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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 209 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 16th I won the Spade card game challenge "The Knock-Out Turbo with Deck Event Game". My reward was to receive a Deck of Cards and Coins.My balance changed from 6Million coins to 10Million coins and instantly, it went away. I looked for my Cards that I was promised to win, and they were not there as well. I reached out by Email to Zynga on November 16,17,18,19,20,21,23,26,27 and December 2 and December 3.Each time I received the same message from Orcun Y, ****************, Perl B. that they would be forwarding my messages to their Developers, and they would be getting back with me.This has been going on for almost a month now with no response at all from the Developers.They took my money to play the game but refuse to award me what I won.This is unfair and i have stressed this to them several times. I either want my rewards or my money back

    Business Response

    Date: 12/04/2022

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I solely ask to have credits brought and paid for on their game to be transferred. I didn't ask for a refund solely transferr credits. They refuse to do so. I've been at this for a week ! I brought these credits and earned them. So basically they took my money but refuse to transfer them to my new phone.

    Business Response

    Date: 11/23/2022

    Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are a scummy company and wrongfully ban players and then when you appeal the ban they say that they checked and nothing was done in error, but they never give you a reason of how you got banned and there is no direct phone number to call someone for an issue in one of their games. Its all the website which the terms of service contains very vague information, and when you do call the phone number for in game help they wont help you, only with billing cause they care about is money.

    Business Response

    Date: 11/17/2022

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA

    Customer Answer

    Date: 11/18/2022

     
    Complaint: 18399398

    I am rejecting this response because: they did not help me in the slightest bit. All they do is use this automated system that doesnt help at all

    Sincerely,

    ***********************

    Business Response

    Date: 11/20/2022

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** AA

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** game Words with friends 2 pushed out a new version on Nov 2. Since then club trophies are not being tallied properly. I first contacted Zynga words with friends 2 (wwf2) on Nov 3 about this. Support responded on Nov 4 that it is a known issue, no timeline for resolution. Standard line. Fine. HOWEVER - wwf2 players purchase coins to double their team trophy counts to earn rewards. So as of this complaint, Zynga has been accepting money from hundreds of thousand of players (maybe millions) for 7 days without providing the service theyre taking the money for.

    Business Response

    Date: 11/09/2022

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** HDB. 

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ID number *********** I have played HiR in many years and am level **** and have spent many thousands of dollars on buying zynga hit it rich coins. The play for purchase is terrible, should never be allowed to charge people so much for play coins either, for *********************** approx **** dollars. They have so many problems with their games they steal money from bonuses, I have sat and added up how much I should get in my bonuses and they have given me approx 300 billion under what i should of won (depending upon my bet), this has happened on numerous occasions so they owe me much money, I have written into them but they dont answer me. If i write to them via their page then i just get the automated answer saying i should clear my cache, try a different browser etc. I have done this loads of times but it doesnt help.This is why I am writing into you, I really hope you can help to solve this and that Zynga will listen to and help their customers.

    Business Response

    Date: 11/10/2022

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** JO.

    Customer Answer

    Date: 11/11/2022

     
    Complaint: 18368161

    I am rejecting this response because: They have not read my message at all, they sent me the usual automated message about game of chance and trying different games and bets which I have done many times. This does not help I have seen that if I raise my bet they shift the system this is cheating and you cant win. They say wins are random this I still have not seen any proof of. I did not get any satisfaction for my purchase at all,

    There was no mention of the issues in the game f.eks robbing me of coins in bonuses this happened for every bonus on tower game cheated me out of at least 300 billion each time.. Even yesterday they had problems, they had put the wrong game up where we had to  get a bonus playing for min 450 mil but did we get re-imbursed for the coins we had lost trying to get a bonus that didnt exist, no we didnt, they are cheats. They have the ability to go through my play history so they can see this, if this had been a real casino as they are not had people not played there at all, it is not real money.

     

    They do not answer to any of the above, i would like answers and re-imbursement for what they have stolen from me.

    They gave me a measly 500 million as compensation I have used much money on their site i bought trillions of coins not billions or millions, therefor the compensation  is an insult.



    Sincerely,

    Per ************

    Business Response

    Date: 11/16/2022

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** **

    Customer Answer

    Date: 11/17/2022

     
    Complaint: 18368161

    I am rejecting this response because: They have not read my complaints at all. They have never mentioned the faults with the bonuses or the fault they had with one of the challenges as you can see below 

    November 16, 2022, 19:02 +****
    Hi Per **************************************************** received your update to the Better Business Bureau, this is ******* and I will continue to assist you.

     

    I feel this e mail is not only insulting but degrading. I am 61 years old and too old for this rubbish. If Zynga are not willing to take me serious then I will not have any other option than to take this case further. You send me e-mail from 2 different people and still manage to evade my complaints. If you need evidence so i can post it online everywhere and to you. I have taken screenshots of many of these issues so that will not be a problem. There is many times I didnt take a screenshot so really I am wondering how many times have you robbed me.

    Therefore you can go through my bonus/play history and see for yourselves. We are talking about trillions not millions. I am now requiring 100 trillion in coins and you can take from that what i have recieved from you or a full refund for the last 20 purchases I have made.

     

    For being such a big company i must say your customer service is very unprofessional, you cant answer complaints properly you just send us a generaal answer. If you cant help us then you should send our complaints to someone higher up that can maybe help.



    Sincerely,

    Per ************

    Business Response

    Date: 11/20/2022

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # 16597915 JO

    Customer Answer

    Date: 11/21/2022

     
    Complaint: 18368161

    I am rejecting this response because: I have recieved an e mail that zynga are looking into my case which I have heard many times so I would like to keep this case open until I get a proper reply from them regarding these issues.

    Sincerely,

    Per ************

    Business Response

    Date: 11/23/2022

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** **

    Customer Answer

    Date: 11/23/2022

     
    Complaint: 18368161

    I am rejecting this response because: I have not heard anything from zynga since the last time they wrote that they shall continue to assist me regarding my case against them.

    Sincerely,

    Per ************

    Business Response

    Date: 11/24/2022

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # 16597915 JO

    Customer Answer

    Date: 11/28/2022

     
    Complaint: 18368161

    I am rejecting this response because: as Zynga / HIR will not agree to my request they sent me 5 trillion which is nothing to all I have lost with their problems in bonuses. I have said i have evidence but they are not shown any interest at all. I have no choice but to take this case further as they will not come to any agreement here. So BBB can close this case but I will emphasise that an agreement has not acomplished 

    Sincerely,

    Per ************

  • Initial Complaint

    Date:10/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have played zynga poker for years. Middle of 2021, I logged into my account and it was banned with 700T+, I didn't play it for about a month. How could my account be banned if I didn't play it? Please review my account. I believe it was flagged in error due to a computer flagging it. Please have a human person review the account, you will see, there is no violation.Thank you

    Business Response

    Date: 11/01/2022

    Zynga has assisted the claimant regarding his issue. Please refer to case # ******** KB

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought $200 of Zynga poker chips today and they banned me. I want my $200 back . They say account violation but I want the proof! I have spent over $500 in last few months hooked on this game and request a response from Zynga or my money back! Reference # from Zynga ***********

    Business Response

    Date: 10/31/2022

    Zynga has assisted the claimant regarding his issues. Please refer to case # ******** CC

    Customer Answer

    Date: 10/31/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I have been emailing my VIP Manager since 9/30 with no response. I asked on 9/30 if he or his team could look into my account because I bet anywhere from 2.5B to 10B in ******************** but when I go in for free spins, it ONLY spins at 250M. I have sent in 60+ screenshots. At 250M in free spins, my winnings are 10 times and 40 times less than they should be for my bet. I don't change my bet mid play either and they are usually EPIC wins in Free Spins. I would be more than happy to provide all of these screenshots again if something is going to be done about this. I have spent a LOT of money on this game &.I am being cheated out of tens of trillions of credits, easily. Possibly hundreds of trillions since this particular game has wild bursts from 2 to 5 times the win. I can also send you the 21 unanswered emails since 9/30 with 65 instances of this happening.I have contacted their support email, in game customer service AND my account manager with ZERO response. Thanks

    Business Response

    Date: 10/30/2022

    Zynga has assisted the claimant regarding her issue. Please refer to case # ******** KM

    Customer Answer

    Date: 10/31/2022

     
    Complaint: 18316273

    I am rejecting this response because: they have most certainly NOT assisted me. I spoke with my VIP manager on Friday and he told me that he would have to get back to me. He hadn't even read any of my emails and had no idea what was going on. This is not resolved, I am still missing tens of trillions of coins. 

    Sincerely,

    ***************************

    Business Response

    Date: 11/01/2022

    Zynga will continue to assist the claimant regarding her issue. Please refer to original case # ******** KM

    Customer Answer

    Date: 11/01/2022

     
    Complaint: 18316273

    I am rejecting this response because: I will continue to reject this assisted claimant on issue message until theyve actually assisted me. Two emails stating theyve forwarded my complaint and response to someone else , putting the blame on everyone else is not assistance. 

    Sincerely,

    ***************************

    Business Response

    Date: 11/02/2022

    Zynga will continue to assist the claimant regarding he issue. Please refer to original case # ******** KM

    Customer Answer

    Date: 11/04/2022

     
    Complaint: 18316273

    I am rejecting this response because: nothing has been resolved. It has been a week since I spoke with my VIP manager. He did call on Wednesday and left a message, I called back twice and left a message both times and have not heard back. My account still has not been appropriately credited with the tens of trillions of coins this game took from me. I have spent a lot of my own money playing this game and this is unacceptable. This is NOT how you treat "valued players." I am also aware of several people who have been subjected to the same type of "service."

    Sincerely,

    ***************************

    Business Response

    Date: 11/07/2022

    Zynga will continue to assist the claimant regarding her issue. Please refer to original case # ******** KM

    Customer Answer

    Date: 11/08/2022

     
    Complaint: 18316273

    I am rejecting this response because: as I have stated before, I am going to continue to reject this generic "we will continue to assist the claimant in the case" response- until someone has actually assisted me. I have sent in 65 screenshots of 30 different times this game has fraudulently taken coins from me. I was so graciously responded to stating there were "no irregularities found" despite all of the proof of irregularities. At this point, I am comfortable just leaving the bad review up for other Zynga players to see what cheats they are & how well they take care of their "valued players." My VIP manager did sent me 500 billion coins - which was nice - except I am missing literally trillions. Just one of the screenshots shows a win that should have been 3.7 trillion. Times that by 30. Zynga is a joke.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zynga keeps taking $100 plus out of my account. I have tried to contact them. I'm not playing games. I am business owner and a father and a husband I don't have time to play games much less spend money to play a game. I want my money back and my bank information deleted out of there system. Not sure why they have it in the first place. I need all my information deleted immediately and my money refunded.

    Business Response

    Date: 10/14/2022

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** AV

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18221523,  They are still working on it and trying to fix the problem

    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,I've been playing Zynga's ***** Holdem game for a month. Through out this journey, I've spent $630 in game purchases.On 10/10/2022, I received a vague noticed that my account had violated their terms of service. I was banned from the game for 3 days. On 10/13/2022, I got access back to my account with all of my chip bank roll wiped.I'm seeking re-imbursement for $630 back to my credit cards.Zynga claims I made illegal chip transfer through third party vendors, which is not correct.I have credit card statements proving my purchases. At the very least, I should have been contacted over the phone by a Zynga represented inquiring more information.I will pursue legal actions towards small claim court if I do not receive full credit on the money I spent.-*********************

    Business Response

    Date: 10/15/2022

    Zynga has assisted the claimant regarding his issues. Please refer to case # ******** RR

Zynga, Inc. is NOT a BBB Accredited Business.

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