Complaints

This profile includes complaints for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Freedom Forever, LLC

  43445 Business Park Dr Ste 104 Temecula, CA 92590-3670

• 

  Freedom Forever, LLC

  3010 San Antonio Dr Fowler, CA 93625-9507

• 

  Freedom Forever Massachusetts, LLC

  135 Robert Treat Paine Dr Taunton, MA 02780

• 

  Freedom Forever Solar

  Lubbock, TX 79407

• 

  Freedom Forever, LLC

  990 Riverside Pkwy West Sacramento, CA 95605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a presentation done by freedom forever for solar panels. I canceled the contract within the three day period. I was also told my house was not eligible for solar panels because of the roof Being older than it should be to put solar panels on. About a month ago I started getting emails and now I have a formal letter stating that I have a $9000 loan with mosaic for solar panels. They have told me at ****** that I need to go through Freedom Forever to have them cancel the loan that I never agreed to. I do not have solar panels but now I have a $9000 loan that I never took or agreed on. I have tried to contact freedom forever but Im always placed in the queue and never called back. This is called scamming an innocent person.

  Business Response

  Date: 02/20/2025

  Dear ****** Family,
  
  Thank you for reaching out to us at Freedom Forever and taking the time to share your experience. We truly understand how important this matter is to you, and we want you to know that we are fully dedicated to ensuring your cancellation request is finalized.
  
  Your point of contact was able to speak with you on February 19th and informed you that they would be working to have this issue addressed. A follow-up has been scheduled for February 27th to provide you with a status update.
  
  We genuinely appreciate your patience as we work through this matter. Should you have any additional questions or concerns, please dont hesitate to reach out to your point of contact. They are here to assist you every step of the way.
  
  Thank you again for your understanding.
  
  Best regards,
  Freedom Forever

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year we started the process of using Freedom Forever for our new homes Solar Project. After a few miscommunications with the company, and their installers we decided to cancel the project around September 2024. Last month, January 2025, they took a loan out in my name for the project that was cancelled through ******. Now ****** is hounding me about making payments to a loan that I never took out for a project that was cancelled before it began. I have tried going through both Mosaic's and Freedom Forever's customer support but the are unhelpful. Giving no timeline or guarantee that it will be taken care of or cancelled. I would consider a lawsuit if this can not resolve this problem as it has hindered our ability to complete other projects on our house and the emotional stress of having a loan out in your name.

  Business Response

  Date: 02/19/2025

  Dear **** Family,
  
  Thank you for bringing your concerns to our attention. We understand your frustration regarding the incomplete cancellation process, and we are fully committed to resolving this matter as promptly as possible.
  
  A dedicated point of contact has been assigned to your case and reached out to you on February 19, 2025, to address your concerns. They confirmed that your cancellation request has been escalated to the appropriate team to expedite the finalization process with Mosaic.
  
  We are actively working with our internal teams to move this process forward. Your point of contact will provide another update on February 19, 2025, to keep you informed of our progress.
  
  If you have any questions or require assistance prior to the scheduled follow-up, please dont hesitate to reach out. We are here to support you every step of the way.
  
  Thank you again for your patience and understanding as we work toward resolving this matter.
  
  Best regards,
  Freedom Forever
  

• Initial Complaint

  Date:02/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding my solar energy system installed by Freedom Forever at my residence located at *********************************************. I have recently experienced significantly higher-than-expected electricity bills, which I believe are a direct result of the system's performance and its alignment with my utility providers policies.Based on the "Acknowledgement of Utility Billing Practices" document provided during installation, I was informed that my utility provider, *****, does not offer net metering. Instead, exported solar electricity is credited at a rate lower than the retail price. This limitation, combined with the systems sizing and lack of energy storage (e.g., a battery), appears to have caused financial strain, as the system is not offsetting my energy costs as anticipated.Additionally, the production guarantee provided as part of my contract promises a specific level of system performance. If the system is underperforming or improperly sized to meet my energy needs, it would fall short of this guarantee. I request a review of my systems performance to confirm whether it is meeting the guaranteed production levels.Given these circumstances, I respectfully request one of the following remedies:1.A refund to offset the increased electricity costs incurred due to system performance issues.2.An upgrade to the equipmentsuch as the addition of a battery or resizing of the systemat no additional cost to align the system's functionality with the unique billing practices of my utility provider.I trust Freedom Forevers commitment to customer satisfaction and performance guarantees, as outlined in the agreement, will guide you in resolving this matter promptly. I am happy to provide utility bills or any other documentation necessary for review.

  Business Response

  Date: 02/20/2025

  Dear ******* Family,
  
  Thank you for bringing your concerns to our attention at Freedom Forever. We understand the frustration youve experienced with your system's performance and the lack of communication from our support and chat teams. Please know that we are committed to resolving these issues and are here to support you.
  
  We have assigned a dedicated point of contact to address your concerns. They reached out to you on February 19th, 2025, to reassure you that we are diligently working to resolve your system performance and lack of communication issue. They spoke with you on February 20th, 2025 to ensure that you have been scheduled for a service call to have a technician dispatched to your home to repair your system. 
  
  Your service visit is scheduled for February 21st, 2025 with an arrival window of 12pm-1pm.
  
  We also acknowledged your request for utility bill reimbursement and equipment upgrades. We informed you about the System Performance Claim Request (SPCR) that you are eligible to submit each production year (from August 1st to July 31st). You may request the analysis within 60 days of the production year end. The **** may entitle you to compensation for lost production, and there may also be an opportunity for additional panels to be installed on your home if your systems production needs to be increased.
  
  If you need any further assistance or have additional questions, please do not hesitate to reach out. We are here to support you every step of the way and are committed to ensuring your satisfaction.
  
  Thank you for your patience and understanding during this process.
  
  Best regards,
  Freedom Forever

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels purchase

  Business Response

  Date: 02/14/2025

  Dear Iweh Family,
  
  Thank you for reaching out to Freedom Forever and sharing your concerns about the savings you are seeing on your utility bill. We understand how important it is to feel confident in the benefits your solar system provides, and we are here to support you every step of the way.
  
  To address your concerns, we assigned you a dedicated point of contact, whom you spoke with on February 14th. During this conversation, you expressed interest in canceling the project due to the limited savings youve observed. Your point of contact explained that while Freedom Forever guarantees system production, we do not guarantee specific savings, as they depend on your energy consumption and utility rates. They also clarified that cancellation is not an option, as the system has already been installed and the project finalized. Additionally, they provided insights into how solar production and energy consumption work and suggested exploring alternative energy providers that may offer more favorable solar plans.
  
  To ensure your system is operating optimally, your point of contact has engaged our monitoring team to review its production. A follow-up has been scheduled for Tuesday, February 18th, to go over the results of the system wellness check. In the meantime, please know that your point of contact is available to address any questions or concerns you may have before then do not hesitate to reach out.
  
  We appreciate the opportunity to assist you and remain committed to providing the best support possible.
  
  Best regards,
  Freedom Forever

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking into getting solar with Freedom Forever in May of 24. They prequalified us and at that point after given pricing, we concluded it wasnt for us. That week we canceled all the installation and inspections. We assumed that was stopped at that point. review of credit in aug. 24 there was still an open loan for freedom forever lender Mosaic. I sent an email requesting yet another cancellation. Now in Jan of 25 the loan has still not been canceled. Ive called and been hung up on multiple times. I want this loan canceled and feel that taking legal action might be the only way to resolution.

  Business Response

  Date: 02/14/2025

  Hello King ******************** you for taking the time to reach out to us at Freedom Forever regarding your cancellation concerns. We understand how important it is to have this matter resolved, especially considering the timeframe it has taken. Please know that we are committed to ensuring this is handled promptly and to your satisfaction.
  
  To ensure this process moves forward smoothly, we have assigned a point of contact, whom you spoke with on February 13th. They have assured you that the process will be expedited, and they will continue providing you with updates until the cancelation is finalized. A follow-up has already been scheduled for Tuesday, February 18th, to provide a status update and address any questions you may have.
  
  If anything arises before that date, please do not hesitate to reach out to your point of contact.
  
  We truly appreciate your patience, and were here to support you every step of the way.
  
  Best regards,
  Freedom Forever

  Customer Answer

  Date: 02/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my solar project with Freedom Forever on Jan 5, 2024, yet they have failed to process my cancellation despite repeated follow-ups. A loan was processed under my name by ****** for this project, and I am being billed for a system I never received.I have an email trail dating back to Feb 2024 proving my cancellation request. Freedom Forever has ignored multiple attempts by both myself and Mosaic to confirm the cancellation. My last contact with them was Jan 17, 2025, where they again claimed they were escalating the case, yet no resolution has been provided.Resolution Requested:I demand immediate cancellation confirmation and written proof for Mosaic to close the loan. If Freedom Forever fails to act, I will pursue legal action for negligence and financial harm.

  Business Response

  Date: 02/18/2025

  Dear ******** Family,
  
  Thank you for contacting Freedom Forever and sharing your concerns regarding the delays in the cancellation process. We understand the importance of this matter to you, and we are committed to addressing your concerns with diligence and care.
  
  A dedicated point of contact was assigned to assist you and made attempts to reach you on February 13th and 18th, though they were unable to connect by phone. Despite the inability to reach you, we continued working on your request behind the scenes.
  
  On February 18th, your point of contact sent an email to confirm that Mosaic finalized your cancellation as of February 15th.
  
  If you need any additional assistance, we encourage you to give us a call.
  
  Thank you again for your patience and understanding.
  
  Best regards,
   
  Freedom Forever

  Business Response

  Date: 02/18/2025

  Dear ******** Family,
  
  Thank you for contacting Freedom Forever and sharing your concerns regarding the delays in the cancellation process. We understand the importance of this matter to you, and we are committed to addressing your concerns with diligence and care.
  
  A dedicated point of contact was assigned to assist you and made attempts to reach you on February 13th and 18th, though they were unable to connect by phone. Despite the inability to reach you, we continued working on your request behind the scenes.
  
  On February 18th, your point of contact sent an email to confirm that Mosaic finalized your cancellation as of February 15th.
  
  If you need any additional assistance, we encourage you to give us a call.
  
  Thank you again for your patience and understanding.
  
  Best regards,
   
  Freedom Forever

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although one attempt was made to reach me, I did in fact respond to the email back to the same person who attempted to make contact. I have received confirmation from ****** that the loan is being cancelled effective February 15th. I will consider this matter resolved at this time.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freedom will not provide me any information for the account still open, They say that the Cancellation process they have to review it and they will notify mosaic. The cancellation process was done in 05/2024 and it should take 90 days but it has been 9months. When I talk to someone in Freedom they have to talk with someone. I want the account closed to clear up my credit history.

  Business Response

  Date: 02/21/2025

  Dear ******** Family,
  
  Thank you for taking the time to reach out to us at Freedom Forever. We fully understand how important this matter is to you, especially considering the potential impact it may have on your credit. Please know that we are committed to resolving your cancellation request as quickly and smoothly as possible.
  
  Your point of contact was able to speak with you on February 21st and assured you that they are actively working to address this issue. Once your cancellation request is finalized, the finance company will report the closure to the credit bureaus to remove any negative remarks. A follow-up has been scheduled for February 28th to provide you with a status update.
  
  We truly appreciate your patience and understanding as we work through this process. Should you have any additional questions, please dont hesitate to reach out to your point of contact. They are dedicated to assisting you every step of the way.
  
  Thank you again for your trust and understanding.
  
  Best regards,
  Freedom Forever

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I purchased solar panels for my home with address ********************************************, from Freedom Forever for the amount of $23,550.95, but until today I havent had any benefit from this purchase.Back then, I sent several emails to Freedom Forever, asking for the documentation that the power company (******* EMC) required for the corresponding rebate.They ignored most of my emails and the ones that they responded to did not solve the problem; I spent my whole lunch time at work for weeks on the phone, asking them to read my emails and telling them that my power bills were the same, that I was not getting any savings from the panels. They always said that they would take care of my emails but they never did, and about the savings they told me that installing solar panels did not mean that I was going to have any savings in my electric bill.Since then, I have been paying monthly to the loaner (Mosaic), I still owe $22,253.62, I cannot sell or refinance my house because they put a lien over it, I did not get the taxes benefits they told me, I did not get the rebate from the power company and I have not save one ***** in *********, I do not even want the panels anymore, they can take them back, give me back what I paid so far and cancel my loan.I appreciate in advance your help or guidance regarding this case.

  Business Response

  Date: 02/13/2025

  Dear Defillippi Family,
  
  Thank you for contacting Freedom Forever and bringing your concerns to our attention. We understand your frustration regarding the missed communication, and we want to assure you that we are fully committed to addressing this matter promptly and effectively.
  
  A dedicated point of contact has been assigned to your case and reached out to you on February 13, 2025, to confirm that your concerns are being addressed. We are diligently working on providing a response to the rebate concerns you mentioned, and we have also clarified your eligibility for the system performance claim request, which occurs annually every November.
  
  Additionally, tax information has been shared with you via the existing email thread with your point of contact.
  
  Your assigned contact will follow up with you via phone on February 20, 2025, to provide an update on your concerns.
  
  If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.
  
  Thank you for your patience and understanding during this process.
  
  Best regards,
  
  Freedom Forever

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freedom Forever dealer ****** ***** showed up at our door on May 11, 2024. After long talk, he persuaded us that sollar panel installation is a good idea. We were offered very quick loan prequalification, preapproval over the phone, at least this is how it was presented to us. On May 13 we changed our mind and contacted dealer via chat requesting to cancel project. A few times afterwards, we were contacted by agency selling us services and every time we responded that we 100 percent decided not to proceed. So there was definitely no misunderstanding regarding cancellation of ********** August 2024 upon checking my credit report, I found out that I have active loan with Solar Mosaic for ******** dollars and it is active since May ******* communications with Freedom Forever and **********. August, 2024. I called Solar Mosaic to cancel loan and was told that Freedom needs to contact them with cancellation request. I called Freedom forever. I was reassured that they are aware that installation never happened and it just takes long cycle to cancels loans and projects.We received email from **** ******** with Freedom Forever in on September 24 stating that project was cancelled. We assumed that loan was also ************ January 2025, I checked my credit report again and my loan is still active.January 17, 2025 I called ************ Rep ***** H stated loan Id ****** for ******** was disbursed to Freedom Forever on May 16, 2024. Loan cancellation case was submitted to ****** on September 10, 24 and but closed shortly since customer wanted to proceed. My first payment will be due on July 20, 2025.I contacted Freedom Forever . Per rep **** M, loan cancellation case ******** is opened is escalated and will be resolved within 7 -14 days.January 31 I contacted Freedon Forever. Per rep ******* loan cancellation case is still open and escalated but they will get to case in order it was received. She could not provide timeframe.

  Business Response

  Date: 02/13/2025

  Dear Mysytyshyn Family,
  
  Thank you for bringing your concerns to our attention. We understand your frustration regarding the incomplete cancellation process, and we are committed to assisting you in resolving this matter as quickly as possible.
  
  A dedicated point of contact has been assigned to your case and attempted to reach you on February 11 and 13, 2025. While they were unable to connect with you via phone, they have sent an email to coordinate a phone conversation at your convenience.
  
  Despite not being able to connect by phone, we are actively working to expedite your cancellation request with our internal teams. Your point of contact will reach out again on February 18, 2025, to provide an update.
  
  If you require any assistance before the scheduled follow-up, please dont hesitate to reach out. We are here to support you every step of the way.
  
  Thank you for your patience and understanding throughout this process.
  
  Best regards,
  

  Freedom Forever

  
  

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction began February 16 2023 The contract price is $90,731.71 , upon signing the initial agreement I payed $1000.00 ,after installation was completed I payed $72,585.37 after passing the final inspection I payed $17,146.34 The solar panels that were installed were installed improperly & when it rained ,it caused water damage throughout the house , this shouldnt have happed because prior to getting the solar panels,i had a new roof installed. I informed freedom forever and made them aware,they denied it being their fault until I produced my receipt for a new roof ,I went through all of their proper channels to remedy the situation,they sent a contractor out to repair and do a water test ,the guy they sent did not do the job properly, kept making excuses for him to come back to the point I felt uncomfortable.I reported that as well ,I told ********* **** in business resolution all of this .Told her as long as the leak was fixed , Id pay for the painting over the repairs made inside my home because I did not want that contractor back in my home .. Now its 2025, almost a year later .We finally had rain here in ********** & the leaks are back ,the only difference is now my house is for sale and in escrow. I have reported all of this all over again ,only to be told that I have to go through all of the proper channels again. I am an actress ,who has been through a pandemic, a strike and now survivor of the la fires,The buyers are growing more nervous each day that freedom forever has me waiting to run in circles.I have less than 30 days and I've been given the run around. I cannot afford for these buyers to drop out of escrow which is now contingent upon freedom forever repairing the damage .No resolution has been made . I was advertised solar services for freedom forever via my security company ****** ,i need this situation resolved asap or I face losing everything

  Business Response

  Date: 02/10/2025

  Dear ***** Family,
  
  Thank you for reaching out and bringing your concerns to our attention here at Freedom Forever. We sincerely regret to hear about the roof leak you are experiencing and understand how frustrating this must be, especially with your home currently in escrow. Please know that we are committed to addressing this matter and have assigned you a dedicated point of contact for support.
  
  We see that you spoke with your point of contact on February 7, 2025, and expressed the urgency of resolving this issue as soon as possible. They assured you that they are actively reviewing your claims to determine the best course of action. As mentioned, they will follow up with you on February 14, 2025, with an update.
  
  In the meantime, if you need to speak with your point of contact before the scheduled follow-up, please dont hesitate to reach out. We are here to assist you every step of the way.
  
  Best Regards,
  Freedom Forever

  Customer Answer

  Date: 02/10/2025

  waiting to figure out the next course of action is what I have been waiting on for a year !! Which has now caused me to lose the sale of my house !! Which was detrimental for my well being financially!! Now , as I sit here and wait freedom forevers next course of action , with no compensation makes me fill all is lost !! I have been vocal for the entire time of me signing up to have solar panels when all I wanted was to be an asset to our declining energy & I feel Ive been punished the entire way !! I would like more than whats being offered !! At the end of your assessments , Im left with a house that I cant sale and a bunch of excuses & please have more patience, from freedom forever .. I survived the pandemic, the actors strike , the fires & now im Being asked to survive this I needed to relocate for work & because youve have taken your time still figuring a course of action, I cant do that !! My back is against the wall & not because of anyone or anything except the non interest your company exhibits after you get your sale !! I have nothing and you have it all and Im asked to wait for whats been nothing in return ,again  No Im not satisfied with the response that Ive heard too many times with no positive results!!

  Business Response

  Date: 02/15/2025

  Dear ***** Family,
  
  Thank you for your response. We understand your frustration regarding the timeline for resolving your concerns, and we sincerely appreciate your patience.
  
  Your point of contact spoke with you on February 11, 2024, to inform you that a roofing contractor had been arranged to assess your roof to determine the next steps. The assessment was scheduled for February 13, 2025. Following this, your point of contact spoke with you again on February 14, 2025, and advised that we are currently awaiting the contractors report to determine the path forward.
  
  Your point of contact will follow up with you on February 18, 2025, with an update. However, if you need assistance before then, please dont hesitate to reach out. We are here to support you every step of the way.
  
  Best regards,
  Freedom Forever