We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2,186 total complaints in the last 3 years.
    • 964 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It appears my yahoo account got hacked. The password was changed and the recovery account and phone number don't belong to me.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/07) */
      This is a duplicate of *********'s complaint. He has been assisted by our support team.

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account appears to have been hacked. Password changed and recovery phone number and email don't belong to me.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/07) */
      The Yahoo Team has worked with
      *********** to resolve this complaint. *********** contacted our support team who assisted with regaining access to the account.

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My uncle has been trying to access his email account for the past month without any success. He has tried resetting his password and getting a code sent to his phone number, using different browsers and apps, but the message "uh oh we can't sign you in right now" keeps on appearing. He is not able to reach a human on the help line either since they don't recognize the number. The chat redirects him to the phone line which is useless. He would appreciate any help since he has been using this email address for the past 20 years and it's his main form of communication.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/09/07) */
      The Yahoo Team has received the details of this complaint and has reached out to ******** to investigate and assist further.

    • Initial Complaint

      Date:09/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Yahoo mail ******************* account was compromised (hacked) the recovery email (********************) was removed and then changed. An unrecognized recovery phone number was added. All attempt to login and regain control of the email has failed. Yahoo has indicated they can help any further as there are no provisions for other options on the login and pages.
      The hacker has gained access to my personal Twitter (*********) and Facebook (***********************) accounts by changing passwords and recovery emails. I am at the moment unable to access my accounts and the email provider has not provided any help. The attempt to call yahoo support plus has been unsuccessful due to restrictions in my country with foreign currency transections.

      The hackers has attempted to hack into my bank account and will try again and succeed if I am unable to regain access soon.

      I will require Yahoo contact me to provide information in order to help recover the account as soon as possible.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/09/06) */
      The Yahoo team will reach out to assist.


      Consumer Response /* (2000, 8, 2022/09/06) */
      Glad to inform you that Yahoo! contacted me and the access to the account has been restored. the issues has been resolved. Thank you so much.

    • Initial Complaint

      Date:09/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used my Yahoo email account on a daily basis for the last five years. Today when I attempted to log in, Yahoo had me log in via a two step verification process. The problem was that after entering all of my log on information, I was not given access to my account. Instead, I was offered to pay for a $5 per month subscription service to reset my account. I entered all of the information correctly and made multiple attempts. I simply want to log into my email and Yahoo is going to charge me to do it. If you wishes to fix this they can reach me at my other email address at ************************.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/06) */
      The Yahoo Team has received the details of this complaint and has reached out to ************* to investigate and assist further.

    • Initial Complaint

      Date:09/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/25/2022 I was logged out of my Yahoo ************************* email account and access has been restricted. I've been a client of Yahoo for over a decade and this is the second time that this has happened. I'm being instructed that I might be able to regain access by paying for monthly subscription service, which did not exist when opening the account, therefore I believe should be grandfathered in. I have critical information associated with this account i.e. billing and payment information to student loan information and would prefer to have the issue resolved and account access returned

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/06) */
      The details of this complaint are in regards to an AT&T owned account. Please reach out to AT&T directly for assistance. ***************

    • Initial Complaint

      Date:09/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE SIGNED IN WITH THE CORRECT PASSWORD AND ON A REGUALAR BASIS THE PASSWORD IS REJECTED...TOO MANY ATTEMPTS ALTHOUGH ITS ONE. I THEN HAVE TO CHANGE THE PASSWORD AND AFTER A NUMBER OF SIGN INS THE PROBLEM REPEATS ITSELF. SOME CUSTOMER SERVICE AGENT E MAILED ME TO STATE IT IS AN ATT ACCOUNT THEY HAVE TO FIX IT. THIS IS ON YAHOO'S FAILING COMPANY BECAUSE THEIR DATA BASE AND TECHNOLOGY DOES NOT WORK. THIS DOES NOT HAPPEN WITH G MAIL OR OUTLOOK. I WANT A PERMANENT FIX TO AVOID HAVING TO CONTACT HUNDREDS OF CONTACTS OF MY NEW E MAIL SERVER IF THIS BECOMES NECESSARY. ANYONE WHO OPENS AN ACOOUNT WITH YAHOO WILL REGRET IT!

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 8, 2022/09/08) */
      The Yahoo Team has received the details of this complaint and has reached out to **. ********* to investigate and assist further.


      Consumer Response /* (3000, 10, 2022/09/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      YAHOO REFUSES TO FIX THE SIGN IN PASSWORD ISSUE COMMON TO NUMEROUS CLIENTS AS DOCUMENTED ON GOOGLE. YAHOO STATED THERE IS NOTHING THEY CAN DO. CLIENTS SAVE YOUR TIME AND CHANGE YOUR E MAIL ADDRESS. YAHOO HAS BEEN A FAILING COMPANY FOR YEARS. THEY EVEN GOT HACKED.RUN WHILE YOU CAN!


      Business Response /* (4000, 12, 2022/09/13) */
      The details of this complaint are in regards to an AT&T owned account. Please reach out to AT&T directly for assistance.***************.


      Consumer Response /* (4200, 14, 2022/09/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      YAHOO REFUSES TO FIX THEIR FAILING SIGN IN PLATFORM AFFECTING MANY. TO ALL WRITE YAHOO OFF AS A LOST CAUSE AND GET A NEW E-MAIL. YAHOO HAS NO FUTURE.

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently I could not access my yahoo email i kept getting an error Uh-oh... We can't recover your account online because there are no other options on file for your account. Even though I had a recovery email and a phone number attached to said email i was not able to recover it or reset it because everytime i clicked it would return me to the same screen showing me the error.

      Basically my account was rendered inaccessible. I tried to reach out to Yahoo support but all they gave me were the same copy pasted responses over and over again even when my responses contradicted.

      They kept pestering me to buy into their premium support service because it would help me and after awhile i succumbed and bought the service. Upon contacting live agents. None of them would seem useful. Some were even passive aggressive. They kept on pushing me to buy yet another service and would not resolve my issue when asked anything further they would just say we can't help you and just end the chat.

      This has been stressing me out for the past few days my email is very important to me as it contains all my university documents and it is really detrimental to my studies.

      I have exhausted every resource available even paid money to get the basic support that should be deemed free yet i have not gotten even a single ounce of useful information or help in any way forward it has just been loops around loops pushing me to buy more and more products to get to a solution to a problem that should have never existed in the first place.

      I have both the recovery email and the phone number associated with that email. It should have just been a single text to prove my ownership to the account and a link for me to reset my account to get it working back again yet they have hid these basic things behind enormous paywalls.

      Please help me in any way you can i am desperate.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/06) */
      The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 3 piece modular paddle board on July 9, 2021 from the yahoo snow website. Order Number ********. I received a confirming email on the same date from the email of "***********************." On August 16, 2021 I sent an email requesting status. On August 16, 2021, I received a response that due to the large volume of orders, the factory is funning 3-5 working days behind, and to be patient, or they gave me the option of cancelling the order. I confirmed on the same day that I still wanted the product. Since then, I have sent emails on October 10, 2021, October 26, 2021, November 5, 2021 and December 6, 2021 and today, with no response. I cannot find the website or that email online now.

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 5, 2022/09/02) */
      The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.


      Consumer Response /* (2000, 7, 2022/09/06) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,
      I was a Yahoo Mail user for over 10 years. The past 6 months or so, my life has just been chaos following my email address getting hacked into. This isn't my issue, as security outbreaks happen. However, Yahoo is a pretty big company. They have absolutely no way for customers to reach them unless they pay for a service behind a paywall. Last night someone got into my email, and deleted my entire address. This email was linked to all my banks as well as all my social media accounts, along with quite literally any and all internet services that require your email as a login. It is completely unacceptable that Yahoo is impossible to reach unless paying to speak to somebody. I would say I'm desperate enough to pay them, but I'm not even sure I'd get my email back after paying. This constitutes as blackmail in my eyes.
      Thank you for taking the time to read my complaint,
      **************

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/02) */
      The Yahoo Team has received the details of this complaint and has reached out to ******** to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.