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Business Profile

Online Gaming

Zynga, Inc.

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/26/24 My ******* love free slot apps. Been playing on Zynga for years. And, while he still mostly plays for free, I make purchases now and then. Sometimes, a glitch occurs. But, it never used to cause a loss big enough for me to make a fuss over. So, I let them slide. UNTIL I purchased a 'Horse of a Different Color' scratcher last year. They consist of nine squares, under each of which is either a horse or a dud. Your prize is determined by how many horses you find. BUT, if you happen to have a horse under EACH square, AND if four of them are the same color, you win a HUGE bonus amount. I got ALL 9 on this one! AND, FOUR of them were GREEN! I was SO excited! But, it only paid me around 14M of the more than 231B that I had just WON! This time, I contacted support trusting that they would be happy to fix it. Especially since they could validate my claim with the click of a button. I gave them the info they requested and waited. FOUR DAYS later, I got a reply saying that they had 'graciously' decided to add 5M credits to my account JUST THIS ONCE! And that was it! They ignored ALL subsequent messages and questions. I was furious for *****! Not just at their failure to right THEIR wrong, but at their blatantly unwarranted disrespect. I don't bother w/'support' anymore. It's infuriating and futile. But, last month, they changed their whole UI. Right away, I caught a glitch involving their Lucky Stars incentive. When you collect 160 stars, you earn a scratcher. It takes a while but, it's usually a good boost. But now, it's not giving me all of my stars. So, when I should have ALL 160 stars in my bank, I only have around 100. I told them about this right away. It was mid-April. They said they were aware and, working diligently to resolve it ASAP. FFWD 5+ weeks and the issue is STILL not resolved. On 5/8, I wrote again to let them know that I expect fair reparations this time that reflect the ***** they've spent KNOWINGLY stealing from me. I have yet to hear back.

    Business Response

    Date: 05/30/2024

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** RR

  • Initial Complaint

    Date:05/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    it was unauthrization charge on my chime card , chime knows it also zynga sent proof the agent said it. but no one gave refund back yet. ****** play returned the ***** back to me when i told them. if it had been charged on ****** play they would gave it back. someone got on my phone was not locked open up and charged on the site my debit credit card is saved on it they tapped it.i need that ****** back to my chime account , our dad just died there many bills on his buriel - gravestone it was shame how the healthcare gave him bad services here. anyway i reported it u can see the evidence point to them giving me a refund now back.those coins are to high if i got some be like 5 dollars or low cost ones i never buy that much that crazy. some child much of tap it i had open or some error but they sure played those coins fast like mad. plus i saw the challenges complete on everything there suppose been a bonus prize of 100 trillion coins given someone said online if they all done like that but none was given.the zynga agent said it was not authorized charge but they never said they give refund back. chime they got folks overseas doing it they did not approve it they should of i called in and told them on it.i delete hit it rich off my cell phone and keep my phone locked with pin now on. i never let s*** like this occure again this is crazy something happen like this i just put the funds in there from walgreen.that too much money to lose on ******** game charge . i just want funds returned back that be it.notify them tell them refund my funds back to my card the chime bank get it i see it when it go back in there.

    Business Response

    Date: 05/27/2024

    Zynga has assisted the claimant regarding his issue. Please refer to case #********- NL

    Customer Answer

    Date: 05/27/2024

     
    Complaint: 21761708

    I am rejecting this response because:

    Sincerely,

    *************************

    i just want my funds refunded ****** returned back on to my chime card i will then close this case finalize the end on it on here then.... the money suppose go on my chime card from the ************************ card that was unarthorized. we settle it on bbb not in private i am too smart i dont trust anyone has be accepted on here so give my refund back as soon i see it going into my chime card i end this complaint.

    Business Response

    Date: 05/31/2024

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** NL

    Customer Answer

    Date: 06/01/2024

     
    Complaint: 21761708

    I am rejecting this response because: i need my money back i should got it asked for refund that was like 2 week ago i should been gotten it they rich zynga make billions each year they can refund my ****** now to my chime card i end the complaint. they are to know they lose business and millions from new customers by not refunding my money back i need i have asked over and over again... they like greedy over ****** cent rather lose millions and customers go bankrupt ..they need pay do right issue the refund...

     

    just like ***** if he had pay that woman that 10 million he would not owe 86 million trying to fight it then lost also that other case now all he had to do was pay 350 million it been over now , ***************************** paid his off no big deal just as ***** did and ***************************-many others. being cheap make you lose more money just refund the funds no big deal zynga i need my funds back this was wrong to take this long but i end the complaint case as soon i get money on my chime account returned .

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased credits on this app to use towards games. I have noticed several times that the credit balance decreased without me even playing the game. I have reached out several times to my phone carrier (spectrum) about issues like this, and their response was that the problem was not on their end. Im not sure how this is happening. Whether this is a problem with the security of the app or a problem concerning *******

    Business Response

    Date: 05/23/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case # ******** RR

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed requirements from offer wall and reached out to zynga and instead of honouring the offers they deleted them and then tap joy stopped replying when I sent photos. I followed requirements and instructions. I now have survey emails filling up my email inbox which Ive unsubscribed to now but am still getting and all the time and frustration involved with completing offers was for nothing. Zynga seems to have an issue with the offer wall and get paid to offer these things by those companies and isnt honouring the rewards but is getting rewarded for doing this to players. All Im asking is for my rewards to be honoured because I put in the time and effort so they could get paid and I did the work for them to make money off of scamming my time and energy when I just wanted to sit and play a game to relax and get my mind off of a difficult time in my life, and ended up doing work for them for nothing. I guess this is happening to a lot of people and I deserve my rewards for my work.

    Business Response

    Date: 05/18/2024

    Zynga has assisted the claimant regarding her issues. Please refer to case #******** MS

  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Blocked from chtains with players

    Business Response

    Date: 05/15/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** RO

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in regard to the game Merge Dragons and is not about money, it is about the game company purposefully using pop *** in their game in such a way that hard earned or purchased gems are used unintentionally. This has happened multiple times to the tune of over a thousand gems that they will not return. I have suggested multiple times they add a verify or confirmation button to prevent the unintentional use of gems and it has not happened. Because gems are available for purchase, they have a monetary value which means every time gems are used unintentionally due to an in-game pop up and Zynga refuses to return them, Zynga is committing ***** larceny. My player ID:Merge Dragons! v11.3.2(1052) C_1714400778 uId: c790eea6fc57cbd44fe47b2f2bf21cf9 nId: 5344241e-0013-4c49-9b28-e0edd30b3941 CloudSave zId: *********** Device zId: ***********

    Business Response

    Date: 05/07/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** EB

    Customer Answer

    Date: 05/08/2024

     
    Complaint: 21675578

    I am rejecting this response because: 

    I turned to the BBB after in-game support said YET AGAIN I'm out of luck, they won't do anything to return what was essentially stolen from me during game play. Your Zynga representative did absolutely nothing to resolve the issue. 

    Sincerely,

    *************************

    Business Response

    Date: 05/10/2024

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case #******** EB

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Besides experiencing glitches that makes my chips goes missing ( not considering losses at table nor taxes from wining hands ); Zynga made three unauthorized charges in my card, I dont know what it is about, they say they dont know either and just dont seem to care about it.They just said they do that; BUT it Im concerned I should authorize them to block my account to any future purchase. Well I dont know anything they sell for around US$1,00 each, and if they claim not to do unauthorized charges why should I block it ?

    Business Response

    Date: 05/04/2024

    Zynga has assisted the claimant regarding her issues. Please refer to case #******** JG

    Customer Answer

    Date: 05/04/2024

     
    Complaint: 21663281

    I am rejecting this response because: as the receipts show the charges were made directly from zynga not by Apple so I cant ask for refund from them. There are no purchases from those three values on my historic.

    i also disagree with the need of the need of I asking to block my account from purchase since zynga claims not to make unauthorized charges. In my point of view its illogical and controversial.

    Sincerely,

    **************************

    Business Response

    Date: 05/08/2024

    Zynga will continue to assist the claimant regarding her issues. Please refer to original case #******** JG

    Customer Answer

    Date: 05/09/2024

     
    Complaint: 21663281

    I am rejecting this response because:

    We will no longer answer about this donkey and any future ticket with the same subject will be closed without answer is not an answer and is not customer service.

    ****************** Claims not to have my card data, but if you buy in Zynga store - it doesnt involve Apple, they keep your information. 

    Card administration say I must contact the seller of the product to know about the purchase.

    zynga says they dont have these purchases in my historic: it is because I really didnt buy them; I just got charges of them.

    Sincerely,

    **************************

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/7/2024 I paid money into this game and continued to play. I won a large amount at the same time I hit a level up and the game glitched. I have tried to go through their customer service and they keep showing I was rewarded. As I stated the game glitched and froze for a second but none of the credits showed up. Again they give a listed statement of all my rewards but I did not have anything to show for it on my side. No rewards were there. I am not sure how much it should have been but it was higher than the 1.4 billion I received on an earlier spin so I am approximating about 1.5 billion in coins is missing from my account. They have not been helpful at all to resolve this. Thank you.

    Business Response

    Date: 04/12/2024

    Zynga has assisted the claimant regarding his/her issues. Please refer to case #******** AA

  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been playing Bid Whist Plus for a few years. I stopped about 4 years ago and recently restarted. Zynga has blocked my ability to converse with others. I've read their policies and realized I couldn't have more than 1 acct. I've sent several emails to Zynga. They will NOT respond. One of the main reasons to Play online especially this fame is to have the ability to interact with others. I've tried to delete the other accounts this still hasn't happened. No matter how many emails I send they WILL NOT fix this problem.Just tell me what I Can do??? The customer service is deplorable. Why take away my ability to converse with others, not tell me why! And not respond??

    Business Response

    Date: 03/25/2024

    Zynga has assisted the claimant regarding her issues. Please refer to case # ******** CC.

    Customer Answer

    Date: 03/29/2024

     
    Complaint: 21478401

    I am rejecting this response because: My issue wasn't resolved.  2 people  from Zynga contacted me. The 1s person stated my account was "restricted " the 2nd person lied and stated Its a new version of Bid Whist and they are monitoring the changes. Obviously that person doesn't understand how the game works. The chat feature is NEEEDED in order to communicate with different partners.  If Zynga really  rid of the chat feature this game would no longer be played. 

     

    ???? PLEASE remove the restriction so I can continue to enjoy this game.


    Sincerely,

    *******************

    Business Response

    Date: 04/04/2024

    Zynga will continue to assist the claimant regarding his/her issues. Please refer to original case # ******** CC

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they said my account has been hacked but this has happen before i think it a in side job to get me to buy more chips this is what they sent me i had 17.5 til chips 2024-03-11 14:03:04.155 PT Holdem Cash Tables **************** Chips 2024-03-11 14:02:04.404 PT Holdem Cash Tables ****************** Chips 2024-03-11 14:01:53.803 PT Holdem Cash Tables ****************** Chips 2024-03-11 14:01:45.406 PT Holdem Cash Tables ****************** Chips 2024-03-11 14:01:07.192 PT Holdem Cash Tables ****************** Chips 2024-03-11 14:00:55.998 PT Holdem Cash Tables **************** Chips 2024-03-11 14:00:47.799 PT Holdem Cash Tables **************** Chips 2024-03-11 14:00:13.407 PT Holdem Cash Tables ****************** Chips 2024-03-11 14:00:03.40 PT Holdem Cash Tables **************** Chips 2024-03-11 13:59:54.796 PT Holdem Cash Tables **************** Chips but dont show the other players or any thing this is it and it was not me if i lost that i would buy i got cash to buy more but when my account just goes to 98mil from 17.5til crazy had gold to use and other things to but it all gone my balance was 98mil i have built it back to 4.4 bil and want my chips back they said give me 100bil was all lol said my account was hacked and a bunch of other i have changed passwords for them too 2 or 3 times it a put on i think well im running out of space so im stopping now

    Business Response

    Date: 03/19/2024

    Zynga has assisted the claimant regarding his issues. Please refer to case # ******** KM

Zynga, Inc. is NOT a BBB Accredited Business.

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