Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  423 North 53rd Street Philadelphia, PA 19139

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  eBay Inc.

  24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

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  ebay seller

  42183 fairview drive Canton, MI 48187

• 

  eBay Inc.

  7120 66th St S Birmingham, AL 35212-2822

Review Details

• Review fromRuss D

  Date: 08/13/2022

  1 star

  Russ D

  Date: 08/13/2022

  **** customer service is non-existant. You are dealing with some AI progam most of the time and not a real person. I had a Chinese vendor (MICTUNING12) that sent me an item that was received by the post office, but apparently lost at that point, because it was never put in my PO box. It was sent priority mail and had a $50 insurance policy on it. The item only cost $23. The Seller refused to give me a refund on it and told me to file a claim with the USPS. I could not file a claim, because you have to have the original mail reciept, which only MICTUNING12 had. I filed a complaint with **** and it was immediately closed in favor of the Seller. It is impossible to find out who the seller is. There is no transparency here. **** did not care that I could not file a claim, assuming I am some sort of liar when I said I never got the item (like I don't have better things to do than cheat someone out of a $23 item?). Sellers in China should never be allowed on ****, because they are members of the Chinese Communist Party (CCP) there and we know what the CCP is doing in regards to Taiwan and what they did in regards to COVID. I finally got a refund through my credit card company, which **** just ignored when they got a notice that I disputed the charge. This is a sorry company and I will no longer do business with them and if I have to do business with them, it will only be with US sellers.

  eBay Inc.

  Date: 08/17/2022

  Hello Russ,
  
  Thank you for sharing your experience with us. Unfortunately, from this channel I can't provide account specific information, but I'm happy to share details surrounding our policies. From the context in your review it sounds like you have some concerns regarding our **** Money Back Guarantee process.
  
  As per our **** Money Back Guarantee, buyers are protected in the event they receive an item that is not as described, or it never arrives. When you start an item not received claim, our system is looking for objective information to decide on the outcome. It sounds like the tracking number confirmed the item was delivered, the claim was closed.
  
  We recognize there *** be times when a situation is outside of your hands, such as your item being stolen during delivery or being misdelivered to a different location. That said, if you disagree with the case decision, you can request an appeal within 30 days of the closure.
  
  You can read our full **** Money Back Guarantee here: http://****.to/3DsDQP8
  
  However, it doesn't sound like you requested an appeal of the case outcome. If you started an outside dispute your case on **** will automatically close. Our Money Back Guarantee stipulates members *** only seek one channel for resolution. Therefore, all **** Money Back Guarantee coverage expired at the start of your credit card dispute. Although, I'm glad to hear you've received a full refund, we want our members to have an opportunity to use their protection in the event they need it.
  
  Going forward, I would encourage you to reach out to Customer Support through our Help & Contact pages. While I am unable to share specific details regarding your account on this channel, we appreciate that you have taken the time to give us feedback about your transaction.
  
  Respectfully,
  ****

  Russ D

  Date: 08/17/2022

  Thank you for the response. I did not file an appeal because I knew it would be a fruitless endeavor, that would have avoided any human contact with ****. What I am more upset about is that **** does not consistently, if at all, indicate if a Seller is out of this country and if the Seller is out of this country, what country they are from. There was no upfront disclosure that this seller was from China when I purchased this item. I refuse to do business with the Chinese given what their government is doing to this country. By not disclosing where a seller is from, **** is contributing to the destruction of this country. As with China, where our companies are doing so much business with them and our stock markets list their companies, we are funding their military expansion. We are cutting our own throats and **** is contributing to that. Until **** is honest and transparent about where its sellers are from, I will not do business with ****! In regard to my transaction with this Chinese seller, my credit card company provides a fairer forum for disputes than **** does. At least with my credit card company, I get to talk to a real human. Good luck having that kind of interaction with ****!

• Review fromToby B

  Date: 08/11/2022

  1 star

  Toby B

  Date: 08/11/2022

  **** *****!!!! WORST SELLING APP EVER
  
  They charge 13% now on sales. They even charge a final value fee on shipping
  
  They allow you to select if you offer returns or exchanges on your lisitngs. Ive had it happen twice now where the **** team has got involved and allowed customers to return items even though I would gladly offer a return instead and it also violates my no return policy. Why allow people to chose if they will violate it
  
  Also they are just money hungry and keep raising shipping and fees
  
  Have had bad experiences with being a seller and issues with customer and them scewing me

  eBay Inc.

  Date: 08/13/2022

  Hello Toby,
  I appreciate you taking the time to share your experience on **** through the Better Business Bureau. I understand you've had some experiences recently which haven't met your expectations of ****. I'd like to take the time to go over this with you to provide a better sense of understanding. That said, I am unable to verify your account through this channel, so I will not be able to disclose any account-specific details. Regardless, I am confident in my ability to provide general information regarding your concerns.
  Firstly, please note the fee changes (specific to shipping, implemented in 2011) were done to discourage bad selling practices, specifically in effort to curtail sellers over-charging for shipping. We want to make sure that our market is fair to both sellers and buyers. If we were to charge the final value fee only for the cost of the item, sellers with negative selling habits could charge the buyer extra in their shipping costs to account for the final value fee of their item. This creates an unfair marketplace where the buyer is paying more to account for fees charged to the seller, which in turn would push buyers away from the platform, resulting in less sales for all sellers due to the actions of a few.
  To continue, the return issues you mention can only occur when a seller uses a "no returns" policy. While we respect our seller's choices to enforce a return policy, please keep in mind all **** members are subject to our site's User Agreement when an account is created. Namely, both buyers and sellers agree to adhere to the terms specified in our **** Money Back Guarantee policy. As stated in this policy, a buyer is entitled to return an item for a refund if the item arrives in a condition other than what was described, even if the seller doesn't offer returns. You can learn more about our guarantee here: https://****.to/3sJMKmm
  We understand it can be difficult to have an item returned to you, but it is certainly difficult for buyers who receive items different from what they ordered. Having no physical relationship with the item, we place trust in all sellers that the item is described accurately. On the other hand, we extend that same level of trust when a buyer advises the item has undisclosed defects. Our **** Money Back Guarantee primarily serves as a middle ground for both trading partners when concerns about the item are brought to our attention.
  Finally, please note that our current seller fee structure varies based on the category your items are listed in, but generally the final value fee is evaluated at 12.55%. This is a fee value that we've spent time investigating and we are always welcome to feedback surrounding it. I appreciate you sharing yours with me here.
  I hope this message finds you well and thank you again for taking the time to let us know your feedback.
  Sincerely,
  ****

• Review fromAustin L

  Date: 08/11/2022

  1 star

  Austin L

  Date: 08/11/2022

  100% Seller Feedback, 8 Months of running my small business on ****. I was not only a seller but a buyer on **** and a Synchrony Mastercard holder. **** suspended my account permanently with no warning or explanation. I tried to reach out to support for an explanation. They ignored my requests and sent a copy and pasted cease and desist letter. The worst customer/seller/all around business experience I have had with any company ever. I was never rude, made every attempt to reach out, I understand that there is a person on the other end of every message. However, **** does not. The quality of service at **** has gone down immensely. I doubt they care, Seller fees have routinely increased while quality of service has gone way down. I routinely recommend to all my friends to avoid this platform.
  
  I miss the old ****. I wish they had made a sliver of effort to try to do the right thing.

  eBay Inc.

  Date: 08/13/2022

  Hello Austin,
  
  We understand your **** account was recently suspended and your experience working with **** Customer Service did not meet your expectations. Suspensions can be impactful to your business (as both a buyer and seller) and it is not our intention to take permanent actions without providing clarification. Even under difficult circumstances, **** strives to provide professional, considerate customer service to the highest degree possible and we appreciate you bringing this matter to our attention.
  
  While we cannot discuss specifics of an account without first verifying your identity as an authorized user, we would like to extend an opportunity to consider appealing your suspension. We cannot make a guarantee that reinstatement will be possible, however, in most cases there are additional steps you can take to appeal our decision. To do so, please complete the 'contact us' form found in the 'help and contact' section of our support pages.
  
  You can access that form directly here:
  
  https://****.to/3wqBFcX
  
  Keep in mind that we cannot generally share detailed information which might allow suspended users to circumvent our policies, which sounds like part of the reason you did not receive full information. Our goal is to keep the **** community safe from violations of our User Agreement and our buying/selling practices. Even still, we would like you to request an appeal and cite the case reference number X-XXXXXXXXXXXX.
  
  We hope to hear from you soon and we look forward to an opportunity to demonstrate that we seek positive outcomes for our members wherever possible.
  
  Sincerely,
  
  ****

• Review fromKat T

  Date: 08/11/2022

  1 star

  Kat T

  Date: 08/11/2022

  I was trying to sell some personal items -handbags, jewelry- and was permanently suspended from selling or buying for "suspicious activity" I was told by the csr they can't reveal why, to check my messages only my ACCOUNT IS SUSPENDED SO I CANNOT ACCESS MY MESSAGES. Meanwhile, an account that tried to scam ME is still active. They're price gouging sellers with fees and not providing real security. And trying to even find the phone number to call for help is almost impossible. The biggest scammer of all on **** IS ****

  eBay Inc.

  Date: 08/13/2022

  Hello Kat,
  I appreciate you taking the time to share your experience on **** through the Better Business Bureau. I understand you've had some experiences recently which haven't met your expectations of ****. I'd like to take the time to go over this with you to provide a better sense of understanding. That said, I am unable to verify your account through this channel, so I will not be able to disclose any account-specific details. Regardless, I am confident in my ability to provide general information regarding your concerns.
  In an effort to ensure we look out for the best interests of the **** Community, we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that **** members are conducting themselves in accordance with the online practices we have come to expect within the **** Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  You can find this information by reviewing our User Agreement and the below statement by following this link: https://****.to/33e0oVS
  
  "If we believe you are abusing **** and/or our Services in any way, we ***, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services."
  Please know much of the information we discover is protected by **** and *** not be shared due to security regards, but please understand there are many factors considered when an account is suspended. We consider the actions and behaviors of members, riskiness of certain account details, inventory, shipping habits, and research any possible links which *** lead to concern for our members' well-being. While I understand you were hoping for more detailed information, we are unable to accommodate your requests in this matter due to many of these review processes being proprietary in nature.
  With that said, we do advise you reach out to Customer Support through our Help & Contact page on site. By doing so, you can request a callback from one of our account specialists and ensure your account receives another review.
  
  I hope this message finds you well and thank you again for taking the time to let us know your feedback.
  Sincerely,
  ****

  Kat T

  Date: 08/15/2022

  The removal process is random, arbitrary and unevenly applied. At the same time I'm being kicked off the platform for unspecified violations a "buyer" who tried to scam me and five other sellers in a two week period was still being allowed to operate without consequence. Even if I was allowed back onto ****, without knowing exactly what I did wrong in the first place I could not be confident in avoiding a violation of the way-too-opaque rules of operating. Having my items pulled mid-auction lessens buyers' confidence and makes it harder for me to attract sales. I see no point in trying to argue with some random CSR agent who has no clue what they're doing and hides their ignorance behind a series of pre-scripted responses. Therefore I will not attempt to return as a seller, I have zero interest in being a buyer, and will explain to all my friends and family members why they should avoid **** -either to buy or sell- like the plague.

• Review fromJoseph A.

  Date: 08/11/2022

  1 star

  Joseph A.

  Date: 08/11/2022

  **** is completely lacking of any sort of rational policy for refunds related to a SELLER cancelling a sale and any currency exchange fluctuations between purchase date and cancellation date. I purchased an item in Feb of this year from a Canadian seller. The seller did not fulfill the order and cancelled without notice or explanation. I was disappointed, but there was nothing I could do. However, when I received my bank statement I was frustrated to see that I was credited back $80 less than I was charged. **** doesn't take currency exchange risk, I 100% get it. But in a case when the seller cancels, it should be that very seller that takes the currency risk, NOT THE BUYER! I used **** because I believed I would be protected. Instead it cost me $80 and I got nothing and had no choice in the matter. I did receive and decide to return. I intended to honor my commitment, but he seller made the decision to cancel.
  
  Even worse is that I had a conversation with them in early June and they understood at the time and offered to refund the $80 within a few days. This never happened and then I just called they had no explanation of what had changed.
  
  It's exactly these types of poor ill-conceived policies that frustrate consumers. Boooo to **** for having no reasonable solution for my situation. I can't wait to see how their reputation management people try to spin a response to this on *** site. Exchange rate risk, policy such & such, blah, blah, blah.

  eBay Inc.

  Date: 08/13/2022

  Hello Joe,
  
  We understand a recent purchase was cancelled by your seller and due to a change in the value of local currency, the amount you received back was lower than expected. We recognize cancelling the order was not your decision and we don't want you to have a negative experience buying items on our site. We have some guidance which we believe will help you avoid this concern in the future.
  
  From the checkout page (on orders where currency conversion is necessary), there is an option to use '**** Currency Conversion'. By utilizing this option, the same exchange rate applied at checkout will be used in the event you would like to return the item for a refund. The same is true for other refund reasons such as a cancellation or a claim. if this option is not selected, your funds are subject to the currency exchange rates established by your payment provider.
  
  While there *** be advantages to both, we recommend using ****'s Currency Conversion in most scenarios. If you are unsure this is the best option, we recommend contacting your financial institution to learn more about the structure of their currency exchange policy.
  
  We are confident using this option for any future purchases will resolve your concern. Your feedback is valuable and we will continue to explore ways to minimize the impact of currency conversation on our buyers, particularly in scenarios where a refund is is requested by the seller. Please do not hesitate to review our support articles on currency conversion for detailed information. **** Customer Support is also available to offer further assistance as needed.
  
  Sincerely,
  ****

• Review fromJulia C.

  Date: 08/10/2022

  1 star

  Julia C.

  Date: 08/10/2022

  **** should be put out of business permanently.
  
  They provide ZERO CUSTOMER SERVICE. NO LIVE CUSTOMER REPRESTATIVE TO ASSIST CUSTOMERS....ONLY A ROBOT RESPONSE THAT DOES NOT MEET CUSTOMERS NEEDS.
  
  VENDORS PLACE FALSE DISCRIPTION INFORMATION OF PRODUCTS.
  
  **** DOES NOT MONITOR OR REMOVE FRUADULENT ADS.
  
  **** ONLY TAKES EVERYONES MONEY AND IGNORES PROBLEMS WITH JAVING A REPUTABLE SITE.
  
  THEY REMOVED OPTION TO REVIEW FRADULENT VENDORS. YOU CAN NOT WARN OTHRS OF THE THEIVES. REVIEWS PLACED PRIOR ALL ARE 100% TO 94% FAKE.
  
  THIS SITE IS SO BAD NOW....IT IS NOT TRUST WORTHY. WILL NO LONGER SHOP HERE...HOPING THEY GET CLOSED DOWN TO PROTECT OTHERS DUE TO NO RESPONSIBILITY FROM THE SITE TO ENSURE CUSTOMERS ARE NOT RIPED OFF.

  eBay Inc.

  Date: 08/13/2022

  Hello Julia,
  I appreciate you taking the time to share your experience on **** through the Better Business Bureau. I understand you've had some experiences recently which haven't met your expectations of ****. I'd like to take the time to go over this with you to provide a better sense of understanding. That said, I am unable to verify your account through this channel, so I will not be able to disclose any account-specific details. Regardless, I am confident in my ability to provide general information regarding your concerns.
  To begin, I understand that you had a hard time contacting us. In the future, you can reach us via live chat, email, or by requesting a call back through the Help & Contact link located at the top of most **** pages. As of right now, we do not accept inbound phone calls. We have found callbacks to be a preferred method of contact because there is no waiting on hold, and we can make sure you are directed to the correct department. We appreciate your time and cooperation as we continue to work on improving our customer resources and availability.
  Secondly, I recognize you have issues with the quality of items on site. While we have dedicated teams of specialists constantly reviewing the site for quality, please keep in mind there *** be instances where items sold *** not meet your standards or ****'s. Kindly note that, as **** itself does not house an inventory of items for sale, we cannot proactively inspect items. Thus, we offer our **** Money Back Guarantee, which ensures all buyers who receive an item that arrives damaged, defective, or otherwise not as described are entitled to return the item for a full refund. Furthermore, if you believe there is an issue with a listing on the site, we always encourage buyers to report these items using the "Report item" link located on the listing.
  We additionally pride ourselves on our feedback system, which allows buyers to detail experiences they've had with sellers. We use this feedback ourselves when reviewing accounts to maintain a safe and fair trading environment on site. If you encounter issues with a seller or conversely have a great transaction with one, we want to make sure you're given a chance to voice that experience.
  With that in mind, we would naturally hate to see you leave the site. Although we *** not have reached the outcome you were hoping for in this situation, we would love to see you continue as a loyal buyer on ****. If there is anything else we can do to assist you, please do not hesitate to reach out. Regardless of your decision, we wish you the very best.
  I hope this message finds you well and thank you again for taking the time to let us know your feedback.
  Sincerely,
  ****

• Review fromJohn G

  Date: 08/09/2022

  1 star

  John G

  Date: 08/09/2022

  I tried to purchase a Smith Little Torch Preset Regulators set - for use on disposable Oxygen & Propane tanks from ****.
  
  However it never came to be. **** seems to be able to find a way to block me attempt to do business with them.
  
  So, what is your answer to this problem?
  
  I can't believe that's the case.

  eBay Inc.

  Date: 08/11/2022

  Hello John,
  
  Thank you for your review, we're sorry to hear you're having difficulty purchasing an item on ****. If you are unable to login and need to reset your password, please visit our login page here: https://signin.****.com/signin/ and click "Need help signing in?". If you've done this or have another issue purchasing this item, please contact **** customer support by visiting our Help & Contact pages.
  
  Thanks,
  ****

• Review fromCana B

  Date: 08/05/2022

  1 star

  Cana B

  Date: 08/05/2022

  It seems that **** is trying to remove itself from its own business. The protection that I enjoyed when I opened my account 16 years ago has disappeared. There seems to be no protection for the sellers anymore either. There's really no benefit to using **** anymore. You're better off dealing directly with sellers. I was recently shorted in quantity by a seller who refused to respond to messages. I opened a dispute and many emails are exchanged but without proof I have no recourse. My money was taken and the only way I can expect a refund is to provide them with a a police report stating that the product was stolen I guess? Nothing was stolen and unless the customer sent the items in two separate packages they simply got the quantity wrong. Involving the police and expecting them to do anything is not reasonable and I am loved to waste law enforcement time on an issue that does not involve them. I've given up on the dispute and it looks like I'm just going to lose my money. I opened an Amazon account and I'll start using them as much as possible. As far as continuing to shop on ****, buyer and seller beware!

  eBay Inc.

  Date: 08/10/2022

  Hello Cana,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Rest assured most transactions on **** are covered by the Money Back Guarantee which indicates if an item doesn't arrive you're entitled to a full refund. That said, in situations where the seller has provided proof of delivery, we do require additional documentation from a buyer to provide a courtesy refund to them. Please note, sellers on the site hold their own inventory and as such we're unable to require they ship any missing quantity to a buyer. Notwithstanding, we understand this was not the experience we would have wanted you to have and will use your feedback to better our services moving forward.
  
  Lastly, we will ensure any contacts you've had with **** Customer Support are reviewed to provide any necessary coaching opportunities internally. We rely on feedback such as this to continue to better how we do things. We truly appreciate you taking the time to share this experience with us and hope you'll reach out directly if you need any further assistance in receiving a resolution to this situation.
  
  Respectfully,
  ****

  Cana B

  Date: 08/15/2022

  It will cost more than the refund to buy the things needed to complete the form sent by ****. I'm not going to spend more money to jump through hoops for the company. This is the digital age and sending somebody documents that they have to print, take pictures. upload and/or mail. This is more trouble than it's worth I wish I had never pursued this. I'm sure my feedback will be deleted and won't cause anybody any trouble. I truly regret my purchase and will avoid the seller in the future and will no longer shop exclusively on ****.

• Review fromSophie K

  Date: 08/05/2022

  1 star

  Sophie K

  Date: 08/05/2022

  **** is operating some very unethical manipulative business practices these days!
  They force you to upload a copy of your ID as well as your social security #, although you already have your bank account verified and on file.
  If you don't upload your documents they will basically hold any pending payments and not release them until you comply. If you try to reason with them or come up with an alternative solution, you're basically out of luck and they'll hold your payment hostage and confiscate it!!! They don't care about customer loyalty anymore or your excellent 100% positive feedback as buyer and seller over 15 years. All they care about is robbing you and manipulating you . Someone needs to look into their shady business practices.

  eBay Inc.

  Date: 08/10/2022

  Hello Sophie,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  As you're aware **** is now managing payments for all sellers on the site. This enhances the buying and selling experience on **** by providing sellers with one platform to sell and get paid while also giving buyers more ways to pay. That said, **** must adhere to certain legal and compliance obligations outlined in our Payments Terms of Use, which requires us to verify members information prior to sending any sale proceeds to a member's bank account. We must also ensure that **** remains a safe marketplace for both buyers and sellers which means we must ensure that all **** policies adhere to regulatory standards. Lastly, please understand we outlined within our Payments Terms of Use: "To set up and use your **** account for Managed Payments, you must:
  -Provide us with all information which we *** require for purposes that include verifying your identity, complying with applicable anti-money laundering and sanctions screening obligations, allowing us to manage settlements of your transaction proceeds, and assessing fraud and risk. If you are an individual, this information *** include, without limitation, your full name, address, phone number, date of birth, taxpayer identification number, bank account information, and a form of government-issued identification (e.g., a copy of your identity card or driver's license). If you are a business, this information *** include, without limitation, your full business name, address, phone number, entity type, bank account information, tax identification number, and business number, in addition to details regarding your beneficial owner(s), director(s), officer(s), authorized representative, and/or primary contact, such as name, contact information, nationality, title, and government-issued identification (such as a United States Social Security Number). You understand that we will be unable to settle your proceeds or issue you any tax documents (such as a United States Internal Revenue Service Form 1099-K) if you do not provide or appropriately update us with accurate contact information and other requested data."
  
  For easy access, we've included a link to our Payments Terms of Use here: https://pages.****.com/payment/2.0/terms.html
  
  Although we recognize this *** be a new process for you, we trust this clarifies the policies in place being in line with industry standards and where to locate this information on the site. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

  Sophie K

  Date: 08/10/2022

  I would like to close my account and have all my personal information deleted . ( ID information and social security card) I've been victim of identity theft before and I don't trust that the information is safe with your company. It's a real shame you've taken this approach to harass your long standing customers, but I think I've had enough.

• Review froma t

  Date: 08/05/2022

  1 star

  a t

  Date: 08/05/2022

  I sold an item on **** that is pick up only. Some woman bought it paid but never contacted me about the pick up. So after around 15 days she opened a case that the bag is not delivered and she wants a refund. And from **** put my money on hold. I contacted **** at least 3 times and told them that she must pick it up but they did nothing. After another 7 days day closed the case in her favour refunded her the whole sum and even charged me fill fees because I didn't deliver the bag! So I called them again and again they said that they can't do anything. From customer service never do anything

  eBay Inc.

  Date: 08/09/2022

  Hello Scarf,
  
  Thank you for taking the time to share your experience regarding this transaction. We know how upsetting it can be when a transaction does not go smoothly, and we desire to resolve this issue with you.
  
  Unfortunately, we could not locate your account with the information provided within your *** review. Could you please reply to this review with the order ID or item number for the described transaction?
  
  Once we have this information and can locate your specific selling account, we will have a member of our Customer Service team reach out to you directly regarding this concern.
  
  Thank you again for taking the time to bring this matter to our attention and we look forward to hearing from you soon.
  
  Sincerely,
  ****