Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Pay Pal

  P. O. Box 149013 Austin, TX 78714

• 

  Pay Pal/Ebay-Online Auction

  12750 Perimiter Dr. Ste 154 Dallas, TX 75228

• 

  PayPal, Inc.

  7700 Eastport Pkwy La Vista, NE 68128-4397

• 

  PayPal

  14400 Branch Street Omaha, NE 68154

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an additional complaint on top of the complaint i previously filed. one employee reversed an incorrect decision and stopped the withholding of my funds in the amount of ******* I then tried to collect this money and every subsequent employee started to treat me like trash, like a criminal, as if i was stealing money from their pockets. I finally got approval to get my money on the weekend and now Tuesday morning has come and still my money is missing. They refunded a 1.50 fee to me but not the grand total and instead keep submitting tickets to the "back office" and telling me that there is nothing i can do or they can do. For a company whos sole purpose is to facilitate financial transactions they are pretty clueless which doesnt breed trust in the average consumer. One employee in the global office of customer complaints and advocacy finally helped me to unlock my money and now all these entry level representatives are making a game out of keeping it from me still! ** tired of the disrespect and the opposing answers from various reps. ** tired of being laughed at and mocked about MY MONEY by people i have to strain my ear very hard to understand because the English they speak is not very clear. And they continue to just get away with it why? Because there is no oversight or accountability and they constantly refuse to allow us to speak to supervisors. we are at our wits end with these criminals

  Business Response

  Date: 07/01/2025

  Dear ****** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I paid off the total balance on my PayPal statement. After I paid off the total balance, PayPal closed my account, so I unlinked my bank accounts to prevent any fraudulent activity from my bank accounts. A month later, a new balance due appeared so I paid it thinking that the new balance may have been a charge that showed on my statement late. After I paid the new balance, another balance appeared on the April statement (even though the account had been closed since March), so I paid that balance and unlinked my bank account again after the payment went through on my banks end. A month later (May 2025), another balance appeared on my PayPal statement ($15.64), so I linked my bank account again and made the $15.64 payment, then unlinked the bank account after the payment reflected on my banks end. A month later, I started getting additional charges from PayPal, stating that the $15.64 payment didnt go through due to insufficient funds. My bank account had more than enough money to cover $15.64 and the bank account reflected payment to PayPal, but PayPal caused my credit score to drop 81 point (taking my score from Exceptional to Very Good) over $15.64 that my bank showed as paid to PayPal. Please remove the $15.64 delinquency from my 3 credit reports (at all bureaus), as I had never paid late and my bank account reflected that the $15.64 was paid to PayPal when I submitted the payment (as soon as it appeared on the PayPal statement). PayPal even returned a few of the payments I made after the account was closed in March (after balances kept appearing in statements after the account was closed). See attachments. I would never pay $15.64 late!

  Business Response

  Date: 07/01/2025

  Dear ******* *******,
  
  My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I understand your complaint is regarding your PayPal Credit account, which is offered by ************************. ************************ is the appropriate entity to address your complaint. For your convenience, I have provided their contact information below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
   
  PayPal Credit customer service can be contacted by phone at ************** or by mail at:
   
  Synchrony Bank 
  P.O. Box 71726
  **************** 19176-1726
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.
  
  Very sincerely yours,
   
  *****
  Global Customer Complaints & Advocacy
  **********************

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** **** DOB **********, I am writing to you because I am desperate, PayPal blocked my account, which led to irreversible consequences in my personal life, the fact is that my account was linked as an automatic payment to many services on the Internet: online stores, automatic payments for utilities, telephone, Internet, game accounts and much more. I am an ordinary citizen of America and have the right to use the PayPal account for personal purposes, namely, to send money to my relatives and friends and it does not matter $ 5 or $ 500 I sent a personal transfer, I did not violate the rules of the site! I ask you to help me

  Business Response

  Date: 07/01/2025

  Dear ***** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal has blocked my account without any reason, for almost 5 years I have been paying for purchases and bills online, sending money to friends and relatives, I have even won a couple of times from a betting site, but I have never used my account for commercial activities and have not violated PayPal's website policy. The system has temporarily blocked me and I have provided the requested information and received an immediate refusal to continue using my account, I think this is a mistake, they did not even read the documents provided, the refusal was instantaneous, as if a robot blocked my account with one click. I want justice and the restoration of my account.

  Business Response

  Date: 07/01/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 10:20 PM, I received an email from PayPal notifying me that my account, which I have maintained for 15 years, has been permanently banned without any explanation or means to contact anyone for a resolution.I have utilized this account for purchasing groceries, making transactions on ***** and setting up auto payments for various servicestypical transactions. I am perplexed as to how any terms or conditions could have been violated, given that I have conducted purchases in the same manner for the past 15 years. I believe this situation is a mistake and I would like it to be addressed as soon as *********** is unacceptable to disable someone's account without any explanation after such a long duration. I kindly request that you rectify this issue.

  Business Response

  Date: 07/10/2025

  Dear ***** ********,
  
  This is ***** with PayPal's Office of Global Customer Complaints & Advocacy, and I'm reaching out to you about your Better Business Bureau complaint (********). We want to make sure our customers' concerns are heard, and I appreciate this opportunity to investigate this further. 
  
  Thanks again for letting us know about your experience and giving us an opportunity to dig deeper into what happened. If you have any other questions or need additional help with this matter, don't hesitate to reach back out to us. Just reply to this email or send a new one to ***************************************** and we will get back to you. You can also check out the PayPal *********** for day-to-day questions you might have about your account.
  
  Sincerely,
  *****
  Global Customer Complaints & Advocacy
  **********************
  
  Copyright ********* PayPal. All rights reserved.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, 
  
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was alerted via my phone that over 80 transactions were taking place on my PayPal Account. It appeared to be ****** purchases. I contacted PayPal immediately and spoke to a *** who identified 3 credit/debit cards that had been added to my account that same day (not mine). The transactions were occurring using these cards. She immediately removed those cards from my account. The transactions that occurred were not mine. I began to have "negative balances" ($98 was the first) to a source that requested the money back as fraudulent use on their credit/debit card. PayPal evidently returned their $98 and held ME liable for the refund! I paid the negative balance to be able to restore my account and immediately called PayPal again. I told them what was happening and that I now also had Crypto in my account which IS NOT MINE. I have done written disputes with PayPal using their online dispute link. All Disputes I initiated were DENIED. I have made multiple calls to PayPal and spoke with many different people who assured me they would "investigate" my account and get to the bottom of it. None of that has been done and it now appears I can no longer use PayPal according to my account on the website. Now, I appear to have another negative balance of $197 which I did not incur! I also have over $1200 in CRYPTO in my account that IS NOT MINE!. I am extremely upset with PayPal closing my account and I want my $98 back! I want PayPal to acknowledge that I am a victim of fraud that originated directly through PayPal. I am a 73 year old grandma who only uses my PayPal for online purchases and to send grandchildren a little money. I have had my PayPal account for years. I loved PayPal for being able to TRUST them and protect my transactions. I am extremely frustrated and disappointed in the fraud that took place and PayPal's response to it and me. NO ONE AT PAYPAL IS HELPING ME.

  Business Response

  Date: 07/04/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal account has been revoked/frozen/locked. I did absolutely nothing wrong, and there is no reason for this to have happened. I have contacted PayPal (with great difficulty) and was told that they could do nothing about it. One of the merchants that I have to do business with only accepts PayPal payments. So I am unable to conduct business with them.

  Business Response

  Date: 07/01/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I know this took place in 2018 long time ago, my PayPal account was permanently banned which was not my fault at all, when I opened the account I was using it to send money to someone who was forcing me send it to him. He is no longer in the picture anymore and I know they are very strict on activity and how you do business. I have a client that uses PayPal for her art services and I dont have access to it anymore which is a really huge inconvenience right now. I know is been longtime to file it but I dont know what else do. I am aware of permanent restriction it cant be restored, it has been since 2018 it happened. They no right to do this to me I did nothing wrong!

  Business Response

  Date: 07/06/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal account has been permanently locked since December 13th 2024 I was told I had to wait 180 days until I get my funds released. Its now June 23 2025 my 180 day was June 11 2025 I ve still yet to receive my funds. I have a family to care in PayPal is just holding my funds with out telling me any real information as to why

  Business Response

  Date: 07/01/2025

  Dear ******* German,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.  
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.  
  
  Sincerely,  
  
  PayPal

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/25 a Roblox scam charged me $213, four times on my PayPal account I sent ********************** the claim they only restored two. My bank HarborOne after waiting 2 months for them to fix resolved it for me and told PayPal they needed to credit me back two more amounts of $213 the did not so my bank did! PayPal is not trying to collect the amount from me directly because my bank have me my money back. I do not owe PayPal any funds they are trying to collect money lot owed to them.

  Business Response

  Date: 07/01/2025

  Dear ******** ********-*******,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
   
  Sincerely,
   
  PayPal