Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,206 total complaints in the last 3 years.
985 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From February 20,2023, I have been locked out of my account due to a fishing scheme. The password has been changed and the phone number to recover the account looks like my jet blue account number. The email recovery sends me an email code but it does not unlock the account. The code never works- please close this account because it is lost. pictures are available
Business Response
Date: 03/28/2023
The Yahoo Team has received the details of this complaint and have attempted to reach out to ******************. The contacting information provided no longer seems to be inservice if the customer can provide us with updated contact information we will attempt to assist.
Initial Complaint
Date:03/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filing here since theres no way to contact Yahoo. Secure email is paid for by exploitation of my personal data, I guess, even though enough revenue could be raised without that if there was just more generic advertisements. Yahoos block images in spam feature is not working in mobile mail. I am asking it be fixed. I dont want to have to view disgusting images if I accidentally click a spam email while sorting through the folder.Desired settlement (listed here as no way to click other with bbbs phone website:- contact me and work with me until this problem is resolved. I shouldnt have to pay for the advanced email just to have a safe email address and support when theres an issue because even though Im not directly paying you, youre advertising so in exchange I should at least have some thing that works and is safe
Business Response
Date: 03/27/2023
The Yahoo Team has received the details of this complaint and has reached out to **************** to investigate and assist further.
Initial Complaint
Date:03/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im having issues getting into my account I have been calling since December and nobody is able to help me Email is ************************************** I have my license and everything to submit to show this is my account
Business Response
Date: 03/27/2023
We understand that you'd like to reset the password for your Yahoo Mail account.
We're sorry but it looks like we don't have enough information on this account to securely verify your identity as the account owner. Because we can't confirm it's your account, we won't be able to help you with this particular Yahoo ID.
We recommend creating a new Yahoo ID at login.yahoo.com, clicking Sign up at the bottom of the "Sign in" window, and then follow the onscreen instructions.

Customer Answer
Date: 04/03/2023

Complaint: 19849804

I am rejecting this response because: I would like someone in a higher status to CALL ME

Sincerely,

*****************
Business Response
Date: 05/08/2023
Before we can assist someone with a Yahoo account, we need to verify that they are the owner. To do this, we need to ask questions based on the information that appears on it. The information we normally look for is not present on the account that you're asking for help with, so we have no way to assist you.
Customer Answer
Date: 05/12/2023

Complaint: 19849804

I am rejecting this response because: I am asking for someone higher up to CALL me back

Sincerely,

*****************
Business Response
Date: 05/18/2023
The Yahoo team will not be calling this member.
There is not enough information on the account in question to verify an owner. We are unable to assist.
Initial Complaint
Date:03/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Team,I received Complaint #******** has been closed although I have rejected the resolution by the business, can I know why this complaint has been closed by the BBB? The business did not provide the required information/data correctly then how they could claim "I'm not satisfied and have provided all the required information? Could you please reopen this case? I would appreciate it if BBB did not publish this case as settled or closed on the BBB website, as they did not provide the required data despite claiming they had provided one. This is definitely not fair conduct on the part of the business when the issue hasn't been resolved but the BBB claims and decides on my behalf that everything has been provided by the business.
Business Response
Date: 03/24/2023
Yahoo has provided the available login data from the time requested. Yahoo has also provided the steps to the user on how to download the account data from within the account. There is no other information to offer at this time.
Additionally, the BBB stated in the previous case (# ********) that Yahoo had "addressed the issues within the complaint; therefore we have closed this case in our files."
Customer Answer
Date: 03/24/2023
Dear Yahoo Team,
Please see my inline response:
Yahoo has provided the available login data from the time requested.
NK: I have replied to Yahoo on this repeatedly via email and again Im surprised to see the above statement. Could you please read all my email replies to the Yahoo customer team?
********************** didnt bother to reply to the below emails;may I know the reason?
On Thursday,March 23, 2023 at 09:41:43 PM GMT+8, ************************************* <**********************************************> wrote:

Dear *****,

I would like to close this request by the end of next week, as it has been ongoing since last year. I will be purchasing Yahoo security services for my account after the transfer of TOS. ** the meantime, I would appreciate it if you could address thoroughly all my questions by providing me the proper facts.

The authentication logs for my account (denied and accepted) should have been included in the report that you provided to me earlier as they constitute the essence of my request, but they are absent. If there are any additional costs for me to talk to the Yahoo technical team to get these logs, please let me know; I am willing to pay.

BR-NK

On Wednesday, March 22, 2023 at 07:22:55 AM GMT+8, ************************************* <**********************************************> wrote:

Dear *****,
Would you mind updating me on the status of this request?
BR-NK

On Friday, March 17, 2023 at 02:26:51 PM GMT+8, ************************************* <**********************************************> wrote:
Dear *****,
As I mentioned, login data should also include the authentication logs for my email account (successful and failed logs). So, your statement hereafter is not accurate, while I have already extensively explained this point to you from a technical perspective. Are you saying Yahoo provides authentication control to log in, but at the same time Yahoo does not have my login logs for authentication?
Can you please confirm if your statement that "no other technical team that can or will address this issue" means that Yahoo is offering all the security services to users without any technical support team or any appropriate team that could address cyber security and data security issues and controls promptly? I am quite perplexed by how confused and careless you seem to be in your replies. Case in point: I had to prepare four times the letter for the Yahoo legal team. Because of the poor service,the situation has been dragging on since November 22, 2022. My only hope is to receive at least fair and reasonable treatment from Yahoo.
Also, did you ever address my concern about the transfer of my account in my previous email? I really want to have a closure on this request.But, from my end, it seems to be an impossible quest, given how chaotic the customer service has been until now. I dont receive straight answers to my legitimate requests, but instead superfluous facts that I did not ask. Chaotic and careless, indeed.
This kind of attitude has made the exchange with Yahoo customer service quite stressful.
I am only offering to deal with the technical team directly because I want to help you speed up the process, as your off-target answers indicate that you do not fully grasp the implications of the request. I urge you to educate yourself on the topic before you get back to me with a competent answer.
BR-NK

Yahoo has also provided the steps to the user on how to download the account data from within the account. There is no other information to offer at this time.
NK: Could Yahoo please understand and realize my request properly? What I asked for network access logs which I could see foreign IP addresses. So could Yahoo provide me a proof as per your claim that I could see these IP addresses from the above steps? I have provided my explanation on this too to the Yahoo customer team. Please understand the differences between network layer access logs and login data logs. Again, I have explained this portion repeatedly to the Yahoo customer service team.
The below question was not bothered to be answered by the Yahoo customer team; may I know the reason?
Could you please confirm where the server is located, **** or the ****? Once my account transferred to Yahoo ****,if the server location is in the ****, will there be any complications again to process this request since all I was under the **** TOS all this time? Can you please ensure that I will not face any more obstacles to retrieve my logs once my TOS is transferred to the **** region? Can I get the logs from the **** team directly as I need it urgently? Or do I need to go through another round of formalities? What is stopping the Yahoo legal team in the ****headquarters to provide me with these details since Im from **** and Im not allowed to request a subpoena? I can supply them with all the required information, though.

Additionally, the BBB stated in the previous case (# ********) that Yahoo had "addressed the issues within the complaint; therefore,we have closed this case in our files."
NK: Who is the actual user or customer of **********************? The ******************** or myself? When the user request was not addressed diligently by the Yahoo team, how can I close this case? So Yahoo's intention is to sit there and close all the cases without providing proper support to its users?
You may want to ask BBB why they closed this case when I disagreed and rejected the Yahoo resolution. I also wrote to the Attorney General of **** on the Yahoo customer service inappropriateness in addressing Yahoo users cybersecurity/data security related concerns. If any further harm were to happen to me due to the lack of cooperation provided by the Yahoo customer service team, ********************** will be fully responsible for my future data breach cases.
Again, if Yahoo gives me something that has nothing to do with my request, there is no point I'm getting it. No one has time to playfully log a case with BBB or send emails to Yahoo almost every day. If this is happening,then the team there failed to address or understand my request properly;otherwise, why do I need to log a case with the BBB or keep sending emails to Yahoo ****? Yahoo is committed to providing proper support to all of its users and customers as stated in their TOS and business practices related to cybersecurity and data protection, but they are not exhibiting any such diligence in reality. This is how Yahoo **** should treat their customers and users: by ignoring their questions, not addressing their concerns efficiently, and making a false claim by saying all the required information and concerns have been addressed and provided? I believe everyone is given a seat for a purpose and it is ultimately important to carry out their task efficiently without compromising the integrity level.
I was extremely disappointed with the way the Yahoo customer service team handled my inquiries, which make no sense at all. I guess either they don't understand my questions or they blindly reply for the sake of replying to emails. I just got fed up with the Yahoo customer service team, as the team there loves to close cases, but when it comes to quality of work in providing information/guidance, I could see huge deficiencies.
I would appreciate it if the Yahoo customer team there could be a little more diligent rather than just sitting there focusing on closing all the cases without any basic understanding of the inquiries. It is not the correct manner that the Yahoo customer service team should exhibit to the victims as the representatives of Yahoo **** They need to ensure that they carry out their assigned jobs diligently; if not, the public will suffer unnecessarily. It was a great pain to deal with the Yahoo ** customer team. My next option is to write to the *** and to *************** again, or to go through a legal team, but again, I will submit a formal claim against Yahoo for not properly addressing its users cybersecurity-related concerns, which is noncompliance with their own policy, and I would like to know what is making it so difficult for Yahoos customer service team to address its users inquiries promptly. If they are not able to provide proper customer service to users outside of the ****, then they definitely need to limit their services to the **** only.
Business Response
Date: 03/30/2023
Yahoo has provided the requested data that was stored in our system along with provided the user the steps to download their user data from the Privacy dashboard. There is no further information to provide.
Customer Answer
Date: 05/11/2023

Complaint: 19706346

I am rejecting this response because:
Dear Team,
I have provided all the facts to BBB and included the BBB team in each of my email communications to the Yahoo **** team. We are preparing for a court order to be issued against Yahoo **** for their negligence in handling consumers rightfully, politely, and fairly and for not providing a proper explanation for data security-related queries. This case should not be published as a "resolution provided by Yahoo ****" The customer service team was rude and unprofessional and did not strive to provide a solution as per the law. We have no choice other than to obtain a court order. I will handle the unprofessional conduct exhibited by their customer service team separately with a consumer court.
Below was my last email to Yahoo ****, which I sent to the BBB and the Yahoo CEO, *********************:
On Thursday, March 30, 2023 at 11:39:57 AM GMT+8, ************************************* <**********************************************> wrote:

Dear Sirs,
I will pass this request on to my lawyer for them to deal with Yahoo **** as I find the email replies from the Yahoo customer team to be irrelevant and rude. I have hired a global ****-based legal firm to deal with this matter.

Until now, the Yahoo customer service team has failed to give pertinent explanations when answering my valid questions related to data security, including the transfer of TOS. I keep receiving emails unrelated to my questions. I never received a single factual explanation.

I would like to get a proper explanation from Yahoo **** on why, as a Yahoo user, I was treated in such an unreasonable and disrespectful way, including repeated careless mistakes and inappropriateness in all the email replies to me exhibited by the Yahoo customer service team.

My lawyer will be in contact with your legal team on this matter. I will also file an official complaint under consumer conduct on this matter.

I am urging the Yahoo customer service team to stop flooding me with unrelated, absurd, unrequested, and non-factual information.
This serves as a final reminder.

Best Regards,
NK

Sincerely,

*************************************
Business Response
Date: 05/18/2023
Yahoo has provided the requested data that was stored in our system along with provided the user the steps to download their user data from the Privacy dashboard. There is no further information to provide.
Initial Complaint
Date:03/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm trying to access my old email account with yahoo, I have multiple other accounts that are linked to this email and I cannot access them without verification codes that are being sent to said email. When I try to recover or reset my password to this email I am unable to because the phone number that I used as a recovery method is no longer in service, so I have no other way to get into my account and the "free" online help that yahoo provides just sends me in an endless loop of trying to send a verification code to a disconnected phone number. And the only other option they provide is a paid premium service that they force you to subscribe to before they will even address the issue or offer solutions to this problem. No other email platform requires that you pay to reset or recover an account and the fact they have this locked behind a pay wall and an endless loop that basically gives you no other options but to pay for this monthly subscription seems too much like a scam. If I didn't have other accounts such as ********* and Steam linked to this email it wouldn't be an issue but I do and I need access to this email account in order to access these other accounts which contain important personal information that I need. And being scammed out of what basically amounts to $144 a year just to reset a password is absolutely ridiculous.
Business Response
Date: 03/24/2023
The Yahoo Team has received the details of this complaint and reached out to Mr. ********* to verify the account and update recovery options.
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a yahoo email last year and I linked many important platforms to this email. I moved countries last year and got a new number as the old number does not work here. Now when I am trying to login into my account, even though I know what my username and password are, it's asking me for a verification code sent to my original number. But, I don't have access to this number so now I am locked out of my account forever? Why was I asked security questions, birth date, and other personal stuff? Can I not be asked that? I have so much important stuff linked to this account, why should I ever use Yahoo again for anything ever. Being locked out of an email account and not being able to recover it with any effort in today's technological era is frankly horrendous. I do hope my query is resolved, but if not, neither will I use any Yahoo product again nor will I ever recommend it to anyone.
Business Response
Date: 03/24/2023
The Yahoo Team has worked with ******************************************** to verify ownership and update the verification on the account.
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They logged me out of my yahoo email on the app then when I tried to log back in it was made to where I could not login in anymore and the only way I could get help was if I called customer service then once I got ahold of someone to fix the issue I was FORCED to pay for a subscription for them to help me get back into my account if I did not pay I wouldnt have been able to get back into account per their words
Business Response
Date: 03/23/2023
The Yahoo team will reach out and provide a refund.
Initial Complaint
Date:03/22/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yahoo has suspended my e-mail ********************* for too many invalid login attempts. I complained to att last year about having to constantly reset my password. They fixed it and I had no more issues for a while. But then I had this problem come back and I had to reset my password again. Now today yahoo suspended my account on 03/22/2023. *** has reached out to yahoo and they have escalated this to see if I can get my account back. This wasn't my fault this problem. That is my main e-mail address where I have important e-mail. I was given this ticket #y4905. I request if yahoo would let me have my email back.
Business Response
Date: 03/23/2023
The details of this complaint are in regards to an AT&T owned account. Please reach out to AT&T directly for assistance. **************.
Initial Complaint
Date:03/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/21/2023 - Yahoo locked me out of my email account and the only way for me to be granted access is by paying for a subscription service through them. Their "free" service doesn't cover what I need them to do. They are trying to get people to pay for services that should be rendered as included. I should not have to pay for a subscription to be able to unlock my account and gain access to personal information and documents.
Business Response
Date: 03/21/2023
Yahoo has received the details of the complaint and will reach out to the user directly to assist.
Initial Complaint
Date:03/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Problem revolves around gaining access to email account, email 1 is being refused access although answering the security questions correctly and with another email account 2 with them i cannot gain access even with correct password as the recovery email is email 1. Their support claims unable to verify ownership as there isnt enough informaiton on their record although thats all the information they asked for when the accounts were made and i am providing it all correctly. I have tried talking to them multiple times with them choosing to just hang up on me every time without further assistance
Business Response
Date: 03/21/2023
The Yahoo team will reach out and assist.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Yahoo! is NOT a BBB Accredited Business.