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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,777 total complaints in the last 3 years.
    • 9,091 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The PayPal platform blocked my account for reasons unknown to me, I do not agree with this. I think that this is completely illegal. At the beginning of using this platform, I read all the rules, all their rules were observed. Therefore, I believe that nothing was violated on my part. Please help me solve this problem. I want to continue using PayPal.

      Business Response

      Date: 07/02/2025

      Dear ******* *****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am asking for help in restoring my PayPal account. I am a *********, but now my eyesight leaves much to be desired, so I decided to sell some of the tools with which I can no longer do the job on **** and indicated my PayPal account as the method of receiving payment, after selling the jigsaw on May 6, I received payment to my PayPal account and immediately got my account blocked, despite the fact that I provided all the evidence that this was not a scam, but honestly earned money, my account was still blocked on May 12, with a balance of $ 100. I think this is unfair and ask for help in restoring my PayPal account. I will attach a screenshot from my personal account and my driver's license as evidence.

      Business Response

      Date: 07/02/2025

      Dear *** **********,  

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Help me regain access to my honest earnings. I am a college student paying my way through freelancing as a graphic designer. I used PayPal for all my payments. On June 17th, I was told that my account was permanently limited - no reason, no warning. Now I can't get paid from the freelancing site because the only way to withdraw my earnings was through a PayPal account. I worked hard to earn this money. I don't know how I will be able to afford books or rent next semester. This is no way for a company to treat its users. I am not asking for favors - just for fairness and a chance to be heard. Please, I am asking for your help.

      Business Response

      Date: 07/03/2025

      Dear ****** *****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My small business has been destroyed! I run a small handmade jewelry business. I use PayPal as my primary method of receiving payments from customers. And paying my suppliers for manufacturing materials. After a sudden surge in holiday orders, PayPal permanently limited my account - no warning, no appeal, no apparent violation. I explained to customer service that this was seasonal volume, not a scam. But no one listened. I have dozens of regular customers waiting for their orders, and now there is no way to ship them or refund them properly. This sudden closure has destroyed the reputation of my business and seriously impacted my income. All I want is a second chance - or at least a decent human conversation.

      Business Response

      Date: 07/02/2025

      Dear ******* ********, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am a SINGLE MOTHER of two and have lost access to my funds since PayPal suspended my account on June 19th this year.I use PayPal to get paid for babysitting and online tutoring. On May 19th I suddenly received an email saying my account was closed due to "risk". I had just received payment for a week's work - now the money is frozen, a large sum for me - $500!I have contacted customer support several times, explaining that this is my only income, but I only get cold, automated responses. I have always used PayPal honestly. There must have been an error.I am not a company or a scammer - I am simply trying to support my children. I ask for a human review of my case and the return of access to my account and funds.

      Business Response

      Date: 07/02/2025

      Dear ***** ****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my balance in full 11 days ago. My payment is not showing. When I call I dont get through. When I talk to their customer service I am told they cannot help me. They have been holding $2.2k for 11 days; I fear they will never credit mg account and clear this debt paid in full.

      Business Response

      Date: 07/01/2025

      Dear Kashia Morse,

      My name is Daniel, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I understand your complaint is regarding your PayPal Credit account, which is offered by Synchrony Financial Bank. Synchrony Financial Bank is the appropriate entity to address your complaint. For your convenience, I have provided their contact information below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
       
      PayPal Credit customer service can be contacted by phone at 1-844-373-4961 or by mail at:
       
      Synchrony Bank 
      P.O. Box 71726
      Philadelphia, PA 19176-1726

      Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at [email protected] if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.

      Very sincerely yours,
       
      Daniel
      Global Customer Complaints & Advocacy
      PayPal

       

      Customer Answer

      Date: 07/01/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23510438, and find that this resolution is satisfactory to me.




      Sincerely,



      Kashia Morse

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an additional complaint on top of the complaint i previously filed. one employee reversed an incorrect decision and stopped the withholding of my funds in the amount of ******* I then tried to collect this money and every subsequent employee started to treat me like trash, like a criminal, as if i was stealing money from their pockets. I finally got approval to get my money on the weekend and now Tuesday morning has come and still my money is missing. They refunded a 1.50 fee to me but not the grand total and instead keep submitting tickets to the "back office" and telling me that there is nothing i can do or they can do. For a company whos sole purpose is to facilitate financial transactions they are pretty clueless which doesnt breed trust in the average consumer. One employee in the global office of customer complaints and advocacy finally helped me to unlock my money and now all these entry level representatives are making a game out of keeping it from me still! ** tired of the disrespect and the opposing answers from various reps. ** tired of being laughed at and mocked about MY MONEY by people i have to strain my ear very hard to understand because the English they speak is not very clear. And they continue to just get away with it why? Because there is no oversight or accountability and they constantly refuse to allow us to speak to supervisors. we are at our wits end with these criminals

      Business Response

      Date: 07/01/2025

      Dear ****** ****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My U.S.-based PayPal account was permanently limited on October 4, 2023, with a balance of $1,058.24.PayPal's own policy states that funds in limited accounts should become available for withdrawal after 180 days. As of today, more than 8 months have passed, and I still cannot access or withdraw my funds.I have not received any notification or explanation from PayPal regarding this delay. I contacted support several times but received no useful response.I am requesting that PayPal either allow me to withdraw the remaining funds or provide a written explanation for withholding them. I would also like them to reconsider reinstating my account if there are no legal reasons to keep it closed.

      Business Response

      Date: 07/02/2025

      Dear ******* *******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is ******* *********, I am writing to you with a request to help me recover my PayPal account. I have been using the account since 2024, I paid a tutor for private lessons for my son, paid for a subscription to paid channels, received and sent money transfers to my friends and relatives, made donations to charity, in general, I was an ordinary user until the system requested documents and imposed a restriction on my account. I uploaded my passport and a statement from my card, but after reviewing the document, my account was blocked, I am offended and I would like to continue using my account for personal purposes, without any restrictions. If you help me recover my PayPal account, I will be very grateful, thank you

      Business Response

      Date: 07/08/2025

      Dear ******* *********, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2 months I will be 65 years old, I have worked as a teacher in a local school all my life, I am an honorary donor and am a member of a voluntary pensioners' squad, I am a conscientious person, I help animal shelters and I am deeply offended by the fact that PayPal blocked my account. 5 years ago, my grandchildren helped me create an account so that I could easily shop online, I also pleased my relatives by sending small amounts of money for the holidays, my account was mainly replenished by my children and grandchildren, although I said that this should not be done, oh, their love and care is shown like this)) And what do I get in return for honest use of the account? BLOCKING, how will I live now? The world has collapsed, I do not want to lose my account, please help me restore my PayPal account, I beg you

      Business Response

      Date: 07/02/2025

      Dear ***** *****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

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