Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,187 total complaints in the last 3 years.
- 964 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got locked out of my Yahoo account and the "recover email" feature on Yahoo's website is not working. Every time I go to change my password/reset my password I end up in a loop and am getting nowhere. I need to get back into my email in order to access really important emails in order to communicate with people in my life. ****************** is my email and I only would like to be able to reset my password to get back into it.Business Response
Date: 09/30/2022
Business Response /* (1000, 5, 2022/09/19) */
The Yahoo Team has received the details of this complaint and has reached out to****************** to investigate and assist further.Initial Complaint
Date:09/15/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Yahoo mail account was hacked. All recovery options were removed by the hacker and replaced with their own. All attempt to login and regain control of the email account has failed. Yahoo has indicated they can't help any further as there are no provisions for other options on the login and pages. The hacker has gained access to personal info online and is attempting to login to my bank accounts. I am at the moment unable to access my accounts and Yahoo is allowing my identity to be stolen. All attempts to contact Yahoo support have been unsuccessful. I will require Yahoo contact me to provide information in order to help recover the account as soon as possible.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/16) */
The Yahoo Team has received the details of this complaint and has reached out *************** to investigate and assist further.
Consumer Response /* (2000, 7, 2022/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yahoo support resolved my issue and I am back in control of my account. Thank you!!Initial Complaint
Date:09/14/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cannot log in to my email account, try with recovery email and phone number but yahoo tells me I can't for some reason, I tried calling but they keep telling me to go to the recovery website, after repeatedly telling them it doesn't work I need to talk to someone they proceed to tell me they can't help me because ************* and to go to the global website to try recovery, it does not work and impossible to reach anyone who can help, I need to have access to my email it is important, this lack of service is unacceptable.Business Response
Date: 09/22/2022
Business Response /* (1000, 5, 2022/09/20) */
Yahoo has received the complaint and will reach out and assist the user directly.
Consumer Response /* (2000, 7, 2022/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:09/14/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cannot log in to my email account, try with recovery email and phone number but yahoo tells me I can't for some reason, I tried calling but they keep telling me to go to the recovery website, after repeatedly telling them it doesn't work I need to talk to someone they proceed to tell me they can't help me because I'm in Canada and to go to the global website to try recovery, it does not work and impossible to reach anyone who can help, I need to have access to my email it is important, this lack of service is unacceptable.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/15) */
The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.
Consumer Response /* (2000, 7, 2022/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:09/12/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had two email with yahoo for years, one for junk mail and one for personal important emails. Only on my personal email do they now want me to verify my identity with a phone number I haven't had for a couple of months. I signed up for yahoo email support and ask them to help me recover my email which they could not do. To cancel they need to send an email to the account t I do not have access to and on top of that they want me to pay for a premium service to hopefully help with this account. There is no way for me to access my account without having to pay. I have never been more frustrated or upset to access my email which I have not had any problem with until now. It would be nice to be able to access my account without having to pay for it.Business Response
Date: 09/22/2022
Business Response /* (1000, 5, 2022/09/13) */
The Yahoo Team has received the details of this complaint and has reached out to ****************** to investigate and assist further.
Consumer Response /* (2000, 7, 2022/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yahoo reached out in a timely manner and resolved the complaint within 24 hours. They had excellent customer service through the process and I am grateful for their efforts.Initial Complaint
Date:09/09/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Well, I go to log into my old email and everything is GONE. I mean gone. They deleted everything and I wasn't given any notice to my email or anything about them deleting my email. I kept things since I was in Highschool in that email that I no longer have now. I mean my daughters photos. I had no idea that they would delete all the emails because I didn't use the email address. All my stuff is gone and to speak to someone I have to pay. Like I should have gotten notice and I didn't. I had my email connected as a backup and received nothing.Business Response
Date: 09/28/2022
Business Response /* (1000, 5, 2022/09/12) */
The Yahoo Team has received the details of this complaint and has reached out to ********************** to investigate and assist further.Initial Complaint
Date:09/09/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are charging my credit card. I'll call multiple times to dispute they denied the transaction for the amount of five dollars. Multiple times I asked to remove my credit card from file.Business Response
Date: 09/26/2022
Business Response /* (1000, 5, 2022/09/12) */
The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.Initial Complaint
Date:09/08/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 7th my yahoo account (*******************) was hacked by someone in Nigeria. (i have proof from my gmail notifications the account was accessed in Nigeria). My daughter and I changed the password and removed their email address from the "Forward replies to" section in yahoo. We actually changed the password several times but then while we were reviewing the activity log the account logged out and now when I try to login it says "Sorry, we don't recognize this email address". I called the yahoo helpline and the person on the other end said they were going to send me a code to my phone and to provide it to them. After just being hacked I knew this was a bad idea and hung up. We obtain another number from the yahoo Contact Us section and was directed to call ************, the person on the other end took my concern and escalated it to another team. They took my phone number and my alternate email address (********************) and said I would need to wait for a email and to follow the instructions. I have attempted to follow all the steps yahoo! chat has recommended to recover the email. I MUST gain access back to this email address as it's my main email with a lifetime of info. Waiting 24-48hrs in limbo and wondering if i'm going to get my account back is stressful. After reading several review people said they were charged for the help and then never got their email. I need to get access back to:*********************
Please note, I had two factor authentication on with had my cell phone, my wifes cell phone and my gmail account as options and I was still hacked and I am still unable to recover my account. While filing this complaint I used my wife's email address to be able to communicate with BBB.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/09) */
************ has regained access to his Yahoo account and it has been secured.Initial Complaint
Date:09/07/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They want to charge to reset my password. I need my password rest.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/08) */
The Yahoo team will reach out to************* regarding her Yahoo account.Initial Complaint
Date:09/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My uncle has been trying to access his email account for the past month without any success. He has tried resetting his password and getting a code sent to his phone number, using different browsers and apps, but the message "uh oh we can't sign you in right now" keeps on appearing. He is not able to reach a human on the help line either since they don't recognize the number. The chat redirects him to the phone line which is useless. He would appreciate any help since he has been using this email address for the past 20 years and it's his main form of communication.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/07) */
The Yahoo Team has received the details of this complaint and has reached out to ******** to investigate and assist further.
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