Reviews

This profile includes reviews for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
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  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

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  paypal.com

  770 W. Parmer Ln Austin, TX 78729

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  Pay Pal

  P. O. Box 149013 Austin, TX 78714

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  Pay Pal/Ebay-Online Auction

  12750 Perimiter Dr. Ste 154 Dallas, TX 75228

Review Details

• Review fromFreddie R

  Date: 06/03/2025

  2 stars
  I never received an order that I placed. No picture of the delivery was provided and the local ** said that the tracking number was not legitimate and it was supposedly delivered by them. PayPal immediately sided with the seller. Scammed out of $37

• Review fromShirley W

  Date: 06/03/2025

  1 star
  They closed my account and can't tell me why. They are holding over ****** of my dollars for up to 180 days. I believe they should pay interest to hold my money this way.

• Review fromEMMA G

  Date: 06/02/2025

  2 stars
  A few days ago I was permanently suspended without warning or reason. The email that I received said that my account was a "high tier" business account, which made no sense as my account is a personal account, not business account. I had been a customer for over 10 years and had a decent line of credit and great credit history with them too. When I reached out to them, I just got scripted responses that didn't address what I was asking. I even received responses addressing someone else (not my name), which made it obvious that they were just copy-pasting responses they had been sending to other people. When I asked to close the account, they refused. When I tried to remove my bank account and credit card from my account, I wasn't able to. Is that even allowed? Now I just have an unusable account with a bunch of sensitive information on there and apparently nothing can be done about it. I'm really disappointed with the way they treat loyal customers. I will be looking for alternatives.

• Review fromKevin J

  Date: 06/02/2025

  1 star
  On May 27th, I submitted a payment to PayPal for a due date of June 1st. I received a message stating it was submitted, but shortly afterwards, on May 28th or 30th, I received notification that my payment had been rejected with no reason provided. My bank verified that I had sufficient funds. I called PayPal and a woman told me my payment was fine. However, she was incorrect, and I had to make another payment that didn't get processed until June 2nd. So, the ruthless idiots that work at PayPal charged me a $30 late fee. Be very careful using PayPal as they are not your "Pal". A ******** company to deal with. In addition, they can, for no explained reason, hold up a payment for 1-2 weeks. This company like many American businesses is ******* and makes their own corrupt rules when dealing with customers. Look elsewhere for similar services.

• Review fromdon f

  Date: 06/01/2025

  1 star
  I tried to update my card because I wanted to use it on an app. Couldn't do that so I deleted the card and reinstalled the card and tried to use it. Paypal AI kicks on and wants to chat and verify why I said because of you not updating my card and oh well. I waited and hour and then thought try it again. Nope, got back online with AI and said I would like to ask for your help anyways. Okay how can I help. I want to add a card. Okay this card already exists. Yeah update it! ??

• Review fromHumberto R

  Date: 06/01/2025

  1 star
  This company sided with fraudulent companies instead of the customer Money hungry and closing my account of 10 years

• Review fromErin S

  Date: 06/01/2025

  1 star
  PayPal Cash Back NEVER works and is a ******* doesnt matter what you do or say or if you do indeed check out correctly. It doesnt matter the proof of screen shots you take prior to prove you did it right. It will never work because at this point I feel it isnt designed to work. I feel it is VERY deceiving and scammy to claim to offer such rewards to get users who dont normally use PayPal for safely and protection reasons (like me) to use PayPal as a way to pay under the false pretense of a little cash back / money back reward. I would have never checked out using PayPal due to 0 purchase protection. This is not the first time, but will be the last I fall for this. I felt the need to try and warn others.

• Review fromElaine F

  Date: 05/30/2025

  1 star
  Absolute sham of a service, and clearly using the security check, which is not quick, to train AI without permission. Getting caught in the 'quick' security check is such a nightmare that I will be deleting my account and never returning.

• Review fromWyatt A

  Date: 05/30/2025

  1 star
  PayPal is absolutely pathetic. I used to trust that my money and purchases were protected because in all my years of using PayPal if something wasnt right it was taken care of. This last time I paid $101 on 2 items, that I later found out were scammers shipping stuff from *****. Long story short, what I received looked nothing like advertised. so I dispute the transaction, and PayPal goes in the favor of the scammers, Because materially its the same. So if we buy a replica of the **** **** and receive something that looks like a 5 year old painted it, its fine cause its made out of the same materials? Buy a car online, and receive model car replica its fine right? Because they are both made of metal and are materially the same. Absolutely pathetic excuses from PayPal. They then say that the item isnt covered on purchase protection, so Im sol either way. PayPal has really gone down hill, at this point Im trying to find out if it was out of laziness or greed. Regardless I think Im about done using PayPal.

• Review fromAdam B

  Date: 05/30/2025

  1 star
  Responding to PayPals response to case PP R EPJ five seven five eight three two one eight three which was denied. I made an online purchase from **********. When PayPal processed the charge, they erroneously took $5 more from my account than the ********** amount. I disputed it and later appealed their first denial, but they still deny the claim. I provided the online receipt from ********** showing the correct amount and the PayPal charge showing the wrong about, and still PayPal refuses to reimburse their overdraft on my account. *** now invested an hour of my time fighting for money that is legitimately mine, and Im fed up with their responses. This is why Im now taking the time to report them to the BBB.