Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yahoo!

  701 First Ave Sunnyvale, CA 94089-1019

• 

  Rivals.com

  2950 N Genoa Clay Center Rd Genoa, OH 43430-9733

• 

  Yahoo!

  PO Box 1604 Brentwood, TN 37024-1604

• 

  Yahoo!

  380 Goodlette RD N Naples, FL 34102

• 

  Yahoo! Inc

  1680 N Glenville Dr # 100 Richardson, TX 75081-7210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yahoo has locked me out of my account for the third time now, while refusing to allow me back access without providing all of the personal details about my life including my drivers license and credit card number . I am currently locked out of a business account that requires immediate action but the recovery email has been locked by yahoo. I have the password which I know is correct as I save it to my apple keychain and write it down. Ive called yahoo four days in a row to resolve this issue and all I keep getting is the same script from the same 4 people. I have now submitted full scans of my state-issued drivers license four times only to be told that the system wont verify it. *** asked to speak to supervisors only to be told that they all do the same thing and no one will be able to help me, but to keep calling back and submitting my ID. When I tell them Ive done this multiple times and that Im locked out due to their part, and I have not forgotten my password or deactivated the account they say its the system so the system can block my password, lock me out of my account, and force me to submit the personal details of my life but wont reopen the same account with my permission. If I do not access this account I will lose $40,000 and my masters degree, all because no one at yahoo will remove the block that they put on there. I am frustrated and disappointed and I would like to take legal action for my losses in addition to the emotional distress that this causing me.

  Business Response

  Date: 05/03/2023

  Yahoo has received the complaint and will work with the user to find a resolution

• Initial Complaint

  Date:05/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yahoo! is blocking ** from sending emails to our mutual customers. Our customers are complaining that they are not receiving the voicemails sent from our server of ************************* that contain attached audio files. It seems the problem recently started (within the past few days) and is continuing. We are unable to get in contact with anyone at the company and customers are not happy. For example, ********************* at this email address is not getting our audio attached voicemails: ***************************************** They are coming from ************************* Please advise on how our customers can receive their requested emails. We solely offer a subscription based service, and do not add anyone to any email list. These emails are ONLY for customers; therefore, spam is not an issue at all. This is not the first time Yahoo! decided to block our emails, so I hope that we can have a system-wide clearance to ensure delivery of all emails to Yahoo! customers.

  Business Response

  Date: 05/03/2023

  The Yahoo team will reach out to ****************** and assist with his issue.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 20011169
  
  I am rejecting this response because: I am a client of this business as we use their Propay system to process payments. Their website propay.com clearly states it is owned by this company. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/12/2023

  The Yahoo team is working with ****************** to help his emails get to Yahoo members. 

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20011169
  
  I am rejecting this response because: The business sent and email and details were provided, and they did not respond for several days and then asked for the same information against because the older data expired, so it is going in circles because they are not acting upon the report in a timely manner and their records keep expiring. They should escalate to their management. This is bad business practices, and it will be endless if we keep doing this.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/19/2023

  The Yahoo team has reached out to ****************** requesting more information but it has not been provided. 

• Initial Complaint

  Date:05/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my email for 3 weeks and have only been given varying incorrect information about when this will be fixed. They told me that approx ****** customers have been affected by a hack and they locked us out purposefully to avoid compromising more information. My sister was also locked out of her email last year for a month. In this online world, it's unacceptable to be locked out of your email for this amount of time. Email is incredibly important to my everyday life and it has effected me to the point that my bank was overdrafted because I'm not getting my emails about when money is going to be taken out of my account. The customer service process has been ridiculous with them asking me over and over about what's happened and telling me to fill out a form multiple times. I'm going to start moving all emails to Gmail but I've had my Yahoo **** email account for at least 20 years so I have basically everything sent there.

  Business Response

  Date: 05/03/2023

  The Yahoo Team has received the details of this complaint and has reached out to Ms. ********* confirmed that the issue has been resolved.

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe to Yahoo Mail. I receive emails from several ********* and Conservative organizations. The email addresses are all in my Yahoo Mail Contact list. Every time I receive an from one of these organizations, Yahoo puts a pink rectangle at the top of the email telling me they think it's spam and asking if I want to **** the sender as spam. There's also a small box where I can click "It's safe" but that doesn't **** this sender as safe, so the ext email I receive from, for example, Senator *****************, will have the same pink banner. I believe this is an attempt on Yahoo's part to dissuade me from subscribing to ********* or conservative newsletters and alerts. I consider this harassment. I have called Senator ****'s office and a few of the other organizations as well letting them know what's happening. They were not happy when I showed them.There is no reason why Yahoo Mail cannot provide a way for me to silence this harassing pink banner. They can let me create a "white list" of addresses that aren't subject to this. They can let the "It's safe" button apply a flag on the sender's contact info that suppresses the harassing message permanently. Or they can just stop doing this altogether. I've attached two of many examples for reference.They are relying on some kind of third party spam list to do this, and it's being fed by notoriously left-wing hate groups like the Southern ******************* that label any ********* or conservative organization a hate group. This nonsense has to stop.

  Business Response

  Date: 05/01/2023

  The Yahoo team will reach out to ************** and assist with her spam controls. 

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19997043
  
  I am rejecting this response because their email to me did not properly address the issue.  I don't the the person responding actually understood what I was asking.  I responded to their email and will wait for their answer.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/12/2023

  The Yahoo team is working on resolving the member's issue. We will reach back out to the member with any updates. 

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19997043
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/19/2023

  The Yahoo team has investigated this issue and have determined that the system is working as intended. 

• Initial Complaint

  Date:04/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Yahoo! Inc. for their unsatisfactory handling of customer support, specifically related to issues concerning account access and data breaches.I have been using Yahoo Mail for several years and recently encountered an issue with my account. Despite entering the correct password, I was unable to log in to my email. I reached out to Yahoo's customer support to resolve the issue and was informed that I would need to pay for "specialty support" to regain access to my account. I find this practice exploitative and unethical, as it places an undue financial burden on users who are experiencing technical difficulties that *** not be of their own making.Furthermore, Yahoo has a history of significant data breaches that have compromised the personal information of millions of users, including my own account. As a result, it seems particularly egregious that Yahoo is now attempting to charge me for assistance in resolving an issue that *** have been caused by their own negligence in protecting my data.In light of these concerns, I request that the Better Business Bureau investigate Yahoo! Inc.'s business practices and take appropriate action to ensure that the company is held accountable for their treatment of customers. Moreover, I ask that Yahoo be required to provide adequate support to users who experience technical difficulties, without imposing additional costs on them, particularly when the company's own actions or failures *** have contributed to the problem.

  Business Response

  Date: 04/28/2023

  The Yahoo Team has received the details of this complaint and has reached out to ********************;to investigate and assist further.
  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint involves Yahoo's inability to stem the influx of spam that many account holders are experiencing. The following Yahoo link, ********************************************************, states that spam attacks may typically last a week. Not so. Mine began close to a year ago and the issue is only getting worse. Filters do not work and many of the offensive and spoof emails are landing in my inbox instead of joining the hundreds in my spam folder. Additionally, blocking is limited to one thousand addresses. This is unacceptable. Who do I need to contact to fix the problem?************************************************************************************************************************

  Business Response

  Date: 04/28/2023

  The Yahoo Team has received the details of this complaint and has reached out to Ms. ************;to investigate and assist further.

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The yahoo organization has not keep my email account secur** at all in recent weeks. Since February I have been ask ** to chang** my password numerous of time just because I have add** my cell phone number to the account. I call** customer service on Sunday, April 23, 2023 and they was asking me to paid $12 per month in which I am not going to do to keep the account secure which I have for over 20 years.

  Business Response

  Date: 04/27/2023

  The Yahoo Team has received the details of this complaint and has reached out to ******************** with the results of our investigation and resolution. And we have provided our direct contact information if further assistance is needed.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 I had an issue with them in which two years of my sent emails were suddenly deleted from my account. I called and emailed them about it and they were able to restore the emails. Then two years later the same thing happened. But this time I received a call from them asking if I had deleted two years worth of sent emails and I said no. They restored the emails. Then in 2022 the same thing happened again. The emails were deleted but I did not get a call. This time they did not restore the emails. Now in March of 2023, my emails since November have been deleted. I honestly suspect it is one of their employees/former employees doing this. I think Yahoo is either covering for whose doing this, or they don't have the proper security systems in place to prevent this. Secondly, it is so odd to have two years of your sent emails deleted at one time. I think that after they called me the second time, they clearly had a way of tracking it when it occurred. So now I don't understand why they can't restore the emails this time. Also I think that since they have been made aware of this five years ago, they had an obligation to strengthen their security or install like a notification when large amounts of emails are deleted. I really need those emails back

  Business Response

  Date: 04/26/2023

  The Yahoo Team has received the details of this complaint and has reached out to Ms. ****** to investigate and assist further.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yahoo Comments. I have not violated any of Yahoo's guidelines. I have been banned from leaving any comments or replies. There is no reason for this. I currently have 5.8K likes.

  Business Response

  Date: 05/01/2023

  The Yahoo Team has received the details of this complaint and has reached out to *********************** requesting additional information. 

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yahoo clearly states that you an account may be reactivated within 7days of deactivation. As with other competitors, clients are advised they can sign in with the same user name and password.My phone was lost, so after carefully reviewing YAHOO terms and conditions, I deactivated the account for safety. Of note-I did NOT get my phone back, as it was lost during travel.Upon returning home within 3 days, yahoo would NOT activate the account.As you know, ********************** asks that you give a backup email incase of forgotten passwords etc, so they advised me to sign into that backup email and receive a code. HOWEVER, yahoo would NOT send a code.Upon contacting their customer service, the ******************** rep stated I needed to give the email addresses of the last 7 people along with the corresponding subject lines...AND the names of personal folders in the account.YAHOO was contacted several times, they refused to send a code to the backup email, were clearly communicating with me, would NOT restore my account despite my having the correct username and password and are violating their OWN terms of conditions, as well as my rights as a user.Moreover, they are clearly going into my emails and reading them if they want the last 7 email addresses ( not names, but addresses) along with their corresponding subject lines.Yahoo is demonstrating a lack of integrity, a violation of their own terms and conditions, and a violation of my privacy rights under the guise of security when in actuality if they did what was written in terms, there would be no need.

  Business Response

  Date: 04/26/2023

  Yahoo has tried to contact this user to assist.  As with any ********************** account, we must complete account verification before providing access to an account.  ********************** will reach out to the user once again in attempt to assist.