We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.12

    Average of 1,546 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Julie L

      Date: 04/15/2025

      They are making me pay a bill when there was fraud on my account

    • ANDRE S

      Date: 04/14/2025

      I have used PayPal for about two years now to make my monthly rent payments directly from my bank (checking) account. All of a sudden, PayPal decided that my bank account was unavailable to use for this purpose, despite the fact that NO payments have ever been denied for "insufficient funds" or any other reason. I have tried calling, chatting to their AI chat, and writing letters, but PayPal simply ignores me. My advice? Stay the h*** away from PayPal. They suck!

    • Miki G

      Date: 04/14/2025

      PayPal is accepted in locations such as ********** However, a DIGITAL Debit Card AND linked PayPal account was not working. Called Philippines PayPal support and "******" could not comprehend how I could pay for a meal. When the DIGITAL and PayPal accounts linked to this restaurant failed, she repeatedly went over steps many times. I told her repeating the same thing over and over and expecting a different result is called "insanity," she thought I was calling her insane. I was telling her to stop asking me to do steps and solutions that we did that had not worked. I asked for a supervisor and was on hold 1 hour more. Luckily, I had a friend on PayPal who's card worked. I transferred money to her. PayPal also gave me a refund, but did not put it on my card I used thru PayPal. Note: No "cash back" is even available using PayPal. I have yet to get the blue card in the mail. I DO NOT recommend this company or it's products!

    • Lynne A

      Date: 04/13/2025

      Generally, I like PayPal. But this last experience put me on such a shock! Im able to do the kind of transactions, I made, at the local bank in my area. But with PayPal, I cant transfer my PayPal money into my local bank account! (I didnt call PayPal customer service, yet.).But for I not being able to access my own money! Bye-bye Paypal!

    • Sohail S

      Date: 04/13/2025

      I filed a dispute with PayPal after a seller provided a fake shipment that never had my name or address on it. I provided clear proof, including written confirmation from the seller admitting the shipment was not realit was just a signal to their warehouse. Still, PayPal closed the case in favor of the seller.I contacted PayPal support and waited over 40 minutes on hold, only to be told to request an "internet form" from ****** something that doesnt even exist in practical terms. ***** already confirmed that the package wasnt addressed to me and they could not disclose the intended recipient due to privacy ******* is extremely disappointing and frustrating that even with proof directly from the seller, PayPal failed to protect me. This makes a mockery of the so-called Buyer Protection Policy. The support team did not review the evidence properly and just kept sending automated replies.I have now had to close the case myself because there is no faith left in PayPal's system. I trusted PayPal for secure transactions, but this experience has completely destroyed that trust. I am requesting that PayPal review this case again seriously, or I will be forced to take further action.

    • John M

      Date: 04/12/2025

      Worst customer service ever and terrible communication skills. Extremely rude people on the phone and dont even know how to do their job.

    • Pam Y

      Date: 04/11/2025

      I'm not sure why they have a B+ rating when so many ppl r being scammed. Paypal took $232.45 out of my mom's bank acct & refused to release the funds. I believe they were going to take the ************ When we threatened to go to law enforcement they IMMEDIATELY released the funds. uh, shady? yeah. We reported them to the CA Attorney **************

    • Nancy R

      Date: 04/11/2025

      PayPal offers a "pay in 4 method" I tried to use when I click to but they charged the full amount ,I requested to fix this and they told me to contact the seller which has nothing to do with the payment method PayPal offers,They closed the case in favor to the seller... so why is the reason they offer 4 payment method if you cant use it and you will be charged the full amount ?Terrible costumer service

    • Jessica N

      Date: 04/11/2025

      PayPal is apparently totally OK with rewarding criminals after illegal activity, including threatening someone's life. Someone lied to PayPal and even after submitting all documentation that I did right I'm still punished. S**** PayPal

    • Eugene M

      Date: 04/11/2025

      I turned to PayPal to help resolve a purchase issue through **** where the item was falsely advertised to fit my vehicle. The seller misled me with a misleading title, images, and description.When the item didnt fit, I requested a return. The seller ignored their return policy, closed my return request on ****, and demanded I cover the return shippingeven though the mistake was theirs.I reached out to PayPal expecting support. Unfortunately, PayPal sided with the seller, despite clear evidence of a misleading listing. I received no refund and am now stuck with an unusable item and extra return costs.This experience shows that PayPals Buyer Protection is unreliable when you need it most. Im deeply disappointed in how this was handled.

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.