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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,777 total complaints in the last 3 years.
    • 9,108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently created a PayPal account and it was immediately permanently limited seconds after creating. There should be a way I should be able to restore my account and no information was given to me about why this was done to my account. I would like to be helped with this situation

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/12) */
      Dear *******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday July 29. 2022 I received three separate emails from three different Pay Pal employees that contain receipt. I called the number*************** two times because I have questions concerning the invoices. After a period of time was hung up on.

      I have also contacted my financial institution concerning this matter.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 8, 2022/09/08) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone breeched PayPal security via 3rd party site, stole money from my bank via PayPal. I filed a fraud report and was awarded a refund, however PayPal issues a fake receipt for a "refund" that never came, then when questioned PayPal lied and gave me a reference number to give to the bank.

      Bank came back saying the number was fake.

      PayPal then gave me a second reference number.

      Bank told me that number was also fake and never existed in the system.

      PayPal has continued the lie that they gave the money back even though the bank has stated no such transaction has ever occurred.

      I've included pictures of the bank telling PayPal the reference numbers are fake.
      I've also included a copy of the bank statement proving they stole the money and never returned it, statement covers 4 months prior to the theft and a few months after they claimed to have returned the money.

      In short this is all the evidence to prove their numbers were fake and evidence from the bank proving no return of the money ever happened.

      In one of their lies they claimed the money was returned on May 24th, I've taken the liberty of highlighting that section, showing again it was a lie.

      Business Response

      Date: 10/25/2022

      Business Response /* (1000, 10, 2022/09/23) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal


      Consumer Response /* (3000, 12, 2022/09/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Business is lying to my face, the evidence from the bank shows you're lying, the written testimony from the bank, the statements, the bank shows that everything you've said is an outright lie.

      Reference number: Bank wrote a letter explaining it is FAKE

      Date you claimed the refund: Bank statement refutes that by clearly showing that since you stole the money it has never been seen coming back into the account

      You can lie all you want but the evidence exposes every lie.


      Business Response /* (4000, 16, 2022/10/14) */
      Dear*****************,
      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
      Sincerely,
      PayPal


      Consumer Response /* (4200, 18, 2022/10/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Non-answer and a lie, copy paste email reply with no resolution.

      Stop dodging the complaint. You stole $400 ***************************** helping children in impoverished countries around the world.

      I've shown you the letter from the bank. One letter says your reference number provided is F-A-K-E- and the other letter a sworn statement shows that you did N-O-T refund the money as you so claim. You can lie all you want but the evidence is black and white.

      circle where you see in this bank statement you returning the money.

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/04/22 PayPal permanently limited my account under my email ************************** They claimed I violated their terms but when I called they could not tell me what the issue was. I have currently have $500 in the account I cannot access.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/13) */
      Dear**************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a vacuum through a seller which required payment through PayPal; I did so with my ******** Card.

      The merchandise was never sent so I filed a dispute with PayPal, but they refuse to honor their Claim Guarantee for the $99 price.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/12) */
      Dear *************,
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal email:*********************
      Account limitations removed
      Get access to my funds be able to withdraw

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      My PayPal was permanently limited by the PayPal board, Kindly help me get resolve this as I resolved all the instruction they had asked. The money I withdrawal from PayPal are from the services which I offer online to the clients. Thank you

      Business Response

      Date: 10/04/2022

      Business Response /* (1000, 10, 2022/09/21) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a business PayPal account which I used thousands of times annually to process my business transactions. I have been a loyal PayPal customer for years and have paid them several thousands of dollars in transaction fees. I even was granted a loan by PayPal and paid it back in months. On 7/18/2022 PayPal permanently restricted my account with out warning. I had over $600.00 in my account which they refuse to return to me. More importantly they refuse to provide a reason as to why my account was terminated. Years of loyalty to them and this is how I'm treated. They refuse to return my money. I want to know why they would do this to a loyal customer of there's. I want my money back. I want to know why they terminated my account.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/13) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/30/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just created my account and was asked to upload a photo ID. I uploaded my passport and at the very same moment my account was permanently limited.

      I believe this was a system-generated error and I would like you to review my documents again and restore my account access.

      Thanks

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/08) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 10, 2022/09/18) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. Approximately 2 years ago I deposited the balance via cash app to a paypal account, but paypal soon closed my account without any reason, I left all my money in the account and I still can't withdraw it. I wrote a letter to the caller on the phone, but I did not receive a response from them, I am ready to go to court and sue them if they do not return my money to me. I still have error when a try withdraw my funds via check or via bank.
      My PayPal ID: *********************
      Reference ID:*******************

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

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