We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

eBay Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

eBay Inc. has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • eBay Inc.

      2065 Hamilton Ave San Jose, CA 95125-5904

      BBB accredited business seal

    • eBay Inc.

      423 North 53rd Street Philadelphia, PA 19139

    • eBay Inc.

      24825 Little Mack Ave Saint Clair Shores, MI 48080-3224

    • ebay seller

      42183 fairview drive Canton, MI 48187

    • eBay Inc.

      7120 66th St S Birmingham, AL 35212-2822

    Customer Review Ratings

    1.08

    Average of 1,367 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mark P

      Date: 03/30/2025

      Ordered Jamaican ***** from a scammer. Scammer took my money, never shipped my item, refused to cancel my order, and never responded to my messages. eBay only provided unhelpful automated options for sellers who have been scammed. I'm done with eBay!!

    • Eric A

      Date: 03/29/2025

      I was told by eBay to accept a return I never received back for $1700 from a scam buyer they agreed to refund me multiple times but now there making multiple excuses to not refund. I would hate to take this to Small claims court but if Im not refunded ASAP I will have to.I was told the return case was closed/denied because there were multiple delivery attempts to my address which isnt true. Ive attached ******************* below of all the tracking activity to confirm the item was never even in my city, also proof they agreed to refund me multiple times. it was attempted to be delivered 3 times to a city 2 hours away from me ( *********) (NOT SURE WHY). Please refund me ASAP as this has been very frustrating and stressful. The statements/excuses for no refund are false & completely not true after I was promised one multiple times by **** that confirmed the return was never even in my area Ive attached proof below. It was only shipped to ******************************* three cities I never been to & never in ******* where I live and was on the return address confirmed by eBay . You can easily see that by going on eBay and going to the return details & clicking the return shipping tracking, it shows the item was never sent to me eBay asked me to input my correct address for the return which I did in ******* ca & the previous **** confirmed that multiple times. I entered my correct address that was confirmed by multiple eBay ****. ** you look at the first message in this email reply thread youll see it was attempted to be delivered to a completely different city multiple times which isnt my fault. I entered the correct return shipping information which was already confirmed. I was home all week waiting and ***** never showed up once to *******. Refund me now please thanks instant refund to my eBay account of $1700, as well as covering the ebay fees or check.

    • Diane Z

      Date: 03/28/2025

      I purchased what was thought to be a Kala ukulele and got a Makala ukelele instead. When I try to contact the seller, or eBay, and I clicked on return/refunds It came back as " something went wrong." I then contacted my credit card company and told them I was having trouble getting hold of eBay and the. My credit card company said that I bought the product via ****** and directed me to let ****** know that you will try to work it out with the company. I went back to eBay and finally got through to get a refund/return. They told me that my refund was labeled resolved because I was talking to my credit card company. Now I can't get a hold of anyone through eBay. Horrible experience with eBay. Avoid eBay!!!!

    • Peppie T

      Date: 03/28/2025

      eBay guaranteed returns. It is less than 7 days since receiving a malfunctioning Fitbit watch. My credit card will have my money returned but why do I have to go to that extent?

    • ROBERT S

      Date: 03/27/2025

      Purchased two items on eBay. My eBay profile for "Buying preferences" says use ******. In both cases they helped themselves to money in my bank account. Their website clearly shows ****** for settling payments for purchases. eBay is out of control. Unethical business practices.

    • Kelly C

      Date: 03/27/2025

      ebay is allowing ivory jewelry to be sold on there site . I reported numerous items and they refuse to remove them. I think someone needs to look into this. I sell jewelry and am very familiar with ivory and find it very unfair that they are allowing this to happen. I even reached out over the phone and the specialist was very rude and basically told me they weren't going to do anything about it. I reported these items through ebay and on the phone and nothing is being done

    • Dominique E

      Date: 03/26/2025

      NEVER SELL ON EBAY! Sold $13,000 product to customer on **********************, Sent to customer, had a weather delay, customer request refund for late shipment, eBay was quick to refund the customer, package then arrives to customer after trying to intercept, customer refuses to pay or ship back and has ghosted us since, I put an appeal on to get ebay to reverse the payment on our account because the customer is the one who owes the money so his account should be -$13,000 or he should send product back to us, ebay did investigation (WITH ALL PROOF, Including proof of signature, proof of delivery, proof customer has contacted us and no long in contact) ebay contacts me stating there is nothing the can do and now appeal decision cant be changed or overturned. We definitely just got scammed by them they are no help at all and a bunch of thieves

    • Christopher W

      Date: 03/25/2025

      Scams and liars. I'll never spend money on ebay ever again!

    • Jennifer P

      Date: 03/24/2025

      The eBay money back guarantee is a gimmick. I purchased an item that seller never shipped long past the estimated delivery timeframe. Seller also never responded to my messages and also declined my order cancellation after all the delay. I asked eBay to step in more than once and they never would. They just kept instructing me to do things like contact seller and wait, then cancel order and wait, and to ask for refund and waitall things that were clearly on the record as having been done and all at no avail.

    • Jib S

      Date: 03/24/2025

      Absolutely unacceptable experience with eBays dispute resolution process. I ordered a 250lb washer/dryer, but the seller provided a tracking number for a 38lb package that was supposedly delivered somewhere in my city and not my address. Despite this clear discrepancy and the fact that I never received my item, eBay ruled in favor of the ********** does eBay justify siding with a seller when:1.Tracking info doesnt show my actual address.2.The weight of the package doesnt match the item ordered.3.I never received the item.This is blatant negligence, allowing fraudulent sellers to steal from buyers. eBay used to be a trusted platform, but if they cant protect buyers from scams like this, theyre not worth using. Avoid high-value purchases on eBay unless youre okay with losing your money.

    eBay Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.