Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Paypal, Inc.

  95 Morton St New York, NY 10014-3336

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my balance in full 11 days ago. My payment is not showing. When I call I dont get through. When I talk to their customer service I am told they cannot help me. They have been holding $2.2k for 11 days; I fear they will never credit mg account and clear this debt paid in full.

  Business Response

  Date: 07/01/2025

  Dear Kashia Morse,
  
  My name is Daniel, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I understand your complaint is regarding your PayPal Credit account, which is offered by Synchrony Financial Bank. Synchrony Financial Bank is the appropriate entity to address your complaint. For your convenience, I have provided their contact information below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
   
  PayPal Credit customer service can be contacted by phone at 1-844-373-4961 or by mail at:
   
  Synchrony Bank 
  P.O. Box 71726
  Philadelphia, PA 19176-1726
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at [email protected] if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.
  
  Very sincerely yours,
   
  Daniel
  Global Customer Complaints & Advocacy
  PayPal
  
   

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23510438, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Kashia Morse

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 10:20 PM, I received an email from PayPal notifying me that my account, which I have maintained for 15 years, has been permanently banned without any explanation or means to contact anyone for a resolution.I have utilized this account for purchasing groceries, making transactions on ***** and setting up auto payments for various servicestypical transactions. I am perplexed as to how any terms or conditions could have been violated, given that I have conducted purchases in the same manner for the past 15 years. I believe this situation is a mistake and I would like it to be addressed as soon as *********** is unacceptable to disable someone's account without any explanation after such a long duration. I kindly request that you rectify this issue.

  Business Response

  Date: 07/10/2025

  Dear ***** ********,
  
  This is ***** with PayPal's Office of Global Customer Complaints & Advocacy, and I'm reaching out to you about your Better Business Bureau complaint (********). We want to make sure our customers' concerns are heard, and I appreciate this opportunity to investigate this further. 
  
  Thanks again for letting us know about your experience and giving us an opportunity to dig deeper into what happened. If you have any other questions or need additional help with this matter, don't hesitate to reach back out to us. Just reply to this email or send a new one to ***************************************** and we will get back to you. You can also check out the PayPal *********** for day-to-day questions you might have about your account.
  
  Sincerely,
  *****
  Global Customer Complaints & Advocacy
  **********************
  
  Copyright ********* PayPal. All rights reserved.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, 
  
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was alerted via my phone that over 80 transactions were taking place on my PayPal Account. It appeared to be ****** purchases. I contacted PayPal immediately and spoke to a *** who identified 3 credit/debit cards that had been added to my account that same day (not mine). The transactions were occurring using these cards. She immediately removed those cards from my account. The transactions that occurred were not mine. I began to have "negative balances" ($98 was the first) to a source that requested the money back as fraudulent use on their credit/debit card. PayPal evidently returned their $98 and held ME liable for the refund! I paid the negative balance to be able to restore my account and immediately called PayPal again. I told them what was happening and that I now also had Crypto in my account which IS NOT MINE. I have done written disputes with PayPal using their online dispute link. All Disputes I initiated were DENIED. I have made multiple calls to PayPal and spoke with many different people who assured me they would "investigate" my account and get to the bottom of it. None of that has been done and it now appears I can no longer use PayPal according to my account on the website. Now, I appear to have another negative balance of $197 which I did not incur! I also have over $1200 in CRYPTO in my account that IS NOT MINE!. I am extremely upset with PayPal closing my account and I want my $98 back! I want PayPal to acknowledge that I am a victim of fraud that originated directly through PayPal. I am a 73 year old grandma who only uses my PayPal for online purchases and to send grandchildren a little money. I have had my PayPal account for years. I loved PayPal for being able to TRUST them and protect my transactions. I am extremely frustrated and disappointed in the fraud that took place and PayPal's response to it and me. NO ONE AT PAYPAL IS HELPING ME.

  Business Response

  Date: 07/04/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal account has been revoked/frozen/locked. I did absolutely nothing wrong, and there is no reason for this to have happened. I have contacted PayPal (with great difficulty) and was told that they could do nothing about it. One of the merchants that I have to do business with only accepts PayPal payments. So I am unable to conduct business with them.

  Business Response

  Date: 07/01/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know this took place in 2018 long time ago, my PayPal account was permanently banned which was not my fault at all, when I opened the account I was using it to send money to someone who was forcing me send it to him. He is no longer in the picture anymore and I know they are very strict on activity and how you do business. I have a client that uses PayPal for her art services and I dont have access to it anymore which is a really huge inconvenience right now. I know is been longtime to file it but I dont know what else do. I am aware of permanent restriction it cant be restored, it has been since 2018 it happened. They no right to do this to me I did nothing wrong!

  Business Response

  Date: 07/06/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal account has been permanently locked since December 13th 2024 I was told I had to wait 180 days until I get my funds released. Its now June 23 2025 my 180 day was June 11 2025 I ve still yet to receive my funds. I have a family to care in PayPal is just holding my funds with out telling me any real information as to why

  Business Response

  Date: 07/01/2025

  Dear ******* German,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.  
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.  
  
  Sincerely,  
  
  PayPal

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/25 a Roblox scam charged me $213, four times on my PayPal account I sent ********************** the claim they only restored two. My bank HarborOne after waiting 2 months for them to fix resolved it for me and told PayPal they needed to credit me back two more amounts of $213 the did not so my bank did! PayPal is not trying to collect the amount from me directly because my bank have me my money back. I do not owe PayPal any funds they are trying to collect money lot owed to them.

  Business Response

  Date: 07/01/2025

  Dear ******** ********-*******,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
   
  Sincerely,
   
  PayPal

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal should ***** my account because the ban was placed falsely and without clear justification. I have always followed PayPals terms of service, yet I was restricted without any explanation or opportunity to appeal properly. As an African user, I cant help but feel that this action may reflect a broader pattern of unfair treatment toward users from this region, as many others here have faced similar sudden bans. I urge PayPal to review my case with fairness and transparency, free from bias or discrimination.PayPal account is : **************************

  Business Response

  Date: 07/01/2025

  Dear ****** Kat,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well for over a month I have been fighting with them to get $857.00 returned back to my account from a Fraudulent Unauthorized Transaction they let go through on my PayPal Debit Account from *******. They are claiming they returned the money back to me, but if you do the simple math you will see that they did not. They seemed confused, and they keep playing games with me, and that's a lot of money, and I don't like the games or the lies. I'd like to file a lawsuit against them, and *******, but I don't know how or where to start. I simply just want my money back, so I can close my account with them, and work with a real bank that will have my back, and not let things like this happen in the first place. They don't seem to know what they are doing, and if they can't do business right well then they should not be in business then. I get a money order in person because that is the only way in person from my local ******* Neighborhood Store every month for the same amount the past few months, and I have a receipt of the transaction they claim was cancelled or voided, and the bottom receipt portion of the money order which was posted to the dispute. They are disputing for a wrong date, and confusing themselves because there seems to be a lost in English translation against a ******************* not in *******. There is no reason this should be happening but here we are, and as a ***************** Veteran that lives on a strict budget this is very upsetting to me, I only get paid once a month to support myself, and my family, and it's not nearly enough but we try, and make it work, and then I get money stolen from me that they won't return. I am trying to keep it together, but this is very upsetting to me, so please help me. The charge was for May 23rd, but they charged again on May 24th, and I don't know how or why I have proof from May 23rd they need to show proof for May 24th which they would have none, because I didn't do any transactions on May 24th for this amount.

  Business Response

  Date: 07/10/2025

  Dear ***** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal closed my account for risk-based policies because i received a little under $120 in one day from my clothing business. I provided all necessary documentation to prove to paypal that I conduct legit business and am of age to be using paypal for these small business transactions as stated in their Acceptable Use Policy. I have reached out to customer service multiple times and have received the same response, we are sorry for the experience but we cannot reopen your account due to risk based factors. I have read their Acceptable Use Policy front to back and havent violated a single policy and find it unacceptable to have my account closed and my funds held for up to 6 months because U received an unusual amount of money in a short period of time. I have attached pictures showing my account with the funds being limited, and shipping for all 3 of the orders that were placed proving that i am providing a product to my customers.

  Business Response

  Date: 07/01/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal