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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing this companys app Game of Thrones Slots every day for almost 8 years. It is a casino type app where you play several slot games many with jackpots. Last Saturday, the 11th at 9:04 pm ET, I won a **** billion jackpot. It added the win to my bank but when I left the game, it removed the win. Luckily (I thought), I had taken 2 screenshots of me winning the actual jackpot as well as it showing the win in chat. I sent these photos along with an explanation of what happened to Zyngas VIP support. On Tues, I received an email from **** saying he reviewed my play and that I did not win a jackpot. I wrote back asking how he can say that when I sent time stamped screenshots proving I won it. I have sent 3 more emails as well as leaving several voicemails for my host and have received no reply back. Over the yrs I have spent several thousand $$ and if I had to buy **** billion coins, it would cost me $300+. All I want is whats legitimately owed me, the ****b or a valid explanation for why they arent paying me despite the hard evidence to the contrary. I tried to send you the ss but it says the files are too large. Can send if you need them, just tell me how. Thanks

    Business Response

    Date: 01/15/2024

    Zynga has assisted the claimant regarding her issue. Please refer to case # ******** KM

    Customer Answer

    Date: 01/17/2024

     
    Complaint: 21138367

    I am rejecting this response because: They said they reviewed my play and did not find I won a jackpot but make no mention again about the ************* stamped screenshots I sent proving I won the jackpot. I have provided Zynga with sufficient and irrefutable evidence and the only explanation they can give for the screenshots is that I am trying to fake getting the jackpot. I did not and wouldnt have a clue how and it would make no sense that after 6 years of playing.NOW I try to fake a jp? The right thing to do is to restore the **** billion jackpot winnings to my account and they arent doing that. I am in the process of quitting the game altogether as I will not spend my time or money on a company that blatantly rips me off.

    Sincerely,

    *********************

    Business Response

    Date: 01/19/2024

    Zynga has provided the final resolution to the claimant's issue dated January-18-****. Please refer to original case # ********KM

    Customer Answer

    Date: 01/20/2024

     
    Complaint: 21138367

    I am rejecting this response because:When I filed this complaint, I had hoped for 1 of 2 resolutions. Zynga restore the **** billion jackpot winnings to my account or explain to me why they are not when I sent them ************* stamped screenshots providing photographic evidence of my jackpot. On Saturday, January the 6th at 9:04pm EST, I won the Grand jackpot in A Girl Becomes for **** billion. I sent 2 screenshots with 3 different areas that prove I won the jackpot when I say I did. Despite this fact, it is obviously from Zyngas parroted responses, that they will not credit me the missing coin. They refused to even mention the screenshots in the previous 2 responses and again gave no explanation for the screenshots in the 3rd reply. They just keep saying they have reviewed my play and found no record of a jackpot win. If they did review my play as they said they did and really did not find it, there are only 2 possibilities. Their records are wrong or Im lying. There is no way that Zynga can legitimately prove I didnt win the jackpot when I say I did because I did not try to fake a jackpot. Period. The only thing left is that their records are wrong. I would think this would be concerning because it indicates there is a technical problem with their programming and could happen again. Zynga has not been transparent with me or the BBB and has certainly not built trust or embodied integrity in their interactions with me and it is my opinion that Zynga does NOT deserve an A+ rating with the Better Business Bureau based on my past 6 years of experience with their customer support and the numerous complaints Ive heard and problems Ive personally witnessed from other players of Game of Thrones Slots.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is concerning Merge Dragons by Gram Games, which is owned by Zynga. I never received my rewards after putting lots of time and money into the **************** event. After much back and forth with customer service, they sent me only one of my missing rewards, despite repeated explanations and screenshots.

    Business Response

    Date: 01/13/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

    Customer Answer

    Date: 01/14/2024

     
    Complaint: 21131834

    I am rejecting this response because: they are not even addressing the issue. I seriously think their customer service is run by uncooperative bots.

    Sincerely,

    ***************************

    Business Response

    Date: 01/17/2024

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AV

    Customer Answer

    Date: 01/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded the money I spent on Merge Dragons. Unfortunately there's no way to get back the time I wasted playing that game or trying to resolve this dispute with their uncooperative customer service team, but at least I now know to avoid Zynga games in the future.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I tried to order a product from a Zynga advertiser. It was a scam and the advertiser tried to charge me near two hundred dollars. I had to cancel my credit card and file a fraud report at my bank. Zynga is responsible for this. They should screen their advertisers.

    Business Response

    Date: 01/14/2024

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** RR

  • Initial Complaint

    Date:01/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 27th I got on my phone and noticed there were 2 charges for ****** to zygna ***** holdem I did not make the purchases I went to zygna and told them someone had hacked my account I did not get the chips they had purchased and they told me there was nothing they could do I sent them numerous screen shots of the receipt of payment they told me they could do nothing I want either my chips which equal to 3.2 trillion or the ******

    Business Response

    Date: 01/04/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** RO

    Customer Answer

    Date: 01/04/2024

     
    Complaint: 21080483

    I am rejecting there response they havnt ****** my poker chips or a refund

    Business Response

    Date: 01/07/2024

    Zynga has provided the final resolution to the claimant's issue dated August-27-2020. Please refer to original case # ******** RO

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 21080483

    I am rejecting this response because they are not offering me any Chips or a refund 

  • Initial Complaint

    Date:12/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account: Apple ********************** ID: *********** On 12/25/2023 a Spades Plus special was being advertised. The advertisement was for ********** coins for the price of 54$. I figured this was a pretty good deal compared to the other "specials" that are advertised. The normal "special" is for ********* coins for $54. I purchased and was charged $58.43 ($54 + $4 tax, which is not advertised). I was charged but received NO credit to my account. Not the advertised ********** or even the regular *********. I opened an inquiry with customer service, and received a response from ****************** on 1 2/25/2023. I provided the requested information to ******* on 12/26/2023. On 12/28/2023 ****************** told me, "it seems that you purchased a normal coin package of 6.6 million. Technically, if you purchase a special package, the record here should be a special package, not a normal coin package." Irregardless, on 12/28/2023 I requested that I either be credited ********** as advertised or be refunded the original $58.43. I was informed by ****************** on 12/29/2023, "I am unable to process your request for a refund since the purchase was properly added to your account". I was charged $58.43 for something that was NEVER credited to my account. As ********************** has made it clear they will not refund me, I have disputed this charge with my bank and am filing this formal complaint as this is a form of THEFT. Since I have disputed the charge with my bank my desired settlement is for BBB information only. In the event my bank will not refund me my second desired settlement is for a refund from Zynga games. I have been a loyal customer to Spades PLUS for years, have never complained before, and have spent over $250 on this app. Once this is resolved I will be permanently deleting my account. In the future, I will also be telling anyone I see playing Zynga games about their abhorrent "refund" policy. I would like to again mention that as I was charged for something never received, this is a form of THEFT.

    Business Response

    Date: 01/04/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lead a club on words with friends and the team has purchased 1 full day of club boosts and they all just disappeared. I purchased $4.99 worth of coins to purchase these boosts and my team all purchased them too and they just disappeared. Cannot get a response from the company.

    Business Response

    Date: 12/22/2023

    Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

    Customer Answer

    Date: 12/22/2023

     
    Complaint: 21043934

    I am rejecting this response because: Zynga said they gave me the boosts back but they never showed up on my account.

    Sincerely,

    *************************

    Business Response

    Date: 12/23/2023

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** JG

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 14 days boosts were lost was Nov 17th Date 4 days of boosts were lost Dec 11th

    Business Response

    Date: 12/25/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Play the Words with Friends 2 game in a club . Purchased coins are used to buy boosts to ***rease scoring . Cost is 50 coin per 2 hour boost . We had a total of 109 days of boosts which was stopped from our club with no reason . We have made many complaints to customer service and just got the run around . Our team leader has even been banned for submitting a less than favourable feedback. We are at a dead end to retrieve the lost money and dealing with Zynga *** will just lead to getting banned . Any assistance you can provide will be greatly appreciated. Our team name in this competition is Masters of the game

    Business Response

    Date: 12/24/2023

    Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KB

    Customer Answer

    Date: 12/25/2023

     
    Complaint: 21042530

    I am rejecting this response because:
    This response was the same run around given by their customer service and does not address the issue or resolve it and no time frame given to address the matter . 
    Sincerely,

    *****************

    Business Response

    Date: 01/04/2024

    Zynga will continue to communicate with the claimant regarding his issue. Please refer to case #******** KB

  • Initial Complaint

    Date:12/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding their Farmville 3 game. I purchased the monthly season pass that allows for increased task points as well as a few additional perks as one plays the Farmville 3 game. However, after purchasing the pass I noticed that my daily task levels were the same as players who had not purchased the pass. I have bought this pass several times in the past, and each time the daily task values are 100/50/50 points. This time for some strange reason, they were limited to 50/25/25. I reached out to Zynga multiple times regarding this issue. At first, I was assured that my complaint would be forwarded to developers to try to resolve it. Several days went by each time Id reach out before Id get another response saying they were working on it. The very last response I received stated that the task values were intended as they were testing players experiences. If they are going to be testing game experience, they need to inform the customer prior to the purchase that they will NOT be getting what they expect when buying the product. I have asked for a refund of the season pass based on this failure to deliver and each time they ignore the request.

    Business Response

    Date: 12/19/2023

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC.

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I play a game on ZYNGA called Words with Friends 2. We play as a TEAM of 30 people. We make in-** purchases. The whole team had made in ** purchase of over $84.00 to buy BOOSTS so our team can score more points. Each 2 hour boost costs 50 coins which is equal to $1.00 cost for every 2 hour boost.We had 13 days of boosts, 24 hours in each day, 13 day x $12 actually equaled $156. It is NOT a refund we are necessarily interested in. They removed all 13 days of boosts on which we spent our money. If they allow boost buying, why is there is a limit? I read the Terms of Service- did not see any such limit in their TERMS of SERVICE. This company cheats its players, we buy coins and boosts and then the game GLITCHES and takes everything away. We want a REFUND and then they need to be penalized for not being FAIR to their CUSTOMERS- if we pay for a service, we expect it. I cannot see where we broke any rules. Fair is FAIR and this company, pardon the expression "CHEATS and LIES"Please contact me- ******************************

    Business Response

    Date: 12/16/2023

    Zynga has assisted the claimant regarding her issue. Please refer to case # ******** KM

    Customer Answer

    Date: 12/17/2023

     
    Complaint: 2****199

    I am rejecting this response because: they never respond to case numbers. I have contacted support with Case numbers in the past, etc, etc, and they respond with messages from BOTS- there are no humans to respond. I want my $82.00 back that I spent or the equivalent in coins posted to my player account.  It would be equivalent to them giving me at least **** coins back onto my account. I got the stupid answer they cannot refund MONEY because we pay with COINS.  It costs me MONEY to BUY those COINS..

    I seek a REFUND of $**** coins equal to $50.00 I play as ************ Chat on the platinum team WORD MAFIA

    Sincerely,


    *************************

    *****************

    ************

     

    Business Response

    Date: 12/20/2023

    Zynga will continue to assist the claimant regarding her issue. Please refer to original case # ******** KM

Zynga, Inc. is NOT a BBB Accredited Business.

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