Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to suspend my payment options to buy coins on this site...but I ACCIDENTALLY ticked to suspended my account for a year and I explained that I made an error and I am.a VIP player since day 1 ..and I just wanted to suspend my buying coins privelage cause I spent thousands on this game ...but they said Nope I ticked the box and I can't play for a whole year.... so till April ****...how ridiculous is that ...it's a slot game not for real $$$ ...so I guess I can't play because I don't wanna spend more money for coin packages!!! This company has gotten rich off of players like me that buy coins ...they should be ashamed of themselves...I.just wanna play the game ...I'm not asking for anything else from them

  Business Response

  Date: 04/28/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played poker on Zynga poker for 5 years. All the sudden on 4/24/2023, Zynga poker suspended my account for violation of selling or buying Chips. I wrote to Zynga customer support that I have never bought or sold Chips from anyone. All I got was sorry if our system said there was a violation, we suspend the user account. I responded to ********************** that I never did what I was accused of but all I got was sorry. This is terrible that you are banned from a site based on something that you never did.

  Business Response

  Date: 04/27/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/17/2023

  My Zynga Poker account is suspended for account violation. This is the second time that this is happening. I contacted Zynga support, and I was told that I sold or bought Chips illegally. I explained that I have never done this, but Zynga denied my request. I contacted BBB on April 25 2023 and BBB forwarded my complain to Zynga. I received email from Zynga support personnel named ********************** explained that my account was inadvertently flagged as a fraudulent account and my account was reinstated. My account again is suspended and I am not able to resolve the issue with Zynga. Below, I am attaching the email that I received from **************** of Zynga support for your review. I appreciate your help to resolve the issue again. Thank you. ****************** April 27, 2023, 20:57 +**** Hi *******, Your correspondence to the Better Business Bureau has been forwarded to our team for review. We received your appeal to reinstate your account in Zynga Poker, this is ******* and I'll personally handle your case. Zynga is dedicated in providing a fair poker environment for all players. In order to keep a secure platform, suspensions are issued by our Security Team when Terms of Service violations are detected. I've checked and found out that your account was inadvertently flagged as a fraudulent account. We strive to provide a safe poker environment and encourage our players to play within the terms of service. As this was done in error, I have reactivated your account with its previous balance of ************** billion chips. Just reload the game for the changes to take effect.

   

  
  I am rejecting this response because:  I have never done anything illegal on Zynga site. if some else has broken in their system using my ID, then this is Zunga security issue.  Last time that I had the same problem, Zynga responded that inadvertently my ID was flagged as doing illegal activity. This time without me doing anything wrong, I am being accused of illegal action. Thank you and I will find another site in future.
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/19/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AV

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 19982667
  
  I am rejecting this response because:  Zynga keep accusing me of something that I have not done.  I do not wish to keep arguing with this vendor. I will find a better company. Thank you for your assistance. Please close the ticket.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/2023, I was charged $9.99 for Coin Package 10 for which I did not purchase.On 4/5/2023, I called Customer Support at ************. I was informed that in order to receive the refund, I must have 32 million coins in my account.On 4/6/2023, I called Customer Support again after I had achieved a 33 million coin balance and was told that since I used the 32 million coins from the purchase I did not make, I was not eligible for the refund because my coins were earned and not from the phantom purchase on 3/28/2023.This is a clear sign this company is untrained and the employees are not on the same page. I wonder how many other players have had this type of problem?At this time, I have not received any refund.

  Business Response

  Date: 04/06/2023

  Zynga has assisted the claimant regarding his issues. Please refer to case # ******** RR

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19902897
  
  I am rejecting this response because:  The complaint was made based on the error that my account was charged $9.99 by Zynga for a purchase that was NOT made by me, the customer.  Even after I achieved the request by their representative to raise 32 million coins in order to receive the refund, I was denied.

   

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/08/2023

  Zynga will continue to assist the claimant regarding his issues. Please refer to original case # ******** RR

• Initial Complaint

  Date:03/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 14, 2022 I was charged $435.49 by ********************************* Support. I'm very careful never to spend more than a few dollars on my games, certainly never more than $100. I was unaware of the charge until i found it while checking my bank statements to prepare my taxes. I checked my subscriptions on ****** and nothing like that was listed.

  Business Response

  Date: 03/27/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19855711
  
  I am rejecting this response because: I received an e-mail requesting more information. I have not had a response from Zynga beyond that.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/30/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** EB

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Watch out for ZYNGA!On 3/16/2023 I was checking my bank account and I saw 10 separate charges for the Zynga store for $52.99 each for a slot game called Wizard of Oz slots, thats a total of $529.90. Two of the purchases were made on 3/15/2023 and 8 of the purchases were made back to back on 3/16/2023. I then checked my email for any kind of receipts or notices and I found three receipts in my spam email. I did play this game but I have not had the game installed for almost two weeks. I noticed that my ******** had also recently been compromised which is how the fraudulent purchases were apparently processed as this is only how you get the link to their store. Ive since deactivated my ******** and I contacted Zynga to request a refund. I explained the situation and included screenshots of the charges that were pending as well as the three receipts I located in my spam mail. They stated they would be escalating the issue not once but twice and asked for my patience. They then returned an email stating that the purchased credits had been added to my account and apparently used even after I explained to them that I have not had access to the game in almost two weeks. They told me to contact my bank to file a fraud claim but offered me no help whatsoever other than telling me basically that I played the purchased credits when I didnt purchase them in the first place. I had contacted my bank after seeing the charges but they wanted to wait for Zyngas reply in order to see if the issue can be resolved between Zynga and myself but they also located additional charges I didnt make as well. I cannot file a claim with my bank until the charges post but if I can get a resolution from Zynga, I wont need to do that. The three additional from the beginning of March Im not as concerned with but the amount of money taken fraudulently from me on 3/15/23 and 3/16/23 that they are refusing to refund me is a lot of money. I didnt make the purchases and I want my money back.

  Business Response

  Date: 03/17/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

• Initial Complaint

  Date:02/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the Zynga Poker game I made 3 purchases in the same day for $10 to get $45 in Game Cash. Therefore I should have received $135 in Game Cash. I sent emails back and forth with their Support team no less than 12 times and twice I included proof of purchase. Every time they would send me a boiler plate response saying my issue had been resolved which wasn't true. I am no longer going to work with Support to get this issue resolved and I would like the full $30 refunded because I no longer have confidence in the company.

  Business Response

  Date: 02/20/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is temprary banned, and can not access until 02/11/2023 8:39AM My User ID *********** Ever since the start of the new year 2023, I downloaded the poker app and start playing. As I was losing chips, I started spending money to buy play chips. Every day and every purchases was worth it and I enjoy the app a lot.on 02/07/2023, I have 617B Chips, and I losted alot on that day. on 02/08/2023, I have 467B Chips left.I was accused of chip transfering with my brother's account ID *******************, We belived in fair play and did not cheat to gain advantage.on 02/07/2023, my brother has 18B chips, and he was hot and he won many hands.on 02/08/2023, my brother has 257B chips.The poker app temprary ban my account because I am a buyer, so I did not get baned.The poker app banned my brother account with out any warning, he is not allow to play anymore.I read the term and charges, we both stayed in seprate room, doing fair play. We asked that you repair both of our accounts and we can treat this as one time and final time courtesy.Regards ***********************

  Business Response

  Date: 02/11/2023

  Zynga has assisted the claimant regarding her issue. Please refer to case # ******** KB

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My name is *************************** and I complain against Zynga Poker because they banned my Chips on 31/Jan/2023, I had purchased more than 10000$ in Zynga Poker and 3100$ chips in last few months I can show you proof also. I bought and won 102+ Trillions Chips and 102+ trillions value is more than 5000$ but I don't know why they are doing Fraud with me as I never broke any rule and I always buy from Zynga official also. Please help me to get my chips back and they banned my Zynga poker permanently also. I'm feeling very bad and unsafe and uncomfortable ??, Because of Zynga I'm angry on my family members. I'm so nervous please BBB help me. My Zynga Identification number is *********** Thanks

  Business Response

  Date: 02/12/2023

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC.

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a lot of coins missing from my account which were accumulated over the years with this company. It was close to a trillion coins missing. I tried to resolve this issue with the company and they seem to think the error is on my end. There is no way no how that amount just comes up missing.

  Business Response

  Date: 02/05/2023

  Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KM

  Customer Answer

  Date: 02/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The company is claiming that I lost the amount of coins playing games which is untrue. I was able to give away gifts and other items. I accumulated over a billion coins over the years and they have vanished. It is my belief that the company has engaged in practices trying to get me to purchase more coins. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 02/07/2023

  Zynga will continue to assist the claimant regarding his issue. Please refer to original case # ******** KM

  Customer Answer

  Date: 02/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent money and invested time into an online game on my computer. There was no monetary gain, just faith that in depositing money I would keep up with, and remain on, my "team". Following a consecutive crash- FIRST with WINDOW'S operation- Window's would no longer support this game. THE SECOND in October '22 when I received "download the latest version" hard halts. I began communication via game support, and Email with Zynga. I have saved their requests( all of which seem to be "generic" and repeated, based on every complaint formally listed ) During my "Game Play" complaints; I was asked to constantly reply to Emails, I was told by their IT team to provide them with additional access to my ****** Account, Facebook Account, and I don't know what else. This company collects Money, data, responds to complaints generically, does not have an actual phone number, or human contact to discuss billing issues, or complaints. They they manage to circumvent laws governing Monetary collection by a third party, by blaming others. I have been requesting a $200 US dollar refund for months.

  Business Response

  Date: 02/03/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AA

  Customer Answer

  Date: 02/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The response did not address any of the issues that I have been dealing with for months. The audacity of Zynga for trying to blame me for their technical support insufficiencies over the past 4 months is appalling. The latest email claims to be the "escalated" response. The Company Respondent failed to read the attachments with my claim, and has failed to confirm with the technical support team, that back in November, while accessing my personal accounts,( through online- realtime support)they deleted key information needed for me to access my account. The request for refund should be the only clear option,  for resolution, at this time.

  
  
  
  Sincerely,
  
  
  **** *****************

  Business Response

  Date: 02/07/2023

  BBB REBUTTAL:
  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AA

  Customer Answer

  Date: 02/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:The company Zynga has not addressed any of my complaints. They continue to make claims without any support- photos, resolutions, phone call. There is no way to contact company with listed information. A 1st class letter requesting my refund in writing was returned to me by the USPS as " undeliverable" Please keep my complaints open until my resolution occurs. Thank You **** R
  
  
  
  Sincerely,
  
  
  
  **** *****************

  Business Response

  Date: 02/09/2023

  Zynga has provided the final resolution to the claimant's issue dated February-9-2023. Please refer to original case #******** AATell us why here...

  Customer Answer

  Date: 02/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:The response to resolve my complaint has not been addressed. Please keep my complaint open .
  
  
  
  Sincerely,
  
  
  
  **** *****************