Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text invoice about bit coin bill for ******. Im to contact a toll free number @ *************** and came from *******************************

  Business Response

  Date: 06/30/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the recent permanent limitation of my PayPal business account *********************** without proper explanation or justification. I have been a PayPal customer for over four years, using the platform exclusively for legitimate freelance services such as online tutoring, proofreading, content writing, and publishing guest articles on my website.I have never had any fraudulent activity, disputes, or chargebacks on my account during my entire history with PayPal. Yet, on June 23, 2025, I received a notification informing me that my account had been permanently limited due to "potential risk." Prior to this, I was asked to provide information about my business, which I did, including submitting a photo ID and clear details of my freelance services.Despite having a clean record and complying with all documentation requests, PayPal proceeded to permanently restrict my account without any opportunity for proper explanation or appeal. This action has severely impacted my income as a freelancer who relies on PayPal to receive payments from international clients.I contacted PayPals support and requested a specific reason or reconsideration, but I received no meaningful response. I believe this action is unfair, damaging to my reputation and livelihood, and violates good business practices.Requested Resolution:A full and transparent explanation for the account limitation.A review of my account with the possibility of reinstating ***** minimum, the ability to retrieve any held funds without unnecessary delay.I request the Better Business Bureau to assist in resolving this matter. I am more than willing to cooperate and provide any additional documentation required.Sincerely,***** ****** ****** Email: *********************

  Business Response

  Date: 07/03/2025

  Dear ***** ******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.   
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.  
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.  
  
  Very sincerely yours,  
  
  Global Customer Complaints & Advocacy    
  
  PayPal

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a account with paypay unfortunately I had an unauthorized transaction happen and I filed it with PayPal but I still never received my money back and they keep switching the dates I feel as if something right isn't going on

  Business Response

  Date: 06/30/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my PayPal account email is ******************** is banned and 2 of my disputes are closed all of a sudden. PayPal send me an email i filed too many disputes . Bro I only filed 2 disputes and they closed because I filed tooo many.?this is very incompetent from PayPal and customers have to beware of this fraudulent company All I want account to be opened because I have already valid documents for my disputes

  Business Response

  Date: 06/30/2025

  Dear ***** ****,
  
  My name is **** and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  Che
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Permanent PayPal account limitation request for assistance PayPal, Inc., ************ 1. Summary of the Issue I received a permanent deactivation on my PayPal account on 6/23/2025, without clear explanation. Im unable to send, receive, or withdraw money.2. My attempts to resolve it Contacted PayPal Customer Support on 6/23/2025; no resolution provided.Submitted multiple appeals including to the Executive Escalations team at ***************************************** there were no replies 3. ****** .Unable to receive payments from clients or manage pending transactions.This limitation threatens my livelihood 4. What Ive done next Filed this complaint with BBB after exhausting internal PayPal avenues. 5. My requested resolution Immediate review and lift of the permanent limitation, or Clear explanation of what triggered it Thank you for your assistance. Im hopeful that, with BBB involvement, PayPal will provide clarity or resolution.Sincerely,Junior Kyalo Mbatha Email address tied to paypal: *********************** 6/23/2025

  Business Response

  Date: 07/01/2025

  Dear Junior Mbatha,
   
  I am writing on behalf of PayPal, Inc. in response to your complaint.
   
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint; however, I forwarded your complaint to the relevant PayPal offices for review.
   
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
   
  Very sincerely yours,
   
  PayPal Global Customer Complaints & Advocacy

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint against PayPal, Inc. regarding the unexpected and unexplained termination of my PayPal account *********** name is Nelembaye Mbailassem, and I have been a longtime, loyal PayPal user who has always adhered strictly to PayPals Acceptable Use Policy. Without any prior warning or specific explanation, I recently received a notice from PayPal stating, Were no longer offering PayPal services for this account. This decision was a complete shock given my consistent, responsible, and fully compliant use of the platform.I primarily use PayPal to send and receive funds within my mutual aid community and to sell original artwork and drawings. All my transactions are legitimate, transparent, and have never resulted in any disputes or chargebacks. My account is fully verified, linked to my bank accounts and cards, and has been in good standing for years.Despite my attempts to seek clarification and request a review from PayPal, I have not received any detailed explanation or evidence of policy violations. This lack of transparency and the sudden closure of my account appear arbitrary and unjustified.Moreover, I have found that I am not alone in facing this issue. Numerous users have reported similar account closures without clear reasons, suggesting a troubling pattern that undermines trust in PayPal as a reliable payment service provider.I am requesting the Better Business Bureaus assistance in obtaining a fair and thorough review of my case and in facilitating communication with PayPal to restore my account or provide a justified explanation for its closure.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue promptly.Sincerely,Nelembaye Mbailassem

  Business Response

  Date: 06/30/2025

  Dear Nelembaye ********* Mbailassem, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the limitation and banning of my PayPal account, which has caused severe disruption to my business operations.I have been a PayPal user for over 5 years, initially with a personal account, and more recently converting it into a business account to support my legitimate online fashion business (selling sunglasses in full compliance with European regulations). My business is properly registered as an auto-entrepreneur in ******, and I have attached all necessary documentation, including my business registration details.Additionally, I want to clarify that the classification of my account as high dispute is, in my view, unfair. While I did face 9 disputes, these were the result of malicious buyers attempting chargebacks despite receiving their goods (with shipping proof provided). In these cases, buyers were refunded, yet my account was penalized.The banning of my account has blocked funds and severely impacted my ability to run my business. I have a track record of satisfied customers (including over 3 years of positive activity on platforms like Vinted), and I am fully committed to resolving any concerns.?? I kindly request: A thorough review of my case, taking into account the supporting documents and evidence provided. The opportunity to resolve any outstanding issues so I can continue using PayPal for my business.I am eager to cooperate fully and provide any further documentation or clarification you may require.Thank you for your time and consideration. I look forward to your positive response.Kind regards,

  Business Response

  Date: 06/30/2025

  Dear ****** Mgouni,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.    
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's United States offices. As such, I am unable to address the concerns within the complaint.  However, I have forwarded your complaint to the relevant PayPal Offices for review.   
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.   
  
  Very sincerely yours,   
  
  Global Customer Complaints & Advocacy   
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am heartbroken and incredibly distressed. Without any clear explanation, PayPal permanently limited my account and took away my access to funds I rely on for daily living. I have been a loyal and honest user, never violating any policies to my knowledge.Recently, one person kindly sent me two payments one for $870 and another for $100 as voluntary support for my community mental health outreach project. These contributions were intended to help me continue offering free emotional support and educational content for people struggling with anxiety and depression. Instead of recognizing the goodwill behind this, PayPal blocked my account entirely.I reached out to their support multiple times, begging for clarification or at least a second review, but all I received were generic, automated responses. I feel helpless and ignored. This account was not just a financial tool for me it was a lifeline.Please, I am asking for a real human to look into my case. I am willing to cooperate fully, provide any documentation needed, and answer any questions. I just want a fair chance to resolve this and access what is rightfully mine.Thank you kindly for your attention and compassion.

  Business Response

  Date: 06/30/2025

  Dear ******* *********,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ******
  Global Customer Complaints & Advocacy
  **********************
  
  Copyright ********* PayPal. All rights reserved.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is NO option to log out of paypal when logging in from mobile device. Then, when I try to access it from webpage it will now not let me log in with multiple erroneous error messages. This should be a criminal charge to not allow users to log out of financial information such as this and leave our accounts open so anyone can easily hack in to them. They should be liable for ALL damages in the future to financial information hacking.

  Business Response

  Date: 06/30/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to formally lodge a complaint against PayPal regarding what I believe to be a wrongful assessment of one of my transactions, which has resulted in the suspension of my PayPal account.The issue centers around a transaction with the reference ID ***************** in the amount of $32.00 USD. I selected the option Friends and Family when sending this payment it was not a commercial transaction. Nevertheless, PayPal flagged it as a violation of their policies. Although the amount was later refunded to my balance, this transaction led to the unexpected suspension of my ********** ********************** balance currently holds $168.53 USD, which I am unable to access. Moreover, I have been unable to submit a support request through PayPal's system, which leaves me with no direct communication channel to resolve this ******** email associated with PayPal is *********************** This is a long-standing, fully verified personal account that I have relied on for many years to receive payments from various sources. Its suspension has caused serious disruption to my income, as I am unable to update or replace the payment method across all platforms I work with.I respectfully request that this matter be thoroughly reviewed and that access to my account and funds be restored as soon as possible.Sincerely

  Business Response

  Date: 06/30/2025

  Dear ********,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Sincerely,
   
  PayPal