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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 209 total complaints in the last 3 years.
  • 66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made two purchases with Zynga in their Game of Thrones Slot game. One on 1/20/2023 and the other on 1/21/2023 both for a $100.00. Both packs provided me with approximately 8 billion coins. When I made a purchase on 1/20/2023 after a few minutes in I was at 8.3 billion and I got a bonus. The bonus was for approximately 25x my bet of 25million, but as soon as the bonus was over, instead of having 8.3bill coins, it dropped to 4.3bill. With the win, it should have put me at about 9billion not drop me to 4.3bill. Usually I have great experiences with Zynga's VIP and Support teams so I trusted they would do the right thing and return the coins, so I purchased another, but the same exact thing happened as the first. I contacted their support and VIP teams over a dozen times. At first they just said that the developers are still working to resolve the issue, but today they said they will not be returning the missing coins, however, my partner who plays and had the exact same issue, had the entire amount of his missing coins returned to him, which was approximately 300 billion, much more than what I was requesting. He is one level higher VIP than I am. What they are doing is unethical and false advertising. It's like if I gave you a $100.00 for a book and after you bought a candy bar, I sneak into your pocket and take back $50.00, and when you notice that I took the money and ask for it back a dozen times, I kept placating you stating that I'm working on getting it back to you, that i'm waiting for a third party to complete their end of the issue, and then on the last attempt for you to get your money back, I say no. But your neighbor got the same thing, and I happily returned the $50.00 that i took.

    Business Response

    Date: 01/27/2023

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** RR

    Customer Answer

    Date: 01/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Bear

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I played a game designed by the company since 2019. My save file was lost and I asked the company for help around October 2022. I was contacted by support and they asked me to provide a detailed listing of my in game purchases, which I did. Since 2019 it totals about $1800. They said they would send my problem to a higher level of support on December 22nd 2022. They have since ghosted me, no refund of gems, no refund of money for gems purchased, nothing. I have for the last month been seeking a refund for all the purchases that were lost and have received no word from the company.

    Business Response

    Date: 01/26/2023

    Zynga has assisted the claimant regarding his issues. Please refer to case #******** JG

  • Initial Complaint

    Date:01/22/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan. 22 2023. Playing a zynga app. game of thrones slot casino. I had won two colossal wins for just over 1 billion coin. The game "lost connection" and when I was able to get back on, the billion in wins had been taken out of my account. This kind of thing happens all the time, when you email their support team, they ask if you took a screen shot of your win. Who screen shots after each spin? There is never any resolution. They take your winnings to try and force you to pay outrageous prices to buy more coins. All I want is a fair chance to win and not have my winnings taken back from me. I want zynga to put my billion coin back and an additional 5 billion for putting me through this hassle of trying to get it back. I'm not asking that much, just make it right. What they are doing is not Ok.

    Business Response

    Date: 01/24/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** HDB. 

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I played the 2X Double Zynga SPADES Game on 12/25/22 and in the middle of playing it froze and when I restarted The game I had over 2million missing coins. After numerous complaint emails with The support staff, on January 13th I received an email from representative ***** U, that due to the issues with the game 2X Double complaint I had on DECEMBER 25TH, they would add 3 million coins back into my account, but they NEVER DID.. I have not played the game because of the issues as I have been waiting on a resolve of my missing coins. After receiving the email that they would return my coins I get another email the next day from support representative **************** that she conducted that it was my internet! I have sense asked Zynga to PLEASE RESOLVE THIS AND GIVE BACK MY MISSING coins that your support team told me the would handle but have been ignored. Below are the emails I have received. Bilge U. (Zynga)Jan 13, 2023, 09:04 GMT+3 Hello,We've added 3m coins, which was your loss at that time We thank you for the interest you have shown and wish you an enjoyable game.Regards Bilge U.Orcun Y. (Zynga)Dec 25, 2022, 21:37 GMT+3 Hello again,We have informed our related team about your problem. They will be checking and fixing it to provide a solution at the earliest convenience.Thank you for your understanding during the process.Have a great day,************************************ (Zynga)Dec 27, 2022, 21:37 GMT+3 Hello again,We have informed our related team about your problem. They will be checking and fixing it to provide a solution at the earliest convenience.Thank you for your understanding during the process.Have a great day,******************

    Business Response

    Date: 01/19/2023

    Zynga has assisted the claimant regarding her issue. Please refer to case # ******** KB

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Towards the end of December I had an account glitch in which **** gems ( in game resource obtained through cash purchasing.)Was deducted without my acknowledgment or consent for a multi hero summons.I immediately reported the glitch to small giant who is owned by zynga and put my account on freeze for any in game advancement while I attempted to have this rectified with the company.I have been playing for quite some time and spend thousands of dollars a year on this game alone. Customer service provided multiple template responses claiming an unfair advantage would be given to me if these heros were removed from my account and the gems were returned.I.leveled to a supervisor who again stated unfair advantage and refused ro assist **** again explained it was me facing the unfair advantage as I was currently crafting 3xs the amount of heros obtained in the unauthorized draw which would have been ready in mere minutes and that a review if my consumption history would show I had never used gem resources fir their tier of purchase packages, again becuse I can craft those heros in mere minutes.The company refused to provide me proof that this could not have been a glitch or provide me tangible proof of the purchase.When I told them I still found this to be unacceptable that some type of compromise should be given as an accommodation since they were refusing any proof I was again given a blanket response of an unfair advantage.When I stated would file a BBB complaint my ticket was closed with a warning that my account would be suspended if I "spamed" them any more by trying to communicate refarding this ourchase glitch. I HAVE INCLUDED screenshots of that correspondence.As Zynga owns Small Giants empires and puzzles I am filing here dye ro the lack of resolution, and this horrible uncompromising customer service expierence.People eho spend thousands of dollars creating employment deserve more than a threat of being banned while trying to obtain help.

    Business Response

    Date: 01/11/2023

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC

    Customer Answer

    Date: 01/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased chip packages costing 300 in total on 12th august 2022 and on the 13th august 2022 they suspended my account for 3 days until the 16th ausgust and few hours later zynga banned it ....i had 800 trillion chips and ******* gold i want my account back and all my 800 trillion chips and ******* gold restored back in my account ...or a 300 refund back into my bank ....my poker id number for my account is **** **** 284, i want everyting restored back and account back

    Business Response

    Date: 01/11/2023

    Closing this new BBB Complaint ID# ******** as DUPLICATE.
    Will continue to assist the claimant on the existing BBB Complaint ID ********. (Please refer to Ticket# ********)

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have played zynga poker for years and I logged into my account a little over a year ago and my account was banned. Many accounts were banned and I'd like zygna to review my game play. After covid was over, this company banned nearly all accounts for no reason. Please review my game play and replace my chips.

    Business Response

    Date: 01/10/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** KM

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a follow-up from BBB Complaint #******** / ZYNGA ********] BBB - ******** - Undetermined - After filing a Zynga complaint #******** A week later I received An email from executive relations rep ************** requesting information that was already in the system as I was provided a case number ********. I provided the info again and after FIVE emails of back and forth conveying his will to assist me in returning back my coins with no resolve he dismissed me and sent me this email conveying:**************January 03, 2023, 18:33 +0000Hi ********,I truly appreciate your time in providing more information about your concern together with the screenshots. We understand that you're one of our loyal and valued players in the game. To help you out, I forwarded your case to the appropriate department. You will receive a response and will be assisted accordingly.I have sense sent him several emails that no one has contacted me and it is now going on TWO weeks and my coins are still missing and NO ONE has contacted me.In conclusion, I have been a loyal customer for over 5 years and to be ignored and ripped off by over a billon dollar business is sad and unfortunate. I enjoy playing this game, and for Zynga Executive support to provide this type of customer service is unacceptable. I am requesting ZYNGA please give back the coins taken from my account and right the wrong provided by the horrible customer service provided by your Executive Team.Thank you, ************

    Business Response

    Date: 01/10/2023

    Closing this new BBB Complaint ID# ******** as DUPLICATE.
    Will continue to assist the claimant on the existing BBB Complaint ID ********. (Please refer to Ticket# ********)

    Customer Answer

    Date: 01/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Golf rival is owned by Zynga and it seems that this company is frauding players out of money every time a player pays in this game the developers now disconnects players game in one day their were 45 players that this game disconnected. GAMES DO NOT DISCONNECT WHILE PLAYING A MATCH IF THERE WERE ANY INTERNET ISSUES THE WHOLE GAME WOULDNT LOAD AT ALL I WANT ZYNGA TO TELL US WHY THE MAIN PAGE OF THIR GAME LOADS BUT AS SOON AS WE SRE IN A MATCH WE GET DISCONNECTED AND **** OUR TURN THEN IT RECONNECTS THEN DISCONNECTS AFTER OUR OPPONENT TAKES THEIR TURN THEN DISCONNECTS AND AGAIN WE LOSE OUR TURN ALL THROUGH THE ****** THIS DOES NOT HAPPEN BECAUSE OF INTERNET PROBLEMS YOU STOP THE ***** THEN RESTART IT!!YOUR TAKING PEOPLES MONEY THEN RIPPING THEM OFF!!Also how can two identical accounts be in two different stages at the same time there are no real players playing your game so you have to use all bots!! Your money hacking cheating game needs to be shut down!! BBB IS NOT THE ONLY PEOPLE WE ARE GOING TO REACH OUT TO!! Our *********** have print outs of your company disconnecting us and other players we have videos and pictures of this always happening when players make a purchase in your game!!

    Business Response

    Date: 01/08/2023

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

    Customer Answer

    Date: 01/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on the 12th august i purchased 300 in zynga poker chips ....i had 800 trillion chips and ******* zynga gold ...the next day 13th august zynga banned my account for no reason ....i want my account back and reinstated and my 800 trillion chips and ******* gold restored back into my zynga poker account, i have emailed zynga poker team constantly to get my account back and my chips and gold ...no response back from zynga ....my poker id account number is *************, otherwise i want my 300 refunded back ...i would prefer to have my poker account back and my chips and gold this would resolve the issue ....thank you

    Business Response

    Date: 01/10/2023

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** RR

Zynga, Inc. is NOT a BBB Accredited Business.

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