Tom K

  Date: 08/23/2022

  I bought a water distiller through **** from a vender called vipshopforyou. It's 5 months old and it gives me shocks when I touch it. It dangerous, should be recalled. **** has not responded. Vipshopforyou gives me meaningless responses.

  eBay Inc.

  Date: 08/25/2022

  Hello Tom,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we're happy to share details surrounding our policies for defective items.
  
  Under the **** Money Back Guarantee, buyers are entitled to a no cost return if an item arrives damaged or not as described. In order to qualify for covered, an **** return request must be opened within 30 days of delivery. More information about the **** Money Back Guarantee can be found here: https://****.to/3pJXPTo
  
  It's important to note that our Money Back Guarantee is not a product warranty. That said, we do share your concern for the products user safety. We'd recommend reaching out to the manufacturer of the product directly to see what next steps should be taken to report this situation. We trust they have quality teams in place to address these concerns with the product safety and what is occurring when he attempts to use it.
  
  Please note the safety and wellbeing of our members is a top priority for us. As such, we do not allow listings for items that are banned, recalled, or dangerous to a buyer. Should you come across a product that has been recalled by a manufacturer or government agency, we encourage you to report the item to our Trust & Safety teams by click the "report item" link found on the listing page. More information about our Product Safety policy can be found here: https://****.to/3R42RWQ
  
  While we are unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your experience. Should you need any further assistance with your account, please reach back out to customer support via our Help & Contact page.
  
  Respectfully,
  ****

• Review fromJoann G

  Date: 08/23/2022

  1 star

  Joann G

  Date: 08/23/2022

  I was on **** a few years ago and completely removed my self and then just recently tried it again and the same scam happened which makes me question, what is **** doing to stop these scammers?. When I complained to **** the customer service rep couldn't tell me anything about what they are doing. All she could do is admit it was a scam and cancel the sale. The scam goes like this I put 2 different items on **** to sell. Within a few hours I receive an offer greater than what I posted (from 2 different buyers but same exact process happened). I accept the offer then get a message from the buyer they have more questions about the product and would I please text them and they provide a number wanting me to communicate outside of ****. When this happened to me last time (I wasn't aware of the scam and started to fall for it) the person wanted me to send the product as a gift to their friend to save on shipping and could I include a gift card which they will pay me for $400 for. I spotted a red flag and I immediately reported this to **** thinking they would care about fraud on their site. The rep could care less. I tried to find a way to contact **** corporate to let them know and could not find anything or anyway to notify them. Customer Service could not give me any direction on who to contact or how. I am now filing a *** complaint hoping that this information can help **** take some action against this. I am putting review out there to warn honest sellers of this issue.

  eBay Inc.

  Date: 08/26/2022

  Hello Joann,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  First and foremost, we love that you've returned to **** and want to welcome you back to the Community. That said, we share your concern and want to assure you that we take these reports seriously. Kindly note, when a situation of this nature is brought to our attention, we will review the details and act accordingly. To protect our members and be able to fulfill our obligations in keeping the site a safe place to buy and sell, we do encourage members to keep all communication on ****. If we believe a member is abusing ****, we *** limit, suspend, or terminate their account to protect the members of ****. We ask that when issues such as this come up, that it's reported and give our sellers the ability to cancel the transaction and/or block the buyer from transacting with them again in the future. I want to assure you that you took the right action in reaching out to our Customer Support who are trained to assist in reporting these concerns but want to additionally highlight the ability to report a buyer on the site as well. You'll find information on reporting an issue with a buyer here: https://www.****.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
  
  It's important to note, although we do act when reports are submitted, the actions we take are not outwardly visible to other members on the site. Based on our Privacy User Notice, we're also not able to share this information with other parties outside of the account owner themselves. Lastly, we want to advise that sellers are given 250 free insertions on the site and will work with sellers on any fee credits that need to be applied. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromAlison B

  Date: 08/23/2022

  1 star

  Alison B

  Date: 08/23/2022

  I was originally selling an item on ****, but then ended up selling it on my own. I forgot to take the post down and someone did a Buy It Now on the item. Within 5 minutes I refunded the buyer and cancelled the item listing. I confirmed the buyer received their money back. Even though the item did not sell through ****, they still took their fees out of my banking account. I was on Live Chat with them for 1 1/2 hours, talked to 3 agents and in the end they basically said "too bad" we aren't refunding your money. They even agreed that the item didn't sell through them. I will never buy or sell through them again. They are fraudulent and their customer service is awful.

  eBay Inc.

  Date: 08/25/2022

  Hi Alison,
  
  We appreciate you sharing your experience with. Although we are unable to discuss account specific information through this channel, we are happy to share details surrounding our policies.
  
  If you are selling on ****, you *** encounter a variety of fees. When listing an item, you *** be charged a listing fee, also known as an insertion fee. Should you choose to make upgrades to your listing, upgrade fees *** apply. Please keep in mind that upgrade fees are non-refundable, even if the item doesn't sell. The reason being that they are upgrades that enhance the listing you created.
  
  Kindly note, before you list your item on the site, you can check the bottom of the Sell Your Item form to see your fees so far. The total includes insertion fees as well as optional fees.
  
  Once the item listed has sold. you will be charged a final value fee. This type of fee is calculated as a percentage of the total amount of the sale. The percentage is determined by the category that the item is listed in. The total amount of the sale includes the item price, any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees.
  
  You also be charged a $0.30 processing fee. Please note that this fee is not refundable, as it is used to process the payment, regardless of possible cancelation, or return. For more details on how **** Managed Payments fees work, the following link contains additional details:
  https://****.to/3roVsoY
  
  Please understand that **** charges fees in order to be able to provide excellent service to our members. We are also constantly enhancing tools and features to better assist you as a valued seller.
  
  We always try as best as possible to be upfront with our guidelines and fees and apologize if this information was not made clear.
  For additional information on ****'s selling fees, please see the link below:
  https://www.****.com/help/selling/fees-credits-invoices/selling-fees?id=4822
  
  We hope this information helped provide a better understanding of how our fees are processed.
  
  Regards,
  ****

• Review fromAlbert S

  Date: 08/20/2022

  1 star

  Albert S

  Date: 08/20/2022

  I have been on **** for almost 15 years as a buyer and the last 5 or so as a seller. Since I started selling **** has taken more & more fees away from the sellers and charge more to "promote" listings while paying for a store and still paying fees of 12%+ on sold items.
  
  What really bothers me and seems completely unethical is that I am charged fees on money I never receive.
  
  If I sell an item for $100 and the tax brings the total to $107, **** charges ME the fees of the total of $107, so I am paying fees on taxes the government gets... I would love to understand how this is fair to sellers. Is **** paying and doing my "taxes" at the end of the year? What am I paying for in the sense of the **** & the government taking my money?
  
  I know a CEO from Walmart is now running things at ****, so the greed must has transferred with him.

  eBay Inc.

  Date: 08/22/2022

  Hello AJ,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel we can't provide account specific information, but we are happy to share details surrounding our policies.
  
  We appreciate you taking the time to share your candor regarding our selling fees. We regularly review our fee structure and pricing to ensure that it is competitive in the e-commerce world. We base our fees off of the service we provide to both the buyer and the seller, which includes protections through our Money Back Guarantee and worldwide advertising to over 168 million members around the world.
  
  Please understand, in order to meet our regulatory and legal obligations, **** is required by law to collect sales tax on items sold through ****. In order to assist our sellers at the end of the year, we collect and remit these taxes directly to the government so that the seller does not have to do so. Additionally, **** will prepare and send you the tax information that we have for your selling account so you can more easily file your business-related tax paperwork.
  
  Because of the services that we provide and as standard within the e-commerce industry, the final value fee that is charged to the seller is calculated as a percentage of the total amount of the sale, plus $0.30 per order. The total amount of the sale includes the item price, any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees.
  
  As you mentioned previously, there are optional extras that you *** elect to pay, such as an **** store and paying to promote your listings. Please understand that these are options that a seller *** take but are not required. These options are in place to allow sellers to grow their business faster and to allow access to additional resources that are not available to standard sellers. If you feel that the charges that you're receiving are incorrect or if you want to review your store or listing promotions to ensure that you are paying for the right type of services, we recommend contacting our Customer Service team directly. They will happily review your invoice with you and give recommendations on what listing choices would be the best for you regarding your advertising budget.
  
  While we are unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback and wish you a good rest of your day.
  
  Best wishes.
  
  Respectfully,
  ****

  Albert S

  Date: 08/23/2022

  ****'s algorithms essentially force sellers to use promoted listing to gain traffic; the system implemented at the surface only seems "optional", but truly is not from actual & legitimate experience.
  
  You just provided more information regarding some of the issues that absolutely no customer service personnel has been able to give me when I called and spoke to a person over the phone the last two years. I had to take quite the pathetic route to get some, not all, answers.
  
  During my last phone call with customer service they told me to "advertise my listings on social media" for more traffic...so I should pay for promoted listing and do my own advertising outside of ****, yet if I message anyone to do a transaction off **** my account gets flagged? What kind of backwards system/rules are implemented?
  
  I was also told by customer service I'd be receiving an e-mail regarding my concerns yesterday and still have yet to receive any e-mail.

• Review fromDameon M

  Date: 08/19/2022

  1 star

  Dameon M

  Date: 08/19/2022

  **** is completely unprofessional. I have been lied to and jerked around for nearly a month after making a sale. After waiting out all the "processing" periods I still have not been paid. Yesterday was supposed to be the "absolute" payout day after all the hassle on my end. I still have not been paid and am now receiving a response of "I have no time frame for resolution."
  
  Did I mention ludicrous selling fees? One would think that **** would easily handle a 3-day end-to-end transaction with no issues for those sorts of fees.
  
  As others have said, **** is now (by far) the worst selling platform in existence. Do not sell on ****. There are professional alternatives. This company deserves to be shut down forever.
  
  I would rate zero stars if it were possible.

  eBay Inc.

  Date: 08/22/2022

  Hello Dameon,
  Thank you for the opportunity to address your *** Review. Unfortunately, this channel does not allow me the chance to fully verify your account details. Due to this, I am unable to share account specific information, but would be happy to share some general information about transaction holds.
  To help ensure **** remains a safe place to buy and sell, and to meet our legal and compliance obligations, we sometimes place a hold on funds, for example, if there's an open case or dispute on a transaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe **** money, or if you're a new or infrequent seller. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, *** request additional information from you to help resolve the issue.
  As I am unable to verify your account information through this channel, I cannot review your account details to share what *** be causing the block in receiving your payouts. I would recommend checking your account under My **** > Selling > Payments to see if there is a banner displaying with a request to update your personal information. This is the most common issue we see when it comes to receiving your payouts. If you login and do not see a banner with a request to update your account information, please contact our Customer Support teams for further assistance. We appreciate you reaching out and allowing us the opportunity to review this complaint.
  Sincerely,
  ****

  Dameon M

  Date: 08/22/2022

  This has gone far beyond the standard policies you mentioned, but I understand the need to add a retort...

• Review fromMartin J

  Date: 08/18/2022

  1 star

  Martin J

  Date: 08/18/2022

  I Sold a working item, the buyer waited just before the thirty days to say I did not send a charger, when I responded and said that was a lie, the buyer then stated I send them a charger that was not original.
  
  I called **** and a rep told me I was in the right and don't need to respond. **** then favored the buyer and ripped me off $800 and told the buyer they don't have to ship me back my item because I did not respond.
  
  FRAUD SCAM FRAUD SCAM. (I tell them to pull up the call the **** rep told me that I was in the right and I should not respond) SCAMMERS THEY ROBBED ME

  eBay Inc.

  Date: 08/20/2022

  Hello Martin,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We understand a customer of yours requested to return an item because it didn't match the listing and was missing a part (the original charger). From what we've gathered, there *** have been inconsistent information provided by customer support and we regret learning that this *** have happened.
  
  Ultimately, your buyer was refunded without returning the item. We recognize the frustration you must have experienced and we want to provide additional context.
  
  It's important to note that when a buyer receives the wrong item, has missing parts, it arrives damaged, it doesn't match the listing description, or the buyer files a return within your return policy, they can return it to you for a full refund (including original shipping costs). Because this return-type is covered under ****'s Money Back Guarantee, we also ask you to pay for return shipping.
  
  If the item doesn't qualify for an **** return label, we place the request on hold (usually 4 days) to give you time to arrange return shipping with the buyer. In doing so, we are sure to email you with steps to take to ensure you arrange for return shipping and warn you that if a return label isn't provided, we'll issue the buyer a full refund on your behalf without requiring the item to be returned. That said, we're certain we made you aware of this in an email.
  
  You can review **** Money Back Guarantee policy here: https://****.to/2k9PDKB
  
  Of course, if you feel the buyer is taking advantage of your return policy, you can anonymously report the buyer to us, and action will be taken in line with ****'s policy.
  
  Martin, while we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

  Martin J

  Date: 09/05/2022

  Listen, this is wrong the way you guys go about it.. firstly, my listing state a computer, it did not even state any specifics such as a charger, the customer received a working charger. They was no incorrect information.
  
  Your customer representative gave me wrong information that caused me not to respond on time and you guys sweep it under the rug. Based on the wrong information you guys should have given me additional time to respond, you rep told me the case was closed on the 4th and I don't need to respond.
  
  If you guys were fair you would listen the call and factor in I was misinformed and reopen the case and give me time to respond.
  
  Thirdly, you took the refund and also the fee, so I paid a **** fee for a item I didn't sell and a item that I lost. SO I PAID A CUSTOMER TO TAKE MY COMPUTER AND PAID YOU GUYS A FEE TO FIND ME A CUSTOMER TO GIVE MY LAPTOP.. Then you send me guidelines in policy to justify this is right, if that's not legal robbery I don't know what is.
  
  I WANT THE CASE TO BE REOPEN BASED THAT THE CUSTOMER SERVICE REP GAVE WRONG INFORMATION. PLEASE REVIEW THE CALL RECORDING SBD GIVE ME JUSTICE.

• Review fromMichael S

  Date: 08/18/2022

  1 star

  Michael S

  Date: 08/18/2022

  On Aug. 10th, we made a purchase of 1200.00 for a gulf cart.. We purchased from the seller through E-bay. After a couple of days I contacted E-bay. We were told that we had to purchase **** gift cards, which I went and purchased 6 of them @ 200.00 dollars per card. Few day I called customer service and was Greeted by a gentleman named *******. I was trying to find out if the cart had been shipped. He informed me that it was waiting for the shipping cost, reach was not in purchase agreement between the seller and our selves. This was a 1000 dollars, which we did not have and new nothing about it. I got upset with it all. He said that I had to purchase 2 more gift cards because 2 of the previous cards were not activated. correctly. We did not have enough money to buy them, but borrowed it from some one and purchased them. I told him that needed the cash for the 2 bad cards. He also told me the go cart was being shipped and we would have it Monday the 15th. well Monday came and went. So again I Called on Tuesday and he garenteed me it would be here Wednesday, no gulf cart. by this time He wanted another gift card. I said no. you are lying and scamming us and we are very ****** off. We now are trying to cancel the order and no one will answer the phone. Or answer the emails. All we want is the 1400.00 dollars and the golf cart canceled. The seller doesn't answer either. We are 71 years old and wanted a little bit of fun in our last years. Is this right. I will never deal with **** again. They are liers and spemers.

  eBay Inc.

  Date: 08/19/2022

  Hello Michael,
  
  Thank you for the opportunity to address your *** review. Unfortunately, this channel prevents me from verifying your account information and as such, I am unable to provide account specific information. I can, however, provide you with some general information regarding your concern.
  
  After reviewing the information provided in your message, I am sorry to state that you were involved with an online motors scam. Please know that these situations are not representative of ****, and we do not endorse the behavior of third parties using our name against our wishes. We are always on the look out to try and stop crimes such as these, as much as we are able.
  
  **** only offers support from within our website using our Help & Contact link that is available at the top of our webpage. We do not offer Customer Support assistance via texting, and any email messages from our teams will be available to view within your **** account. To confirm you are speaking with a member of ****, please know, our email addresses will all end with @****.com.
  
  Bad actors who are not affiliated with **** will often list a vehicle through a third-party website such as Craigslist or Facebook Marketplace at a low cost to lure in potential customers using ****'s name and logo to provide a level of trust. Once they have an interested party, they will request payment through **** gift cards, assuring that the order is covered through our **** Money Back Guarantee. However, we do not allow off-**** transactions to take place, as they have a high risk for fraud, and we are only able to offer coverage for items that were purchased through our secure checkout page using an approved payment method such as a credit or debit card. We do not allow vehicles on **** to be purchased using **** gift cards.
  
  Once a gift card code is provided to one of these fraudulent parties, their goal is to be quick and resell the redemption code to another unsuspecting party. To put it in perspective, as soon as you send the redemption codes over, you can consider them redeemed within as little as 5-10 minutes because that is their intention. Typically, when they resell the gift cards, they do it at certain percentages lower than the gift card's cost, so that it's very lucrative for the new buyer to redeem the cards immediately. Even in the time it takes to call **** customer service, 99% of the time the cards have already been used once you have given the codes to the scammer.
  
  That said, we can check the balance and see if there are funds still available on the gift cards in question. If we are contacted and find that the funds have not been redeemed, we are able to place a freeze on the balance to allow time for the card holder to provide us with proof of purchase. Once we have received that documentation, we can link the **** gift card directly to your **** account to be used towards a future purchase on our site. To provide this information, please contact our Customer Support teams by visiting the Help & Contact link at the top of your **** page. Please note, we do not have a public facing phone number available outside of this process. Do not use an internet search engine to try and reach us as this can lead to contacting another outside group posing as ****.
  
  Please know, we have information regarding ways to protect yourself from gift card scams at the link below:
  https://pages.****.com/giftcard/terms_conditions.html
  
  We always recommend the following:
  Treat your **** Gift Card redemption code like cash.
  • Never give or send your **** Gift Card code to anyone outside of ****.com checkout. That's a scam.
  • Your **** Gift Card can only be redeemed at checkout on ****.com.
  • Do not use your gift card to pay anyone outside of the **** platform.
  
  Please understand, as the individuals you were speaking with are not related to **** in any way and this fraud took place outside of our platform, there are no options available for us to assist in a refund. As a victim to one of these scams, we appreciate you sharing this matter with the Federal Trade Commission (FTC) and your local law enforcement. While this *** not guarantee you a refund, this will allow the FTC to investigate the matter further and to help reduce the number of fraudulent listings on third-party sites.
  
  Sincerely,
  ****

• Review fromKatie K

  Date: 08/18/2022

  1 star

  Katie K

  Date: 08/18/2022

  line. When I said yes, she proceeded to read the same generic statement about my account being suspended permanently due to suspicious activity and that they are not able to provide details as to why. She then hung up on me. So now I am left with a $500+ part that I can not use as it did not match the one I was attempting to replace, and I have no recourse with the seller as he said all returns have to run through **** as they were the ones who charged my credit card. DO NOT ORDER ANYTHING THROUGH THIS WEBSITE, AS THEY CAN SUSPEND YOUR ACCOUNT, THEN CHARGE YOUR CREDIT CARD FOR THE PURCHASE AND STATE THEY THEY CAN NO LONGER DUE BUSINESS WITH YOU WITHOUT EXPLANATION OR ANY SORT OF RECOURSE.

  eBay Inc.

  Date: 08/19/2022

  Hello Katie,
  
  Thank you for the opportunity to address your *** review. Unfortunately, this channel prevents me from verifying your account information and as such, I am unable to provide account specific information. I am happy, however, to provide you with some general information regarding why an account *** be suspended.
  
  To ensure we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect within the **** Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  Our goal is to create a safe place for members all over the world to meet and exchange goods. I can appreciate your desire to use **** as your platform to buy items. I recognize you are looking for more details on the outcome of our decision. Please note our investigation process is proprietary and protected by ****. We do this in part to prevent circumvention of our policies and in part to keep the entire **** community safe. Please understand, at times we will review members' accounts for behavior that *** not be aligned with our values or *** be concerning to our platform. This can include buying or selling riskier items, having links to previously suspended or risky accounts, high return rates, inability to verify your identity or account information or simply because we have multiple member reports. All of which, we take very seriously.
  
  As stated in our User Agreement - "If we believe you are abusing **** and/or our Services in any way, we ***, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services."
  
  Based on your message, it sounds like you never received an item you ordered. Please know, once an account is suspended, it is no longer eligible for our buyer or seller protections. If you believe there has been a mistake regarding the suspension of your account, please contact our Customer Support. They will be able to review your account for consideration of an appeal.
  
  You can reach our Customer Support teams by clicking on Help & Contact at the top of your **** page and following the prompts to connect you to the correct department.
  
  Thank you for reaching out and allowing us the chance to assist.
  Sincerely,
  ****