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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • AOL, Inc.

      770 Broadway New York, NY 10003

    • Huffington Post

      770 Broadway New York, NY 10012

    • Oath

      22000 AOL Way Dulles, VA 20166

    • Oath

      1350 19th St NW Washington, DC 20036

    Customer Complaints Summary

    • 2,193 total complaints in the last 3 years.
    • 970 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning, I logged into my yahoo email and tried to pull up an old email that I had previously starred. I noticed all emails from BEFORE 10/2021 have disappeared from my inbox. I have had this email for over 10 years and I use it consistently. I know that yahoo will close and deactivate accounts that have not been logged into for over 12 months, but this is NOT that situation. This is an email that I check EVERYDAY. I did not delete thousands of emails and I definitely did not remove anything from the trash. I never delete the trash bin myself. Regardless, I did check both the trash and spam and all the missing emails are unable to be found. My email has NOT been hacked and the recent activity is all reflective of my personal activity. I have tried searching for the old emails using sender, keywords, etc., but I physically cannot scroll past emails from 10/2021. I have tried to reach out and call for help, but they want to CHARGE ME to upgrade my account. Why would I upgrade if yahoo feels they can just remove my old emails. I tried the restore email feature, but it just is restoring emails from my trash from this week. I want my emails from years ago and an explanation why yahoo is just deleting emails without warning. I have tried reaching out for help via FB messenger, but nothing is helping. I would like to be able to get these emails back. If there is a yahoo server issue, please let us know. I just don't know how thousands of emails go "missing". I should also add, I see old emails from BEFORE 2021 in my sent folder and drafts, so why is my INBOX missing emails? I don't understand and would like someone to help me. I would like to speak w/ someone so that we can fix this and I can access my emails from before 10/2021.

      Business Response

      Date: 11/22/2022

      Business Response /* (1000, 8, 2022/11/15) */
      The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.


      Consumer Response /* (3000, 10, 2022/11/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They did reach out and tell me they couldn't help. The initial contact that reached out provided a very condescending email that assumed I didn't know how to use yahoo email. They said they tried to get my old emails back, but nothing happened. I still am missing over 10 years of inbox emails and I believe this is due to something they did. Since I have not changed anything on my end and one day they just disappeared. A quick google search will show there are many others who had the same issue and it's not resolved. They don't care and want us to pay for help.


      Business Response /* (4000, 12, 2022/11/18) */
      We have done what we can to restore any missing emails. We only hold deleted emails for an additional 7 days.
      More information can be found here:
      *******************************************************************

      Consumer Response /* (2000, 14, 2022/11/18) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Though I am not entirely satisfied, I am tired of yahoo responding the same way over and over. They should take accountability but I doubt that will happen.

    • Initial Complaint

      Date:10/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo is not providing a effective privacy and marketing opt out. Instead of being able to opt out of specific tracking and interest based ads, one only has the option of going to settings, pulling up a page that says "about our ads" then clicking through that to find the "dashboard and control" button. Once they click that, they can click 10 different links that sometimes don't even load, so that they can go to a bunch of websites in an attempt to opt out. The process takes at least 30 minutes. After this, there's probably 3 more hours to spend on other opt outs. This is not a mistake. it is by design because they are hoping people won't hassle with the opt out.

      Business Response

      Date: 11/10/2022

      Business Response /* (1000, 5, 2022/11/02) */
      Yahoo has provided a clear path on how to opt out of marketing ads and change privacy settings. ****************************************************************
      The user has signed the Terms of Service that included what information Yahoo can track. If the user does not agree or does not want to take the time to opt out, they can close their account at any time.


      Consumer Response /* (3000, 7, 2022/11/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)

      Like I mentioned this complaint has a requested remedy that remains the same. The response is not consistent with the request . Here is the requested remedy, again: Opt me out of all interest based advertising. Opt me out of every privacy option I can possibly opt out of.; I do not have 24 hours of time to spend figuring out how to opt out of every permiscuous form of abusive marketing you can think of. Additionally, we should point out that the response from the business is bogus and indicates nothing close to a good faith effort to resolve the complaint. See below:


      new paragraph As the complaint stated, Yahoo's policy is not clear and straightforward or easy despite them falsely claiming so in response to this complaint. Instead it is purposely cumbersome.

      new paragraph Regardless of any terms of abuse or privacy encroachment policies I may have been forced by necessity of being able to conduct business to check the box saying I agreed to when setting up an account, the practices are unethical. Yahoo is playing a game whereby they continually change their terms and people need to continually opt out of abuse. They should know full well that I don't want to be abused and so they shouldn't be playing this game. The shameful behavior needs to be called out here and elsewhere regardless of whether your terms of abuse purport to allow abuse.

      new paragraph Even as it is, your opt out policy is proven to not be effective. I went through the very cumbersome process of opting out I still find that when I email someone named **** for example, you immediately pop up ads for things related to **** on my email. And you do so in a format that makes me most likely to accidentally clicked on your ad thinking that it's an email reply. So not only are you reading my emails and providing custom tailored advertisement after you sell my information even though I opted out of all that, but you are also deceptively editing the email inbox so that people will accidentally click on an ad thinking as a response to the email so that you can charge the advertiser as though I would've been interested in their product. So you are abusing me by selling my information without my expressed consent, then still doing so after I make an attempt to opt out, then you are abusing an advertiser by billing them for me clicking on a link that you should know I was not interested in.

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father passed away in July and as Trustee over *********** I have reached out to credit agencies as well as all businesses he had record of to cancel things. Part of that was to Yahoo's - now Verizon - small business. Their process is extremely cumbersome however after a second attempt I have sent via the link that was provided in the death certificate as well as trust documents giving me the ability to manage the business. I continue to get notices to my father's Inbox that he is late on payment - for a window of time that is past his death. Given I have sent in both the above as well as notified Credit agencies and given this window for payment is well beyond his date of death if they cared to look, I need help please to have them cease and desist.

      Business Response

      Date: 10/31/2022

      Business Response /* (1000, 5, 2022/10/28) */
      The Yahoo Team has received the details of this complaint and has passed the information to the correct company. Someone from Small Business will reach out to **************.


      Consumer Response /* (2000, 7, 2022/10/28) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      While I have not heard back yet that things are formally closed, I did get a reach out acknowledgment to my paperwork sent Sept 7 with a call and an email with a form to sign which was submitted earlier this afternoon. Gives me hope and am grateful for the BBB as well as the quick response from Yahoo.

      It's a rough year and I appreciate everyone engaged here.

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If you lose access to your email address backup recovery, you have to pay for their premium service to change it. Other competitors have means of recovering your email address without paying for a service. I find this practice to be extortion on the most severe level. The subscription they make you buy costs $13.

      Business Response

      Date: 11/15/2022

      Business Response /* (1000, 5, 2022/10/28) */
      The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.


      Consumer Response /* (3000, 7, 2022/10/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The end result is not what I want, they are tongue-in-cheek giving a cheap and blatant response. I was forced to use their unnecessary subscription in order to get access to my email. I want a refund for this subscription. In their terms, they have a support team that is premium and you have to pay $13 to get them to change your recovery backup options. That is a simple text entry on their part. It has no equitable value to simply change data after they have verified that I'm the owner of the account in question. You can't call support a premium service if you are changing data.

      In comparison, if I were to have the same problem at Google or Apple they would verify who I am and help me access my account without any issue whatsoever nor ask me to pay for anything to change details of my own account.


      Business Response /* (4000, 9, 2022/11/01) */
      Support for Yahoo over the phone is a premium service. Yahoo customers can receive help for free via **************

      ********* received the service he paid for.

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to access my old emails so I went through the steps to get verified and log in to my old yahoo account. Then after the time that took, they said that I was "required" to sign up for advertising from them "and their partners." (See screenshot attached.) Requiring people to register a phone number and email address to accept advertising is not legal.

      Business Response

      Date: 11/03/2022

      Business Response /* (1000, 5, 2022/10/27) */
      The Yahoo Team has received the details of this complaint and has reached out to ********** to educate him regarding the security concerns and of his control over the advertising seen.


      Consumer Response /* (3000, 7, 2022/10/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They say they "reached out to **********" me but I have no received no communication. My email is *************************


      Business Response /* (4000, 9, 2022/10/28) */
      The Yahoo team has resent the email - ensuring the address is correct.


      Consumer Response /* (4200, 11, 2022/10/31) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      As I responded to ***** on October 28, 2022,

      The issue is that I don't want to agree to receive emails and texts from advertisers that you sell my phone number and email address to. That was never anything that was required when I signed up to use yahoo, and has nothing to do with logging into my account. It is against the law to require me to receive phone calls and emails

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo is charging me $13 to gain access to my account even though they were able to verify me online and through my phone number. They are holding my ********************** account hostage.

      Business Response

      Date: 11/07/2022

      Business Response /* (1000, 5, 2022/10/27) */
      The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo gives customers the ability to recover passwords through a text system. If you forget your password you can have them text you the code to recover it. My mother has been starting to forget a lot of things recently and her password happened to be one of them. We went through the recovery options and were denied every-time, only to be told that for $9.99 we could recover it. We have 100% of the info they need to recover and yet they will not take and and refer us to a payment plan. I have went through to make sure that it is Yahoo and not a scam and was treated the same way and given the same options when provided with similar problems. Anytime a supervisor is asked for they just hang up. They will not give any options but to pay or laugh at us. There are a lot of very important things in this e-mail that after reading everything on the Yahoo website, should be easy to recover. We however are told they need a "pic and scan of license". They refuse to text or email the recovery even after being given all info needed.

      Business Response

      Date: 11/07/2022

      Business Response /* (1000, 5, 2022/10/27) */
      The Yahoo Team has received the details of this complaint and has reached out to ************* to investigate and assist further.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I run a small business that was owned by my father, he has passed away and I have purchased the company from his estate. I contacted Yahoo Small Business(Oct 10th )who holds our Web Page and Email service to let them know of the change in ownership and that we need the company info updated to keep us up and running. My father passed suddenly and we do not have excess to user names and passwords. I asked if a payment was required to insure we did not lose service and was told it was being handled. I sent them my fathers death certificate along with the purchase agreement and was told someone would be in touch. Thursday Oct 20th my email and company webpage was shut down. I have made a number of phone calls and each time was told I would hear back within 24 hours it has now been 7 days and I still have not heard from anyone and they have no supervisor to transfer to and no email address to write to. And won't let me make a payment. No one at the customer service will give me an employee number or name of a supervisor they have also hung up on me 3 time .. I need help please

      Business Response

      Date: 11/07/2022

      Business Response /* (1000, 5, 2022/10/26) */
      The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to access my ATT Yahoo Email for the last few weeks!! This is very disturbing since I am not able to get my Emails which are of utmost importance to me. Not sure why this has happened since there is no explanation!! Apparently, I am not the only one who has issues. And I will NOT pay any Money to Yahoo to be able to get back into my email account which is of no fault of mine. Apparently people are being charged to get back into a FREE account which I believe is against the law!! Personally speaking, the Government should look into this issue since so many others are affected as well.

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/25) */
      The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.


      Consumer Response /* (3000, 7, 2022/10/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      As of 10/27/2002, I have NOT received a Response from Yahoo!! However, I did receive a Response from someone claiming to be from Verizon which has absolutely nothing to do with this issue!! The person claiming to be from Verizon advised that I contact ATT directly and that Yahoo had no control over the issue?? I contacted Verizon directly and apparently the Phone Number from the individual claiming to be a Verizon, was not a valid Verizon phone number. So, with that in mind, I cannot help but wonder how that person got my home phone number??? Apparently there are quite a number of people that are having issues such as mine and cannot get into their ATT Yahoo email account. So, as you can see, the issue HAS NOT BEEN RESOLVED!! Please advise.


      Business Response /* (4000, 9, 2022/10/27) */
      The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.


      Consumer Response /* (4200, 11, 2022/10/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I spoke with a Representative from ATT directly this morning and she was able to help me get back into my ATT Yahoo Account. I never received anything from Yahoo. Therefore, I do not accept the response from Yahoo and have indicated that in the proper area. Please note.. It is both ATT and Yahoo that are locking customers out of their email accounts.

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my yahoo email account that I have maintained for over 10 years. It does not give me the option to reset my password, and I am not paying for customer support to simply reset my password. Charging for customer support is unethical.

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/10/25) */
      The Yahoo Team has received the details of this complaint and has reached out to ******* to investigate and assist further.


      Consumer Response /* (2000, 7, 2022/10/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Although I'm still upset at the fact that this much trouble need be had over a simple password reset, **** with the Yahoo Concierge Team did a great job of assisting me in resolving the issue and regaining access to my account.

    Yahoo! is NOT a BBB Accredited Business.

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