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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,742 total complaints in the last 3 years.
    • 9,067 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2025, I paid off the total balance on my PayPal statement. After I paid off the total balance, PayPal closed my account, so I unlinked my bank accounts to prevent any fraudulent activity from my bank accounts. A month later, a new balance due appeared so I paid it thinking that the new balance may have been a charge that showed on my statement late. After I paid the new balance, another balance appeared on the April statement (even though the account had been closed since March), so I paid that balance and unlinked my bank account again after the payment went through on my banks end. A month later (May 2025), another balance appeared on my PayPal statement ($15.64), so I linked my bank account again and made the $15.64 payment, then unlinked the bank account after the payment reflected on my banks end. A month later, I started getting additional charges from PayPal, stating that the $15.64 payment didnt go through due to insufficient funds. My bank account had more than enough money to cover $15.64 and the bank account reflected payment to PayPal, but PayPal caused my credit score to drop 81 point (taking my score from Exceptional to Very Good) over $15.64 that my bank showed as paid to PayPal. Please remove the $15.64 delinquency from my 3 credit reports (at all bureaus), as I had never paid late and my bank account reflected that the $15.64 was paid to PayPal when I submitted the payment (as soon as it appeared on the PayPal statement). PayPal even returned a few of the payments I made after the account was closed in March (after balances kept appearing in statements after the account was closed). See attachments. I would never pay $15.64 late!

      Business Response

      Date: 07/01/2025

      Dear ******* *******,

      My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I understand your complaint is regarding your PayPal Credit account, which is offered by ************************. ************************ is the appropriate entity to address your complaint. For your convenience, I have provided their contact information below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
       
      PayPal Credit customer service can be contacted by phone at ************** or by mail at:
       
      Synchrony Bank 
      P.O. Box 71726
      **************** 19176-1726

      Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.

      Very sincerely yours,
       
      *****
      Global Customer Complaints & Advocacy
      **********************

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** **** DOB **********, I am writing to you because I am desperate, PayPal blocked my account, which led to irreversible consequences in my personal life, the fact is that my account was linked as an automatic payment to many services on the Internet: online stores, automatic payments for utilities, telephone, Internet, game accounts and much more. I am an ordinary citizen of America and have the right to use the PayPal account for personal purposes, namely, to send money to my relatives and friends and it does not matter $ 5 or $ 500 I sent a personal transfer, I did not violate the rules of the site! I ask you to help me

      Business Response

      Date: 07/01/2025

      Dear ***** ****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal has blocked my account without any reason, for almost 5 years I have been paying for purchases and bills online, sending money to friends and relatives, I have even won a couple of times from a betting site, but I have never used my account for commercial activities and have not violated PayPal's website policy. The system has temporarily blocked me and I have provided the requested information and received an immediate refusal to continue using my account, I think this is a mistake, they did not even read the documents provided, the refusal was instantaneous, as if a robot blocked my account with one click. I want justice and the restoration of my account.

      Business Response

      Date: 07/01/2025

      Dear ***** *******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal platform blocked my account illegally! I have read the Paypal website policy and have come to the conclusion that I have not violated the rules of the website. I have provided all the documents that the organization requested, I have repeatedly contacted them by phone, but have not received a positive result, my funds and account have been blocked. I will go to the end and use all available levers of pressure to achieve the restoration of my account, I ask you to assist in solving my issue of restoring my PayPal account, thank you.

      Business Response

      Date: 07/02/2025

      Dear *** *****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe my PayPal account was closed for no particular reason. I did not violate the terms of use, the account was created by me for personal purposes, I did not conduct any commercial activities, I used the PayPal account to pay for purchases and send money to my friends and family. I am asking you to help unlock my PayPal account. Here is my data ********************************************* ********* ******

      Business Response

      Date: 07/07/2025

      Dear ********* ******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 10:20 PM, I received an email from PayPal notifying me that my account, which I have maintained for 15 years, has been permanently banned without any explanation or means to contact anyone for a resolution.I have utilized this account for purchasing groceries, making transactions on ***** and setting up auto payments for various servicestypical transactions. I am perplexed as to how any terms or conditions could have been violated, given that I have conducted purchases in the same manner for the past 15 years. I believe this situation is a mistake and I would like it to be addressed as soon as *********** is unacceptable to disable someone's account without any explanation after such a long duration. I kindly request that you rectify this issue.

      Business Response

      Date: 07/10/2025

      Dear ***** ********,

      This is ***** with PayPal's Office of Global Customer Complaints & Advocacy, and I'm reaching out to you about your Better Business Bureau complaint (********). We want to make sure our customers' concerns are heard, and I appreciate this opportunity to investigate this further. 

      Thanks again for letting us know about your experience and giving us an opportunity to dig deeper into what happened. If you have any other questions or need additional help with this matter, don't hesitate to reach back out to us. Just reply to this email or send a new one to ***************************************** and we will get back to you. You can also check out the PayPal *********** for day-to-day questions you might have about your account.

      Sincerely,
      *****
      Global Customer Complaints & Advocacy
      **********************

      Copyright ********* PayPal. All rights reserved.

      Customer Answer

      Date: 07/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely, 


    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was alerted via my phone that over 80 transactions were taking place on my PayPal Account. It appeared to be ****** purchases. I contacted PayPal immediately and spoke to a *** who identified 3 credit/debit cards that had been added to my account that same day (not mine). The transactions were occurring using these cards. She immediately removed those cards from my account. The transactions that occurred were not mine. I began to have "negative balances" ($98 was the first) to a source that requested the money back as fraudulent use on their credit/debit card. PayPal evidently returned their $98 and held ME liable for the refund! I paid the negative balance to be able to restore my account and immediately called PayPal again. I told them what was happening and that I now also had Crypto in my account which IS NOT MINE. I have done written disputes with PayPal using their online dispute link. All Disputes I initiated were DENIED. I have made multiple calls to PayPal and spoke with many different people who assured me they would "investigate" my account and get to the bottom of it. None of that has been done and it now appears I can no longer use PayPal according to my account on the website. Now, I appear to have another negative balance of $197 which I did not incur! I also have over $1200 in CRYPTO in my account that IS NOT MINE!. I am extremely upset with PayPal closing my account and I want my $98 back! I want PayPal to acknowledge that I am a victim of fraud that originated directly through PayPal. I am a 73 year old grandma who only uses my PayPal for online purchases and to send grandchildren a little money. I have had my PayPal account for years. I loved PayPal for being able to TRUST them and protect my transactions. I am extremely frustrated and disappointed in the fraud that took place and PayPal's response to it and me. NO ONE AT PAYPAL IS HELPING ME.

      Business Response

      Date: 07/04/2025

      Dear ******* *******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 6-23-2025 my PayPal account is on limited access I'm working with provider's and they are paying me to review their products with a video or picture they send me the product end wen I get the product I have to use it for five days and then I have to do a video or a picture review

      Business Response

      Date: 07/02/2025

      Dear **** *********, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Some money was charged to my PayPal account in error. I called the number on the email. I guess, in order to help me, I had to download two apps for AnyDesk. One of those cost me $430.80!!!I was told by your agent, ***** *********, I would be refunded a total of $850.Anything would help right now as I have no money.

      Business Response

      Date: 07/02/2025

      Dear ***** ********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a message from PayPal stating that my account was permanently limited due to activity inconsistent with the User Agreement. I was not given any specific explanation or warning, and my account was immediately restricted. I only used PayPal for personal shopping, not for selling, business use, or sending money.The only possible reason I can think of is that I made one or two purchases through ****** over the past two yearsbut these were low-risk, personal items. Ive never had a dispute or policy violation to my knowledge.I contacted PayPal multiple times through email and their ************** asking for a reason or a chance to resolve the issue. I was told the decision is final, with no further explanation or appeal process.I believe this limitation is unfair and likely triggered by an automated system. I would appreciate the opportunity to have this decision reviewed by a human or, at minimum, receive a detailed reason for the action.

      Business Response

      Date: 07/03/2025

      Dear ****** *****,  

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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