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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • Yahoo Travel

      PO Box 1313 Princeton, NJ 08542-1313

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    Customer Complaints Summary

    • 2,207 total complaints in the last 3 years.
    • 986 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother is a senior citizen who is not good with technology. One of the few accounts that she has online is a Yahoo.ca email account. She accidentally locked herself out of her account. We cannot recover her account. ********************** both in ****** and in ******* willfully do not want to help my mother get back into her account. She has been locked out of her account since Thursday, April 13th 2023. Her email address is *************************************** The attached it correspondence between myself and a representative of Yahoo in *****************.

      Business Response

      Date: 04/24/2023

      The Yahoo Team has received the details of this complaint and has reached out to ********************* to investigate and assist further.

    • Initial Complaint

      Date:04/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/22/2023 I switched phones and phone numbers.Yahoo would not let me change my phone number without paying for a premium service, $4 per month.They stated that I could change the phone number online, but online required me to verify my account with a phone and phone number that I no longer had or was active. In order to change my phone number I was required to pay for a monthly service.This is illegal.

      Business Response

      Date: 04/24/2023

      The Yahoo Team has received the details of this complaint and has reached out to Mr. ***** to educate on paid services and to investigate and assist further as needed.

    • Initial Complaint

      Date:04/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was notified that I needed to sign in to my email account, went to sign in and received an error message that there was suspicious activity in my account and needed to reset my password. Tried resetting my password by answering security questions and it says that my questions were incorrect (I know for a fact the questions were correct since Ive had to do this before). Ive since been locked out of my account with no way to sign back in and my only option seems to be calling a paid customer support line to get potentially get my email back! Ridiculous, need access to my email of over 15 years

      Business Response

      Date: 04/20/2023

      The details of this complaint are in regards to an AT&T owned account.  Please reach out to AT&T directly for assistance. **************.

      Business Response

      Date: 04/20/2023

      The details of this complaint are in regards to an AT&T owned account.  Please reach out to AT&T directly for assistance. **************.

    • Initial Complaint

      Date:04/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo email locked me out of my email and is extorting payment to get it unlocked

      Business Response

      Date: 04/20/2023

      The Yahoo Team has received the details of this complaint and has reached out to **************** to investigate and assist further.

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a small business owner who paid Yahoo which is now turbify for a website which keeps going down. Each time I called I get pit on good for over one hour then told a supervisor will call back which doesn't happen. The last person I spoke sai he added websites to my url so keep it from going down. But that is not my website so now when I give someone my url, if I dont add websites to it, it shows as a 404 error message. They told me that they cannot fix it and my contract is not up until November and they won't refund or give me any of my money back.My website uses webbuilded but my blog uses WordPress, so I made another website from my blog page and asked them to direct my .com address to the WordPress website and after spending 40 minutes on the phone, they still couldn't understand what I was asking and refused to get a supervisor to help. All I need is go have a working website with the url I paid for to give my clients to schedule their coaching sessions. Please help to facilitate a resolution here because I am losing money and they are not offering any resolutions.

      Business Response

      Date: 04/20/2023

      We provided ********************************************** information to the Turbify team who was able to make contact and resolve the issue.

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother has an email account with ********************** ***************************************** My mother was placed in a dementia facility in November. She has late stage dementia which includes hallucinations and severe disorientation. I am her only child and have full ***** of ******** (which was mailed to Yahoo and is attached to this submission). I need access to my mothers email because she has bills that are sent to that email that need to be paid. Yahoo refuses to even problem solve with me about a way to access her email. They tell me that the owner of the account must ***** *********** But, as I said, my mom is not able to do this. I am able to provide any type of documentation needed to prove that I am not fraudulently trying to access her account. I have access to her bank account, credit cards, IRS taxes and health care but Yahoo wont ***** me access to her email. Not only that, they have been incredibly rude to me (even hanging up on me) when Ive tried to call their help number. Yahoos insensitivity and lack of policy for situations such as this is unacceptable. Is Yahoo willing to pay the late fees for these bills that cant be paid because they wont respond to my request? I need access to this email ASAP.

      Business Response

      Date: 04/17/2023

      Oath ************* ("Yahoo") has received your request to access to user account **************************************************************************.  We are very sorry to learn of the circumstances prompting this request.

      We are, however, unable to comply with your request to provide access to the information in the user accounts.  ********** Communications Act (18 U.S.C. **** et seq.) prohibits ** from providing access to the contents of user account **************************************************************************.  Likewise, our Terms of Service do not provide for a right of survivorship, transferability, or a third party beneficiary to a user account.  When a user signs up for services, that person agrees to the Yahoo Terms of Service, which state in relevant part:  "No Right of Survivorship and Non-Transferability. You agree that your Yahoo account is non-transferable and any rights to your Yahoo I.D. or contents within your account terminate upon your death."  Finally, as a practical matter, due to their sensitive nature, Yahoo passwords are stored securely, and we are unable to access and disclose them.  Absent verification by the user of an account, we cannot change an accounts password.  Please understand that these restrictions on access are intended to protect users privacy.

      We extend our sympathies to you during this difficult time and regret that we are unable to comply with your specific request to access the contents of user accounts **************************************************************************. 

      Customer Answer

      Date: 04/17/2023

       
      Complaint: 19945331

      I dont really have a choice but to accept the response but I find it very disappointing. If I can access her bank account I should be able to check her email. 


      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can't remember my password; the company won't send me the code to my new number or over the chat session; they say that is only for premium members. I am a **** income disabled person that can't get into my email. I tried to open a new account and that does not work either it sends to old phone which I do not have anymore. They refuse to help me get into my email.

      Business Response

      Date: 04/18/2023

      The Yahoo Team has received the details of this complaint and has reached out to ***************************** to investigate and assist further.

    • Initial Complaint

      Date:04/13/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a decade ago I created a Yahoo account with the domain ymail.com; this account does not exist anymore due to inactivity. Many old accounts I had used this email and I wish to re-access them, however this is not possible since my email has been deleted, nor is it possible to re-register since Yahoo now does not allow new registrations with the ymail.com domain.I tried looking through Yahoo Help, which has been absolutely useless in addressing this problem, and their human customer support service requires a subscription which is not available in my country.

      Business Response

      Date: 04/14/2023

      If your account has been deactivated due to inactivity. This happens when an account hasn't been accessed for a year or more. At this point, the mailbox has been deleted and the account can't be reactivated. Unfortunately, Yahoo does not allow email addresses to be re-created and the "ymail.com" domain is no longer in use.

      Customer Answer

      Date: 04/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough as I understand most employees at Yahoo hold no power over the company's policies regarding email creation. However, I would suggest to Yahoo that they consider bringing back older domains including ymail.com and rocketmail.com as numerous other people have similar issues to mine.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have access to email on a device. Tried accessing on a new device, will not allow into email without a verification code which is not accessible. Password and username are known. Yahoo will not let us into email unless paying $12 subscription. Essentially blocked from email unless $12 subscription is paid to an email that is accessible on another device.

      Business Response

      Date: 10/12/2023

      The Yahoo Team has received the details of this complaint and has reached out to ***** ***** to investigate and assist further.

      Customer Answer

      Date: 10/24/2023

       
      Complaint: 19920452

      I am rejecting this response because:

      I have not spoke with yahoo. 

      Sincerely,

      ***** *****

      Business Response

      Date: 10/30/2023

      The Yahoo Team has received the details of this complaint and has reached out to ***** ***** to investigate and assist further.

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      old email address, terms agreement free email account *************************************** i emailed them when the charges started to cancle the account and stop charging myhdebit card,,but it kept geting took out,after reporting 4 companys to bbb smarty cancled and gave me a promise to refund all today ,yahoo sent me a letter saying they canceled the paid service,i got in mail yesterday ,but offered no refund,i didnt agree to a paid service ,and tnink they should refund **** have or can get a bank statement to you. .they costed me several over draft fees i am not asking arefund on. thank you for every thing

      Business Response

      Date: 04/11/2023

      The Yahoo team received this complaint from the user on 4/4, we migrated the account to free and sent ************************* a letter to inform them of the cancellation.

      Customer Answer

      Date: 04/12/2023

       
      Complaint: 19917534

      I am rejecting  response because:the money they took was unautherized ,i asked several times for it to be stoped in the past year,im not asking for what it cost me in over draft fees ,all my lost mail from asking for the accountg to be closed and not using it again since,when the charges showed up the second time ,i dontthink is unreasonable to ask for a refund on the amount i lost from this case that was sliped on me

      Sincerely,

      *************************

      Business Response

      Date: 05/15/2023

      The Yahoo Team has worked with ************************* to resolve this complaint.

    Yahoo! is NOT a BBB Accredited Business.

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