Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is making me buy a new product needed to access their product or it wont work

  Business Response

  Date: 03/19/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on your Spades Plus app for years and was there for every change over. Recently, your company made a complete over haul and has ruined the app. First, the Spades Plus App is supposed to be a way to connect with family, friends, and tough competitors during play, but now you can not even see the tables in any lobbies when you make them. The *** lobby only shows Classic games and preset tables by your company. The rest of the rooms shows only ***** tables, as well. We can not find anyone to play. Second, Your model to 150 point games are luck games and take away from the traditional Spades model of the game that is 500 points. Again we can make a 500 pt table, but no one can see it once it's made. Therefore, you have made a game of chance not a game of skill. Third, your minimum table amount of 5 mil, to play a 150 pt ***** table or even a game in the classic room is outrageous. If you do the math, your prices for 5 milllion coins is almost $40, so you are charging us to play each 5 mil game $40 which is price gouging not to mention theft. Theft comes when you have the tables designed and preset for the cheaters to have 3 i.ds on the table throwing the games on folks, and from your bots, fake guest accounts, and fake replacement bots sitting on the tables playing and filling in when a person gets booted. Your app is designed for your app to win by unfair hands being dealt giving the bots and guest accounts the most favorable outcome.I am requesting for these issues to be addressed and fixed immediately before the real players who have *** in the app for years group together and begin reporting the issues with other agencies such as the BBB, the **** and the Attorney General's offices.I have almost stopped playing as well as alot of others due to these issues. Looking forward to your response and hearing from you in a fast speedy manner.

  Business Response

  Date: 03/14/2024

  Wrong publisher. This feedback is for Zynga, not 2K.

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21430148
  
  I am rejecting this response because: On May 23, 2022, TAKE 2 iNTERACTIVE completed THEIR acquisition of ********** ("Zynga"). Take 2 Interactive re-did the terms and conditions and their name is on the bottom of the Spades Plus Website, as well. Take 2 Interactive acquired 2K as well. Take 2 Interactive  is responsible for the mifications and complete overhaul of the Spades Splus App on or about February 21, 2024.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/15/2024

  2K and Zynga have the same parent Company, Take-Two Interactive. However they are two different entities and 2K does not support Zynga titles.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the games run by Zynga is Spades Plus. They did an update to the app a short time ago a week. They fixed the games where there is a charge for a high amount of coins to play in a really quick game. Even when you try to change to a lower amount of coins to a longer point game the game isnt visible obviously because no one joins. I want into their website and their app where there are a bunch of complaints. The problem is that everyone purchased coins and they abruptly changed the game settings to make it impossible to win and to clean you out if your coins. I feel they should be forced to return peoples coins and get rid of their scam tactics. A lot of people play this game and they probably took I dont even know how many coins to vulnerable people who play the fixed game thinking nothing of it.

  Business Response

  Date: 03/05/2024

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** RR 

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21380426
  
  I am rejecting this response because: there is no response from Zynga 
  
  ****************************************************

  Business Response

  Date: 03/07/2024

  Zynga has provided the final resolution to the claimant's issue dated March-7-2024. Please refer to original case # ********  RR

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've come to the conclusion that this is a terrible company and I may just delete their game altogether.They have a game called ***** Wonka ***** casino slots.I already have a complaint about them and they are dragging their heels, they reach out to me through my private email instead of through here they do whatever they want to do I'm sure they'll try to combine the two claims it wouldn't surprise me.On 2/7 my game froze so I took a screenshot of bet and what my earnings should have been (my reward) I sent it to customer service and it has been 4 days while their "team investigates"Mind you this is a billion dollar company deciding if they should give me what is rightfully mine a fake currency that doesn't exist that they can administer with the flick of a button.I should have received it on the first day and we're going on day 5 that is unacceptable.

  Business Response

  Date: 02/13/2024

  Zynga has assisted the claimant regarding his issues. Please refer to case #******** EB
  
  

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I'm still waiting for you to address complaint ID ******** which is separate from this one but I accept your resolution to the claim ending in 7013.
  Regards,
  ***********************

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga golf rival has the same opponents in every single account. Stage 1 starts out with a guest account always the same account same gesture good luck , impressive strange how these accounts loses so real people have to level up and have s***** clubs!! So you hope real people will buy!!We have 7 different accounts and we have platted the same opponents in all different levels at the same time my one co-worker is on stage 14 Im on stage 9 and we both played ***** account one account is ****** The other is ***** how strange your ripping people off!! The more a real person pays the more higher your fake accounts are!! We have photos and videos that we have showed on 3 different news stations so the whole world can see how fake you are!! How this game is the biggest money scam!! We have turned our evidence over to the *** and sent evidence to a lawyer this game is the biggest fraud game!!

  Business Response

  Date: 02/08/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** RO

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21257593
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue with this company is in regards to a game that they have in the ****** Play store.The game is called ***** Wonka ***** casino slots.It is a free game with numerous in app purchases.I have been playing since before the pandemic which was around 2019.I have spent thousands of dollars on the game.I have spent hundreds of dollars in the last weeks trying to level up and improve my score.I will be providing screen grabs of my purchase receipts.I had over 200 trillion coins but my phone needs to be upgraded because it is having problems.They have the capability of switching your game between devices but this company seems reluctant to transfer everything over.They don't have a clear defined terms of service that I have agreed to and I feel like they are stealing from me.Months of hard work and hundreds if not thousands of dollars down the drain and into their pocket as profit stealing from the disabled.I have put in a request for them to put my statistics from my old phone onto the new downloaded game in my new device.Nowhere do they have stipulations that they can't do this.They need to have a smoother transition.I don't know anyone who keeps the same cell phone for their existence.I have to go to a new cell phone and they are taking everything away from me. I did not know I would need a new phone I did not know it would break and they act like these coins are actual money or have monetary value.I am losing my place in the dash which took me 6 weeks, I am losing my supercharge level of 19 which took me 6 weeks, I am losing my experience I'm almost a black diamond which has taken me 5 years. I could go on and on They will only transfer eggs and coins That's not fair I'm as a disabled person I need someone to advocate for me.Customer service is atrocious it takes 24 hours to get acknowledged and then another 24 hours for a response and this can go on for days.I've worked very hard and they need to have a better policy in place.

  Business Response

  Date: 02/06/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB
  
  

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21235402
  
  I am rejecting this response because:

  I lost my place in the Dash because of this switch. I lost five weeks.

  Included is a screenshot of what I am now

   My supercharged bonus.Iwas on level 20 on my other phone. I'm only on level 6 now,It took me five weeks to get to that level.

    My cards and Deluxe cards are almost completely empty. On my other game, I had almost all of them completed, which would have given me fifty six trillion coins.

  I am requesting  Fifty six  Trillion coins to make up for the loss and I won't accept any less.

  As mentioned previously, I have spent about $400 on this game in the last 6 weeks.

  I'm not going to accept less than what I had. That's not fair, and that's not good customer service.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/08/2024

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** - EB

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21235402
  
  I am rejecting this response because the response is to ambiguous.

  I have made my requests and demands known and they keep on contacting me privately through my email instead of communicating here.

  I will continue to decline until they do what I have asked and it reflects in my game.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This racing game is supposed reward game play. Unfortunately, I have experienced multiple occasions where a competitive level is reached, which should be awarded, but each time the game and their support insist I did not attain the level required even though I have screenshot evidence. I have spent a lot of money to reach higher levels of this game and expect acknowledgement and awards for the levels I've attained.

  Business Response

  Date: 01/31/2024

  Zynga has assisted the claimant regarding his issues. Please refer to case #******** JG

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seek recovery of money spent on Zyngas Golf Rival after I determined the game app was missing options other players had on their apps that allowed the player to earn the gem currency used to buy upgrades. My app was missing something called an "Offer Wall". Other players this on their app and it allows players to complete tasks, purchases, or other web based activities that pay in the form of gems via the Golf Rival game. After a couple months of playing I discovered I was paying much more than typical and was not advancing as quickly even though I put in the time (and money).I contacted Zynga GR via the game app link, I was referred to VIP support email. Email reply quote: Hi *****, Thank you for writing in. This issue has been investigated by the studio team and unfortunately there is not a fix currently for not having an offer wall if it is not populating automatically. Keep an eye out for updates if one becomes available! Regards,******************Champions **** Account Manager Phone: ************ E-mail: ************************************ I then installed the game app creating a new account, did has the offer wall. I've received over 100k gems from Offer Wall within 5 weeks. That would cost $600 ($6 for every thousand gems if you pay for them). I ask Golf Rival ******* to move my purchased items over to the new account. Response: "Hi *****, I appreciate your patience while I waited to hear back from the studio team. Their response: It is not possible to transfer items from one account to another. The Offer Wall is currently being run as a test and only some players accounts will have access to it. Regards, ******************Champions **** Account Manager I offer a solution and was denied. Zynga was unable to address my app concerns and denies the ability to modify or create a new account. I continue to play GR on the new account daily, it just cost me far less. I ask the money I spent on the handicapped account, taking the loss on the countless hours.

  Business Response

  Date: 02/01/2024

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AA

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21210272
  
  I am rejecting this response because:

  Here is Zynga's only action, an email asking I contact the subcontractor they've hired to represent Golf Rival. A Zynga game. 

  ****************
  February 01, ****, 14:27 +****
  Hi *****,
  I hope this email finds you well.
  My name is ****** from the Zynga Executive Relations Team. I received your complaint from the Better Business Bureau and I want to start by apologizing for the inconvenience caused by the issue you faced with the Offer Wall and refund request in Golf Rival.
  Support for Golf Rival is still handled by our partners from StarLark directly.
  Unfortunately, the integration of our systems hasn't reached a state yet that makes this process seamless for our players. Due to this, we ask that you open a ticket with StarLark. You can access the Customer Portal through the link below:
  StarLark Support
  ****************************
  In order to assist you with your refund request, I have forwarded your case to the appropriate department.
  Your patience and understanding are highly appreciated.
  Regards,
  ******
  Zynga Executive Relations

  Business Response

  Date: 02/02/2024

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** AA

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21210272
  
  I am rejecting this response because:

  Again Zynga responds without any action beyond  "please wait". 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife plays Game of Thrones by Zynga. Earlier this month, she came in the room to show me that she won a **** billion jackpot just as the game was paying her the win. The day after, she told me that Zynga had removed and taken away her jackpot win from her account even though she took a screenshot of it and I was a witness to her massive jackpot win. Since early January, my wife has been forced to make several attempts to resolve this theft and unfair treatment of her account by this company, which apparently has an A+ rating from the BBB. However, this company keeps parroting that their records somehow don't show a win even after she sent screenshots, calling my wife a liar. How depressing this has become for me to hear about such bad business treatment of my spouse daily by an allegedly A+ BBB company. This theft of her **** billion jackpot must not stand or the BBB must reduce this companies rating to D or below. I see there are over 360 complaints filed against Zynga so why is their rating so high when they violate BBB principles? I now demand the company credit my wife's **** billion jackpot winnings that are worth over $450 in cash if the equivalent is bought from the game maker. How ridiculous is Zynga management for badly mismanaging this situation. It costs them nothing to credit my wife's jackpot win after she won fair and square with me as a witness and she took screenshots as proof. Pretending she is a liar about this is a disgusting display of bad business policy of unfairness by Zynga towards a very long-time, good customer. Shame on you people for causing my wife **** to write in over and over only to hear endless refusals. Have you no decency? Correct this already. Your theft and refusal to ***** such small relief is making me feel ill. (screenshots available upon request of the business)

  Business Response

  Date: 01/26/2024

  Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KB

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21182489
  
  I am rejecting this response because:

   

  Zynga controls their computer system and that system has stolen my wife's **** billion jackpot through no fault of our own. Zynga has refused to refund the jackpot. Zynga has refused to act according to the standards of BBB accredited businesses. Zynga's replies have failed to show transparency. Zynga's rating with the BBB shows A+ when it should be D- or below. Zynga's company policy to deny proven jackpot claims with screenshot proof and eyewitnesses would fail in court or in arbitration, which will be the next more costly step to the company if it refuses a refund sought again to this BBB complaint. Zynga does not care about offending us or lying or allowing its computer to steal from us. Zynga did not ask me to provide proof that my wife gave me permission to discuss this matter. Instead, Zynga's response pushed only privacy as an issue showing how unprofessional its service department is. *** service department does not know how to address my complaint and is trying to hide behind legal privacy instead of working to resolve this complaint. Zynga cannot be permitted its non-transparent reply, lack of refund, and lack of admission of given physical and eyewitness evidence provided to it. This is very poor personal customer service to a good, long-time, player with a VIP rep. *** BBB must lower Zynga's company rating as a true and accurate warning to the public that Zynga has stolen from its player and is refusing to credit jackpot wins even to those who have proof. Zynga's computer stole my wife's **** billion dollar jackpot and its service department is refusing to refund the amount. Disgusting customer service and very poor company. I ask the BBB to reasonably lower down Zynga's company rating to D- since this company is proving it does not care what the BBB stands for either. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/01/2024

  Zynga has already assisted the claimant regarding their issue. Please refer to case # ******** KB

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21182489
  
  I am rejecting this response because: Zynga is lying. It did not "assist" at all. It denied it's liability wrongfully, it called us liars, it refused to cooperate, it has refused reasonable customer service and it has disrespected this BBB process for civil complaint, forcing legal action. I state publicly for the record again that Zynga used its computer system in theft of my wife's **** billion jackpot worth $450 (if equivalent **** billion reward is purchased from the company). Other than refunding her **** billion jackpot winnings during Zynga's game, there is nothing Zynga can write in it's one sentence replies that will change the facts.

  This company's rating must be downgraded by the BBB for violating BBB standards of accredited businesses. I see why there are hundreds of complaints against this company. But I do not see why the BBB is allowing such poor business conduct under an A+ rating as it undermines the BBB's credibility for their rating system of businesses. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint relates to the game WWF 2. The developers of the game created a team competition using clubs formed with various players. A few players have found ways to hack the game and create an unfair advantage. These players have been reported by numerous other players, myself included. However they are not removed from the platform and are continuing to achieve an unfair advantage. The majority of users would like to have these bad actors removed and create an even playing field for everyone involved.

  Business Response

  Date: 01/21/2024

  
  Zynga has assisted the claimant regarding his issues. Please refer to case # ******** CC.

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21168257
  
  I am rejecting this response because: Although Zynga says they have assisted me with this complaint I have seen no evidence of a resolution to the rampant cheating.  They may be working on it and have asked me to be patient.  I have heard this many times when I have filed complaints through their help channels. Until I see a change I cannot accept this response.  

  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/25/2024

  Zynga will continue to assist the claimant regarding his issues. Please refer to original case # ******** CC

  Customer Answer

  Date: 01/28/2024

   
  Complaint: 21168257
  
  I am rejecting this response because:
  While I am happy Zynga is continuing to work to resolve my complaint until I see some credible results I cannot accept their response. 
  Sincerely,
  
  *******************