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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,757 total complaints in the last 3 years.
    • 9,111 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been using paypal for years with no issue, but as of late my account have been banned with no prior notice with no ground of suspension the most damning thing is they hold my money without valid grounds.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/06) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Glowing Tees did not even ship an order after they admitted to their mistakes. PayPal decided to no offer us our money back despite all of this info and after they ruled in our favor for a full refund.

      customer******************************
      transaction took place March 23rd 2022
      PayPal was notified business was not sending us our merch
      PayPal has email stating by seller that they did the order wrong and that they would resend the entire order due to sellers negligence
      PayPal knows at this time we have received none of the correct items
      PayPal knows the business is operating online illegally
      PayPal refused to refund us even though we have not received any items after the sellers admission of mistakes
      PayPal owes us $3859.88

      we have an email chain that can be provided at anytime via email to support all of the above

      Business Response

      Date: 09/20/2022

      Business Response /* (1000, 8, 2022/09/07) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So i sold 2 phones on a website they provided me with shipping labels and everything they paid thru paypal and when i got the money paypal put the money on hod for 21 days just because they feel like it even doe i provided shipping info i just want my money they daid i have a business but i dont and ita not fair i really needed that money

      Business Response

      Date: 09/26/2022

      Business Response /* (1000, 10, 2022/09/12) */
      Dear**************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PayPal account has been "permanently limited" without any explanation and my money got frozen without the opportunity to access it for 180 days. No explanation was provided and was not given the opportunity to provide an explanation to have it unblocked. Customer service representative refused to connect to anyone who could help to resolve the issue.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was fraudulently charged $199.99 by a Paypal vendor. I contacted Paypal to send a message about the fraud on 7/10. There was no action on behalf of Paypal. Due to the economy and urgency of being out $199.99, I contacted my bank about the fraud. My bank credited by $199.99 the same day. I then received a letter from paypal 7 days later closing my account. This is an unfair business practice due !

      Business Response

      Date: 10/10/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear ************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/08) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have emailed them to let them know the debit card they issued the credit to is no longer valid. They never responded so I never received the $199 refund they sent.


      Business Response /* (4000, 12, 2022/09/23) */
      Dear ************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,
      I opened a PayPal account on the 16th of July 2022. I used my account to make a few transactions. On July 18th I received an email to verify my identity and I successfully did so. Then suddenly on July 19th they blocked my account without warning of reason. When I emailed them to ask why, they refuse to provide any explanation. I would really like my account back because I use it for my personal payments.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 13, 2022/09/03) */
      Dear ***************************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 14th, I transferred funds from my business account to my Paypal account. My bank, CHASE said it was delivered, but the funds are not showing on my PayPal account. I contacted customer service 4 times today. They have no one available by phone, so I had a text message sent and tried to connect with someone 4 times, I received no response.

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , I want to raise complain against Paypal. My paypal account email
      Is*****************************
      I had above 300 US dollars in my account. On 18th July 2022 Paypal sent me email saying I can't use paypal anymore and blocked my account and I can't use my money which was in my paypal balance .

      Please note that I am using paypal for 2016 . I never broke any user agreement or any policy. I never sold any goods or services. I used paypal for shopping purposes also my friends sent me gifts . Recently I came outside of USA and paypal may be tracked different location. I explained that I am traveling outside US for my wedding program. They asked my photo id , bank statement , proof of address. I have provided all the valid documents still they mistakenly closing my account. This is really very bad practice. I want my account back please . I need my paypal to do purchase , accepting cash. Please don't make customers losers . Thanks you

      Business Response

      Date: 08/03/2022

      Consumer Response /* (2000, 6, 2022/07/27) */
      This issue bas been resolved

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon. My name is ******************* and I'm permanent PayPal client for many years. But now PayPal make permanent limitation to my account without any ground. I do not have never any potential fraud or overdraft. Please help me restore my PayPal account. Thank you.

      PayPal account: **************************

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am making a complaint against PayPal for permanently restricting my account but didn't tell me why it was restricted. When I tried to see if they could help me get it unrestricted they didn't specify why only that they reviewed my recent activity. This happened last week probably around 7/13/22. I just want my account unrestricted because I don't believe it should've been restricted in the first place.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 8, 2022/09/05) */
      Dear ***********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (3000, 10, 2022/09/07) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I understand where PayPal is coming from about preventing fraud to PayPal. But I do not accept the response I do not fully understand why my account is permanently limited because of someone else's account that may have received money from my account. All I wanted was to get the account back to be able to support friends who stream or send money to friends in need.


      Business Response /* (4000, 14, 2022/10/07) */
      Dear ***********,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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