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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,225 total complaints in the last 3 years.
    • 1,010 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My accounts are locked out due to being unable to use the original phone number all my accounts are interlocked within you network i should not need one time codes to log in when I have my address and correct password i need into my accounts because they are tied to key other accounts

      Business Response

      Date: 02/27/2025

      The Yahoo team contacted ***** **** and assisted with regaining access to the account in question.

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had the same e-mail address with ************************** - free e-mail for nearly 20 years with no problems. Back in January, 2025 Yahoo, without warning, changed the platform of the e-mail page to one that was hard to read, hard to use, missing icons, cannot print, etc. Then, suddenly Security Alerts began to appear when I attempted to log in. I complained to yahoo, but they would not go back to the original format. On 2/25/25, I was locked out of my e-mail with no way to enter. I called yahoo,com, and told them to fix this and get me logged in with a phone code. They refused and told me that NOW I HAVE TO PAY THEM $12.99 PER MONTH, TO GET MY E-MAIL ACCOUNT BACK. This is extortion. It also resembles A RANSONWARE DEMAND. I refused to be bullied into paying them with a credit card. Now they are HOLDING MY E-MAIL ACCOUNT HOSTAGE, and I have alot of important documents on it that I cannot access. I tried calling them again today, and again was refused help unless I paid the EXTORTION MONEY DEMANDED. Through an online search I have found MANY SIMILAR COMPLAINTS ABOUT THE NEW YAHOO AND ACCOUNTS BEING LOCKED DOWN FROM MANY PEOPLE FILING NEGATIVE REVIEWS. No help from Yahoo. I need my e-mail account # ************************************* fully restored to me. I would like communication from the company and true help. If Yahoo no longer wanted to give free accounts, they should have warned people that they intended to charge and offered us a plan to set up a ****** or other e-mail account and transfer our documents. THEY HAVE NO RIGHT TO CHANGE TO A DEFECTIVE SITE THAT SHOWS NON EXISTENT SECURITY ALERTS AND NO RIGHT TO LOCK DOWN OUR ACCOUNT AND HOLD OUR IMPORTANT INFORMATION HOSTAGE. Please get me a resolution to this problem. Today, I had to open a g-mail account, but I need those documents and important people now cannot e-mail me. I am 75 years old and need the help of the BBB. I live in *********, but Yahoo is based in **********. ************** is my number. Thank you.

      Business Response

      Date: 02/27/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Y changed my account w/o my pemission!! i want my old CLASSIC F0ormat back!!

      Business Response

      Date: 02/27/2025

      Thank you for your feedback on the new format.

      We will pass it on to the appropriate team. 

    • Initial Complaint

      Date:02/26/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business email address with Yahoo I know the password however they're wanting me to reset because they don't recognize my device for some reason. I can't get the reset code because the phone number on file is no longer valid. I asked if they could please add my new phone number and they will not do anything to help unless I pay them I think this is a very shady business practice

      Business Response

      Date: 03/05/2025

      The Yahoo Team has received the details of this complaint. We have reached out to the user and have had no reply.

      Customer Answer

      Date: 03/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ****

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 2025 when I noticed interface change with my yahoo email account, don't know how to send an email, no send link- tried many times how to fix something so ridiculous with so-called c.s.-want to charge to get an answer on help page. Even a chat link for help, can't believe it., will re-direct help for a fee. Haven't encountered anything like this scenario with other companies-ready to leave yahoo, have to waste time on beautiful morning with this stuff

      Business Response

      Date: 02/27/2025

      The Yahoo team contacted ****** ******* and educated on how to send emails on our webmail service.

    • Initial Complaint

      Date:02/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a phone where I had the Yahoo app and email. That phone is now dead and my phone number has been given to someone else. When I put in my password, I know it's the right password, and it says "oh we still can't log you in, so log in with a device that has been logged in before". Well that's the now dead phone that won't charge and the battery is not removable. When I click that it doesn't solve my issue, the website says I need to contact customer support. So I call customer support and they suddenly want to charge $12.99/month? Since when? I have never had a service ask for payment for account or tech support. I am able to answer all security questions, the number it was tied to, and everything else to prove it's me. Everything was fine until I questioned the paid service. Why would I pay $13 for a month of service that I only need for ten minutes? Suddenly they "can't help me" and "we have no way to verify the account". What do you mean you can't verify the account? I can answer every single question they throw at me to verify the account is mine. This is absolutely ridiculous and I think they know people are migrating to other platforms so they want to strongarm people out of money before they leave Yahoo for good. This really feels like they're saying "Nah, if you want to leave and forward everything to someone else, you gotta pay us first." How shady is that? They're essentially holding peoples' accounts ****** and this needs investigated immediately.

      Business Response

      Date: 02/25/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

      Customer Answer

      Date: 02/28/2025

       
      Complaint: 22989813

      I am rejecting this response because:

      I successfully answered any and all security questions and other identifying criteria and Yahoo only backed out when I inquired about them charging to release the info to me. They continue to "move the goalpost" so to speak. They are effectively holding my account ******. I do not trust any of their responses are in good faith and I do not trust them to not misuse further personal information such as my home address, etc, in retaliation for my complaint. 

      I will continue to pursue the matter in conjunction with my attorney and any further correspondence with Yahoo will be done through their law firm. 

      Sincerely,

      ****** M

      Business Response

      Date: 03/03/2025

      The user refused to provide verification information and move forward with free assistance.  Yahoo can not assist a user who will not verify account ownership.

      Customer Answer

      Date: 03/05/2025

       
      Complaint: 22989813

      I am rejecting this response because:

      I answered all identifying questions and Yahoo only backed out when I questioned their pay policy (which is ridiculous). Friendly and cordial before that, and DID say I verified the account, but when they brought up payment and I inquired further, they CHANGED and said they couldn't help me and "the system" couldn't verify the account and became a broken record and refused to progress further.

      I'm trying to access information for a custody case. Because of said case, I now record all my phone calls. I HAVE the phone call with Yahoo to prove Yahoo's representative said I verified, then their sudden change in answer. The recording has already been forwarded to my attorney and they will be contacting Yahoo to access that information as we need it for the custody case. 

      Yahoo, I do not appreciate you flat out lying. I answered everything on the phone with your representative correctly and your representative CHANGED THEIR DEMEANOR when I inquired about your paid support policy (which is ridiculous in itself).

      Here are the steps of that call:

      I was asked for my email; I was asked the name on the email which I answered correctly; I was asked a date of birth which I answered correctly; I was asked my security questions and answered them CORRECTLY; I voluntarily offered my password that your representative verified as CORRECT; I was asked a recovery email that I also answered CORRECT (but that email is no longer in use); your representative CONFIRMED verification of the account and then asked for payment; I asked about it because I had not been aware you were charging - I did NOT say I wasn't going to pay, I was merely asking details on it; your representative then stonewalled me and refused to answer any more questions and refused to proceed unless I paid; when I commented that it was messed up that I just verified everything and was being denied access, your representative CHANGED THEIR ANSWER and all of a sudden said I was NOT verified and they couldn't help me AT ALL even if I did pay (a flat out lie); your representative essentially shut down and became a broken record, repeating their script over and over; THAT was when I said forget paying and hung up; then, in your message to me through BBB, you were asking for even more very sensitive personal info.

      In a world of scammers and spammers, you must understand how suspicious this seems on your part. 

      But, in essence, you are holding my account ****** because you are greedy. There's no two ways about it. 

      I, personally, am done dealing with you. You will soon be hearing from my attorney and we'll go from there. 


      Sincerely,

      ****** M

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company of Yahoo continues too allow hacker to use emails ************************************** and ************************************************* those emails have had for very long time. They will not help as explained hacker from dark web stolen emails and using them for blackmail and identity theft.Iv provided all information as explained to company Yahoo the hacker changed information and has sent pictures in the account using it dark web activities This is very scary and serious and yahoo doesn't care and does nothing I'll be going to cops and *** Iv shown information 18# times either get hung up or cursed out This is very disrespectful and do not know what to do Criminal to keep someone out of they're account when it's being exploited The person using account is from ************ ***** and messages to mock and humiliate iv told Yahoo don't care at all Told me tough luck I'm going *** that company yahoo

      Business Response

      Date: 02/25/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:02/23/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Changed phone number and although I still have the password to the account, ********************** wont let me access the email account or change the number without paying for a subscription to their customer care team.

      Business Response

      Date: 02/25/2025

      The Yahoo Team has worked with the user to resolve this complaint. We have verified the account and updated their recovery methods.

      Customer Answer

      Date: 02/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you to the Yahoo team (****) in their fast and professional response and resolution of the issue. I truly appreciate the assistance I was provided.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:02/23/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without my knowledge or consent, Yahoo has deleted a Yahoo account I have had and used for over a decade. By reason of "disuse", when I have continually used it for auxiliary services to this day. The Canadian website offers no customer support line or manner of addressing this issue, only eventually leading to a cycle of links which will push you to their "premium customer service" a service which does not exist for Canadians, despite being advertised by the Canadian website.

      Business Response

      Date: 02/24/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive had my yahoo email for over 20 years and two days ago it is no longer valid or able to be assessed by me. It states expired and that I must pay a fee for any assistance. Password will not adjust and there is no number to call for help! They have hijacked my email with pertinent info in it that I need. I need assess to my account for bills, legal items, employment and etc!

      Business Response

      Date: 02/21/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

    Yahoo! is NOT a BBB Accredited Business.

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