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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,772 total complaints in the last 3 years.
    • 9,121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently opened my PayPal account and provided all the documentation that PayPal had requested upon opening my account. I completely understand PayPal's terms and agreements and have verified that I have not violated any policies. PayPal limited my account after I successfully shipped and delivered a Customers Order from a paid invoice, I provided the documents they requested, shortly after I received a response that my account was permanently restricted and I am led to believe that this was computer automated. They claimed that I share similar account information with another user that has been limited, however the address that I have on file is a Shared Business Coworking Space with over 100 different businesses being registered at this address. I have been in business for 6 Years now and have absolutely no affiliation with any other PayPal accounts. I have reached out to PayPal to escalate this issue and at least have a human review my account and they will be able to see and verify that my documentation is correct and I have no affiliation with any other PayPal account as this is my only account. I've done a significant amount of sales volume on PayPal and followed all of the rules and guidelines only to be treated absolutely unfairly. I will publicly sharing publicly the unfair practices of PayPal. I would greatly appreciate that my information is reassessed and overlooked carefully. I am more than happy to provide any and all documents requested. I appreciate you taking the time to read this email and your escalation and help would be greatly appreciated.

      PayPal Ref ID *******************

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 10, 2022/09/17) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal Reference ID: *****************
      Date: May 05, 2020
      Amount of PayPal Balance: $9.32
      Reason: PayPal permanently limit my account, and I can no longer use their service. I want my account to be restored and do business again. Thank you very much!

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had a paypal account for a few years, and always used it in the same manner over those years of use.

      Randomly Paypal decided to put a block on our account citing "unusual activity". They never claimed what that activity was. I filed a response with exactly how the account was used, and it did not violate their terms of service for any paypal account. They permanently blocked my account now without a valid reason. No terms were violated. I called a rep there and she even admitted what I was using it for did not violate any terms. However then she mentioned they can block it for basically any reason they feel like it.

      I use the account for payment of reviewing company products. Most of these companies**************** so the payments come from ***** companies. This is the only activity I use it for (other than normal purchases from websites). If they are banning my account for receiving payments from ******* companies, it makes me question the reasoning since this is normal usage for many people. Paypay has not given me a single term this violates.

      Also there has not been any claims against those payments to justify this as well. I have a very clean and normal account and feel attacked that Paypal decided to single me out

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 8, 2022/09/09) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/13) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The response given is still very vague and misleading. No valid reason was offered, and no information was given. If there was a legitimate reason we could discuss it however PayPal continues to use shadow games to hide behind the mystery of their "policy". This account has not violated any of their terms and there we have not come to any conclusion or even discussion. We are no further along than we were when this started.


      Business Response /* (4000, 12, 2022/09/29) */
      Dear **************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (4200, 14, 2022/10/05) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      A response telling me you will not disclose a reason for banning my account is not acceptable. You have not told me what caused it, you have not told me what it even relates to. You have not given me any information related to this whatsoever. The vague and shadow response is very sketchy when permanently banning a user who still has $ waiting in their account. Then telling me to wait 180 days to recover that money for a reason Im not "allowed" to know.

      There has been no effort from Paypal to resolve or even discuss this. Its impossible to discuss an issue when 1 side is not allowed to know what the issue even is. So no this is not acceptable.

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Opened up a Paypal business account on July 16th 2022, from migrating my personal account since 2007 to link to a new online business website **********************

      After reviewing the business account with an account representative everything seemed fine. A few days later my account was closed (due to violating their terms of service selling firearms accessories, not actual firearms or parts, just accessories). and all funds totally $1,351.01 are being held for 180 days to allow for chargebacks, however, all items have been shipped and received with no complaints on my end. In my state of ************ this goes against the law and money cannot be held for this period of time. The money in my Paypal account was built up from months prior to even having a business account with Paypal and some involves personal funds. This money was also used to purchase and pay my suppliers and vendors.

      How can a company hold someone's funds for 180 days with no complaints against them, without warning, and for money that was previously in my account before violating their terms of service, with no recourse to easily appeal. I sent a letter to their legal department and have heard no response. I have read online this is a common scam tactic paypal uses to hold peoples money for 180 days. I understand not being able to use their service moving forward with my business and have changed credit card processing on my website to a friendly merchant, but believe what Paypal is doing is actual theft of my money for being held that long vs. my state laws.

      My Papal address: ************************** *********************
      email address: ************************
      business name:*****************
      website: **********************
      DBA: ****************

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/15) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal


      Consumer Response /* (2000, 10, 2022/09/16) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal's deceptive business practices caused a transfer of funds to my brother to incur a fee of $69.10 and 58.95 on two separate transactions (family transfers should have no fees as per their policies). I was never notified as the sender that they had deducted the fee from my transfer. I was first notified by my brother on the second transaction when the amount did not add up to the agreed upon sum. Only after he clicked on the additional details did he realize they were improperly charging the 2.9% fee. As such, I immediately contacted Paypal. Paypal agreed to reverse the fee on the most recent transaction, however, refused to refund the $69.10 on the first transaction despite acknowledging that it was not a sale of goods and services and the transfer was between two family members.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/28/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the single owner of ***************************************************
      This company owns the US registered company *************************
      We opened a PayPal business account for the US based company from the physical location ***********
      This might have caused to trigger the compliance algorithm from PayPal to permanently Limit this account.

      Unfortunately we could't receive any information about the reasons for the permanent account limitation even after several contact attempts.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 8, 2022/09/13) */
      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 10, 2022/09/15) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Open an account with PayPal so I could receive payment from ******** $15.00. once Funds were placed into acct, PayPal limited my account asking to verify information which I did. Now that I have they have closed my account and holding funds. PayPal stated they no longer wanted to do business with me because of fraud activity. I want my money

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was closed by Paypal due to high risk credit and said I forfeited my rewards. That doesn't make sense to me. I don't see anything high risk about using the card for business transactions in ******* for and Air Conditioning company. It's hot and we are busy.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal restricted my account without telling me a specific reason even though I have been using that account for 14 years, I tried calling customer service but the representative had poor English skills and was not able to give an explanation the next day I tried calling again but the number doesn't seem to be working. I don't think my account was rightfully restricted I only use it for online purchases from known websites.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear*************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Support Team,

      Today my PayPal account was permanently limitated for no reason. I contacted support to help me and they didn't help me, instead they got mad at me and yelled at me.
      I emailed them to explain that I am a ******** and receive donations through an online service in PayPal and some of my donors open complaints to PayPal for those donations for no reason, just for trolling me.

      The permanent limitation (PayPal Reference ID: *****************) didn't give me a fair opportunity to explain myself, I know I had a higher dispute rate, but after reading the PayPal User Agreement I found that this is not a reason to permanently limit a PayPal account and that I don't engage in restricted activities. I called them and they only joked about my voice because ********************************************** all of that they called me "Sir" multiple times instead of "Madam" and this is a discrimination.
      Before the permanent account limitation, they restricted my account twice before because I asked them for help at the message center for certain transactions and I provided them with all the documents and explaination that they requested, they said that everything is all right.
      My entire career depends on this account, and this is not okay because I've been a PayPal customer since 2020 and I had no problems until now.

      This permanent limitation is forcing me to quit this career and it's not ok because that's how I make my living.

      This is not the way to treat your customers. If they need help, you need to help them.
      I want to mention that there are 4-5 months since they do not help me anymore.

      Thank you and have a nice day!

      Business Response

      Date: 09/06/2022

      Business Response /* (1000, 9, 2022/09/06) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Consumer Response /* (3000, 16, 2022/09/22) */
      Hello, Better Business Bureau,

      I have not yet received a valid response from PayPal. How can I solve this situation faster?

      Have a nice day!


      Business Response /* (4000, 18, 2022/10/12) */
      Dear *************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

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