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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • Yahoo Inc

      5250 NE Elam Young Pkwy # 900 Hillsboro, OR 97124-5022

    Customer Complaints Summary

    • 2,191 total complaints in the last 3 years.
    • 968 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo server must not be working. I can login with my password on my phone, friends phone, tablet, and desktop PC but after I login the yahoo page does not open it just keeps thinking/buffering. Everything is blank. I tried calling yahoo to see if they are having issues on their end being that I get a technical error 15 on my end but they will not help me or let me know if they are having issues. They are requiring me to pay for a premium service/plan in order for them to tell me what's going on with their server.

      Business Response

      Date: 11/21/2022

      Business Response /* (1000, 5, 2022/11/07) */
      The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo is scamming people and making them pay to get back into their email accounts. I have my phone to do password recovery, yet yahoo still wants to direct me to another email account that I no longer have access to. This is clearly being done on purpose to force people to pay for "premium support."

      Business Response

      Date: 11/21/2022

      Business Response /* (1000, 5, 2022/11/07) */
      The Yahoo Team has received the details of this complaint and has reached out to *********** to investigate and assist further.

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charge you now to talk to support person to get help get into your account.i have a account that was hacked in 2020 before I could change my number on this account it was hacked.they want me to pay enormous price to be able to get my account back.in 2019 they were not charging.No other company charges for support.Google does not charge.i feel this is not right .they are charging and the guy told me it's to purchase their products.

      Business Response

      Date: 11/30/2022

      Business Response /* (1000, 5, 2022/11/07) */
      The Yahoo Team has received the details of this complaint and has reached out to ******** to investigate and assist further.


      Consumer Response /* (3000, 7, 2022/11/11) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No one has gotten in contact with me.


      Business Response /* (4000, 9, 2022/11/15) */
      The Yahoo Team has received the details of this complaint and has reached out to ******** to investigate and assist further.

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They let other people talk down to me yet they will not let me defend myself in about 2 months I plan to sue

      Business Response

      Date: 11/15/2022

      Business Response /* (1000, 5, 2022/11/04) */
      The Yahoo Team has received the details of this complaint and has reached out to************** to investigate and assist further.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AOL (owned by yahoo!) refuses to help me with closing a hacked aol email that is being used Fraudulently. I have called and spoke to numerous representatives on several occasions with no results. I just want to close my aol email account so no one can use it fraudulently.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/11/02) */
      The Yahoo Team has received the details of this complaint and has reached out to************ to investigate and assist further.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to withdraw funds from yahoo's daily fantasy sports product. They withdrew the funds but never sent me my money. The hustory shows that they cancelled the withdrawla but then added a "refund" where they decreased the money in my account (see screenshot) - super weird. I tried to rectify on the site using their help function but was ignored.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/11/02) */
      The Yahoo Team has received the details of this complaint and has reached out to ************ to investigate and assist further.


      Consumer Response /* (2000, 7, 2022/11/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not regularly use my Yahoo Mail email account. Over the past week, I've been alerted that someone is trying to log in to that email account, and verification codes are continually sent to my other, AOL email address.

      I decided to try and terminate my Yahoo Mail email account. Easy enough, I signed in and completed it only to learn it takes 30 DAYS! to complete the task. I feel like someone is trying to defraud/steal my identity. I continue to get notices that someone is trying to access my email account and having verification codes sent to my other email address. In this day, with identity theft as prevalent as it is, HOW DOES IT TAKE 30 DAYS TO CLOSE AN EMAIL ACCOUNT!?

      I have attached a screenshot of my email box from the past 8 hours (irrelevant emails redacted) to show how often someone is trying to get in to my email account.

      When I called customer service, I was told there was no way to speed up the process (spoke to ** on 10/31/22 around 11AM) nor would ** escalate the complaint to a manager. He was completely useless.

      Business Response

      Date: 11/15/2022

      Business Response /* (1000, 5, 2022/11/01) */
      The Yahoo Team has received the details of this complaint and has reached out to *************** to investigate and assist further.

    • Initial Complaint

      Date:10/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My yahoo account was hacked, I have tried several times to get back into it by speaking to yahoo customer premium service, but they have said that I can't get back in due to me not have a 10 year old phone number or no longer having access to my recovery email address, this yahoo account is linked to my old social media accounts that contain many personal photos of my late parents and children, all I wish to do is gain access again, I pray that you can help me in some way, my hacked yahoo account is **********************

      I have looked up my email address in a few different websites and it clearly states that it was part of a data breach in 2019, please help me get back my account, that's all I'm asking

      Kindest regards

      *********

      Business Response

      Date: 11/16/2022

      Business Response /* (1000, 5, 2022/10/31) */
      The Yahoo Team has received the details of this complaint and has reached out to ************* to investigate and assist further.

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Yahoo email was hacked or the Yahoo email intentionally let it get hacked, forced locked itself and is now requesting to UPGRADE to Yahoo Plus Support protection. Someone is attempting to hack my accounts. Even the newly one I just created.

      I want access to my email account without having to pay a forced fee for help.
      It is their fault my account was hacked.
      email accounted hacked/locked:************************************************
      both of my accounts are hacked and locked.

      I would like some help to reobtain these 2 yahoo email accounts and passwords changed.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/10/31) */
      The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.

    • Initial Complaint

      Date:10/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my yahoo account. The recovery email I have on file is an email that I don't have actual access to, and I cannot get access back into my account without paying a premium subscription free, which is absolute nonsense. This is completely unacceptable.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/10/31) */
      The Yahoo team will reach out to Mr. ** regarding his Yahoo account.


      Consumer Response /* (-5, 6, 2022/10/31) */
      I have received a voicemail from yahoo however I work overtime and during late shifts so could yahoo please reach out to me at ********************** , thank you


      Consumer Response /* (3000, 8, 2022/11/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Yahoo did reach out to me, I got their voicemail, however I left a voicemail back and kindly requested that we sort this out via email instead. It is very difficult to get a hold of me on the phone and I have severe social anxiety. Please have their concierge contact me at **********************. I have yet to receive an email.


      Business Response /* (4000, 10, 2022/11/03) */
      We will reach out via email.


      Consumer Response /* (4200, 12, 2022/11/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Yahoo did not help me whatsoever. Apparently, "Due to the lack of information on the account, the only way to verify is to have access to the recovery option listed."

      I have already explained to them that my recovery email is inaccessible, because to get into /that/ email, I need access to the yahoo account I am trying to recover. These emails are each other's recovery options so I am stuck in a loop. I was able to tell them what my recovery email /is/, but for some reason, this isn't enough for them. Absolute nonsense.

    Yahoo! is NOT a BBB Accredited Business.

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