Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yahoo!

  701 First Ave Sunnyvale, CA 94089-1019

• 

  Yahoo!

  801 - 207 Queens Quay W Toronto, ON M5J 1A7

• 

  Yahoo Auction

  60 Bilbow Ln Edwardsville, PA 18704-1626

• 

  Yahoo!

  1708 Smith Lane Fort Mill, SC 29708

• 

  Yahoo!

  10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yahoo is holding my email account hostage. Like thousands of others, my password failed to work one day. I tried to recover and even reset thru other verification methods. However, even when they verify me they fail to help. They are requiring that I pay money to get back and send a photo of my ID, which seems insecure and incorrect. Which makes no sense in the first places as I have set-up authentication and provide the code they give me. However, its an endless loop where they just take me to the page to pay. This seems to be a massive scam happening to lots of people. Why this is still allowed to happen years later is crazy. They are forcing users to pay money for something that is their issue.

  Business Response

  Date: 03/03/2025

  Yahoo has received the complaint and will reach out to the user to assist.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY YAHOO ACCOUNT HAS BEEN HACKED AND THEN YAHOO DID NOTHING. YAHOO EVEN DELETED THE ACCOUNT FOR INACTIVITY. THE ACCOUNT HAS IMPORTANT FILES AND IMPORTANT ACCOUNTS LINKED TO IT.

  Business Response

  Date: 03/03/2025

  Yahoo has received the complaint and will reach out to assist. 

• Initial Complaint

  Date:03/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my Yahoo! email address ****************************************** for over 25 years. I changed my phone number and theres a bad phone number in there so I cant complete two-step verification. Apparently getting your account unlocked now a paid feature. They will not unlock my account unless I pay them money. This has always been a free account

  Business Response

  Date: 03/05/2025

  The Yahoo team contacted ******* ******** and assisted with regaining access.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My yahoo mail on my tablet that I rarely use was out of date so when I tried to update after 45 minutes and 12 tries with a code they kept sending me I had to change my password twice only to be told everything was "invalid". I called their costumer service number only to be told yes it is a problem on their end and in so many words if I did not pay $12 per month plus taxes and fees they would lock up my account and mark as inactive. Which they did. I'm not sure if they deleted it or not but they will not even let me create a new account. I just want my email back.

  Business Response

  Date: 03/11/2025

  Yahoo has received the complaint and will reach out to the user to assist. 

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i believe the government is illegally surveying me and the perverted werido hacker they hired is committing identity thief in my name using the ****** and yahoo emails to obtain vital records and information that would help them file $13,400 in unemployment in my name file things on my credit profile and hijack my otheremails I'm finding a lot of these emails may be connected to a FanDuel fraud scam

  Business Response

  Date: 03/03/2025

  The Yahoo team has received the details of this complaint and has forwarded it to the appropriate team for review.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two yahoo accounts and have valid passwords for both. However, the accounts use each other as their recovery account and Im now unable to access either because I have a new laptop and Yahoo doesnt recognize the new device. The ********************** help website is useless, theres no online chat available to work with a support tech and no way to open a helpdesk ticket. Based on my internet searches, this is a significant problem for many users, some of whom resorted to paying for support and even then, did not have the problem resolved. This is a fundamental, unacceptable design flaw of Yahoo mail. If Yahoo hadnt forced me to provide a recovery account, this would not have happened. Regardless, Yahoo should provide tech support so the reference to those recovery accounts can be removed and I can again access my accounts. Very frustrated Yahoo doesnt provide customer support to its users.

  Business Response

  Date: 02/28/2025

  Yahoo has received the complaint and will reach out to the user to assist. 

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have TWO yahoomail accounts. the last 2 days yahoo DOES NOT SEND THE CODE IN THE 2 STEP VERIFICATION TO MY SECOND ACCOUNT.CANNOT GET IN..THEIR HELP PAGE IS now wanting me to get help which they are now CHARGING MONEY FOR!!!!! THEY HAVE CHANGED THINGS AND NOW IT IS ALL, ALL ALL ABOUT MONEY...LONG TIME USING YAHOO AND THIS IS HOW THEY TREAT LONG TIME CUSTOMERS!!!NEED ACCESS TO BOTH MY ACCOUNTS AS I USE ONE FOR PERSONAL AND THE SECOND (THAT I CAN'T GET INTO) FOR BUSINESS TRANSACTIONS ESPECIALLY WITH PAY PAL. THEY COMPLAIN THAT I USE THE SAME CELL PHONE FOR BOTH ACCOUNTS!!!YES, I HAVE ONE, ONLY ONE CELL PHONE AND HAVE TO USE IT FOR BOTH ACCOUNTS. THIS NEW CHANGE IS NOTHING BUT A BIG BIG BIG HASSLE AND A MONEY GRAB!!! EVEN RECENTLY CHANGED MY PASSWORD ON THE ACCOUNT I HAVE NO ACCESS TO. HOW DO THEY EXPECT ME TO GET INTO MY ACCOUNT.???THEIR HELP PAGE ONLY REFERS TO THE PAID, PAID CUSTOMER SERVICE HELP (NEW MONEY GRAB) AND ALL INSTRUCTIONS TO SOLVE THE ISSUE ARE NO, NO, NO HELP WHAT, SO EVER!!! WHY DID THEY MAKE THIS CHANGE EXCEPT NOW THEY WANT MONEY? PLEASE HELP AS I REALLY NEED TO GET INTO MY BUSINESS ACCOUNT.CAN GET INTO ******************************** but NOT NOT NOT to the ********************************** why do they have 2 step verification when they refuse to send the code to my second account????how ridiculous to do all this security to "protect" my account when they fall down on sending the code? what are they thinking? except to charge money??please help **** with this issue.Many Blessings and many thanks!!!

  Business Response

  Date: 02/28/2025

  The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While using AOL for email, when selecting log-out, AOL servers do not officially and completely log you out.When you log back in, they show the previous connections still active. Trying to force those connections to close is unsuccessful.This transfers between different computers, different locations and different *********************** ********************** servers fully and completely closing these connections at the end of a session, leaves these sockets open for exploitation.I have completely turned off multiple devices to prove that it's not a "cookie" issue (which is their BS excuse). Right now I can query via their email interface that multiple connections are still open for devices that I know are powered off presently.

  Business Response

  Date: 03/04/2025

  The AOL team contacted ******* Ter **** and educated on activity vs. connected devices in the account history.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23002766
  
  I am rejecting this response because:

  The answer provided was not correct. As an IT Specialist, I understand what was provided, it is not the answer or fix to the problem.

  I have other AOL accounts that this does not effect, along with a Yahoo account that has seen this issue in the past.

  
  
  Sincerely,
  
  ******* Ter ****

  Business Response

  Date: 03/07/2025

  The AOL team has educated ******* Ter **** on the login history window. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23002766
  
  I am rejecting this response because: Only one email from one AOL representative did NOT fix  the problem.

  There has been no further communication nor any "education" provided.

  Due to lack of proper Company contact, record BBB rating of zero, bad business, bad customer support, bad educated technical support technicians.

  
  Sincerely,
  
  ******* Ter ****

  Business Response

  Date: 03/11/2025

  The AOL team has educated ******* Ter **** that this is activity history, not active devices. We have also confirmed this with our internal teams.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, while not technically correct. close it

  
  
  Sincerely,
  
  ******* Ter ****

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email was hacked and I hackers deleted my trash an the deleted my emails and I need them restored

  Business Response

  Date: 02/28/2025

  The Yahoo team contacted ******* ******* and provided information on how to restore recently deleted emails.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 23001909
  
  I am rejecting this response because: that link didnt work and going back and forwaorard thwe emails i need to be restored for the police will be lost i need them to go in an restore them 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/04/2025

  The Yahoo team performed a mail recovery for ******* ******* and also educated on our recovery policy.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two yahoo email accounts. I've had one acct for many years **************************************** The other acct. was set up last September 2024, which was formerly a *** Internet Svc. email ****. ******************** *** members were told that *** would no longer support emails on their platform - if anyone wanted to be migrated over to Yahoo, *** would assist in doing so. I called *** and a **** assisted me in doing this. On 2/13 or 2/14/2025, I tried to log into my ************************************* email acct. and instead of taking me into the acct., a message came up saying, "Is it really you?" Underneath was a box with a partial phone # in it, which is my # (the one listed on this complaint form). I clicked in the box and a new message came up saying a code was sent to my alternate acct. ********************* I went into yahoo website and entered my alternate email address and password. Instead of getting into the account, a message came up saying, "To keep your account secure, quickly verify your identity." Underneath this message was a box with my phone number in it. I clicked the box and the message said, "You;ll get a phone call." Well, my phone NEVER rang and when I lifted the receiver a few minutes later, I had a message in my voice mail. I went into the message and it was an automated voice from Yahoo telling me to press #1 to get the code. Of course I couldn't press #1 since it wasn't a LIVE call that I could answer and press #1. I've tried several times since to get in. I believe this is the way it's programmed - instead of ringing as a live call, it goes directly to voice mail. I called Yahoo sup't and *** did NOT help, but hindered.. First the *** said she couldn't "verify" me, I had to pay a premium, then wanted a photo (?) off my license. I was shocked that ********************** would ask for that. I declined. I need to get a LIVE phone call, not a voice mail, to verify it's me and request Yahoo respond to this complaint and assist me. Thank you.

  Business Response

  Date: 02/28/2025

  The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
  
  
  Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.