Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,199 total complaints in the last 3 years.
975 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year I signed up for Yahoo finance, last week they auto renewed. They gave no notice they were going to charge my account. Since I haven't used this service for close to a year I should have been given notice that they were charging me. They won't cancel service until next year,if I call before November 22. They will refund half the cost but won't cancel till I call next year, hoping I won't remember to cancel so they charge again. My husband is a disabled retired veteran on a small limited income, they didn't care about that either. I want them to refund all the cost, $350, and cancel this NOW.
Business Response
Date: 12/08/2022
Business Response /* (1000, 5, 2022/12/05) */
The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.

Consumer Response /* (2000, 7, 2022/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company reached out and offered me a prorated refund. This was a fair solution to me.
Initial Complaint
Date:11/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had my yahoo email address for several years. I hadn't been signing into my yahoo account as much in the last year because I've been so incredibly busy. I didn't want to lose my account, I just hadn't had much time to really sit down and sign in recently. I don't have much free time especially to sit and sift through hundreds of junk or spam emails. Tonight I was finally sitting down going through hundreds of emails in my other email account and was going to sign into my yahoo account when I saw an email dated Oct 7, 2022 from yahoo. The email stated that I needed to sign in to the account or I'm at risk of losing everything. This email came in on Oct 7 however I just saw it tonight again due to not having enough time in a day to view all emails.
The email yahoo sent looks like a scam email however, I could see what it said when I clicked to the left but not opening the email for fear it was a scam. I then signed into my account to find that yahoo deleted EVERY SINGLE THING FROM MY ACCOUNT TO INCLUDE: hundreds of photos, work and school documents, emails and photos of my deceased parents, along with other family and friends who have passed. I called in tonight and spoke with three very uncaring individuals. The first rep decided to hang up on me because she wanted me to stop talking though I'm the customer who called in? I requested that they restore my stuff only to hear, "just read the terms of service" . Apparently with yahoo if you don't sign into your account within one year, they just delete your entire history. Also, I know that I signed in within a year because I had to for facebook, they do this to at times to make sure your email works. I'm requesting that yahoo put my entire history back into my account as it was. My account was still active, it's how I signed in tonight so why would they just delete everything? Their customer service reps didn't care how devastated I was, they just wanted to repeat "there's nothing we can do, read the terms of service", or contact legal. This doesn't seem legal that they'll keep your account in place and just decide to delete everything you have in there, anytime they deem it necessary. I don't even have any contacts left. I want to know why I was singled out. Just because I don't have alot of time to send emails, doesn't mean I want to lose very important information. I can't believe that yahoo will just delete your things without your knowledge and only tried ONCE to alert me, only once!. They should have sent out several emails and they have my phone number. I only received one email, no phone calls, and definitely no messages. I also feel that they should have contacted a person more than once before they decide to delete the persons history, it's common courtesy. People are busy working, or sick, and hey send it at the holiday. They want to punish people for not sending enough emails, My account is still active, however yahoo deleted everything out of it. I also find that they're very unprofessional. The rep that I had decided to just end the call because she didn't want to hear me? I know that their IT department could retrieve everything however, the customer reps advised they couldn't. I find it absolutely unprofessional, disrespectful, and down right horrific that yahoo just deletes all information in a customer account without really trying to be patient and send more emails, make phone calls to customers so that people know they need to sign in to save the account. I find this very disturbing that yahoo operates this way. and to top if off they certainly didn't appear to want to help retrieve everything or act like they cared at all about what happened. Also yahoo doesn't allow the customer to be upset or be frustrated, they interrupt you over an over, and they just say if you don't stop talking I'll disconnect the call.
Business Response
Date: 12/16/2022
Business Response /* (1000, 5, 2022/12/01) */
The Yahoo Team has received the details of this complaint and has reached out to ************
Initial Complaint
Date:11/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a Yahoo! Mail Plus Subscription back in 2009 and have paid yearly since then. The initial rate was $19.99, but then increased to $34.99.

Last year, Nov 21st 2021, I received an email stating they were changing to a monthly subscription plan and that taking no action meant that I agreed to the change, however if I did not agree to the change I could click the link and opt out: "You can choose to opt-out from the price change here on or before January 9, 2022 and continue to use Yahoo Mail Plus at your current rate."

I actioned to this request by following the link. To which I saw a message stating something along the lines of: You have successfully opted out of the price change for your Yahoo Mail Plus subscription. You will continue to be billed at your current rate. I cannot give an exact quote since this was a full year ago and other than the confirmation on the page, I received no other form of confirmation from Yahoo.

Nothing changed for a year but this month on Nov 3rd 2022, I received an email with subject "Your Yahoo subscription change is complete" body: "Thank you for agreeing to change your Yahoo Mail Plus to Yahoo Mail Plus. This change is effective starting today, 11-03-2022."

I did not agree to this change and had in fact, actively opted out.

It has now been a year since my original opt out and I have called in a number of times to get this corrected. All of the support reps I have talked to tell me they cannot revert it back to my original billing and that I can either pay the $5/mo or cancel my account. I see this as extortion.

How many others have they deceived into thinking they have opted out only to find an entire year later that Yahoo didn't record the opt out and now are stuck at $5/mo?

This practice by Yahoo is deceptive and misleading and since there was no confirmation until an entire year later there was no way to know anything was wrong, nor was there enough time to correct it
Business Response
Date: 11/28/2022
Business Response /* (1000, 5, 2022/11/28) */
The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.

Consumer Response /* (3000, 7, 2022/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yahoo has responded and offered to reduce their new contract price but state that they reserve the right to change this at any time which does not inspire confidence. They refuse to place me back on the original plan even though they acknowledged that they were having backend data issues affecting my account and take no responsibility for the fact that my opt out was not properly process on their end.

Yahoo also seems to have strategically waited an entire year after I opted out to then send me the email stating "Your Yahoo subscription change is complete...Thank you for agreeing to change your Yahoo Mail Plus to Yahoo Mail Plus" so I had no clue anything was wrong for a year and by then it was too late.

They have refused to acknowledge the fact that they entered me into an entirely new contract without my consent which I believe is unlawful in the state of California. The only options given to me were cancel my account or keep paying the new contract effectively holding my data hostage.

Further, they seem to be aware that this issue has affected a larger group but will not be contacting those affected as stated to me "we will look at them on a case by case basis" But I have to assume not all will make a BBB complaint like I did which was the only way I could actually get in touch with someone from yahoo who could offer any sort of resolution, even if it was incomplete. I was told there was nothing that could be done multiple times and I have to assume they are saying the same to everyone calling in about this and banking on them giving up.

Ultimately, while I appreciate the discounted rate they have offered I cannot accept this as an answer as they did not reinstate my previous contract as I requested and they will not be proactively correcting their mistake for others.

Business Response /* (4000, 9, 2022/12/13) */
The Yahoo team has worked with ********** and provided all the assistance we can.

Consumer Response /* (4200, 16, 2023/01/13) */
I am not sure why my last comment was not recorded but I just noticed this says it has been closed Assumed resolved.

Yahoo did reach out to me however they did not resolve the issue. They claim they did "all they could" but that is certainly not true. They could have corrected the mistake they made by fixing the data in the backend and honoring out original agreement, instead they offered a discounted rate but still forced me into their new contract.

Really, they should have stated they have done all they are "willing" to do. My original complaint still stands, they forced people into a new contract without consent and without any recourse.

Yahoo has still not addressed why they waited a year to inform me they made the change and while they admitted there was a backend issue with my account (still not fixed) they are unwilling to take responsibility for not processing my opt out.

Further, they have refused to look into this issue in depth to correct this for others that may have suffered the same and stated that they will only look into it case by case. I only hope others think to open a BBB complaint because that was the only way to get someone to talk to me about the issue.

Overall, I am very dissatisfied with the manner in which Yahoo has handled this and feel pressured into accepting a new rate I did not originally agree to in order to hold onto my account.

You may close this complaint now as I believe Yahoo is unwilling to correct the actual problem.

Business Response /* (4000, 18, 2023/01/20) */
The Yahoo team has worked with ********** and provided all the assistance we can.
Initial Complaint
Date:11/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a serious problem with YAHOO business. There was a free subscription then it was said ****** They charged me 2 times **** dollars. It is impossible to disable a subscription in a personal account. They just don't let you go there. The card cannot be unlinked. now they send a letter that I am in debt. But I did not use any of the company's services and subscription. I couldn't even use the free subscription. I'm ****** off at the actions of this company. I contacted the chat, wrote in support of resolving the issue during this year, they did not find and did not solve it. What kind of irresponsible decision is this? Why are they sending a debt? on what basis? Their system sends only these letters. There is nothing in my account. Authorization was on the service from ******* mail ( ******************)

**************************************************************************************

Dear *****,

This notice is to inform you of your past due balance. Please make this payment in full immediately.

You *** make your payment online by editing or updating your payment information.

Make payment now

Subscription: Outstanding Balance:
Yahoo Finance Plus Essential Monthly ******

If you have recently updated your billing information, please disregard this message. We are currently processing your changes.

Sincerely,
The Yahoo ****

This email address cannot accept replies.
Business Response
Date: 12/16/2022
Business Response /* (1000, 5, 2022/12/02) */
Yahoo has received the complaint and will reach out and assist the user directly.
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** See Attached Document ****
Business Response
Date: 11/22/2022
Yahoo has received the details of the complaint and will reach out to the user directly to assist.
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, Nov. 22, my email address was working fine; I then logged out. I attempted to log into it in the afternoon and it refused to allow it. The message was: "Obfuscated". for the past 4.50 hours I have been trying to speak to a rep to open my account; to no avail. Got a rep in the US who was helpful, gave me a number in Europe person there was rude and unhelpful. Cannot contact Yahoo to tell them I do not own a cell phone with which to verify my ID and information. Got locked out of both my accounts. Cannot get back in without a cell phone. Cannot contact any one in Canada to help me out. The websites are ALL USELESS. They simply repeat a recorded message and then throw me out of the loop. My server connection was inexplicable closed. I cannot get into my email account to read my emails. I have been trying for hours to no avail. THIS IS VERY POOR SERVICE! IT SEEMS THAT THEY ARE AVOIDING ANY TYPE OF COMMUNICATIONS.
Business Response
Date: 12/06/2022
Business Response /* (1000, 5, 2022/11/23) */
The Yahoo team has received the details of this complaint. Since the provider of the account is Yahoo EMEA Limited, we have forward this request, as a courtesy, to Yahoo EMEA Limited so they may assist further.
Initial Complaint
Date:11/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on nov 7 2022 @4 am checked email, again at 6am tried to check i could not why? they called me and said they need info it was given, i had an email and they wanted me to tell them whats in it, but dude from yahoo said he reads ppl email , contacted these ppl 20 + times , chat and we cant help i need my email i complained in may 2022 when ************.. email disappeared i need my email ***** closed case 3 days and i even complained. i been readin emails all year until nov 7 2022 i go to chat we cant help(ss), called you have to pay this a free service? i had ****** changed for yahoo, not recommended they did something to my email in may2022, and now nov7,2022.they told me they read your emails i put in reviews to warn others seems like retaliation . i want my email as i will not continue with them mail phone is this why my ************ my info messed up u cant trust in place like ***** where wickeness is, mortified ***** going through **** i never have..hhs info i need in the email my info was *************........im so ******... some screenshots of one conversation....
Business Response
Date: 12/22/2022
Business Response /* (1000, 5, 2022/12/08) */
The Yahoo team will reach out to Ms. ***** regarding her Yahoo account.

Consumer Response /* (3000, 7, 2022/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no one haa reached out to me. i just want email bc im going to get rid of them all. i tried to use "forgot password and nothing

Business Response /* (4000, 9, 2022/12/14) */
The Yahoo team will reach back out to Ms. ***** regarding her Yahoo account.

Consumer Response /* (4200, 11, 2022/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they added an email and say i did when i was never able to get email. i did not add email.and my name is not ******* as stated in one email...ive complained before as another email hacked and had for 3 years and it was gone in may complained then too made another email for the same*** to happen. i never add anything all this shit is attached to something and causing breaches is this why my****** was intercepted by God knows who?i have an email with ****** nae on it and an email ive never attached to************************ this email i want then ill delete. 2nd or 3rd complaint with ***************** one day closed????...
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to cancel my account because my email had been part of a databreach. I had a subscription I tried to cancel so I can close my account. Instead, I was given a "free month" that their tech support couldn't remove so I have to sit with a product I no longer wanter 90 days before I can cancel? Why do I want to kill my Yahoo email? Because I receive tons of emails like this:
"On behalf of the entire CreditCube Team, we would like to thank you for setting up an account!
CreditCube offers the following benefits:" AND
Your new account is open
Great news! The following account(s) are open:
Bank of America Advantage Plus Banking
Account #: ************
You can also view your account number(s) in the mobile app.

Not me-and yet I explained to Yahoo that this is happening and I want to safeguard myself by deleting the email account due to the security leak, but nope...90 more days that scammers have access (yes, password and authentication has been updated ) I don't want to have to deal with this anymore.
Business Response
Date: 11/30/2022
Business Response /* (1000, 5, 2022/11/15) */
The Yahoo Team has received the details of this complaint and has reached out to ************* to investigate and assist further.
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Yahoo email is******************** Originally, my recovery email was ****************.
Originally, I did not set up a recovery phone number.

Occasionally, however, I could not log into my account. An error message read: Verify your email by entering full recovery email address *************** (screenshot available).

Apparently, Yahoo had not maintained my recovery email correctly.

The error message was followed by an advertisement for Yahoo premium service to resolve the issue (screenshot available).

On November 11, 2022, I called Yahoo premium service, asking the representative to restore my account because I could not enter my full recovery email because Yahoo had given me the wrong recovery email to fill out.

The representative did not speak English fluently. From what I could understand from him, he said: I needed to buy their premium service first to resolve the issue, asking me for my credit card number.

Suspecting that entire situation could be a scam, I made sure that no personal information had been stored in my Yahoo account.

On one occasion I could log into my account, I made sure that my name is shown as *********" (my email address), my birthday as "December 7, 1976," and my gender "Not Disclosed" (screenshot available).

Moreover, I changed my password, edited the recovery email (*********************), and added my recovery phone number (************) (screenshot available).

Yahoo has verified, more than once, my recovery phone number (************) and my recovery email (*********************) by sending me the five digit codes (screenshot available).

At Yahoo's request on November 14, 2022, I reluctantly sent them a copy of my California driver's license and a picture of my face.

And yet, I still cannot log into my Yahoo account that has many of my important emails. I am also
worried that Yahoo will delete my emails permanently.
Please help me restore my Yahoo account OR have Yahoo forward my Yahoo emails to my recovery email.
Business Response
Date: 12/01/2022
Business Response /* (1000, 5, 2022/11/16) */
The Yahoo team will reach out to ******* regarding his Yahoo account.

Consumer Response /* (3000, 7, 2022/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received NO explanation as to WHY, just an automated, generic response.

Please review the attached SCREENSHOTS and DOCUMENTS.

------------------------------------------------------------------------------------------

My Yahoo email is ******************* Originally, my recovery email was ****************.
Originally, I did not set up a recovery phone number as it was not required for the setup.

Occasionally, however, I could not log into my account due to an error.

The error message read: Verify your email by entering your FULL recovery email address ***************** (see attachments). The ********* is an Asian website, from which I have never had an account.

Apparently, Yahoo had not maintained my recovery email correctly.

The error message was always followed by an advertisement for the Yahoo premium service to resolve the issue (see attachments).

On November 11, 2022, I called the Yahoo premium service, asking the representative to restore my account. I said to the Yahoo representative: I cannot not enter my full recovery email address because Yahoo has given me the WRONG recovery email to complete.

The representative was not fluent in English. From what I could understand, he said: I need to buy their premium service first, about $60 per year, to resolve the issue, asking me for my credit card number.

Suspecting that entire situation could be a scam, I made sure that no personal information had been stored in my Yahoo account. I was aware of the past data breach incidents at Yahoo (documents available).

On one occasion I could log into my account, I made sure that my first and last names are shown as "********" (my email address), my birthday as "*******" (my email address), my nick name as "********" (my email address) and my gender as "Not Disclosed" (see attachments).

Furthermore, I changed my password, edited my recovery email (*********************), and added a recovery phone number (************) (see attachments).

Yahoo has verified, more than once, my recovery phone number (************) and my recovery email (*********************) by sending me the five digit codes (documents available).

At Yahoo's request on November 14, 2022, I reluctantly sent them a copy of my California driver's license and a picture of my face (see attachments).

And yet, I still cannot log into my Yahoo account that has many of my important emails.

I am very concerned that Yahoo may delete all of my Yahoo emails permanently in the next 90 days.
Again, this email account is very important to me. Yahoo can verify the account independently, that it belongs to me, because the account has many emails that are uniquely personal to me
(see attachments and more documents available).

I believe that the male representative on November 11, 2022 from the Yahoo premium service is responsible for the current problem of my email address not being "recognized" because I refused to buy a premium subscription from him. He also refused to give me his name or let me speak to his supervisor.

Although I no longer believe that entire situation was a scam, I believe that it is a revenue-generating scheme by Yahoo to sell their paid premium service. Yahoo was perfectly willing to resolve this issue if I paid for its premium service first. Otherwise, Yahoo may cancel, deactivate or block access to my emails even after verifying my recovery email, recovery phone number and driver's license.

On November 14, I received a personal email from "*****" at the Yahoo premium service, coaxing me to buy its premium service (documents available). There must be some kind of incentive given to the Yahoo premium service employees by the Yahoo administrators to sell their premium service.

Please help me restore my Yahoo account. If Yahoo does not wish to restore my Yahoo account, have Yahoo forward all of my Yahoo emails to my recovery email address.

I have been advised by "*****" at Yahoo Concierge Team to finding another email provider; or open another Yahoo account by "********" at Yahoo Customer Care.

Unfortunately, my Yahoo email, ******************, is linked to our bank, Paypal, credit / gift card accounts and the like. I have also continually stored important data in the "DRAFTS" folder since I opened my account.

If I want to change my Yahoo email, I must be able to log into my Yahoo account and confirm their codes, the same way Yahoo lets its users change their profiles.

Please find attached several documents. They are the screenshots and documents, to which I have referred, in this complaint letter.

According to Yahoo, only their BOT, not a real person, reviewed my driver's license. The BOT inexplicably texted me to place my head next to the driver's license (see attachments). Perhaps, the BOT did not see my license clearly because it was the mirror image of my driver's license; thus, I have attached a clear picture of my driver's license (see attachments). Please let me know if you would like to view the entire driver's license number.

Yahoo has an internal investigative unit called **********************" in the United States. But, my complaint letter to **********************" in the United States has been redirected to "*************************" in Asia and then returned to me (see attachments).

According to one Apollo representative, the rejection of my complaint letter to **********************" in the United States may be because I have an Asian-sounding name. This fact, however, does not explain why "*************************" in Asia also rejected my complaint letter.

Again, please help me restore my Yahoo account as soon as possible before Yahoo decides to delete all of my emails, causing a substantial damage and loss to my financial and personal life.

If Yahoo does not wish to restore my Yahoo account, have Yahoo forward all of my Yahoo emails to my recovery email address, *********************.

cc: FCC
ABC7 On Your Side, San Francisco, CA

Business Response /* (4000, 9, 2022/11/21) */
Depending on your account's history, it's possible for it to be removed from Yahoo and become inaccessible. We are unable to provide the action that caused this.

Consumer Response /* (4200, 11, 2022/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What account history of mine? Do you mean I had refused to buy your PAID service? Be specific.

Business Response /* (4000, 13, 2022/11/29) */
Yahoo does not disclose details about specific users' accounts or actions taken on their accounts. However, we can share that we fully investigated this issue and Yahoo's termination of *******'s account was consistent with our policies. Any claim that the termination was related to a purported desire to sell a subscription service is simply false.
Initial Complaint
Date:11/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted yahoo about my email it got locked tried all other options that could without trying to contact them but could not get it unlocked myself. so, I could them and they said they locked it due to suspicious activity. so asked if they could help, they said they could but i would have to pay they to do so because that is a paid service by phone that is the only way to unlock it there is no other phone numbers to talk to them and that one is only if you pay a fee for their yahoo plus service.
Business Response
Date: 11/28/2022
Business Response /* (1000, 5, 2022/11/14) */
The Yahoo Team has received the details of this complaint and has reached out to********** to investigate and assist further.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Yahoo!

Yahoo! Canada Co.

Yahoo!

Rivals.com

Yahoo!

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Yahoo! is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Yahoo! is NOT a BBB Accredited Business.