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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,767 total complaints in the last 3 years.
    • 9,097 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made $600 worth of wire transfers to someone for an apartment down payment. It was refunded because I no longer wanted the apartment and my money was refunded by the seller. I never got the money back in my bank account and when I've called PayPal they have either lied or act like they can't help.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom this regards,

      My name is****************************. I hope you are doing well.

      I've been a private customer with PayPal (******) ***************, until my recent random account closure and limitation this year during July - 24/07/22. It makes no sense, my account was fully verified via my Passport ID , and I had added my address and verified it via documents uploaded many times Paypal had asked me to.

      After countless emails and enquiries, a human representative from Paypal has still yet to reply to my emails or contact.

      I'm writing to you with regards in hopes of receiving a response, about possibly fraudulent behaviour and an inefficient system affecting me. In fact this could be said on behalf of the many others Paypal have abused over the years. Anything I received was an automated response from an email called ************* clarifying no reason for my account problems such as freezing my account and holding my funds amassing over $100-200.

      Paypal has failed to acknowledge the fact it banned/closed my account with no valid reason, while it continued to discreetly remove funds from my account. My account was closed while all my funds and financial information were frozen on the account. I was given a case ID called *****************.

      I had logged in after receiving an email notification of a payment sent to me from someone via goods and services. It then said I had to click a button to accept the payment. After clicking, I then proceeded to login to see it. Almost immediately I was sent an automatic email from ****************** claiming my account was being closed due to breaching their "new user agreement" that is updated every month. This is crazy, How can I be terminating the agreement by logging in? Because that is all that I did and then was immediately sent an email for my account limitation. It's extremely disappointing as I have been using PayPal for 3 Years as a loyal customer. I look forward to your response.

      Kindest regards,

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ***************************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email/ text from a source that said****** ( but were scammers). I called , not knowing that this was a scam. The person calling himself ************ said they were securing my PayPal account due to unusual things on the account. I have been charged an amount that PayPal has said is not unusual and they will not take the money off my account. I can't afford to pay this and will be forced to close the account. Please help me if possible.

      Business Response

      Date: 09/19/2022

      Consumer Response /* (-5, 8, 2022/09/02) */
      The charges have been removed. I'm assuming this is permanent. They did not respond directly with me but as long as charges are gone I'm ok with it.


      Business Response /* (1000, 9, 2022/09/07) */
      Dear **********,
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an account and paid through PayPal for a seven day free trial of*********** it a website to help with learning ********** I did the website for one day and realized that it was not worth it for $25 a month and I immediately canceled subscription I canceled not only once but I asked you multiple times are you sure you want to cancel and I said yes each time. I have seen money dropped it from my account two months in a row and when I notified PayPal that I did not agree To continue the subscription they refused to refund me my money. That is why I chose to go through PayPal for that kind of protection as opposed to just my credit card.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received $7,693.54 on 7/25 marked as "for goods and services". The payment was specifically $7,923 less $229.46 in fees. I did not request this money. There were no goods and services. I refunded the payment since it was made in error.

      However, when I refunded the payment, I was deducted the full $7,923, leaving me out the $229.46 in fees, which Paypal refuses to refund.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear *************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Paypal,

      I've my account funds has been on hold twice and the first time I was told that I wouldn't happen again I need my funds release immediately.

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear **************,
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal denied service to me unfairly after I made no transaction and did nothing wrong. I opened an account, confirmed all of my information and the second I did they banned me from the platform. Again, I've never done anything on the platform to warrant this.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************************************************************************************************* I have a paypal account for some time now, and i receive various order from clients across the world, and get paid, but I'm have been using ********, lately i taught it wise to use PayPal to receive my funds, since it has been long, i used it so that it won't be dormant.. so a client called ***** from the states decided to pay the company for a service rendered to him on the 24th of July with the sum of 5000 dollars and i taught it wise to receive the payment using my PayPal account to avoid been dormant... So immediately my client sent the money into my PayPal account, they placed a hold on the money, and i was asked to provide some details about my business in which i did and i also gave them my companies website:******************* and i wilted for 24hrs and a mail was sent to me from Paypal that my account has been restored that the money sent to me from my client has been released and I was so happy that i will he able to start the work for my client in which i was paid for... After 8hrs, a mail entered from Paypal after it have been resolved, that my account has been permanently blocked that i will have to wait for 180 days to access my funds.. i called there help line, i texted them and i also send a message to them on ******* and they have done nothing to my account... I love asked even if you can't resolve the issue, kindly send the money back to the client so that i will know i have not been paid to work than to collect money from client and i did not deliver what was required on time... Please I'm pleading with PayPal to release the withheld funds and release my account.... Thanks so much
      Yours sincerely
      ***************

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The message sent to me by PayPal is not satisfactory until there ban is taken from my account and I'm able to remove my money on there platform... Because of the pending issue with my PayPal account, i have been unable to start the work i was paid to do *******


      Business Response /* (4000, 12, 2022/09/23) */
      Dear ***************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,
      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/26/2022 I made a purchase on a spoofed website ****************************************************** using PayPal Goods and Services which was linked to the website. I received an email confirmation for my order and the confirmation did not come from the business but rather from a ******* email address. This caused me to investigate and discover the website was spoofed. I promptly contacted PayPal by phone on 6/26/2022 and advised them of what happened. I then also started a claim online with PayPal and asked them to investigate. On 6/30/2022, the seller updated the tracking information. The tracking number was from a Chinese shipping company and showed the package was delivered on 6/28/22. Upon further investigation, my ring camera shows no activity/deliveries at my house that day. My mail (letters) is delivered to a locked mailbox in the common area. The package, if truly the item, would not have been able to fit there. Upon further investigation with ****, they verified that the weight of the package was under 3 oz, not the 2 lbs it should have been. This confirms that purchased item was not shipped using that tracking number. **** has provided the supporting documentation that they can; however, PayPal wants more. For having Buyer Protection, they surely do not protect the buyer. They side with seller because the tracking number shows delivered with no investigation or cause for concern that (1) the website is fake (2) the confirmation came from an individual ********* whose name doesn't match (3) **** verified the weight of the package does not match the item (4) I have made hundreds of purchases with no issues and I contacted them immediately to flag the purchase and seller before the items even supposedly ship. It is sad that this company chooses to support ******* hackers rather than its own customers.

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 10, 2022/09/19) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sell wigs through PayPal to my customers..not once any of my customers were dissatisfied. On July 11 and 15 2022 1 of my customers send money for 2 wigs. My customer received the package and was satisfied. PayPal put my money on hold and permantly limited my account on july 18. They don't have a reason to do so nerotejr did explain to me about why they did it. And said I won't be able to get my money until 180 days

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal

    PayPal, Inc. is BBB Accredited.

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