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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,757 total complaints in the last 3 years.
    • 9,137 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I setup a new personal PayPal account on July 18th(07/18/2022). My friend sent me an amount via PayPal and I immediately received the notice that my account was being permanently limited. I have not conducted anything in order for this action to have taken place against me and would like for my account to be restored.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/03) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *******. I created a paypal business account for my new launching business. I got an email at 9.32p moments later that there was information needing to be verified and then a second email immediately after, still at 9:32p, that "I'm no longer able to do business with Paypal". I didn't have a chance to verify the information that was needed. I am a legitimate business, registered with my state and can't seem to understand why I would be banned with absolutely no activity on the account yet. This is very frustrating and making it hard for me to properly set up my business.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my third time in 2 years receiving a call of past due payment to Pay Pal. I do not have a pay pal account and am not associated with pay pal in any way. I have filed fraud complaints with this company and received letters stating I did not make the charges and such accounts were closed. Yet again today I was told there was a 3rd account in my name and they needed payment.
      Please take note of this situation as I am tired of having to resolve this issue with credit agencies.

      Thanking you in advance,
      *********************************

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/04) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a paypal account; verified with info from small deposits from my bank, as requested. I was notified all my funds from that point forward would be instantly available. I was able to deposit funds into my bank account.
      Until recently. Paypal is withholding some of my funds. I called & they reuse to tell me why. I refuse to upload the invasive & highly sensitive info they now require. Because of this I was advised my funds would be available in 6 months, without interest. SIX MONTHS. I tried to delete my banking info & have been prevented from doing that, as well. My bank now has fraud alerts on file regarding Paypal, in order to protect myself.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi , I have create my PayPal account 4-5 months ago , I was using him to receive and send money only . My PayPal email is***************************** and my PayPal country is FR . In the past 5 days I have decided to join the world of dropshipping so I create a store and I try to link my PayPal to my Shopify store but they request me to upgrade my PayPal account to a business account.I did it and PayPal request me to proof my address and I instantly provide them with the required documents but after one day my account get limited . I'm really disappointed and I'm sure that I didn't anything wrong or that go again user agreements . So what I ask is to review my PayPal account again cause I really need it go continue my job also I have money on it and it's not fair what happened to me.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 8, 2022/09/02) */
      Dear ************* ,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/06) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They just contact me and they said the same response that they can't get my account back . My money still inside the account and I need it right now .


      Business Response /* (4000, 12, 2022/09/20) */
      Dear *************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (4200, 14, 2022/09/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      When I try to login to my account it say that he couldn't verify my identity but my email and password are correct so how supposed me to contact you .

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal is unfairly holding over 40,000 dollars from me and have not provided any reason. They also allow customers to file a complaint even when I have proof of product delivery and they do not allow me to respond to claims. They have unfairly a illegally held my money with no reasoning.

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear **********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      PAypal allows customers to file claims or "chargebacks" and does not allow their clients to respond or rebuttal them if paypal has terminated their relationship with the client. So a customer can purchase an item, file a claim saying they did not recieve said item and even with proof of delivery paypal will not consider the proof and hand over the money back to the purchaser.. this is aiding and abetting theft.

      Also in paypals response to me they claim because 2 customer files claims against me that it was "proof " i was selling unauthorized items. there is no way to confirm this on paypal end as they do not have the items in hand to review, and a simple claim from a disgruntled customer furthermore is not proof of any issue with out products. This is an ******* way of reasoning.


      Business Response /* (4000, 14, 2022/09/26) */
      Dear **********,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had booked a hotel ******************* in January for a concert in June. We arrived at the hotel and it was permanently closed due to unsafe conditions. We looked for a number and there was none. We actually got escorted off the property by a police offer. No way to get in contact with them. We went to another hotel. We weren't notified by *********** about any of this. I got in contact with *********** and explained everything to them through emails and texts messages and they wouldn't refund our money because they said the hotel relocated us which wasn't true because the number to hotel was disconnected and we never spoke to any one from the hotel ********************* So after 2 weeks of arguing with them I contacted PayPal which is who I paid it through. I explain to them on the phone what happened and they said they would look into it. So after almost a month they denied my claim because I didn't have confirmation that they were closed. I asked how was I suppose to do that when the hotel was condemned? They will not refund my money which is totally wrong because we never got to stay in the hotel! I sent all texts and emails to PayPal and they never looked into it properly or they would of known it was closed. I am so irritated because how can you keep someone money when they never received what they paid for? I really hope you can get better results for me. I will be filing a complaint on *********** as well. Thank you. If you need email and documentation from where I been in contact with both of these businesses I will be happy to send it to you. The hotel was *******************************************

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 8, 2022/08/31) */
      Dear************************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint that I'm filing is due to my pay pal account being wrongfully suspended. My pay pal user name is ********** and it's under the email *****************************. My account was deleted wrongfully, and the reason being is "the sale of sexually oriented materials" which is completely false. I feel as if I'm being unfairly treated and Id like my account restored immediately if possible please.

      Business Response

      Date: 09/16/2022

      Business Response /* (1000, 8, 2022/09/01) */
      Dear**************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2022 I had a charge of $10 on my card and disputed the transaction. Paypal deactivated the card immediately with $200 still linked to said card. I've not received a new card as of August 2022 and have been denied access over and over again. Every phone call leads me in circles and after 40 minutes on the phone being treated badly, again I have been hung up on. I still have zero access to my $200 and no answers as to why or where it is.

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 8, 2022/08/31) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PayPal account was permanently locked in the beginning of July. I contacted PayPal multiple times and have received no explanation as to why this happened. Their customer service told me to "make another account with a different email address". I reviewed my activity and see nothing that would violate their TOS. I feel there is a huge lack of transparency and would like and explanation as to why my account was banned.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 8, 2022/08/31) */
      Dear *****************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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