Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  zynga suspended for 3 days ...i just purchased a gold package for ***** ...i had 45billion chips and ****** gold i want my account reinstated and my chips and gold restored back ....

  Business Response

  Date: 01/06/2023

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/25 I played the DOUBLE CLASSIC GAME and while in the middle of paying the Game it froze and would not let me in. After waiting over 20 minutes I finally decided to close out and restart the game and when I opened the game back up I went from over 2 million coins to 300 thousand. I then sent an email to support and after I explained the issue and provided a snap shot of the game freezing the day before Support representatives ****************, and Orcun Y sent me an email conveying They have informed their related team about this issue and they will try to fix it as soon as possible. To my surprise there was NO mention of the loss of my coins. I then replied to their email inquiring on the coins taken from my account and they sent me the same email, which was obviously an automated email. I then sent two more emails requesting assistance on recovering my coins and neither one as since replied. It has been over (4) days since this occurrence and no one has reached out to me spite the (3) emails I sent I have been a loyal customer for over 5 years and to be ignored and ripped off by over a billon dollar business is sad and unfortunate. I enjoy playing this game and for Zynga support to provide this type of customer service is unacceptable. ********************** please give back the coins taken from my account and right the wrong provided by your so called support team. I have uploaded to the pic I sent to **************** and ************** Thank you, loyal customer ******** _ ********************

  Business Response

  Date: 12/30/2022

  Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18656387
  
  I am rejecting this response because:
  Complaint: 18656387
  
  I am rejecting this response because:  The Zynga representative ************** reached out and requested the information needed to review my case although the Zynga support team has all my information as is aware of my complaint.  As of current I am identified as UNDETERMINED COINS MISSING.  So until my coins are returned there is no response
  
  Sincerely,
  
  ***********************************
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 01/04/2023

  Zynga will continue to assist the claimant regarding her issues. Please refer to original case #******** JG

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several times Ive paid to swap times in Word With Friends2. It has said, Oops, an error has occurred, please try again, but it takes my coins!! So Ice lost coins that I pay for!! Its a total ripoff!!

  Business Response

  Date: 12/30/2022

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Playing the android mobile game Color Me Happy (free with ads), they offer a payment option to remove ads. One option is called "No Ads for Life". I purchased this option. I continue to receive ads constantly.

  Business Response

  Date: 12/29/2022

  Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** HDB.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga again froze my account I sent them this following in email and got rejected by their email support. Here is what's going on. I been playing all morning and from my last purchase of $99.99 for 645 billion only won 400 billion to have over a trillion chips and you guys freeze and suspend me again! What is going on! Check my payment history. Obviously I lose chips and not win much. Here my current purchases. 12/26/22 $99.99 12/25/22 $99.99 and ***** 12/18/22 $97.99 12/11/22 $1*****& $****** & .99 that I lost in 10 minutes to cheaters 12/7/22 $ ***** 12/5/22 $***** 11/27/22 ****** 11/13/22 $9.99 and you guys suspended me again for losing chips? Makes no sense I want all my chips back including my gold coins and the 4 unclaimed 80 billion I had on premium pass I purchased I will send this to BBB because I play legit and lose with no hard feelings! I purchased $ ******* real money since 11/14/2022! *********************

  Business Response

  Date: 12/29/2022

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** **

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18643491
  
  I am rejecting this response because: you guys do not state exactly what goes wrong and as a player who loves the game. I am disappointed in how you quickly suspended me without proper notice. At least tell us what we do wrong and show proof just like I did with the $1108 I spent last 6 weeks. Thank you better business bureau for your assistance. I am grateful you always get a response from Zynga.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/05/2023

  Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** **

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga is running a money scamming operation on their game golf rival, they force players to have to spend money when real players level up their clubs they throw out their fake accounts that are 4 times higher to force players to pay more money to up grade their clubs. Zynga disconnects players game when players uses special ***** so they lose then players are forced to have to buy more players are unable to complete their game cause Zynga uses their accounts that are extremely difficult to play against. Zynga says they are working on it Zynga is just making it worse!! Zynga throws out weight loss tags all over players ******** pages when you complain about things going on in their game. Zynga treats this game more like their personal bank instead of a game. Games are supposed to be fun but Zynga has made this game on pay not win. There is not another golf game developer that treat their players like c*** in other golf games both players get to play and either one person wins or its a draw their game isnt based on one player gets one shot to the green while the other player has to forfeit. To add up Zyngas fake accounts and club levels a person would of had to of spent $600,000 theres no one that has that kind of money!! We have spent so much in golf rival that our clubs should be leveled to their highest but ZYNGA KEEPS US FROM GETTING THOSE CLUBS. Zynga uses bots in every game other golf developers if you have ******** friends they match you with them not bots.We are contacting our lawyer and will see what can be done we have lost so much money in golf rival and havent gained anything if a player has a club 8 Zynga matches with clubs 10 or 12 If our legendary club is 4 Zynga uses bots with 6 or 9 they have same accounts for each level Zynga has made this game so unfair to play this is cheating and scamming people!!

  Business Response

  Date: 12/27/2022

  Zynga has assisted the claimant regarding their issue. Please refer to case # ******** KB

• Initial Complaint

  Date:12/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an avid player of Zyngas Game Of Thrones for years, I am at level ****. The game is controlled by computers and of course there are glitches. Through the years they have raised the prices on coin for play and made winning nearly impossible until your coins are gone. I have fallen into the trap of making purchases and every time I have used the purchase to play for days/weeks, something happens and the machine malfunctions and suddenly all of my coin is gone. Contacting customer service does no good. You get automated responses and no real help. After more than a dozen emails, I have gotten nowhere with them on my most recent complaint. They just have a different person respond to me each time. I saw the coin balance go from ************* to 0 and back to ********* and then back to zero while I was logging out from a game to the home page. I was on the home page when this happenednot in game play mode. My money should not have disappeared when on the home page. After all the emails with them, they claim that the game is not at fault, I disagree, I spent $99.00 on a coin package and since I had done this in the past, I think they were trying to force me to buy another coin package from them. I set up a team play for the game and I am the team leader, in talking with other members, they have had similar problems with Zynga. I believe they are taking advantage of customers, causing losses and offering coins specials during play without offering any real customer service and returning money/coins for play while claiming that their games dont make mistakes. All attempts to work with them on problems are sent back to the customer, with my most recent response from them saying they were trying to make the customer experience better..really! They are going to talk to the game team to make a better experience for the future players. Voices are being heard and they are compiling complains so that they can make a better experience for the player in the future.

  Business Response

  Date: 12/24/2022

  Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC.

  Customer Answer

  Date: 12/24/2022

   
  Complaint: 18622208
  
  I am rejecting this response because: They continue to disregard my request or comments with basic responses and no real resolution in the matter. They are convinced that their computers make no mistakes when I have been a victim of malfunctions in the past. I have visited with other customers of Zynga who have had similar experiences. They will not and do not take responsibility for computer errors once they have our money.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/04/2023

  Zynga will continue to assist the claimant regarding her issues. Please refer to original case # ******** CC.

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18622208
  
  I am rejecting this response because: The business has claimed that the incident did not happen. This again is a response that seems to be the usual response when they cant prove what happened with their computerized games. There have been many times in the past where my game play was stuttering, shut-off and jackpots not paid out until a later log-in. I know many people who play these games that have had similar issues. I have spent large amounts of money for game play so this incident had financial ramifications for me as well. I have removed the game from my device and no longer play it.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/07/2023

  Zynga has provided the final resolution to the claimant's issue dated January 7,2023. Please refer to original case # ******** CC.
  
  

  Customer Answer

  Date: 01/09/2023

   
  Complaint: 18622208
  
  I am rejecting this response because:Zynga has closed the case on their end. They will not continue to address the original issue. I am not satisfied with their business practices. I know many people who have had similar problems with Zynga with no positive results. If they expect me to walk away satisfied with their handling of this situation, I will not give them a positive response. They have closed the case on their end. They basically say that their games dont have errors. I disagree.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/11/2023

  Zynga has provided the final resolution to the claimant's issue dated January-7-2023 . Please refer to original case # ********CC.

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18622208
  
  I am rejecting this response because: They refused to return my money or properly address my issues.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I accidentally click on a watch video link in the spades plus app and 2 minutes later my card was charged $9 for some emoji c*** I got an immediate refund from the company, but I NEVER authorized the charge and they refuse to except responsibility or explain to me where/how I authorized this!!!

  Business Response

  Date: 12/20/2022

  Zynga has assisted the claimant regarding her issue. Please refer to case # ******** KM

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zynga "support" is not addressing my concerns because I believe this support uses 'bots'. They were asked not to respond to my email b/c I put my concerns in writing 2x and that I was filing to the BBB but they responded a 3rd time with the same information. This was patronizing. On December 6 2022, I sent a complaint to Zynga's legal department regarding a privacy issue to ******************************* That privacy issue is my forced use of ********* Zynga's terms of use say they comply with all laws. I deleted my ******** account because ***************************** allowed the ******** platform to be used for ******** users to call for crimes against humanity. Whether or not they were Russians or Ukranians is neither here nor there. If Zynga is forcing me to use ******** against my will b/c that is the only way that I can access fun and non-stressful gameplay using their "Co-Op" system, then they are also, complicit in promoting crimes against humanity. This links to the proof was sent in that email to Zynga. Besides complicity with ******** in encouraging crimes against humanity, Zynga is also preventing me from being able to join a proper co-op that doesn't harass people who join them. Because I have deleted my ******** account where I first started to play Farmville around 2009, I am not able to "connect" to ********* Without this, I cannot use my own name or picture on Zynga's Window's version if I want to join a Co-Op. The only thing the Co-Op "owners" see is 'Friendly Farmer'. On this platform, my name doesn't even show up nor can I change the colour of my font. This is why Zynga forces me to use ******** so that other 'Farmers" can see my picture and name and lets Zynga access my friends accounts. Without this ******** connection, I cannot joing a Co-Op without getting booted off. I have been booted off 3 *************Ops because of this. I have tried using a different browser but it still doesn't work. This is NOT fun!

  Business Response

  Date: 12/11/2022

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ********  AV

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18550080
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While playing a game that Zynga owns which is golf rival.
  There’s no way of leveling up in this game it’s like the more you buy the more Zynga makes more fake videos that are 3xs higher then anyone. Say I’m at stage 16 and I have to forfeit to level 15 the same accounts that were in 16 is now in 15. If a real person playing this game doesn’t fork out at least $6,000 or more they have no chance of playing. Play the game see for yourself. I have photos I have videos. The more a person spends the more they lose games are supposed to be fun not based on the owners/developers making money I sent them messages about issues they sent back crying emoji’s. Now their newest is when making a in game purchases you get disconnected and don’t receive the items they say that it was your internet well when I reach out to my provider nothing was wrong then when you say something in message to them we will pass it on to our devs.
  I have all of this screened shot. When asked why my opponents clubs are 4xs more then me and they played less games they replied back people pay to increase their clubs faster there’s no option for that in the game.
  I’m not the only human that’s experienced this happening I just hope other players have reached out for help. This golf rival is like Zynga’s own personal bank.
  After the 9th level it’s you either buy special balls and clubs or not be able to play I’m not asking for a refund it’s my choice to buy in any game I play I’m just asking to check this situation out. I feel Zynga is scamming people and getting a with it. The amount that it cost for each level of the legendary clubs don’t pan out they use to many of their videos to try to get people to spend money I not a 100 percent sure but I know I use apple gift cards to make my purchases so I’m pretty sure real people isn’t buying $6,000 worth of gift card for this game. Like I mentioned check it out.

  Business Response

  Date: 12/05/2022

  Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** RR